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Perodua Complaints Summary

10 Resolved
149 Unresolved
Our verdict: If considering services from Perodua with a critical resolution rate, extra caution is advised. Examine detailed customer feedback to understand the severity and nature of unresolved issues. Be prepared for the possibility of unsatisfactory responses and have contingency plans, including seeking assistance from consumer advocacy groups if necessary.
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Perodua complaints 159

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2:16 am EST
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Perodua Poor sales advisor service

Refer to the conversation attach, are you able to accept such service?I was very disappointed about the sales advisor that give me this kind of service. I trust this saleswoman as it was introduced by my sister friend comment that she is a responsible person. Who's know this person not only ignore my question after taken my deposit and unable to answer my concern. I still unable get any response from her since 15.1.2024 after the vehicle have been booked. Are your company all sales advisor practice this kind of service attitude to serve customer? I HOPE YOU CAN GIVE ME AN EXPLANATION.

Claimed loss: - DEPOSIT- LEAVE

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Update by Raymond Ting
Feb 22, 2024 2:18 am EST

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10:39 am EST
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Perodua Complaint about sales agents (lady - disclose the name later)

Hi sir/miss,

Good day to you!

Would like to complain the poor service provided by sales agents.

Today was my lucky day as I am planned to get my car today. Unfortunately, due to some issues (bosses called), I delayed approximately 5-10mins to obtain the car and already informed the agent about it. I already apologised to her about it as well.

When I was there, she purposely take revenge about it. She informed me that she had to have her lunch and directly left and purposely let me waiting her about 1 hour. I was wondering what kind of professional services that Perodua trained and provided. And the way she spoke was really irrespect.

I hope Perodua could really take into consideration about it. Thanks.

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4:46 am EST
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Perodua Car battery.

So, today 23/11/2023 around 12pm and above I left my car at perodua dmm sales sdn bhd no 1, lorong 7/3, off jalan raya light ind. Area 43300 seri kembangan because I need to service it. This is my new car and its not even been 2 years yet since I first start used it. I just need to get confirmation from perodua if the old battery model replacement that they gave me is the original one. The one that came from the time I purchased my car. Beause after inspection, they told me to exchange my car battery. So, I did it as per request and then I ask them for my main battery. So, can you reconfirm if this battery they gave me is one made from perodua (your factory) or fake one? Below I will provide the proof and receipt.

Claimed loss: The main battery that they gave me is label with made in thailand?

Desired outcome: Can I request feedback from your side by email me at address [protected]@gmail.com or by call at [protected].

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Is Perodua legit?

Our verdict: Complaints Board's thorough examination reveals Perodua as a legitimate entity with notable strengths. Despite a 6% resolution rate on customer complaints, which invites a closer look, Perodua stands out for its commitment to quality and security. Clients considering Perodua should delve into its customer service record to gauge compatibility with their expectations.

Perodua earns 91% level of Trustworthiness

Perfect Trust Endorsement: Perodua achives 91% ligitmacy per Complaints Board. Highly recommended, yet always stay vigilant.

We found clear and detailed contact information for Perodua. The company provides a physical address, phone number, and 2 emails, as well as 5 social media accounts. This demonstrates a commitment to customer service and transparency, which is a positive sign for building trust with customers.

Perodua has registered the domain name for perodua.com.my for more than one year, which may indicate stability and longevity.

Perodua.com.my has a valid SSL certificate, which indicates that the website is secure and trustworthy. Look for the padlock icon in the browser and the "https" prefix in the URL to confirm that the website is using SSL.

Our scan shows Perodua website is free from malware and phishing activities, which are types of online threats that can include viruses, worms, Trojan horses, ransomware, and other malicious code, as social engineering tactics used to trick users into sharing their personal information.

Perodua.com.my you are considering visiting, which is associated with Perodua, is very old. Longevity often suggests that a website has consistently provided valuable content, products, or services over the years and has maintained a stable user base and a sustained online presence. This could be an indication of a very positive reputation.

Perodua website is deemed to be popular and indicating that it receives a high volume of traffic. It is important to be cautious when using a highly trafficked website, as it may be a target for cybercriminals looking to exploit vulnerabilities or steal personal information.

