United States - 40213
Ordered chicken, ttendent tol me the original will be 14 min. Wait. Fine I waited 20 min. Till she called my...
My husband and I wanted to buy take aways from Kentucky Fried Chicken in Centurion (South Africa) yesterday, 2 February 2008. The employee touched our food with her hands, after cleaning some of the tables and touching customers money with her hands. Needless to say, we decided to leave. She was offended and very upset when we indicated this to her. The management of Kentucky Fried Chicken in South Africa need to apply effective selection and recruitment procedures and train their staff properly. This is not the first time I have made a complaint and am surprised that South Africans still support KFC. We are satisfied with substandard service and tolerate employees that get cross with customers when they perform poorly. In order to make South Africa a better place and in order to teach my fellow South Africans high standards, I will continue to make complaints, until we get it right.
On Sunday 27th January 2008, I was visiting the Pavilion Shopping Centre in Durban. At 11h30 I bought myself a Jalapeno Twister from KFC. I did not eat anything else that day as I did not feel hungry. By 10pm that evening I was vomiting severely with watery diarrhea and acute stomach pains followed by temperatures and chills. My husband rushed me through to the doctor the following morning. It was established that seen as though the Twister was the only food I had eaten that day that was different to what the rest of the family had eaten, that I had developed Salmonella Poisoning. It is now 3 days later and still I am suffering bouts of nausea and have no appetite whatsoever. I know I will never be able to prove beyond a show of doubt that it was defiantly the KFC however I vow never to eat KFC again so long as I breathe fresh air.
Can someone please give me advice?? My complaint dates back to 31 March 2007. The chips I ordered at KFC Okovango branch in Brackenfell had an insect in it and when I took it back to the store, the assured me that Customer Services would collect it the next day for tests. I took photos of the chips as I wasn't convinced that the same chips would be sent for chips. They sent me a R60 voucher (that I have never and will never use). However, I heard nothing from them again with regards to the tests.
I phones the Call Center they use for their complaints and they said that they were still busy with the tests and the lady who answered said that coincidentally she is the person who handles the insect complaints and that she will sort it out. After hearing nothing from them for months, I posted complaints on Hellopeter website. They kept saying they would phone me, but never did. After having to make 3 complaints on there in a period of more than 3 months, I received a call from a guy by the name of Gary at the Call Center. He said according to him, the complaint was finalized as they sent me the pathetic R60 voucher and asked if I am the person who is continually making complaints on the website. I said yes!! - If they had phoned me as promised, I wouldn't have done that and that the voucher didn't mean it was finalized (What about the test they promised!!). He said that I should forget about it and that I will never receive the tests! He was even making light of the situations and when I asked to speak to his manager- he said that he is the manager. I then phoned the area manager (Morne) who was very polite and understanding. He asked me to send him the photos and that he would get back to me. HE phoned me a couple of months ago and told me again that the chips were lost but that they would do tests on the photos. He came back to me saying the photos weren't clear enough to be tested at the lab. He then gave me the nr of Nicci Rule saying that he discussed the matter with them at Yum Foods International. I sent her an email and she sent a very nice email apologizing and said that she passed the matter on to her staff as she is on holiday in Australia but that she would contact me as soon as she gets back. Her colleagues phoned me saying that they were going to do tests at the lab with a microscope and phoned me a couple of days later to say that the insect was unidentifiable and that the would send me the lab report. Two days later, the lab phoned to ask if they had sent the report. I said no and the lady said that she would send it. That was about a week ago. In the meantime I went to the actual store to ask to see the complaint logbook I had signed that evening as I wanted to see if Customer Services ever signed for collection of the chips ( you see- the two stories are contradicting- one says the chips were never collected and the other says they were collected but got lost) Anyways, I asked the new store manager, he went to the back of the store and after five minutes he came back saying the don't have such a thing as a log book!! (BUT I SIGNED ONE). He said that he spoke to the previous manager and she said they never had one. (I hope you see why I am even more worried at this point). Well, needless to say, I have never received the lab report and after 9 months of begging and pleading for answers, still nothing but contradicting meaningless stories. CAN SOMEBODY GIVE ME SOME ADVICE? I AM NOT LEAVING THIS UNTIL I GET SOME ANSWERS FOR THIS WHOLE MESS!!!
