KFC
reviews and complaints

Just made dinner purchase at groton, CT drive through. Women working window 1st cut me off in the middle of ordering and left me sitting there half way ordered for 3 mins. Then at window handed me 4 drinks in a collapsible tray. The drinks dumped all over me and my inside of car. Her response my oops my bad. I had to ask for napkins and tried to soak up the drinks. She then returned and handed me a bag of food. I asked her to please get rid of the garbage for me and she asked if I need new drinks. Umm obviously since they are soaked on me, my car seat and my entire driver side floor. She never apologized. Handed me the drinks and just shut the window. Did not offer dip for my chicken or anything further. I am appalled in this service.

On 7/12/19 at 8:04pm i went to KFC to dine in with my kids and was told there was no more chicken, so i was like that's fine we can wait, she then stated it will be 45min to an hour for more chicken, i asked what time do you guys close and and she stated 10 2 hours from when i was in there which made no sense so me and my kids left i was so disappointed. I dont remember the employees name but she has a peircing on her upper right lip. She was really rude and seemed to be on drugs since she couldn't make eye contact, she never said sorry nothing. Before that a family came in didn't see them pay was talking her like they knew her and walked with a few bags of food.

I went into the KFC in Wentzville, Mo to get 2 4pks of the Cinnabon biscuits, which that KFC is the closest store to where I live in Jonesburg, Mo, which is about 30 miles away. I have went there to get these dessert biscuits several times before and never had a problem. This guy came up to the register to take my order and I told him I wanted the 2 4pks with the cinnamon stuff in a container and the icing in a container both on the side, which they did for me before bc there have been a few times that while I was driving home the cinnamon and icing that was all over the biscuits leaked down and thru the bottom and all over my car. Also, bc I drive so far to get them, I get some for the next day, too, and the biscuits get nasty if they're covered in the cinnamon and icing for a day or two. So, as I ask this worker to put the cinnamon and icing to the side, this other guy working there came up to the register and started saying that they couldnt do that, and he said he was the shift manager, he was so rude and ignorant to me, I argued with him, telling him I had gotten it that way before, but it was like it was HIS icing and cinnamon, he just stood there and I couldnt even order anything at all bc he just stood there giving me the most evil look. Now, I thought u all are in business to sell your food, but I guess not! So, I drove all that way and couldnt even get 1 biscuit! Thats messed up and I want this guy fired! If not Im going to start a campaign for people to stop buying your food. Its just so wrong bc the customer is supposed to be always right, but most of all, if a customer wants something a certain way and its reasonable, something that can be done to make the customer happy, why wouldnt u do it?

I would like to complain about the work environment at my current place of employment. I've already submitted a hostile work environment claim. For two days in a row I have been verbally harrassed by one of my co-workers ( Said individual was not performing any required tasks in regards of his position) when he was asked to help, his words were "you're not my [censored]ing mom") The situation was directly reported to my supervisor. Her answer was to change MY schedule and also go through a transfer process for me. He has yet to receive any type correctional action. This is one of many issues at this location. We also have a manager that is constantly shutting himself in the office in order to video chat/swap inappropriate pictures with his said underage significant other. Again, this was reported directly to my manager. Her response was "He's okay; he is just laid back" How many situations is it going to take to make your company realize all of the illegal activity that goes on at this location? She also threatens several employees when it comes to earned vacation time. She has fired some employees, and others have quit and she has refused to pay out earned vacation time. You have a lawsuit on your hands. Now, I've studied the criminal justice system for 2 years, have the Degree to prove it and from my educational experience, 75% of her choices and actions are illegal. Now, again until you fix the underlying issue, I will continue to fight this. No one. Absolutley none deserves to work in such a hostile environment. It's sad that you've become a company that only cares about the next buck that's being made.

The food is horrible there. The chicken was very dry and I believe it had been laying there all day. It was hard and cold. We went through the drive through. We were there another time before today and went inside to eat. The place was very dirty, tables were not cleaned. I'm so disappointed with this KFC. I hope you can solve these problems at this restaurant.

