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Auto Pedigree
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1.3 48 Complaints
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Auto Pedigree Complaints 48

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N
10:57 am EST

Auto Pedigree Refund not paid for almost 3 to 4 months

I bought a car at Auto Pedigree in Kuruman delivered to me in Bloemfontein since then I never got joy, from number plates taking too long to arrive to making discs and roadworthy certificates alone, I was told to send invoices and proofs of payment to be refunded but each week for 3 months m given excuses as a result I feel they are crooks of note. The people in question at Kuruman are Anthony Williams, Kenneth Sithole and Mulalo.

Desired outcome: To get my refund

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2:48 pm EST

Auto Pedigree Car sold to me

I bought a car at Autopedigree Kuruman branch and it was delivered to Bloemfontein end of June and by October I still had temporary plates for the 2nd time which expired by the 11/11/2023 I had to beg to get proper number plates and a Spare key after this was delivered I still had to go for a roadworthy test and disc print on my own then request for a refund even now I am given a run-around it's December the 13th,See me buy a car from Autopedigree again.

Desired outcome: I am expecting a refund for roadworthy test and disc

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3:02 am EST

Auto Pedigree Bought a car,

Good day

Bought a car at Springs Auto pedigree. After collecting the car I realised the car was not taking in for valley. Complained to the manager and a mild scratches on the outside body.

They came to collect the car but the car was still in the same condition. They said it was taken to valley and polished, but it didn't look like it.

It's been full two months without my disc. Still driving on a permit.

When I call the guy who assisted me, he says I must call the manager. The manager does not take my calls, neither returning my calls.

I am not happy that I am the one that does the follow up with no progress.

Unhappy client

Ms MP Mnguni

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Is Auto Pedigree Legit?

Auto Pedigree earns a trustworthiness rating of 91%

Highly recommended, but caution will not hurt.

Our conclusion: After a detailed review, ComplaintsBoard finds Auto Pedigree to be a trustworthy company. Although there's a 8% resolution rate for customer complaints, which deserves attention, Auto Pedigree is known for their high standards and safety. If you're thinking about dealing with Auto Pedigree, it's wise to check how they handle complaints.

We found clear and detailed contact information for Auto Pedigree. The company provides a physical address, 2 phone numbers, and 2 emails, as well as 4 social media accounts. This demonstrates a commitment to customer service and transparency, which is a positive sign for building trust with customers.

Autopedigree.co.za has a valid SSL certificate, which indicates that the website is secure and trustworthy. Look for the padlock icon in the browser and the "https" prefix in the URL to confirm that the website is using SSL.

Autopedigree.co.za has been deemed safe to visit, as it is protected by a cloud-based cybersecurity solution that uses the Domain Name System (DNS) to help protect networks from online threats.

Autopedigree.co.za appears to have online shopping features, it's important to know that the platform supports an extensive range of payment methods, making it convenient and easy to complete your transaction. The payment procedure on the website is also relatively simple and straightforward, ensuring a smooth and hassle-free experience for buyers.

However ComplaintsBoard has detected that:

  • While Auto Pedigree has a high level of trust, our investigation has revealed that the company's complaint resolution process is inadequate and ineffective. As a result, only 8% of 48 complaints are resolved. The support team may have poor customer service skills, lack of training, or not be well-equipped to handle customer complaints.
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6:54 am EDT
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Auto Pedigree Service I received at dealership and the treatment

I bought a car from auto pedigree menly and my seles person was tinyiko. We had to fight for the car becouse there we things that makes noise on the car i reported it but still same problem and when I talk to the dealership they keep lying to me. The car was on 46800km and the service is at 50000km now I have to take it for service. The frustrating part is that we only drive a car for 3km and we have to service it. We spoke to the manager by the name of lesiba he said we should do the service as he gave us the car while is not due. The car was very close to be serviced all we want is for him to service the car the from the is on us but he doesn't want to understand that. My name is moloko lethabo boloka. [protected] [protected]@gmail.com

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1:52 am EST

Auto Pedigree Unhappy with vehicle (touched up / resprayed / repaired)

I bought a car at auto pedigree Springs last week (18/2/2023), took delivery when I reached home it was storming once the water dried, I noticed that the doors seemed bit off, it seems as it was resprayed. I contacted the sales person Vincent, he advised that I bring the vehicle in to be polished and inspected, the following day (Sunday) I parked the car in the sun and the stains or paint job / respray was very clear, two different colors and very un even, the rubbers are loose etc.