In Botswana KFC condiment packets claim to be a proud sponsor of SOS Children's Villages. Each time a customer buys food at KFC they are under the impression that their payment in some way helps SOS Children's Villages in Botswana - yet we receive NOTHING. We ask one of the managers - and she said she would "get back to us".
The cole slaw from KFC Eshowe KwaZulu Natal South Africa is not as tasty as it used to be. It is fresh, but the mixture seems not to contain enough salad dressing. The manager should give attention to following the proper recipe.
My wife has worked there for 3 yrs... she finally mad shift manager and put in for her vacation and vacation...
Paid for our dinner, asked employee for the fried wings on the buffet because there were none there and specified that is all I will eat (have my reasons). She said ready in two minutes. 30 minutes later and 2 other requests they still were not there. The employees found that very funny and laughed. When I asked for the manager I had to wait 5 minutes and then all she said was "Oh well." So I asked her for a number where I can make a complaint. She handed me a piece of paper and said call this number. All the number is for is a brief survey and no where to make a complaint. As I was walking out of the store, still hungry, my husband who was waiting just outside saw the young man behind the counter make gestures toward me. We were treated less than a paying customer should be treated. Not only did I not have a meal, they did not even make any gesture toward satisfying a customer who paid and did not eat. If you are interested in why I do not eat anything but the wings please contact me. I will be more than happy to let you know.
On Sunday the 25th of November I ordered small pops and chips at KFC in Kuilsriver - they suggested that we take the kiddies meal and in the place of a piece of chicken we get the pops. We were glad to take it. However when we order the same Tuesday at Brackenfell they just said that they do not do it that way. No I want to know why one branch can give good service and provide according to customers needs and the next have there own policy and do not want to give according to customers needs??? I thought that the idea off a franchise is to give same service and meals at all branches.
And then I also have to say that the Brackenfell branch was closed on Sunday the 25th without any notice board saying why they are closed. And you could see people inside but no service was provided. If they were stocktaking - they should put up notice boards and saying so!
I hardly eat kfc because of the terrible service and they are constantly forgetting things (Benoni branch). But on Saturday was the worst this time they didn't forget the chips they forgot to put the chicken on the burger, how stupid can you be? And if i happened to take the burger back i would have had to stand in a que for a further 30minutes only to have my burger spat on just because i complained. It's not worth it and i will NEVER eat kfc again.
I have just had the new smokey cheese twister and it was the most terrible thing i could have decided on for lunch. The twister it self is quite delicious but gosh the wrap is so dry and the filling barely had any sauce on it. I had to choke the twister down and then only ate half of it because i couldn't chew anymore it was just TOO dry. Could more sauce be added and could you maybe "butter" the wrap with some of the sauce, like a pizza base that gets some tomato sauce spread on it! Very, very dry, was not good at all the chicken was tasty though but a bit too crispy as well, maybe you could do the twister over and get it just right so that it appeals to people.
The KFC at 3430 University BLVD. Jacksonville Fla.makes a habit of shorting the orders it serves to people in the drive through line. Either they are just plain stupid and cannot count,or they are cheating the customers for their own gain.This problem has been reported to their supervisors and owner.But the problem still exists.
The KFC in Wentzville, MO is disgusting. It smells like a toilet when you walk in the door, tables and floor filthy, counter unwashed, dirty used trays piled high, Team Members with faded, dirty, dishevelled uniforms, and attendants who can barely string a coherent sentence together. I can't eat there anymore after a year of watching the place go downhill.
I noticed a normal American family siting down for dinner. It was very troubling to me that a mom and her...
I've just bought 2 "streetwise 2" meals and the service that i received was disgusting to say...
My family and I ate lunch at this restaurant today and I had to swipe a LIVE roach off the dirty table so we could sit down. I was already disgusted but my family insisted we go ahead and try to eat. As we were eating, I looked behind my daughter who was sitting across from me and noticed in the corner behind the booth seat, was a large spider with several eggs ready to hatch! There was food on the walls, some of the tables were broken and falling over, the floor was filthy and most of the tables hadn't been wiped down. The food was awful too. The chicken tasted as if it had been sitting under a heat lamp for a week and the biscuits were like rocks! The customer service was terrible as well! The person at the register was extremely rude and when my husband went to the counter to ask for more honey mustard sauce, the employees just looked at him and walked away. They never even asked if he needed anything. I will never go to this restaurant again and I am telling everyone I know to stay away from there!
