Kohl's

Kohls customer for over 20 yrs.
Was spending well over 600 a year up until beginning of 2019... had a life change and stopped spending for a bit. Went to order cloths on line at middle / end of 2019 and was not aware order didn't go thru until checked email several days later. Initial email says " thanks for your order" and provides order number and information on your order. Little did I know, two hours later another email sent says "sorry, we can't complete your order on line" and gives order number but NO Reason.
I did this 3 more times and each time I called to inquire, I was told that "you were randomly chosen for an audit". Randomly? Umm 3 times in a row is NOT random. They wanted me to take a text message while I was talking to them - at the time I couldn't because I wasn't set up for that.
I decided to try again this past year. Again, same issue. So I went into the store and attempted to physically run the transaction. DENIED! Manager helped with phone call to customer service. "No issues with your (my) account) then why? Oh- they need to verify address - I recently moved and provided a PO Box for mailing - they said they need a physical address - not for billing! And I can have it shipped where ever I want right? They didn't like that so I gave them the physical address but NOT to use for billing as I don't have anything shipped to where i live (been stalked / harassed). "Fixed" at the store. All ok.
Until the next month. Again. Tried ordering on line. Email came back two hours post initial confirmation of order stating "sorry, we can't complete your order on line". So I physically went back to the store and the manager was very kind and let me talk to customer service again. This time I was told "oh I can see this has been going on since 2019! We will fix this and make it right" by the end of the call, I felt I had finally been able to connect with someone and have what ever issues that were still pending (and I was NeVER told what was wrong with the transactions - always "I don't see anything") resolved, I was told at the end of the call not to worry, everything was fixed.

Until last week. I again tried to do online shopping for Xmas and take advantage of the discounts - well, I went to pay my bill physically today and decided to pull up the kohl's cash and do some shopping - feeling pretty good - well - all for naught. I see two emails for the two orders I placed stating "sorry, we couldn't complete your order" they give you two days to respond. Heck! I don't look at my email that often on the weekend or when I am not at work and I was told there wasn't a problem any longer!

I decided to try and buy something in the store. Oh - I can do that now - but THAT doesn't help me with the two online orders I placed for Xmas gifts and "saved" over $300! Not including the time spent on all of the phone calls and traveling back and forth to the store.
Have you targeted my account? You say "no" but I find it difficult to believe when I can't place an order, I am forced to change my password before I can create an order on line and every time it's "fixed" -(with the exception of ONE time where someone over road the system) I can use my card and lose out on hundred of dollars, time and energy!

I WILL be cancelling my card and letting the world know how jacked up this Corp is. The managers at the store are awesome! Corp is the issue. I'll go to JCP, Target, anywhere else - even good will! At least there i know I will not be lied to. There is NO sale worth the time and money and energy I have spent in the last few years to compensate for the effort to keep trying. Obviously, I am simply not important as a customer at kohl's so let me spend my $ elsewhere.
Thank you all for reading.

Hi, this is Nadia from Kansas. I joined kohls in Overland Park Kansas on November 15th my ID number is 3676049. I was working from 9 am to 2 pm. On 24th Wednesday Whitney store manager asked me if I can stay 15 minutes more. I refused because I had to pick up food from the restaurant for my guests who were visiting us from out of town. After thanksgiving when I went back to my work Whitney makes an excuse and fired me. She said we hired you because we thought it would be busy around thanksgiving, but it's not, so we don't need you anymore. I am also waiting for my paycheck?

Your sales people at Kohl's are great. However, your customer service on the phone is among the worst I have ever experienced. I was complaining the other day about the phone service at the store, and the employees said they get this from customers all the time, and they have even complained about it.

Customer Service on the phone is paramount now in this digital age with more and more online business. You can't afford to scrimp on this service.

What you have needs to fixed or it could lead to the decline of your company.

The people from the Philippines are not doing a good enough job. You need to stick to the U.S. or Canada, to ensure they get the proper training. The people you are contracting now have no idea of how to keep track of the detailed information we as customers have to provide and they keep asking for the same information, over and over. It is very frustrating for the customer.

I placed an order on November 7. It came in many different packages over 2 1/2 weeks. The final package that I received was supposed to have two items and it only had one. I called her customer service line to let them know that the item was missing. They no longer have it in stock. So I asked if they could just send a different pattern of the same product. They would not do that and they wanted to charge me extra because the prices changed. I spoke with their customer service many times and even to a supervisor and there was nothing that she could do. Even though, when I placed the order the item was in stock. I was so infuriated that they could not help me. It was ridiculous.