On Monday I took the car back to them and spoke to the Manager (Gabriel), he advised that he was not aware that any work was done on the car and that he would take it to Nissan to get checked on Tuesday. I've requested an accident report since I became aware of the work done, and no one can supply me with the report. I was told that Nash the regional manager needs to look into this matter. (which I spoke to him and WhatsApp him) the sales person nor the manager told me that the car was touched up as they're claiming now or had any work done on it, when I was at the dealership. The salesperson is of no assistance, he just signed the deal and now his out of the picture, didn't call me once to keep me updated.

I requested that that Auto Pedigree settle the bank or allow me to get another vehicle, but I'm told that there is a process to be followed and the vehicle will be booked in today (23/2/2023), after it's been standing at auto pedigree since (20/2/2023). I've been without a car since Monday! I do not want the vehicle repaired, because when I wanted to trade in my car, I was told the value dropped as the vehicle was resprayed and touched up. I'm very disappointed. As seem, everyone is just running around and doing nothing about this! I have to constantly call them to ask what is happening etc

I need answers ASAP

Desired outcome: I want a vehicle, not resprayed nor repaired

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1:17 am EST

Auto Pedigree Buying a car and it was not registered on my name

2022 April we bought a car and the licensing was expiring in Nov. December we went to traffic department to renew and we were told the car is not on our name. I went back to Auto pedigree and they gave me all sort of excuses. I went back to the traffic department in January 2023 I was told the same thing. I paid 3 x the normal fee for the licensing and the disc was not issued because they said it must be registered on our name. I went back to the dealer again and nothing has been done till today. I brought this matter to the head office, complained department but and I was told the complaints manager will call me and they never did. The expired disc was taken by the traffic officer on the road block. As I am sitting here I'm driving without a disc all thanx to Auto pedigree.

Desired outcome: I want the car to be registered on out nameI was to be refunded all the penalties I paid at the traffic department .

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3:32 am EST

Auto Pedigree Complaining about a car i bought last year december.

Good day.
I'm writing this email regarding struggling of traveling to work from Tzaneen to Lydenburg with this heavy rains and lack of transportation which leads me to arrive late at work.
My chief concern is that I bought a car from auto pedigree while I thought it's in a good condition though it had problems that I didn't notice before so it has to be fixed. So they did come and collect the car then now I'm struggling with traveling to work but I have a car which I am paying for.

So please help me out with this problem before it leads me to lose my job also risky to my health and not being safe out there on hiking zone.
I will be glad to be helped with a car that I can use to travel to work and I will be safe.
I will be a happy client if you consider my request.
Warm regards

Makwela KJ

06 January 2023

16:10

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2:06 pm EDT

Auto Pedigree Car seevice history not received for 45 000kms service.

We bought our car from Auto Pedigree in Qwaqwa in 2019, with about 45 000kms + on the clock, to oir understanding the car had just gone for it's servive at 45 000kms, we took our car for service now for 120 000 km and Renault discovered a problem in the engine and confirmed that since the car is still under warranty they will assist us to get at least 50 or 75% of the cost to be paid by the warranty but the problem is there is no proof that the car went for 45 000kms service when we bought it from Auto Pedigree.

Desired outcome: We need Auto Pedigree to supply us with the proof that the car was taken in for service at 45 000kms or for if they can't do that then pay for 50% of the cost because they are at fault here.

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3:59 pm EDT

Auto Pedigree Car with two colours

Hi I bought a Tucson 2016 model in 19 June 2020, it was having scratches all over the body. I showed the salesperson Mr Wessel at gezina branch they took it to be fixed now I see the driver's door is not the same with the rest of the car body. I just don't how did it happened, everyone now keeps on asking me where did you buy this car with two different colours? It gives me a nightmare considering the money I am paying and still has to pay for this car. Pls help [protected], Roy.

