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door cut my arm open
Today in 7/18/2019 I went to lunch at the Artesia, NM KFC/Tacobell. While opening the outside door it pulled back and the handle of the door slashed my arm causing a gash and bleeding. The staff offered to help and immediately started to try and fix the handle on the door. Not sure if it was broke but definitely needs to be fixed. I am worried this could happen to a Senior citizen which would have been worse.
service
Just made dinner purchase at groton, CT drive through. Women working window 1st cut me off in the middle of ordering and left me sitting there half way ordered for 3 mins. Then at window handed me 4 drinks in a collapsible tray. The drinks dumped all over me and my inside of car. Her response my oops my bad. I had to ask for napkins and tried to soak up the drinks. She then returned and handed me a bag of food. I asked her to please get rid of the garbage for me and she asked if I need new drinks. Umm obviously since they are soaked on me, my car seat and my entire driver side floor. She never apologized. Handed me the drinks and just shut the window. Did not offer dip for my chicken or anything further. I am appalled in this service.
unethical behaviour
On 7/12/19 at 8:04pm i went to KFC to dine in with my kids and was told there was no more chicken, so i was like that's fine we can wait, she then stated it will be 45min to an hour for more chicken, i asked what time do you guys close and and she stated 10 2 hours from when i was in there which made no sense so me and my kids left i was so disappointed. I dont remember the employees name but she has a peircing on her upper right lip. She was really rude and seemed to be on drugs since she couldn't make eye contact, she never said sorry nothing. Before that a family came in didn't see them pay was talking her like they knew her and walked with a few bags of food.
a shift manager, said his name was mike, but he was working around 2 pm july 15, 2019
I went into the KFC in Wentzville, Mo to get 2 4pks of the Cinnabon biscuits, which that KFC is the closest store to where I live in Jonesburg, Mo, which is about 30 miles away. I have went there to get these dessert biscuits several times before and never had a problem. This guy came up to the register to take my order and I told him I wanted the 2 4pks with the cinnamon stuff in a container and the icing in a container both on the side, which they did for me before bc there have been a few times that while I was driving home the cinnamon and icing that was all over the biscuits leaked down and thru the bottom and all over my car. Also, bc I drive so far to get them, I get some for the next day, too, and the biscuits get nasty if they're covered in the cinnamon and icing for a day or two. So, as I ask this worker to put the cinnamon and icing to the side, this other guy working there came up to the register and started saying that they couldnt do that, and he said he was the shift manager, he was so rude and ignorant to me, I argued with him, telling him I had gotten it that way before, but it was like it was HIS icing and cinnamon, he just stood there and I couldnt even order anything at all bc he just stood there giving me the most evil look. Now, I thought u all are in business to sell your food, but I guess not! So, I drove all that way and couldnt even get 1 biscuit! Thats messed up and I want this guy fired! If not Im going to start a campaign for people to stop buying your food. Its just so wrong bc the customer is supposed to be always right, but most of all, if a customer wants something a certain way and its reasonable, something that can be done to make the customer happy, why wouldnt u do it?
employment/work environment
I would like to complain about the work environment at my current place of employment. I've already submitted a hostile work environment claim. For two days in a row I have been verbally harrassed by one of my co-workers ( Said individual was not performing any required tasks in regards of his position) when he was asked to help, his words were "you're not my [censored]ing mom") The situation was directly reported to my supervisor. Her answer was to change MY schedule and also go through a transfer process for me. He has yet to receive any type correctional action. This is one of many issues at this location. We also have a manager that is constantly shutting himself in the office in order to video chat/swap inappropriate pictures with his said underage significant other. Again, this was reported directly to my manager. Her response was "He's okay; he is just laid back" How many situations is it going to take to make your company realize all of the illegal activity that goes on at this location? She also threatens several employees when it comes to earned vacation time. She has fired some employees, and others have quit and she has refused to pay out earned vacation time. You have a lawsuit on your hands. Now, I've studied the criminal justice system for 2 years, have the Degree to prove it and from my educational experience, 75% of her choices and actions are illegal. Now, again until you fix the underlying issue, I will continue to fight this. No one. Absolutley none deserves to work in such a hostile environment. It's sad that you've become a company that only cares about the next buck that's being made.
