KFC review: customer service

My husband drove thru and ordered the "fill up" and 2 (additional) chicken breasts that he paid for. He does not eat dark meat. When he got home, and we sat down to eat, no chicken breasts. Not world peace, but very inconvenient. I called and said, we didn't receive the additional breasts, and I guess i'm going to have to drive back and get them. The girl who answered responded, "oh they weren't in there? Well, then come back and get them." my husband is disabled and had a long day (reason why he went thru the drive thru for dinner), so I drove back. Got to the drive thru and said, I was coming back for the breasts, and (i'm assuming) the manager says... Well, i've just got one extra crispy and one original now. We had ordered 2 and paid for 2 original. I responded, well if that's all you have, then I guess i'll have to take it. She hands me a bag. Says nothing. Waits for me to drive off. I looked at her and paused a moment. Then said, I want to express my disappointment that at no point was the mistake or my inconvenience acknowledged. That, while I understand mistakes happen, it would be common courtesy to acknowledge that i've made 2 trips to the store and was now leaving without the product I ordered and paid for. At no time, on the phone or in person were the words, sorry for your inconvenience uttered. The opposite. Almost like I was being done a favor. I said, this has been a disappointing customer service experience. She chuckled and said, "you have a great night ma'm!" so extremely rude and condescending. Honestly, I couldn't believe it. Reading thru these complaints, many are directed at the unprofessionalism of your management teams. Perhaps additional training is needed.