KFC
reviews and complaints

After visiting the KFC in Roanoke Rapids, NC twice in the last month and receiving a excellent meal. It was cooked perfectly and was very eye appealing, I decided to get a meal at the KFC at 199 WestOceanview Ave. in Norfolk, Va I got the order to go and when I got it home and opened the box I saw three pieces of dried up chicken that appeared to be under the warming lamp all afternoon the breading was very dark and after one bite it went into the trash. I talked the store and talked to the manager who put the order together which I witnessed since I was sitting in my car at the drive-thru he said his name was Joe Wilson, he was no help. I bought this order september 4th 2017 at 6 pm

Saturday, Sept. 3, 2017 my family and I were having a great Labor Day weekend outing, when we decised to get some KFC chicken. I pulled into the KFC located at 11920 Blue Ridge ext, in Grandview, Mo 64030. I was not sure when they closed, but I read a sign that said 10:00 pm. It was 9:45 when we arrived. There was one vehicle a head of me. Several minutes had gone by and no one asked if they could help us. I leaned over in the speaker and said hello. A gentleman shouted back that he was there alone and was still waiting on a customer in front of me. He was very agitated and rude. We continued to wait the time is now after 10:00pm. He finely returned to take our order. I stated that I wanted the 9 pcs chicken only. He rudely stated that he would have to check if he had enough chicken to fill my order. He came back and said I only have 8 light meat and 1 crispy "do you want it or not". I then asked him why was he being so rude. He never answered just asked again if I wanted they chicken. I said yes. I pulled around to get the order and he was no where in sight. After waiting a few minutes, I fulled off with my order. Not sure where the worker went. This is unacceptable. No one with an attitude like his should be representing KFC . His rudeness was shocking and appalling.

The last few times we have gone to this location, we have noticed a number of things that we deemed concerning. One of the things is that the people working the cash are also working the food. This is bad because the money they are handling could have a number of bacterial on them, it is just unhygienic. The service has also been very slow. It sometimes takes up to fifteen minutes to get the food we ordered, and sometimes it can take even longer. Many people leave without getting their food. Many get cash refunds, but some just leave due to the wait. Some people have to wait for so long to get their order, and sometime others get the order before people that were waiting for a long time. On one of our visits, they mixed up our order. The total of the order was $19.40. We had already waited quite some time, and when we got our order, it was the wrong one. It took more time to get us the right stuff, and everyone that was there was also annoyed. Please check into this.

I was in core shopping mall with my family and it was bad we decided to eat from KFC. It was very busy and we ordered 4 fill up meals including one meal of chicken strips.
We were surprised by the strip size we got and there was no cookies that was not mentioned by anyone. When I went back for them they said cookies were finished.
That is wrong for sure as they had to honestly mention and apologise about that.

Dear Sir, I had a $10 food coupon sent to me for a complaint that I called in about Months back, and got the coupon in the mail... Problem is, When I tried to use it it had already expired . I have been in the Hospital since early June and recently tried to redeem the coupon that you sent complimentary..
Can you resend another coupon that I can use? I would very much like to visit KFC and use it...thanks for any help. Brian Smith 1072 Sycamore Ridge drive Winston-Salem, NC 27105

KFC used to be my favorite restaurant. I have eaten it my whole life but wont ever eat it again. Not only is the food quality poor, every restaurant I go to I am greeted with rude sales associates. The best part is not once, not twice, but three times I have pulled up to the KFC in Richland, MS and been told they have no chicken. Are you kidding?! The only thing they sell is chicken. Pitiful. My resolution is to avoid KFC like the plague. Honestly, the place is always empty and I am sure its because they are rude and don't have chicken half the time.

