KFC’s earns a 1.3-star rating from 3494 reviews, showing that the majority of fried chicken enthusiasts are dissatisfied with their meals.
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KFC Family treat
We bought a family treat 8 piece on 25 February 2023 at 20:00 from Silverlakes KFC, when we got home we didn’t receive our mash and gravy like we should, the chicken was plain with no spices on at all, the zinger wings didn’t have any spices on and didn’t even give us a zing and even the french fries didn’t have salt on them. This was really poor service by KFC and I hope that this matter gets attention. Regards
Desired outcome: I would like to get a refund as we didn’t get what we asked for at all. Nothing was like it should be.
Poor service
I went to KFC on the 25th of February 2023 at Maluti crescent qwaqwa .i placed my order though drive through. I sat in the car for almost 3hours waiting for my order.when I asked a cashier why did they took long to give me my order, she said she was waiting for the chicken... Just imagine, how can u wait for a chicken for 3hours? I'm not happy at all
Online service
When you order online and send someone for collection they always have a problem, either they will say they can't see the order or they will say the person has to wait up until 8pm. I don't know why but I'm sick and tired of it. Another problem they don't pick up the phone, it will ring for ages and drops, when you try again it will be engaged! They are...
Read full review of KFCUndelivered order
I ordered food on the Kfc app for delivery and paid for it, I was tracking the driver on the app , our gate security phoned us to open the gate for the delivery guy
We waited for him , after 15 minutes the app says order delivered .
Now we started to get worried because we paid already, we phoned head office and we explained the situation they gave us 2 vouchers that amounts to our bill
We were able to use 1 voucher the other voucher I’m unable to use it as it is not activated
Desired outcome: I need the second voucher to be activated so I can close this case
Service clerk
I went and got a take out order and the clerk asked me if I wanted to give a tip. I said of course not, this is a take out order. I was there, maybe 10 minutes, come on... dude. When I got home I realized the clerk did charge me a tip... WHAAAT...
My son works in a restaurant and he gets that kind of tip for 1-1 1/2 hours of work at the same table. I'm anxious to see how this will end.
My email address: gary.[protected]@gmail.com
Desired outcome: For the tip reimbursement..of course.
Chicken and drink
I just left one of your restaurants and this is the first time I’ve ever gotten chicken cooked in old grease and and hot drink when I was asking about the hot drink the employee at the window just walked away so a just left only to find out the dinner that I just paid 12.87 was no good love your food but this put a bad taste in my mouth restaurant #L518016 time was 8:17 ticket 2488
Read full review of KFCHigh cost for poor quality of food
I purchased a 16-piece bucket of chicken at your Branson Missouri KFC Store. The food was awful. Greasy, dry and tasteless. The pieces were very small. More breading than chicken. The cost of this one small bucket of chicken was $35.00. Poor quality of food and cost much too high for chicken. I will not purchase KFC again because of this very poor experience.
Read full review of KFCIncorrect order & foul mouthed clerk
I came in Tuesday02/14/2023 at approximately 6:30 pm. I ordered the 16 piece meal with an extra order of green beans, a 5 piece tender combo meal, & the 2 wraps special. My total was $ 68.48. I also told them that the last time I was in there that I was shorted an order of Mac & Cheese that I had paid extra for. I also informed them that I called (this wa...
Read full review of KFCOvercharge by employee in training-20 calls to store no answer-
On 2/14/23 at 11:15 am not being able to clearly see the board, I ordered a K7 without a drink. The full price on the menu I believe is $14.10. I was told the price was $13.17. When I went to pay the young lady in training told us $15.17. She was being instructed by a young man. As we pulled up to the window he was telling her "no receipt" I inquired about...
Read full review of KFCService & wrong order
Time:4:03pm, Date: 2/11/2023. — The KFC at 2800 Airline Blvd in Portsmouth, VA is horrible. This is the 2nd time I have ordered and eaten here and each time I go through the drive through, there is a delay. Customer service is just awful & my order was wrong. There is a lot of hesitance as if something is going on within the store. Very strange. The same thing happened the 1st time and this time as well.