I placed an order for a specific item in a solid color. The item I chose was exactly what I wanted. When I received an email confirmation it showed that the wrong color (a print, with pictures of puppies.) My guess is that around the time I placed the order you ran out of the solid color I wanted (I see it is no longer available.)

I called Kohl's and was told to refuse delivery. Unfortunately, I was not home when UPS arrived. The package came and I don't want it. Kohl's representatives have told me to bring it to a Kohl's store (none near me) or mail it (at my expense) I am appalled at the treatment I have gotten.

I spent 2 1/2 hours signing up for, being approved and trying to place an order to receive the 35% off on my one time order.
I was having so much trouble and the coupon would not apply on my end that the rep in customer service manually added my items. When I reviewed it there was one missing.
I couldn't talk to the same rep and got another who said she'd give me another 35% coupon off to complete the order. It was in my cart but when I went to use it...it did not apply. she then said to use my 15% off coupon and she would make up the difference on her end! I do not feel I should have had to use it because had it gone on the original order which I was told to cancel and then the rep added manually I would have not had to use that coupon! This is time I needed to feed my animals ( I live on a farm) So disappointed!

I was returning an item and I asked if I could just get a gift card back so that it would not mess up my Kohls cash. The service rep said "no we don't do that anymore". So I asked what the refund would be. I had used $10 off $50 and $7.01 was taken from that item I was returning. She explained I would not get the $7.01 back. This is problem number 1 since I still had $125 worth of stuff the $7.01 could be applied to. She argued with me. I told her I would get all the item and return it all and rebuy it. She was nasty and said " ok, we close at 10:00." I got the stuff from my cat and returned it all. She then said since this was from another location she could not give me things at their price . I then purchased another item and rang it separate so not to have the same issue. So 2 items rang up $3-4 more than originally. Then the $10 ended up being off the new item that I am going to be returning as my mother didn't want it.
So in the end I lost $6 for the price difference and the. Lost me $10 coupon that is now expired.

So due to one item being returned I lost $16 worth of discount plus my time going back and forth. It's also not right that some things rings up different at different locations.
I wish I had gotten the service woman's name but I did not. She was blond and very rude.

I have spent 45 minutes on the phone bc the customer service person doesn't understand that nothing I ordered is in the package that I Received.

The 1st time they set an order up for free but now they act like it's my fault and won't do anything about it

Hello!
There seems to be a problem with your supply chain system. A package I ordered said it arrived to my friends house where it wa supposed to be delivered, but it was NOT delivered. The UPS personnel were SO kind and courteous and helpful. However, they had no idea how to contact kohl's for the customer. Kohl's sucks as a company, you should see how horribly they treat their employees! And to then to not be able to actually help when a package goes missing and blame it all on the third party mail service!?!? Kohl's should be ASHAMED of themselves! So selfish and evil!

On 8/21 I was browsing shoes online because I had $20.00 kohls cash that was about to expire. While checking the price in my cart the system blinked and I could see the shoes had been ordered without my kohls cash. I tried to cancel the order but the system would not let me, saying the order was in the process of being filled. A few days later I received the shoes that I did not want so I took them back to the nearest store for a refund. The lady there gave me a look like why are you bothering me but refunded the cost of the shoes. I told her what had happened but she just shrugged it off. Then I asked why the shipping fees were not refunded when I never even ordered the shoes and all I got was another shrug. Then I tried to file a complaint on Kohls chat and every time I sent it it would say that there was a problem on their end and would I please retype it. Are you people serious? So as of now I am out the $20.00 kohls cash and I owe for shipping on an item I never ordered and I have been treated very rudely for my troubles. Thanks for nothing Kohls.

Used Kohls cash for a purchase and cashier was rude due to me having difficulty uploading e-mail.

I receive mvc status when sales are run and I use my Kohls card. When I receive Kohls cash I am basically forced to spend $75 or more for free shipping. When mvc items run I pay no shipping. This is a scam to create more sales. The Kohls cash is useless under $75. I do not visit the store due to health issues. I feel that Kohls is taking advantage of people and the Kohls cash is a false/misleading offer.

