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KIA Motors review: Complaint regarding limited access to kia access app

J
Author of the review
11:25 am EDT
Verified customer This complaint was posted by a verified customer. Learn more
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This review was chosen algorithmically as the most valued customer feedback.

Dear Kia Motors Customer Care,

I hope this letter finds you well. I am writing to express my deep dissatisfaction with the recent experience I have had as a customer of Kia Motors. I purchased a 2023 Sportage from Dutchess Kia, and while I have been generally satisfied with the vehicle, I am extremely disappointed with the handling of the Kia Access app access that was promised to be included with the purchase of the car.

During the sales process, I was informed by the now-former salesman that the Kia Access app would be included with the purchase of the vehicle and that there would be no additional fees associated with its use. This was a significant factor in my decision to purchase the vehicle, as the app's features and functionalities were presented as a valuable part of the ownership experience.

To my dismay, I recently discovered that my access to the Kia Access app has been severely limited, and I was prompted to pay a fee in order to continue using its features beyond the initial year of ownership. This directly contradicts the information provided to me by the salesman, who never mentioned any fees or limitations on the app's usage after the first year.

Adding to my frustration, when I approached the dealership to address this issue, I was met with a lack of assistance from the new sales manager. Despite explaining the situation and the promises made by the salesman, I received no resolution or assistance in rectifying the situation. This disregard for customer satisfaction is disheartening, and it reflects poorly on Kia Motors as a brand.

I am deeply disappointed by this turn of events, as it feels like a breach of trust and a violation of the terms under which I made my purchase. As a loyal customer, I believe that Kia Motors should honor the commitments made during the sales process and provide the promised access to the Kia Access app without imposing additional fees.

I kindly request that Kia Motors promptly address this matter by restoring my access to the Kia Access app without requiring any additional fees beyond what was originally promised.

I hope that Kia Motors takes this matter seriously and works to uphold its reputation as a customer-focused company. I believe that resolving this issue in a fair and transparent manner will go a long way in restoring my faith in the brand.

I look forward to a timely response to this complaint. Please feel free to contact me ([protected]@gmail.com) if you require any further information.

Thank you for your attention to this matter.

Sincerely,

Desired outcome: I kindly request that Kia Motors promptly address this matter by restoring my access to the Kia Access app without requiring any additional fees beyond what was originally promised.

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  3. KIA Motors emails
  4. KIA Motors address
    12, Heolleung-ro, Seocho-gu, Seoul, Korea (South)
  5. KIA Motors social media
  6. Laura
    Checked and verified by Laura This contact information is personally checked and verified by the ComplaintsBoard representative. Learn more
    Nov 04, 2025
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KIA Motors Category
KIA Motors is ranked 4 among 1343 companies in the Car Dealers category
#02 Ford Ford #03 Mercedes-Benz International Mercedes-Benz International #04 KIA Motors KIA Motors #05 Hyundai Hyundai #06 Honda Motor Honda Motor

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