Hello,
There are 3 stores that I frequent when purchasing KFC. One is on Burnside in Gresham, OR, one is on 122nd and Glisan in Portland, OR and one is on 82nd and Powell in Portland. I purchase original recipe chicken when I buy meals at these locations.
The location in Gresham and the location on 122nd and Glisan in Portland both cook the chicken correctly most of the time. The one on 82nd and Powell rarely cooks it correctly. It is almost always overdone.
I purchased 2 breast pieces today that were overdone again. Breast meat is already a bit dry and then when it is overdone, well, it is majorly overdone.
Please note: I am not trying to get someone in trouble. I just think that maybe an area manager could check things out and help them to improve.
Thank you!

Was greeted by not understanding service clerk and when asked what he said he was short with me. Person cleaning tables did not clean very good and pants were sagging like his pants were going to fall off. Went to get a Dr. pepper and it was flat when mentioned it to the clerk was greeted with no smile and rolled his eyes. Very bad service. The food was good but the service needs to be better. Everyone looked like they were mad for working.

went to kfc on fri july 12th at 3;30 pm after an all day of treatments and appts for boyfriend who has cancer. decided to grab food to go home. ordered the 20.00 fill up with an extra mac n cheese. preceeded to wait 15 min along with 3 otheer customers that were ahead of me, when we aske what waqs the hold up, they said fryer wasnt working, one customer asked why he wasnt told that when he ordered, they replied they didnt know til they went to cook more, i preceeded to wait another 15 m9n til i recieved my order.be in a hurry to get my boyfriend home i did not check my bag.once i got home and got him settled i went to fix him some food to find that i had 2 potatoes, 1 gravy 1 cole slaw in bag, NO nucket of chicken, No biscuits and no extra mac n cheese. so i called number on my reciept and talked to heather and told her what i received and did not receive, she replied do you want to come back and pick it up, i replied i lived a half hour away and you dont want be coming back out there now, i was not in the best of moods, so she said i could pick up when i was in town again so will see on monday what happens when i go back in town again ths is the worst experience i have ever had . have never had this kind of service here before. ty ronda martin

Cleaner watches his mobile
Occupied 25%
All tables are dirty
Discussing
We change table three times to find
Chairs. Edges
Deeply
Bathrooms
Even staff does not care about any thing
Philippines all cover and assist each other
My profession is human resources director
It was bad choice to visit
Half of the staff was eating beside the customers

7/9/2019
Store # 1914
Cashier: Jemeisha
Ordered my meal at the drive-thru, cripsy chicken sandwich, coleslaw. Jemeisha had an attitude when I presented her my coupon, as if she didn't know what to do on the register with the coupon. The manager came to assist her. She then roughly handed me my bag. I looked in my bag and asked for napkins. She gave me one napkin. I pulled off. After making it to my destination to eat, the coleslaw was watery and runny and the chicken on the sandwich was SPOILED. I took the order back and began to speak with the cashier at the register. She went and got management, as I was explaining to the manager, the big sponge-bob ugly chick (Jemeisha) at the drive-thru window said, "she wanted the coleslaw on the side". My response was, "what are you talking about, I have a complaint regarding my food preperation little girl, stop talking to me and let me discuss this with your manager. The manager began to prepare me a new order. The drive-thru cashier "sponge bob" Jemeisha continued to talk. I told her a few things to get her quiet. The manager made me a new order and apologized for my inconvenience. She advised me to do the survey and address what happened with the cashier at the window Jemeisha. Leaving the store the manager advised her that she shouldn't have said anything to the customer because it didn't concern her.

The KFC in Pacific, MO is horrible from the service to the food. The chicken leave a film of grease in your mouth. It taste terrible. It's not the golden brown that you see in your commercials at all. It is dark and dry looking. This place can be a hit or miss. One time you can try them and it taste good. However, that is like finding a needle in a hay stack. The workers seem clueless. Maybe you should send out secret customers.