On Saturday, Sept. 2, 2017, my family and I was traveling and we made a stop a KFC in Buffalo, NY, at 1:28 pm the receipt info as follows: Store # G135414 of all the KFC'S I never had the treatment as bad as I did yesterday & this is why I am so disappointed. My order was wrong the cashier had a attitude soon as I make my purchase & top of that the manager when I ask for some plates and silverware she slams the plates on the counter while I had my hand out for her to put them in my hand, the store had trash on the floor and the rudeness I received sad they need to improve asap. I will never go back there again and will let people know how bad the service and the store is so nasty with it. The cashier name is Aniyah and I didn't get the manager that was there name. the address is 470 E. Delavan Ave., Buffalo, NY

This is the worst ever how do not have any bags for my 16 piece chicken to fit no sugar for the tea and I had to wait until the lady came back in the store from buying flour what kind of store is this? Then to top it off only three people working on a holiday weekend and football season what idiot decided to this then I asked the lady where was everybody else at she said they couldn't have but three people working because they don't be busy what kind of business is this please do us a favor and close this store

On September 2nd of 2017, me and my bf decided to stop for a quick meal at KFC on Belle Hill Rd. Elkton, MD. We happen to be staying at a hotel right down the street. When we got back to the room, our food was ice cold. The employees forgot afew items we ordered and gave us two regular Dr. Peppers instead of diet Pepsi to a diabetic. I called several times within 20 minutes to make a complaint. Of course not a single person answered the phones. Unacceptable!

Went to KFC in Trenton, mo. Tonight at approximately 5 pm and chicken and cinnabons horrible. Chicken tenders, $5 box, were dry as a bone, like jerky, and cinnabons stone cold and old. My friends chicken, also $5 box, was very dry. I think they cook the items, keep in warmer too long. Instead of throwing out items that should not be served they are taking money for disgusting food. I guess KFC do anything for profits.

The KFC that Im registering my complaint about is at 4961 Mowry Ave #215, Fremont, CA 94538.
In the past 3weeks I have had the following "service" at this establishment. I used to ear here more often, but more often than not...they run out of chicken and there's a 15min wait.

I decided to try again approx 3weeks ago...KFC was closed for some reason...cars parked in the drive thru etc...maybe some issue with the ovens? I understand that.

The following week I went thru the drive thru...sorry no original chicken...sorry no breasts...ended up with popcorn chicken

Tonight I ordered...got up to the window...sorry we're out of chicken, will you take grilled? How about popcorn chicken? We are out of that too...ok give me the grilled (which I really didnt want) but willing to compromise. Then she comes up with I'm sorry we only have 1 cob of corn and there will be a 10 min wait for the fries... I asked for the manager...she IS the manager!

I told her to give me my money back...she did and will never see me again! Went to Popeyes Chicken.

Have no idea how this KFC can stay in business with how it is run!

on 1 September 2017, my husband went to KFC in Raymore, MO and it's not the first time they mess up our order. He ordered a 12 piece chicken dinner with 3 sides and we only got a 10 piece and 2 sides and the biscuits were cold. I am very disappointed because it's happened too many times before and I was trying to give them another chance but we are not going back. I prefer CHURCH's anyway. We will not be returning to KFC.

Thank you

This is to raise the complaint against KFC for Fungus in Burger. This is regarding the purchase via INV. No. 36317G19353 purchase made at DLF Cyber Hub Gurgaon -122002 India . Sealed Sample with fungus has already handed over to Store Manager at DLF Cyber Hub in CCTV. We don’t know how the eaten the burger will adversely affect the health with short term and long term consequences may lead to death in final consequences. We want a third party audit and testing of sample in India Govt. Lab and sealed sample should accessed in presence of any govt. authority of FDA and FSSI with supporting evidence for the same.
Photos are available with us

Thanks and Regards,
Bhuwandeep Singla
+91 [protected]

I do not no if you can help me .but I moved to France from england, and l love my KFC so when I found a KFC in Rennes France Brittany of the ring road
I would always have a 3 pice meal as I love the coating .cut I have seen back two times and the taste if not the same some of the Ingredient are missing.
I have a lot of English friends how live hear and go to KFC and agree with me and will not be going back .we all have a KFC colonel's club card.my number is [protected].please can you look in to this .as we miss how KFC.