8-14*21 I realize you must change the appearance at Kohl's every once in awhile. But the new layout at the Kohl's in Wilmington, NC is not a good thing when you put all the purses etc. in each designer's area. This now makes us run all over the store to see different purses etc. And we have no idea where to look. It was much better when they had them all in one area. There were no coin purses anywhere which I am sure you will say because we can't get them like you use to. Please, Please put back the area where they are all together. I love shopping at Kohl's but really feel like you have made a big mistake with this new layout. Thank you

On 4/13/2021 I paid the balance on my account in the amount of $62.06. On 5/3/2021 I mistakenly made the same payment again of $62.06. On 5/19/2021 I contacted customer service (spoke to eric) and requested a refund. I was told a refund check would be issued in a few weeks. On 6/10/2021 I called on the status of the check. I was told the check was sent, but I never received. I was informed a new check would be reissued. On 7/19/2021 I called customer service again (spoke to natalie) I informed her I have not yet received my refund check and inquired if they could credit a purchase I made on on 6/11/2021 in the amount of $46.01. I was told no, that my case would be reopened and another check would be reissued. I called back the same day & spoke to velma, she indicated a check was issued on 6/15/2021 (I never received) and I asked that she put in the notes requesting a check for the 3rd time. On 8/7/2021 I received a refund check for $62.06, took it to the bank, deposited it. On 8/13/2021 upon reviewing my checking account, it shows the check was returned because khol's issued a stop payment on it and I was charged $12.00 by my bank for a return check fee. I contacted khol's customer service again and was told that I would be receiving a check for $39.05. It was explained to me that they credited me $23.01 from $62.06, so now I will get the balance of $39.05. However, somehow I now have a credit of $46.01 which I was told I have to wait until I receive $39.05 check before I can request another refund of $46.01, which I am not very confident I will ever receive, and if I don't wait the khols will stop payment on the $39.05 check. None of this makes any sense. I was told I could not use the credit of $62.06 on any future purchases & now khol's has done just that. I want to be reimbursed for the $12.00 bank charge that would never have happened if I was not sent a check that had a stop payment on it. Why send a check that you stopped payment on? I am extremely frustrated and disappointed that this issue was never resolved to my satisfaction or in a timely manner and that I had to call and request a refund check 3 times with a result that ended up costing me an additional $12.00 through no fault of my own. I will no longer be a customer of khol's.

I searched Kohl's jewelry department online for a specific type of ring, either stainless steel or sterling silver. I specifically looked through only the rings that were solid, not plated. I settled on a sterling silver weaved ring & it looked great for months. Then one day I noticed I had scratched the side which exposed it's copper core! Plated! $150.00 for a piece of plated copper. No gems just metal. I'm pretty sure the ring is actually worth somewhere around $10 bucks! I will never purchase Jewelry from Kohl's, ever again, since I can't trust the description of the item is accurate.

The customer service for on line is ABSOLUTELY HORRID!  I placed a order and it was never shipped to the correct facility. I had to wait to get my package, never being told what was going on, only finding out by checking on the package tracking number. Just barely over a week after that I ordered again. Again like the first package this one also was routed to the incorrect facility. I contacted customer service on line 3x, to only be told by a supervisor to contact them back after Aug 10 about my package before they would do a thing, mind you this was from a supervisor. I want my package, I want a complete refund of my money, and I want my package expedited overnight to me. I am so DISAPPOINTED and DISSATISFIED with Kohls and how they handle customers. I will NEVER show again from a Kohls. I have never been treated so badly by a supervisor from a dept store in my life. Please advise how this is going to be handle if even handled at all. 

Thank you 

Dessie
[protected]@gmail.com

I live in Phila and my card number before i cancelled it today was ([protected]).
I have been unable to access my Kohl's acct online for quite a while because every time I try to sign in I have to create a new password. This month(July) alone I have had to do this at least 3 times, last month once and maybe more but I really just started keeping track because it has become so frustrating to me. I called & asked for "technical support" but was told by customer service that there is none. This is the only store site that I continuously have a problem logging into. I don't need customer service to help me log in each and every time i want to get into my account. I need to access it on my own
be it once a day or every day within a month.
Since I had to speak with customer service to pay my bill today, (7-30-21) I decided to cancel my card so that I no longer have to go through all the inconvenience any longer.
Even though I know the cancellation will affect my 800+ credit score on my credit report for a period of time, I will recover eventually. And I also will no longer be shopping at any Kohl's stores because of their lack of service beyond the basic customer service.

BEFORE I agreed to open a charge account with Kohl's I told them no thank you, because I was working on keeping my credit score up to refinance my house as a single person because I got divorced 2 years ago. The service desk person at Kohl's on 71st Street in Tulsa went on to assure me that they no longer hit the person's credit report and said that quit doing that about 2 years ago. I ask her if she was absolutely sure and she said yes but that she would call her manager to confirm it. She called her manager and the manager told her that was true, it does not hit or affect a person's credit report. So I opened the account on 7/10/21 and low and behold I get an e-mail from the credit bureau asking if this new Kohl's account is mine. I could not believe it and I am infuriated about it. My credit score dropped because of your inept staff and management. I WANT THIS CORRECTED NOW. I don't care what you do or how you do it but I want this removed completely from my CBR.