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5:48 am EDT

Auto Pedigree Customer service

The sales person and their manager withheld information that the car does not come with a 30 000 km service plan, so I let that go and paid it, not the license disc the manager made an error and told me I had 10 days only to find out it wasn’t 10 it was actually 2 so I had pop out money again because when I made him aware he just said oh I thought otherwise, no apology, no taking responsibility

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10:10 am EST

Auto Pedigree Polo car that was sold to us

We bought car in 2020 January Polo, 2017 model we bought this car loving it but believe me it was the biggest mistake we did to purchase this car at Auto pedigree.
Since that year we took the car to services many time. We called sales person says he does not know what is the problem.
1.The car have this funny sounds
2.it got two colors
3.engen is not stable
When we took the car to different garages they say this car was involved in accidents and we asked our self is auto pedigree allowed to sell carz that was involved in accidents.

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12:06 pm EST

Auto Pedigree Vehicle polo vivo 2017

Gpod day

Im writting this message as my heart its painful last year December 17 my vehicle was sent to services as they discovered tgat the vehicle water pump was been explored so they call the m sure warranty as they approve the balance of 4500 and I was told that tge balance was 7... Something but never see the quotation so I was told to get the vehicle the following Tuesday that never happened as I was told the there is another part that needed to be ordered so on 3 January 2022 I did the follow-up as I was told they still waiting for approval from the manager where tge vehicle was bought which is sibasa branch then after that I was told that the vehicle gasket its broken and they did qoute which was 2800 plus the still have to repair it but that say m sure thats not cover vehicle which was stripped so after last week I haven't heatd anything from them and no one os calling me just imagine the whole festival without a car just paying the stallments its very painful its been a month now without a car so my question ots that did thdy sell me the car tgat still on good condition or what, im not happy at all you can contact me on this number

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9:01 am EDT

Auto Pedigree Car registration

Good morning

I would like to make a complaint regarding my car is still not registered the temporary plate has expired on 17/11/2021 I bought the car in Pinetown Durban branch the agent that was assist me is not answering my calls even the the manager rock I can't even drive the car [protected] yongama jwaqa

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11:44 am EDT

Auto Pedigree Spare key

I bought a Kia Rio from Autopedegree Kempton park in 2020...I have been asking for a spare key since last year. I have lost my key and it's been a month asking their branch manager for a spare key ..I can't drive my car but am paying for it. I don't think it's fair.since the beginning of September calling them no one is will willing to help they all have empty promise.

Desired outcome: To get my spare key.

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2:10 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

Auto Pedigree Vehicle

I bought a vehicle at Autopedigree on 3 /12/2020 in Vryheid Ref no [protected] description 2018 POLO 1.1 TSI Trendline engine no CHZ824078 Chassis no AAVZZZAWZJU040234 .

In March the Vehicle started to give me some problems of dispaying EPC and Engine light and it has some noise coming from the Engine, I took the vehicle to VW at Richrds Bay twice cause the matter persist after that i opted to take it to Ballito VW still the issue pos up i consulted the Autopedigree saleman Lindo telling him about the matter they said I should bring it to them on 30 July 2021 they took it to VW Vryheid for assessment the results said there is someting broken, I asked them how possible is that while the car is less than a year in my position cause im not even staying in a rural area im not using gravel road. they showed me that they are not interested to assist they said i should pay myself an amount of R11 000.00.

Im not happy at all about the vihicle that they sold to me cause it shows its got problems. I nee your help since the bank that helped me with finance .

I need Autopedigree to change this vehiclee and give me another one or they take this one and find another car somewhere im not happy at all now i dont a vehicle i packed it at home.

please help me

Dawn S Gumede
[protected]

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4:04 am EDT
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Auto Pedigree Bad service

We've never felt such disrespect and arrogance from a sales person, at the beginning of the sale Michael Kganyago at the viewing of the car before signing promised to change two tyres, promised to change the front and rear brake pads, to take the car the valet, to the dented rim, didn't even take the car to inspection as we later found that the was leaking oil on the sump, the car had grass and soil on the engine and underneath, promised that the would be in great condition to start working as we had bought the car for business but I guess he was saying all of that for commission's sake.We came to auto pedigree because your says "you deserve a great deal" but that's not how we are feeling because a month later a car still has to go to the dealership for fixing rather than serving its purpose and when you tell Michael Kganyago he gives you attitude and arrogance

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Vusi Makwela
US
Jan 19, 2022 10:01 am EST

This company they don't mind selling you car that is not roadworthly and they can even lie to your face.

