United States - 40213
I am 52 years old and I have in the past and up till yesterday always enjoyed my K F C food however all that...
The KFC on AZ Ave in Chandler just north of Galveston Rd. has a big problem with their mashed potato bowls. It's the only thing I've ordered there so far. Twice now I've been ripped. The first time it was half full and the second time the chicken was missing, there were only pieces of fried breading. YUK!
I placed an order through the drive thru for a small order of livers and gravy. Now, the livers are listed at 3.99, so when i am told 5.82, i am wondering why?? I asked the guy running the drive thru.
He said that gravy is 1.50. a dollar and a half for a little thing of gravy. I let him know that his menu does not tell customers that gravy is an extra charge. he didn't seem to care. So, when i pulled out, i called KFC to talk to the manager. She got on the phone and explained very rudely that it has always been this way. i explained to her that Lee's Famous Recipe gives people gravy with their livers. She said, sorry that is the way it is. I asked her if she thought it should be on the menu, she said she didn't know and that was it. She did not offer anything.
Well, i got on KFC's website and apparently they either don't care or just don't check their guest complaints. I was a restaurant manager with Applebee's for 10 years and when a guest complained about something, we bent over backwards!! KFC was nothing but rude and disconcerned.
I went to eat with my wife who is 7 months pregnant. The air conditioner was set at a very uncomfortable 55...