KFC review: service and rip off

ordered extra mash and mac & cheese, I asked the attendant if the extras were put in the bag. she replied yes, i get home and no extras. call store back ask to speak to general manager but was put on hold for about 15 minutes. phone got hung up tried calling back but it would ring busy tried many times but same thing. called another store to try to get the name and number of area manager, but they hesitated to give it to me. they finally did but same thing Rick Chavez did not answer left message for him to call me back. I doubt that he will. This store is located in 201 South 77 Sunshine Strip in Harlingen, TX 78550. They need a lot of work on customer service.