The polo we bought as we speak now is changing color at back and front,you can tell that this car was repainted.

If we needed car that was repainted I was gonna go somewhere.

We are paying alot but we are not enjoying the car even the noise that the car is making.

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4:38 am EDT

Auto Pedigree I am complaining about the service am receiving from the Parklands store

Me and my wife boght a car/Toyota Hilux 2021 2.0 VVTi S P/U S/C model in March and we collected it end of March and it had a temporal license then and that also expire and I was driving a vehicle with a expired license. I first complained about that which took more than 10 days to get resolved as the dealership was saying they are/were waiting on papers coming from JHB to register the vehicle. eventually the vehicle was registered and we got the license disc of the vehicle, while this was going on, I reminded the dealership of the vehicle spare key that I haven't received. I made several calls to the dealership from March till yesterday. I escalated the issue to the store manager on 20th of May, He told me he will follow up on the issue and get my sales consultant to call me back which never happened. I made a follow up call yesterday but couldn't get through to him as I was told he was busy on the call, I left a message for him to call me as it is a urgent matter. But I still had no one calling me back. The reason am complaining about this, I don't see any care or priority given to my issue as if I don't matter.

Desired outcome: I need the spare key, that's all. Because in case I lose the key I have, I will stand a chance of loosing alot of money.

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12:03 pm EDT

Auto Pedigree Still using permit

Hi
My name is Elias Kumalo and I've bought a cat at auto pedigree in krugersdorp around March this year and still today I'm using a permit instead of license disc and number plates of a car. This permit is the fourth one I'm using this month and ontop of it I'm the one who should run after them for disc and number plates. After several contacts with them I end up being fined by traffic officers for for permit that expired and knowing I've been in contact with them regarding this. Seriously I regret buying a car to them and I don't want to send someone to auto pedigree to experience the same problem. Even the manager failed to assist me

Desired outcome: Assistance of fine that I've got from traffic offucer

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3:33 am EST
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Auto Pedigree Settlement on trade in not done - paying for old and new vehicle

Good day

Vehicle was purchased in october 2020 - we traded in our 2016 polo vivo for the 2018 polo vivo - we received trade in assistance and made a deposit - collection of the new car was made on 28 october 2020. On the 28th october a instalment was was deducted from our account, but for the 2016 polo vivo. The 28 nonmember another installment was deducted from our account for the 2016 polo vivo, in our contract it stipulated that the new 2018 polo vivo's installment was supposed to be deducted, this however did not happen. On 6 december 2020 we received a letter from the bank demanding payment for the 2018 polo vivo. We contacted the bank, only to be informed that the 2016 polo's settlement was not done by auto pedigree paarl at all. We still owned this car! And the new 2018 polo was in arrears as this is also under our name? We went to the dealership to get to the bottom of the matter. 1- settlement was not done 2- they received the deposit but used this as a settlement assistance amount for the 2016 polo (the one we are currently still paying) 3- we payed the instalment for the 2018 polo vivo as well.4- settlement letter was only sent on 17 december 2020- is this still valid 2 months after original settlement was done? We asked for a copy of the settlement - we still haven't received this - follow up was made today - when asked if there's any feedback regarding the complaints and if we could collect a copy of these documents today the sales persons reply was... Lovely - very unprofessional - we understand that during this time is difficult to go that extra mile - but seriously this entire deal was done wrong - to make matters worse we were told that we should make sure there's enough money in our account as the installment for the 2018 polo will be deducted the 28 december 2020. As a client I am disgusted, this was just done very dodgy and unprofessional.