Care about your team.
food and cleanliness
The food is horrible there. The chicken was very dry and I believe it had been laying there all day. It was hard and cold. We went through the drive through. We were there another time before today and went inside to eat. The place was very dirty, tables were not cleaned. I'm so disappointed with this KFC. I hope you can solve these problems at this restaurant.
original recipe chicken
Hello,
There are 3 stores that I frequent when purchasing KFC. One is on Burnside in Gresham, OR, one is on 122nd and Glisan in Portland, OR and one is on 82nd and Powell in Portland. I purchase original recipe chicken when I buy meals at these locations.
The location in Gresham and the location on 122nd and Glisan in Portland both cook the chicken correctly most of the time. The one on 82nd and Powell rarely cooks it correctly. It is almost always overdone.
I purchased 2 breast pieces today that were overdone again. Breast meat is already a bit dry and then when it is overdone, well, it is majorly overdone.
Please note: I am not trying to get someone in trouble. I just think that maybe an area manager could check things out and help them to improve.
Thank you!
refused to make food at 9:30pm
Staff members refused to make tenders at 9:30pm. Dante was the cashier and the manager on staff tossed food on counter. Please be advised that this franchise is operating against the regulated policy. Date of service: 07/14/2019 Manager on staff was very aggressive at the window while handling food items. Manager presented drinks at the window without...
Read full review of KFCservice
Was greeted by not understanding service clerk and when asked what he said he was short with me. Person cleaning tables did not clean very good and pants were sagging like his pants were going to fall off. Went to get a Dr. pepper and it was flat when mentioned it to the clerk was greeted with no smile and rolled his eyes. Very bad service. The food was good but the service needs to be better. Everyone looked like they were mad for working.
poor service
went to kfc on fri july 12th at 3;30 pm after an all day of treatments and appts for boyfriend who has cancer. decided to grab food to go home. ordered the 20.00 fill up with an extra mac n cheese. preceeded to wait 15 min along with 3 otheer customers that were ahead of me, when we aske what waqs the hold up, they said fryer wasnt working, one customer asked why he wasnt told that when he ordered, they replied they didnt know til they went to cook more, i preceeded to wait another 15 m9n til i recieved my order.be in a hurry to get my boyfriend home i did not check my bag.once i got home and got him settled i went to fix him some food to find that i had 2 potatoes, 1 gravy 1 cole slaw in bag, NO nucket of chicken, No biscuits and no extra mac n cheese. so i called number on my reciept and talked to heather and told her what i received and did not receive, she replied do you want to come back and pick it up, i replied i lived a half hour away and you dont want be coming back out there now, i was not in the best of moods, so she said i could pick up when i was in town again so will see on monday what happens when i go back in town again ths is the worst experience i have ever had . have never had this kind of service here before. ty ronda martin
customer service and food preparations
The female cashier had a disgusting attitude the whole time while taking my order. When I asked for 2 popcorn chickens she did not let me know that it would take 20 minutes to make fresh nuggets. Also while waiting for the workers to make fresh nuggets they made 3 KFC bowls, with popcorn chicken nuggets. The workers that were preparing the food did not wear...
Read full review of KFCcleanliness
Cleaner watches his mobile
Occupied 25%
All tables are dirty
Discussing
We change table three times to find
Chairs. Edges
Deeply
Bathrooms
Even staff does not care about any thing
Philippines all cover and assist each other
My profession is human resources director
It was bad choice to visit
Half of the staff was eating beside the customers
service - cashier danielle
Customer Service sucks at this location. The cashier I believe she said her name was Danielle but on my receipt it states DAVIDL. Her attitude not inviting never acknowledged us seemed to be upset when she gave me my receipt she was rude and then when our food was ready they just left it on the counter. It took my niece to ask if it was ours for them to...