Read full review of KFCDouble payment
Good day.. On the 19 Jan 2023 I purchase at the Cradock KFC branch I was then told at the drive through that my payment did not went through but on my app it showed that it went through I was then advise to pay cash I did then and then was told that my money Wil be refunded in a few min. I've check the whole night nothing next day nothing I went in to asked and they said (the staff because manager was not there) that I should bring my bank statements and they Wil check it has been weeks now and stil I. Haven't received any feedback yet. And was told that I can't phone. They must handle it. Hope u can assist thanks.
Desired outcome: Want my money back ASAP!
Coleslaw
I ordered through the drive thru in Pottsville Pa on 2/10/23 at 6:50 pm. Receipt# J13800122921797 Ticket 1797. Restaurant# J138001 I received a small coleslaw with a foreign object in it. About a half inch big. Maybe chicken or breading but I’m not looking. I already ate some of the other food and am now sick to my stomach. I called the store and the...
Read full review of KFC and 4 commentsincorrect order/ poor food quality
On 2/10/2023 I placed a drive thru order at restaurant J625193 in Bethel Park, Pa. I was told that a biscuit was included with the meal and i did not receive it, asked for sauces I never received, my side of mac and cheese was burnt and crusty as if it was scraped for the bottom of the warmer and the chicken sandwich was tough and not the usual quality we...
Read full review of KFCOrder canceled by restaurant
I ordered 2 bowls and a pot pie at approx. 6:35 pm on 2/9/2023. When I arrived for quick pickup I was told my order was canceled because they were out of pot pies. I asked about my 2 bowls and was told they only had 1 bowl. Here is one of the messages I received from the virtual assistant. It still says it's completed but I was told it was canceled. Thi...
Read full review of KFCCustomer service
I placed an online order for pick up on 2/7/2023 @ 12:16pm for (2) KFC Wrap Combos. I sat in the store waiting for 30 minutes before I got my order only to find that it was incorrect and they had only given me (1) meal. I informed the manager on duty that I ordered (2) meals and her response was that only (1) came through on their system. I then told her...
Food
I went to kfc in Troy Mo. 198 East Hwy 47.The restaurant #g135783.I got a tenders 8 piece meal $29.55 to go.When I got home to eat dinner with my family we could not eat the chicken tenders.The tenders were rubbery,limp,and not crispy.They had very little coating it looked like it fell off.I tried to contact by phone never got a answer just placed on hold.I sent a message by Facebook. I did a live chat where nobody answered.I sent a email and got a response saying I would be contacted. Nobody has called.I have a reference number #[protected] From web support.
Desired outcome: Refund or coupons totaling $29.55.
Chicken Sandwich Big Box
We ordered at the drive thru at lunch for a Chicken Sandwich big box with a coupon for $7.99. Also ordered a $5 chicken potpie. What we got was a Chicken sandwich combo for $7.99, the value of the coupon, but only got a Chicken sandwich, Mac and cheese and a drink. We didn't order mac and cheese. We shld have gotten the sandwich, fries, coleslaw and Mac...
Read full review of KFCCustomer service
I went to kfc drive thru on January 31, 2023 at about 11:15 am and sat at the ordering screen for a few minutes before I pulled up to the window when I got to the window I saw multiple employees look over at me and then walk away. Finally, a woman came over and told me the drive thru isnt working, that I would need to come inside. I asked if I could just...
Read full review of KFCFlavor and quality
Sedley I find the quality has become sub standard especially from your Kent and Essex branches'.
The flavor appears to be of a corner cheap chicken shop flavor and NOT the famous flavor I have experienced from living in the US and the flavor of KFC that Britain once knew.
It appears the size of chicken leaves a lot to be desired and flavorless.
Fries... Seven fries are classed as a portion.
Equally your stores are now refusing Blue light cardholder and Veteran cards.
I will be taking this matter up with the owner of KFC on my next visit to Chicago Via Email and letter, as I feel what once was a desired meal is now not so much desired.
I eagerly await your response.
S. Sadler.
Cobra Child Protection.
