KFC review: KFC poor customer service/ staff ignorance

Recently, I had a very disappointing encounter with Bank Alfalah and KFC, prompting me to share my experience. As a dedicated Alfa credit card holder, I amassed approximately 4000 orbit points. Eager to redeem these points, I visited KFC to enjoy a meal using my hard-earned rewards.

Regrettably, my excitement quickly evolved into embarrassment when KFC refused to accept my orbit points as payment. They asserted that they were not authorized to do so. Making matters worse, this transpired in front of my guests, leading to immense disappointment.

I contend that both Bank Alfalah and KFC should be held accountable for this unfortunate occurrence. Bank Alfalah ought to inform its customers about authorized partners for orbit points redemption. Likewise, KFC should be knowledgeable about the program and ensure their staff is adequately trained to avoid such situations.

I genuinely hope that Bank Alfalah and KFC address this matter and promote better awareness among their clientele. Moreover, I request compensation for the loss of my orbit points and the embarrassment endured.

This incident highlights the importance of prioritizing customer satisfaction and ensuring that staff members are well-versed in loyalty programs or partnerships. Let us all strive for a culture of transparency and exceptional customer service.

#CustomerExperience #LoyaltyProgram #BankAlfalah #KFC #Disappointment