Read full review of KFCservice
Waited in line for over 20 minutes just to get to the window and be ignored because two girls were talking about some boy and his business, finally get my food and they forget half of it because they can't do their jobs because of running their mouths I guess so instead of waiting in line again I go in and as I'm waiting the lady in front of me is getting...
Read full review of KFCservice
I went to the KFC on Glisan and 122nd Portland OR 07/10/19 around 8:20 PM . The greetings that we received when we came in was not very welcoming first of all the lady at the front counter was on her cell phone I asked a question she didn't even look me in my face we don't have any I asked if you have any chicken wings she never look me in my face we no...
Read full review of KFCdrive through times, sanitary
It was about 2:05 pm we went and ordere 2 small meals, person taking the order was slightly distracted but friendly. I dont think it was drive through persons fault, I've pulled over to eat across the street and from the short window of time 2:10-2:50 5 cars have left without ordering its empty and times are horrible. It's not functioning properly at all...
Read full review of KFCno fried chicken prepared, poor customer service
On7/9/2019 at approximately 8:20PM I went through the drive thru at KFC in Snellville, Ga. I ordered the $5 Fill Up (Breast). I was asked if I wanted it grilled. I said no I want fried. He told me it would be 5-6 mins cause they only had grilled. I said I would wait. I pulled around to the door. At 9:07PM I received my food! They offered no apology, didn't...
Read full review of KFCi'm a grubhub driver
I went to the kfc at 5933 peach street, and on two occasions I had to wait over 25 minutes to get my orders, and the staff were very unprofessional, on my first occasion I came to get my order I had to wait 25 minutes and drive thru was over 35 minutes, and customers left, on my second visit it happened again the crew was rude and unprofessional, it is literally the worst kfc in Erie, Pennsylvania
Read full review of KFCservice
July 9, 2019, 7:00 pm. On hold waiting for someone to take my order for over 15 minutes and this isn't the first time. Customer service is horrible like they take lessons in rudeness. Can hear pots and pans clanging in the background, guess they're washing them instead of waiting on me. When phone finally gets picked up again I am told they're not supposed...
Read full review of KFCfood and service
7/9/2019
Store # 1914
Cashier: Jemeisha
Ordered my meal at the drive-thru, cripsy chicken sandwich, coleslaw. Jemeisha had an attitude when I presented her my coupon, as if she didn't know what to do on the register with the coupon. The manager came to assist her. She then roughly handed me my bag. I looked in my bag and asked for napkins. She gave me one napkin. I pulled off. After making it to my destination to eat, the coleslaw was watery and runny and the chicken on the sandwich was SPOILED. I took the order back and began to speak with the cashier at the register. She went and got management, as I was explaining to the manager, the big sponge-bob ugly chick (Jemeisha) at the drive-thru window said, "she wanted the coleslaw on the side". My response was, "what are you talking about, I have a complaint regarding my food preperation little girl, stop talking to me and let me discuss this with your manager. The manager began to prepare me a new order. The drive-thru cashier "sponge bob" Jemeisha continued to talk. I told her a few things to get her quiet. The manager made me a new order and apologized for my inconvenience. She advised me to do the survey and address what happened with the cashier at the window Jemeisha. Leaving the store the manager advised her that she shouldn't have said anything to the customer because it didn't concern her.
About KFC
KFC has grown to become one of the largest fast-food chains in the world, with over 23,000 locations in more than 140 countries. The company is known for its signature fried chicken, which is available in a variety of flavors and styles, including original recipe, extra crispy, and spicy.
In addition to its famous fried chicken, KFC also offers a range of sides, including mashed potatoes, coleslaw, and biscuits, as well as sandwiches, wraps, and salads. The company has also introduced a number of new menu items in recent years, including chicken tenders, popcorn chicken, and chicken wings.