Desired outcome: Deposit and 2 instalments on old car to be reimbursed ,new settlement should have done been structed after 2 months .Apology letter from

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5:56 am EDT

Auto Pedigree Mercedes-Benz 180 7204050120089

Re: (Mercedes Benz, C180, 2017, CA)

On (17.09.2020) I purchased a motor vehicle from your dealership (Mercedes-Benz C180 A/T, 2017, VIN: WDD2050402R330265, Egin: 27491031119793). Unfortunately, the vehicle has not been satisfactory because (the tyres is was not replace it old tyres, the mouse pad is broken the front door don't close proper, we don't even get a tank of petrol the car was empty.

My husband make call's because he was the one make the deal on behalf of me. He call the Sales person Mr Wesley Willemse he told him that the matter was escalated to the Branch manager he spoke to the branch manager Mr February about the matter, he told me he escalate the matter to the Regional manager and waiting on his approval, so we phone the Regional manager he told us, he is at a function and that, my vehicle must come back to Western Cape. The question was why can't they purchase the tyres in Upington - we have Tiger Wheel, Fit it, and lot of other place here now you want me to put 1800km on the clock as well as the tyres. He said he will think of it and comeback by Wednesday. My feeling is that I'm client bought this vehicle for more than R600 000. And this how the treat
I have the same problem with the Mercedes Benz CLA200 that I also purchase from Auto Pedigree Paarl in 2018. We spoke to the manager Mr February send him emails and then the Regional manager to want to replace the tyres. It is an old problem of selling vehicles with tyres that start to show signs of aging and the tread on tyres is less than 1.6mm.
They deliver the vehicle from Western Cape. They promise us that they will replace the tyres during the week 21.09.2020 when they deliver the vehicle. I make the sales person sign for the short comings on the vehicle.

I don't want this vehicle I want it to be replace with immediate effect.
I would appreciate it if you could organise to (say what you want the dealer to do, for example, have the problem fixed/use another repairer to fix the problem) by (date).
I'm also still waiting to hear from them for my registration paper spare key. This is unacceptable. Your service is to question. As I am sure you can appreciate, I rely on my car for transport and apart from the inconvenience, this problem has also caused me a lot of time to go and pump tyres every morning.

I look forward to settling this matter amicably. If, however, the matter is not satisfactorily resolved by (12/10/2020), I will consider taking further action to resolve the complaint.

Yours faithfully

Mariana Matroos

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Overview of Auto Pedigree complaint handling

Auto Pedigree reviews first appeared on Complaints Board on Sep 9, 2010. The latest review Refund not paid for almost 3 to 4 months was posted on Jan 27, 2024. The latest complaint Bad customer service was resolved on Aug 08, 2018. Auto Pedigree has an average consumer rating of 1 stars from 48 reviews. Auto Pedigree has resolved 4 complaints.
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  1. Auto Pedigree Contacts

  2. Auto Pedigree phone numbers
    +27 112 309 000
    +27 112 309 000
    Click up if you have successfully reached Auto Pedigree by calling +27 112 309 000 phone number 7 7 users reported that they have successfully reached Auto Pedigree by calling +27 112 309 000 phone number Click down if you have unsuccessfully reached Auto Pedigree by calling +27 112 309 000 phone number 2 2 users reported that they have UNsuccessfully reached Auto Pedigree by calling +27 112 309 000 phone number
    56%
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    Landline
    +27 105 939 505
    +27 105 939 505
    Click up if you have successfully reached Auto Pedigree by calling +27 105 939 505 phone number 5 5 users reported that they have successfully reached Auto Pedigree by calling +27 105 939 505 phone number Click down if you have unsuccessfully reached Auto Pedigree by calling +27 105 939 505 phone number 1 1 users reported that they have UNsuccessfully reached Auto Pedigree by calling +27 105 939 505 phone number
    67%
    Confidence score
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  3. Auto Pedigree emails
  4. Auto Pedigree address
    81 Steel Road, Spartan, Kempton Park, 1619, South Africa
  5. Auto Pedigree social media
  6. Rachel
    Checked and verified by Rachel This contact information is personally checked and verified by the ComplaintsBoard representative. Learn more
    Jun 13, 2024

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