I wish I could say, the other day, but the problem is the KFC in Harrismith is pathetic, not just once, but always. I love KFC and for to many times have I visited the KFC brach here in Harrismith with the hope that maybe this time it will be better, but it just never is, that is the reason that I have finaly decided to complain and hope that something gets done about it.
I have been there a few times when it happens that the customer before me gets what he or she is ordering, no problems, but when I step up to the counter and order the exact same thing as the customer before me, they are out of stock or the machine is broken or what ever excuse they can come up with. At first I thought it might be me, maybe they have something against me, but then I heard similar complaints from other people.
Then I went in the other night to get the colonel special, sorry they told me, but they do not have the colonel burger bunns and are using the regular small bunns, the best part was I had to pay the colonel burger price. Their excuse, it was month end. Well I'm sorry, if it was a case where they are a new business and have not experienced a month end yet, I would understand, but they have been here for longer than what I have been here.
Now I have worked at a different franchise, but one thing I now about a franchise is that the standard of all the branches have to be kept at the same level, for one bad branch will give a bad name to the rest of the branches. Therefore they usually send out inspectors to make sure that standards are kept up to expectations. i don't know if the inspector just does not come out to Harrismith or if the KFC standard has dropped so low that they just don't care.
I truly hope someone will come out here and come and fix this problem, as I say, it is not just me, there is alot of unsatisfied customers here, they simply have decided to take their business elsewhere, I hope someone can come and keep my business, even if it is just an ice cream, at the end of the day, it is still a sale.
My husband and I have worked hard at our jobs.He went to pick up two chicken strip dinners.You could not eat them.The chicken was hard- cold - dry.We refuse to go back there.He said there was a bunch of kids working in there- playing and loud. This is the Kentucky Fried Chicken on Entrance Rd. in Leesville Louisiana. They could take a few lessons from Popeyes.
my husband & i went to KFC which is located on park blvd & 66th st n-the shift manager (jessica) was very rude and downing the store, which she stated more than once she was visiting. she was telling the customers how bad the store was and how the manager of the store had walked out because the employees, who are young would not follow instructions and how the store employees would use the cook food that was made the day before and serve to the customers the next day. i love KFC because it is the only BUFFET in the area, however because of this experience my husband & i will not go again because of this. i suggest that someone look in to this because alot of the customer who came that night (8/24/07) waited more than 15 minutes to get the food and the drive thru was closed, customers had to come inside, and also for the buffet customers they had no ice because the soda machine in the lobby was broke and customer had to go to the counter to ask for drinks and the employees were either on there cell phones or talking to one another about friends and what they were going to wear. THIS WAS THE WORSE EXPERIENCE i had from KFC.
About 3 months ago, I bought a Hawaian Twister meal at the KFC in Okavango, Brackenfell. When I got home and opened the chips, I found a bug in there. I went back to the branch and complained. The manager sais that he will send the chips for testing- after I explained to him that my aunt died of a liver disease due to a bug in her food- that is why I didnt take this very lightly at all. I took photos of the chips and I was told that Customer Services will phone me soon. After a week, I phoned Customer Services. The lady that answered said the complaint was never sent to them. She said that she is coincidentally the person that deals with the bug complaints and that she will get the chips tested (after a week- what is the chance that the branch still has the chips???!!). I also asked her how many bug complaints they get seeing that they have people assigned to that specifically!! They send me a voucher in the post for R60. Do they seriously think I will ever eat their insect infected food again??!!! If I get ill because of the chips, is that the price they think my life is worth??!! I see that as bribery, I am sorry but i wont accept that. It has been 3 months now, I am still waiting for the chip tests!!! I have a good mind to take those photos and my story to the newspaper!! Wake up KFC SA, you are not only ruining your own reputation, but those of all the KFCs across the world!!!