KFC is committed to providing high-quality food and service to its customers, and the company has implemented a number of initiatives to improve the customer experience. These include a focus on cleanliness and hygiene, as well as the use of sustainable and environmentally friendly practices.
Overall, KFC is a beloved fast-food chain that has become a staple in many communities around the world. With its delicious fried chicken and commitment to quality and service, it is no wonder that KFC continues to be a popular choice for fast food lovers everywhere.
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2. Navigating to the complaint form: Once logged in, locate the 'File a Complaint' button situated at the top right corner of the website and click on it to access the complaint form.
3. Writing the title: In the 'Complaint Title' field, concisely summarize the main issue you have encountered with KFC. Make it specific and clear, such as "Incorrect Order at KFC Downtown Branch" or "Poor Customer Service at KFC on Main Street".
4. Detailing the experience: In the complaint description, provide a detailed account of your experience. Mention the location and date of the incident, the nature of the problem (e.g., food quality, hygiene, customer service), and any specific details like order number or employee names if relevant. Describe any communication you've had with KFC staff and the outcome. If you attempted to resolve the issue, include those steps and KFC's response. Explain how this experience has personally affected you, such as causing inconvenience, health issues, or financial loss.
5. Attaching supporting documents: Attach any relevant documents or images that support your complaint, such as receipts, photos of the product, or correspondence with the company. Be cautious not to include sensitive personal information in the attachments for your own security.
6. Filing optional fields: Use the 'Claimed Loss' field to indicate any monetary loss you have incurred due to the issue. In the 'Desired Outcome' field, specify what you would consider a satisfactory resolution from KFC, whether it's a refund, an apology, or another form of compensation.
7. Review before submission: Carefully review your complaint for clarity, accuracy, and to ensure all relevant details have been included. Check for spelling and grammar errors to make your complaint as professional and credible as possible.
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9. Post-Submission Actions: Keep an eye on your ComplaintsBoard.com account for any updates or responses to your complaint. You may receive feedback from KFC or from other users who have had similar experiences, which can be helpful in resolving your issue.
Overview of KFC complaint handling
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KFC contacts
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KFC phone numbers+1 (800) 225-5532+1 (800) 225-5532Click up if you have successfully reached KFC by calling +1 (800) 225-5532 phone number 5 5 users reported that they have successfully reached KFC by calling +1 (800) 225-5532 phone number Click down if you have UNsuccessfully reached KFC by calling +1 (800) 225-5532 phone number 11 11 users reported that they have UNsuccessfully reached KFC by calling +1 (800) 225-5532 phone number+1 (949) 218-4453+1 (949) 218-4453Click up if you have successfully reached KFC by calling +1 (949) 218-4453 phone number 0 0 users reported that they have successfully reached KFC by calling +1 (949) 218-4453 phone number Click down if you have UNsuccessfully reached KFC by calling +1 (949) 218-4453 phone number 1 1 users reported that they have UNsuccessfully reached KFC by calling +1 (949) 218-4453 phone number+1 (502) 874-8100+1 (502) 874-8100Click up if you have successfully reached KFC by calling +1 (502) 874-8100 phone number 0 0 users reported that they have successfully reached KFC by calling +1 (502) 874-8100 phone number Click down if you have UNsuccessfully reached KFC by calling +1 (502) 874-8100 phone number 0 0 users reported that they have UNsuccessfully reached KFC by calling +1 (502) 874-8100 phone numberExecutive Director
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KFC emailsletstalk@yum.com100%Confidence score: 100%Support
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KFC address1900 Colonel Lane, Louisville, Iowa, 40213, United States
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KFC social media
Most discussed complaints
Cold food, rude customer service 66 (opinions to this review) No Gravy. 8 (opinions to this review) 3 piece big box #8 8 (opinions to this review) Order was completely wrong and horrible customer service 7 (opinions to this review) original recipe flavor gone since 1995. why? 4 (opinions to this review)Recent comments about KFC company
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