However ComplaintsBoard has detected that:

  • While Perodua has a high level of trust, our investigation has revealed that the company's complaint resolution process is inadequate and ineffective. As a result, only 6% of 159 complaints are resolved. The support team may have poor customer service skills, lack of training, or not be well-equipped to handle customer complaints.
  • Perodua protects their ownership data, a common and legal practice. However, from our perspective, this lack of transparency can impede trust and accountability, which are essential for establishing a credible and respected business entity.
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10:21 pm EST
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Perodua Axia latest model stereo malfunctioning

Bought an Axia in July 2023. Sept radio/stereo had problem. Sent to Bakateam Jalan Klang Lama for repairs. Ok done. Told me socket came out n plugged back. November again stereo malfunctioned. Again went to Bakateam. Told me need to send to vendor(clarion brand) cause do not know wat the problem is. May get back within a month or so. Why cant Perodua replace a new one for me as this is second time problem occurred. Perodua should deal with stereo company n fix a new one for customer rather then customer driving without stereo for a month or so. Customers should be priority n they should replace a new one rather then repairing this. Maybe in January i might need to again go to Bakateam to repair the faulty stereo n maybe then again in March. Every 2 months. Rhis is Perodua... Can u believe it.

Claimed loss: Compensate with a new stereo not keep people waiting

Desired outcome: New stereo with fast delivery right

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6:06 am EST
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Perodua Headlamp Shake

Dear HR staff,

I need to complaint my car Perodua myvi 1500 AV (CVT) year 2022 headlamp of right hand side shake when the car stop , I haved send my car to Perodua Service Centre (Segambut Branch) for serviced before . I also haved requested from the technician about my case but when I get the reply is all car is same also like that ? May I know how come I spend money to buy a new car that is the answer I get ,may I know what kind of service is this?

How come the technician can answered me like this? Very bad serviced...

Can please give me an answer izit can be claim about this ?

Jess

[protected]

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10:13 pm EDT
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Perodua Poor service by the Perodua repairing centre

Poor service by the Perodua repairing centre. New car only 2 weeks used.

My car VLF 2741 was leaking (boot leaking) after I received the car. iI buy the car from Edenia USJ Perodua. I already sent my car to Perodua repairing cetre. However, the car is still in the repairing centre without any follow up from the staff unless I contact them first. It has been 2 weeks, since the incident happened. I need the car for transportation as I travel everyday from Klang to puchong. I need my car by this week. Please fixed my car asap

HP : [protected]

Claimed loss: Grab RM550

Desired outcome: Please refund.

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Update by Angah Shah
Oct 29, 2023 10:00 pm EDT

After receiving car, car got problem ( boot leaking ).im only use this new car only for 2 weeks.untill now , no respon for repairing the problem.already send to body and paint service usj to fix it.but untill now no respon.

PLATE NUMBER : VLF2741

MODEL : BEZZA 1.3

NAME : ZAILINA BINTI ZAKARIA

Hp : [protected]

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10:18 pm EDT

Perodua Routine service of change engine oil

Car plate number: PPV799

Name : OOI LEEI DIING

IC : [protected]

HP : [protected]

After recent service at perodua Penang centre, dated 7/10/23, I found that my car having oil leakages issue. Unbearable service quality. Request for formal explanation how to ensure this issue will not happen again in the future. This incident caused unnecessary touble, I need to apply emergency leave and waiting Q again for the perodua inspection again

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11:27 pm EDT
Featured review
This review was chosen algorithmically as the most valued customer feedback.

I am a buyer who ordered Perodua Alza H model Ivory white from Plentong Johor Bahru. I placed a deposit to order this car in November 2022. The maximum waiting time stated at the time was about 8 months, and I confirmed with the salesperson that white was not a best-selling color compared to black and brown. As of today, it has been 11 months. After...

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11:30 am EDT
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Featured review
This review was chosen algorithmically as the most valued customer feedback.

Saya ingin membuat aduan berkenaan SA perodua daripada syarikat Merpati auto service sdn bhd. (Puan rohaya binti abu). Pada tarikh 30.03.2023 saya telah berhubung dengan puan rohaya melalui aplikasi WhatsApp untuk bertanya berkenaan proses jual beli kereta perodua alza. Pada tarikh 01.04.2023 pula saya telah berjumpa dan berbincang dengan beliau di...

