KIA Motors review: Steering wheel locking device offer letter

I received my letter for the steering wheel lock device and have not been able to put in a request to have it sent. the online access support portal does not work, the customer support phone number provided, no one answers or they are in some type of training. What is going on..? I wonder if this is just some kind of gimmick to have people thinking that they are concerned with the Kia thefts that have occurred all over the world. Let me know please!