Service at this location is generally bad. Slow service, products not available, not very clean. I don't normally complain about things, but today was the worst (Thursday, 8/31/17 at 8 PM). I had only 2 customers in front of me. I still waited 20 minutes from the time I walked in the door until I had my food. Someone behind me in line joked, "This place takes the 'fast' out of fast food". I ordered the grilled chicken - they were out. They're often out of this product. They were also out of: Unsweetened Ice tea, Lemonade, and Sobe water.in other words, if you're looking for lower-caloric options, this place is bad. The next KFC is on River Road in Hackensack, NJ. It's much better, but the distance makes it hard to get to for me. I don't understand why one KFC can be so well run (Hackensack) and another be so consistently abysmal (Fort Lee). To top things off, I've just discovered that this site requires you to create an account, something I usually resist. I guess KFC doesn't have the where-with-all to host their own complaint board. I must be REALLY annoyed at this KFC to go to this length for a complaint.

I arrived on my lunch break at KFC on August 30, 2017 (located at 9910 Key Way Ave, Rockville, Md 20850). I ordered wings, which I was told would be ready in 10 minutes. However, 10 minutes came and gone and I still hadn't received my food. I didn't get my wings until about 30 minutes after I made my order.

After I received my order, I sat down and took a bite of one of the wings and realized that they were still raw. Meaning, there was blood on the inside.

At that time, I informed the manager and she acted very unprofessional. After much hassle, she gave me a partial refund, which I felt was incorrect, but I was on my break, so I didn't have a lot of time to spare. On my way out of the restaurant, I ran into another manager, who, after hearing what happened, offered to give me 5 pieces of chicken for free.

After hearing what the second manager (named Zobi) offered me, the first manager (named Angel) intervened and said, "Don't give her anything because she just received a refund!" At that time, I left the store and proceeded to go back to work. I informed Angel that I would informing corporate about her unprofessionalism.

My daughter who was visiting from out of town took me and my boyfriend out to eat at the KFC in Harrisonburg Va We waited for over a half an hour to receive raw biscuits and chicken which we paid about 25.00 for so we tried to return the food that night.but the store had closed so we had to wait til the next day at which time my daughter had went home but left the food and receipt With us so we returned all of it to the store at which time I was told no refunds because it wasn't returned the day it was purchased which was impossible because they had closed being just the two of us and not in the mood for 25.00 worth a chicken after the ordeal the night be forced I argued with them for about an hour and ended up taking home 25.00 worth of tea my choice because I figured that was a safe choice it spoiled in the fridge the very next still waiting to be compensated

got riped off TWICE in a row and this time was even worse on being shorted on food, TOLD the drive thru guy that they left out the slaw last time and to make sure we got everything after waiting TWENTY minutes for our food with NO ONE in front of us, we got our food and I asked is everything there, YUP. NO THANK YOU or nothing for a $42 order and guess what got shorted AGAIN the slaw and everyone of the chickens must have been handicap cause NOT ONE DRUM STICK. Tried calling the store and FINALLY got an answer after 40 minutes. GOT a I am sorry but that is it cause I said I did NOT want a coupon I wanted my money back for the items missing. DID not get anything except expect to hear from the district manager lol. NEXT TIME HARDEES, or CHURCHES CHICKEN or even BOJANGLES. but if you go to this one CHECK THE ORDER out YOURSELF cause they will LIE TO YOU bout it being all there and YOU PAY FOR THEIR LIES. This is the store in Wilmington NC on Carolina Beach Rd, . Been waiting for 11 days not for someone to call but so far NOTHING. THEY ARE THIEFS and should go to JAIL for riping off customers and keeping their money

Restaurant in Ocean Springs, MS on Bienville Blvd. Their is favoritism, racism, harrassment, and hostile work environment. Both managers are black and give the hours to the black employees, allow the black employees to taunt white employees and nothing is done to correct this despite complaints to management. Employees are allowed to bring their young children to work for their entire shift and one even cleaned her car during her shift. The white employees are made to go home early if it is slow but never the black employees. This happens daily and this restaurant, it's managers and employees need to be investigated as it is harshly tapping on an employment rights violation.

I ordered 20 piece hot wings on August 30, 2017, I got home and my daughter who is 8 years old bit into the chicken and discovered blood. She kept eating with out telling me, she counted 10 out of the box and there were 5 left when I looked in the bowl. Each piece was not cooked, it was almost raw with blood on the bones as well. Later that day my Fiance came home and discovered the rest were the same, we woke up today August 31, 2017 with stomach aches and my daughter threw up, and has a fever. I truly want this issue to be addressed, I would like a refund on my order and anything else you deem necessary to correct and compensate this.