Desired outcome: I wait your reply and suggestion
Order not delivered, hampered communication, refusal of management numbers
[protected]@hotmail.com
Saturday, January 28 on or about 7:43 PM
Order #8913157 for $82.60
Got 4 minute alert for Delivery from Doodash [protected] Alex
Order #8913157
Will be delivered @ 8:19 PM
Went to the downstairs lobby to wait for order
Minutes later
Message: Alex is approaching with you order from KFC
Minutes later
Message: Your order was Delivered
Went back up stairs to call KFC
Called 8:21 PM no answer
8:25 PM no answer
Called 8:26 PM
Talked to KFC female representative, discussed not receiving my order
Give her info about the order
Was told the order is ready
Asked what am I to do
Put on hold
Hung up after 5 mins
Called from 8:29 PM to 8:50 PM
RING NO ANSWER
Took UBER to location
8940 South Harlem Avenue
Arrived 8:55 PM, door locked
Called from 9:01 PM to 9:05 PM
RING NO ANSWER
Searched for order info on phone, after minutes got contact
from a restaurant worker
explaining to him my problem, gave order number and info
Was told order will be ready in 5 minutes
After several minutes
Female Supervisor on site told me your order is ready
Told her that is why I took Uber to pick up the order
Is seems that she meant is the order was competed and not her problem
Told her I would like the Corporate number
She refused my repeated attempts to gain phone number
told me that I would have to get it Tomorrow
Took UBER to WoodSpring Suites
5001 West 79th Street
Desired outcome: Refund $82.60 or order completion
KFC Reviews 0
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About KFC
KFC has grown to become one of the largest fast-food chains in the world, with over 23,000 locations in more than 140 countries. The company is known for its signature fried chicken, which is available in a variety of flavors and styles, including original recipe, extra crispy, and spicy.
In addition to its famous fried chicken, KFC also offers a range of sides, including mashed potatoes, coleslaw, and biscuits, as well as sandwiches, wraps, and salads. The company has also introduced a number of new menu items in recent years, including chicken tenders, popcorn chicken, and chicken wings.
KFC is committed to providing high-quality food and service to its customers, and the company has implemented a number of initiatives to improve the customer experience. These include a focus on cleanliness and hygiene, as well as the use of sustainable and environmentally friendly practices.
Overall, KFC is a beloved fast-food chain that has become a staple in many communities around the world. With its delicious fried chicken and commitment to quality and service, it is no wonder that KFC continues to be a popular choice for fast food lovers everywhere.
Overview of KFC complaint handling
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KFC Contacts
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KFC phone numbers+1 (800) 225-5532+1 (800) 225-5532Click up if you have successfully reached KFC by calling +1 (800) 225-5532 phone number 7 7 users reported that they have successfully reached KFC by calling +1 (800) 225-5532 phone number Click down if you have unsuccessfully reached KFC by calling +1 (800) 225-5532 phone number 21 21 users reported that they have UNsuccessfully reached KFC by calling +1 (800) 225-5532 phone number+1 (949) 218-4453+1 (949) 218-4453Click up if you have successfully reached KFC by calling +1 (949) 218-4453 phone number 1 1 users reported that they have successfully reached KFC by calling +1 (949) 218-4453 phone number Click down if you have unsuccessfully reached KFC by calling +1 (949) 218-4453 phone number 1 1 users reported that they have UNsuccessfully reached KFC by calling +1 (949) 218-4453 phone number+1 (502) 874-8100+1 (502) 874-8100Click up if you have successfully reached KFC by calling +1 (502) 874-8100 phone number 1 1 users reported that they have successfully reached KFC by calling +1 (502) 874-8100 phone number Click down if you have unsuccessfully reached KFC by calling +1 (502) 874-8100 phone number 0 0 users reported that they have UNsuccessfully reached KFC by calling +1 (502) 874-8100 phone number100%Confidence scoreExecutive Director(765) 674-1574(765) 674-1574Click up if you have successfully reached KFC by calling (765) 674-1574 phone number 0 0 users reported that they have successfully reached KFC by calling (765) 674-1574 phone number Click down if you have unsuccessfully reached KFC by calling (765) 674-1574 phone number 0 0 users reported that they have UNsuccessfully reached KFC by calling (765) 674-1574 phone number
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KFC emailsletstalk@yum.com100%Confidence score: 100%Support
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KFC address1900 Colonel Lane, Louisville, Iowa, 40213, United States
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KFC social media
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Checked and verified by Michael This contact information is personally checked and verified by the ComplaintsBoard representative. Learn moreJun 08, 2025 - View all KFC contacts
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