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2:15 am EDT
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Perodua Repair issue

I had sent my car Myvi to Perodua DMMs service center after an accident. After repairing and i got my car back, i have found out that there are some scars and scratchers left behind that are not caused by the accident. After i reported to the service center, they asked me to go change tint (if got scratches) and ignore the other scratches. I have tried to tolerate but it happened last event too, they have no responsibility in caring customers' car.

Desired outcome: Please improve and i would like a better repair.

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9:20 pm EDT
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Perodua Complain about the deposit already how many month still not yet refund

I would like to Complain about my deposit return back . letter already send to the salesman Plantong JB but until now still not yet return back . always tell me the code number already send to my SMS but i form register the Ufirst until now also didnt received any SMS ,the salesman tell me if not i need to walk in to Plantong JB Branch to do the process .

1) I don't want any connection with your plantong branch the salesman again . with the poor service . so i don't want walk in to do about this .

2) i want to cancel because his service very poor . already give I/C photocopy and deposit . didn't have any massage form him . need to prepare what document all the things . NO

until i WhatsApp ask about it than only his reply .

below is the date i send to the salesman the letter

Desired outcome: Please refund

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3:17 am EDT
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Perodua Poor service by the Perodua repairing centre

My car NDN 8731 was involved in an accident on 31st May 2023 and the towing service sent my car to Perodua repairing centre in Pulau Sebang on the same day. However, the car is still in the repairing centre without any follow up from the staff unless i contact them first. It has been 3 months since the accident happened. I need the car for transportation as I travel everyday from Negeri Sembilan to Malacca. I need my car by this week.

Thank you

Desired outcome: Proper follow up from the staffs.

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Serene Yeak
, US
Oct 22, 2023 6:49 am EDT
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When did you get your car back? I waited my car for 6 weeks, they promised it'll take 3-4 weeks time.

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Author of the review
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Safiqah
, US
Oct 25, 2023 9:33 am EDT
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Finally got my car on 4th sept after going to the repairing centre so many times to ask about my car.

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4:15 am EDT
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Perodua Blind spot not functioning

Got into an accident and went to the service center perodua tasek to repair. After the repair done, my car got alert that the blind spot is unavailable. Send back to them. But it keeps repeating the same thing. Until a few times facing the same problem. As it already been my routine to send my car to service center for the same problem. It’s about 7 to 8 times already. I don’t want to keep on counting. Please resolve

Desired outcome: to find the best mechanics who can handle advanced technology. I want to claim my loss of use because of the mistakes keep going on and I don’t have any transportation during the repair. Otherwise please replace the car with a new one

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12:15 am EDT
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Perodua Body & Paint Repair

My car ATIVA ADV 1.0 SILVER (VKT1030) met into a damaging accident requiring engine change, car went in on 26May23, it took 1 month for HQ parts department to get an engine for me ( when i buy the car i waited not even 2 months). After engine stock confirmed need to wait JPJ approve to cop the new engine, which was approved in a week which is good but now HQ claims to need 1MONTH to just cop the engine number?! Does this sound logical? What are you doing that needs 30 days to Cop my new engine number? Are you so inefficient? I am a working adult that needs to use his car for work. I understand to not rush the repair in order to get top quality repair but things like 1 month to cop engine is nonsense. Please sort this out. Thank you.

Desired outcome: I would like personal follow up by the HQ until my engine is sent to the BnP shop that is repairing my car then i can follow up on my own and DONT take 1 month to do something that can be sorted in 1 week.

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3:52 am EDT
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Perodua unsatisfy with Perodua Service Centre Bukit Raja Klang

My car VEK 290 met an accident on 18th June 2023 and i have sent my car to Perodua service centre on 19th June 2023 .Im a full time grab driver. Until todate i did not get my car and i have loss 2 months income and i have many commitments. I wants to know why the approval from insurance company took about 20days? why there is no proper follow up from the staff who handle my case. Till today i need to call them everyday and the only reason the gave is " lori belum sampai".I have talk to the Manager once 2 weeks ago. But still same. I really dont understad the reason. Please do not give any excuses after this and i need my car by tomorrow. All my debth under 2 months outstanding now.

I expect a call from your side by today and for sure will go to social media and Google Review.

Thank you.

Regards,

Satevello a/l Nataraja Pillai

011-[protected]

Desired outcome: A QUICK RESPONSE

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1:12 am EDT

Perodua SA Kiam fatt motor sdn bhd - Ms Lee Yi Shi

Above SA never refund our balance RM90 out of RM100 after we agreed that RM10 charged for Admin fee. Where we have to change our SA to another company as the previous SA (Ms Lee) never have the effort to helps us to make decision along the process. The refund should received on 8/8/2023, but until now we still haven’t received any refund. That Ms Lee has never responded to our msg ever since we change the SA. Perodua HQ, PLEASE TAKE ACTION!

Desired outcome: To refund our booking fee RM90

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9:04 am EDT
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Perodua Sebelum hantar checking button dekat steering myvi g3 horn dan air bag hidup.. Lepas hantar terus horn tak hidup dan kelusr sensor air bag..

Sebelom hantar checking button kiri kanan dekat stereng myvi g3 horn hidup dan tak keluar sensor air bag..lepas hantar terus keluar..sy hantar check buttuon tu pada tarikh 27/07/2023 di produa service bukit mahkota(Accescorp Automobile) dan selepas itu keluar button air bag dan horn terus tidak berfungsi..sy hantar semua kereta untuk cek horn dan air bag pada tarikh 15/08/2023 di sebab kan produa service itu penuh dan kekangan masa untuk pergi..pihak service sana tidak mahu bertanggung jawab dan tidak mahu menganti barang yang rosak..barang yg di nyatakan di produa itu adalah spiral cable(84941-BZ050) yang berharga rm545.50..dan pihak produa menyatakan sy perlu mengeluarkan duit sendiri untuk penukaran tersebut sedangkan kali terakhir bukak untuk cek pihak produa..saya rasa tidak berpuasa hati dan rasa tertipu.

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8:46 pm EDT

Perodua Oil filter leaking after service

Hi, 3.3.2023 10k service within 1 month enjin oil leaking, send to perodua prai again to change oil filter,

22.6.2023 20k service within 1 month leaking badly and 1 Aug again I send to service center

I bought alza New in Nov 2022

This oil filter issue still not solved ?

I'm all the way from sp to prai from rend car check oil filter

My time energy and petrol

This is unfair

Please look into this issue and feedback me

All the time I cannot bare this same issue

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12:44 pm EDT
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Perodua Perodua wrongly diagnose my car problem

On 07 July 2023, I went to Perodua Service Centre Nilai Negeri Sembilan due to aircond problem on my myvi. There sound and pungent smell like gas when turn it on. The aircond gas also about to finish. After check by foremen, they conclude that my car having cooling cool problem and suggested to change the coil which quote price RM1246.

On 17 July 2023, I send my car to change the cooling coil as suggested.

On 18 July 2023, I was informed by SA my car already fixed. I ask the SA to check if there any abnomalities like still have sound or not. SA said foreman already verified the car already in good condition and redy to be taken. I paid the price RM1248.55.

On 20 July 2023, I come back to the Perodua and told the SA that my car still have sound and gas smell like before the repair process. I was told by the SA the sound and smell are normal because the coil still new (verified by foreman). Due to the unsatified feeling as the sound and smell become stronger I ask SA to check my car again. After checked it is found that my aircond gas already drop to 50% which mean there still gas leaking.

My concerns here, I have spend a lot of money but the real problem still there and not solve by the foreman. This means the foreman not do their work properly and wrongly diagnose my car problem cause me lose about RM1248.55. Beside that, how come foreman can verified the car in good state although there still sound and gas smell even after change the coil? This is safety issue as leaking of gas are danger to our health and can lead to fatal. The foreman also do not do proper job as there clip at my car bumper not clipped after the repair.

Until now there no action from SC. I cant accept the answer "we cant find the leaking" So, what will happen to my car? This already disturb my routine life as I need to use the car for routine job.

Desired outcome: I hope Perodua can clarify this matter. I want Perodua fix my car problem without any more charges as I already pay a lot of amount for their incorrect diagnose.

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11:57 pm EDT
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Perodua Produa myvi having issues

I was disappointed produa service center bandar baru sungai buloh make me really upset. When I was telling my car having small issues but service advisor refuse. Today saturday so i'm off day this is the time to complaint my car issues but this service advisor don't want listen.

I don't know where to complaint this issued. This service center only concerning money but never care about customer. This service center think that i'm so free to sent my car in weekdays.

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Perodua contacts

Phone number

1800 886 600

Website

www.perodua.com.my

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