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I gave Just Answer my credoit card number which they were to charge if I was satisfied
with the answer from their "mechanic". The answer came the next day. It was, "Here is the answer to your question..." And that's all there was. There was no answer. I emailed them back and their reply was, "Yes it is just read it." I had my nephew who I a computer expert look at it and he said there was no more to the email than"Here is the answer to your question..." It was then I realized this must be a scam. They had charged my credit card $5.00 and $17.00. I called the credit card company and disputed the charges and told them I thought it was a scam. They called the 800 number of JustAnswer and we had a 3-way call. The man at just answer had a thick Chinese accent. I told him they said they wouldn't charge my card until I was satisfied with the answer. I said I wasn't satisfied and I thought JustAnswer was a scam, I got the refund because the credit card agent was on the line with us. Interesting that when I received the refund it had a tine and date on it that correlated with Beijng China! If 1, 000 people charge $22.00 and then think it's not worth disputing this scam makes $22, 000. If you don't dispute with your credit car company you may find a monthly charge from JustAnswer on your credit card. The Chinese man was trying to confuse the issue and say I bought a prescription to JustAnswer which I said I did not. If I were a little older and confused easily I see how this could be a lucrative scam that targets old people.
The complaint has been investigated and resolved to the customer's satisfaction.
I asked a question on the vetinary site and agreed to pay £11.oo via paypal but your system took the money
out twice so can you please return the second payment in fact because of all the hassle I think you should
return both payments,
Took £20 from my account without my consent on 5th February 2010. Did not solve my problem on my laptop.
I called for help on my computer --I had lost some info and ask them to help. They tried too but coould not fix my problem. I agreeed to the $14.00 charge on the 4th of Dec. On the 7th of Dec they charge me agin but my comp is not fixed. I agreed to the frisrt chge but not the second.
The company charged my credit card and never provided an answer to my question. The mechanic opted out but still charged me.
Just Answer is a total rip off. They prey on desperation which I was for a medical answer. They came back with a diagnosis that was so outrageous that I didn't accept. They still took my $45 deposit even though the website says it will charge your card only when you accept.
I thought they were a scam operation. Oh, I get it the name is Just Answer and that's what you got. This is the (answer) to your question. Technically they did not lie!
I asked a lawyer a question on Just Answer. When I ended up consulting with an attorney in person, I discovered that the answer Just Answer provided was wrong. I want my $28 back.
A bill for $ 16.00 appears on our Visa Bill . How do we get it removed/ cancelled?
Lyle Carson :
752 Grace Street Newmarket L3Y 2L3
splec@rogers.com
Billed for a question that wasn't answered
I have received an answer from another source so I don't want to submit another question.
I want a refund
.
Theresa C dzwonczyk
901 Jamestown Rd.
Broomall Pa.19008
E- mail--tisfortheresa@comcast.net
Phone# [protected]
Transaction took place Aug.23rd 2010
Go to the website link for details
I CANSELED MY JUST TALK AND YOU ARE TAKEING 17 POUNDS AMONTH IWISH YOU TO RETURN ALL MONNIES BACK TO MY BANK ACCOUNT IF THIS I WILL TAKE ACTION, YOU PAY FOR WHAT YOU GET AND IVE HAD NOTHING FROM IWILL INFORM PAYPAL OF THE SITUATION YOU HAVE BEEN TAKEN IT FOR OVER 2 YEARS SO PLEASE RETURN ALL MONEY
P.S I AM A 78 YEAR OLD PENSIONER
THANK YOU
MR ALFRED MAY
Do not waste your money on this website. No matter what you write to them, they initially attempt to charge you $38.00. They were all ready to "help" me with my problem with the MSN Home page when the problem turned out to be a Denial of Service problem, a problem over which they would have no control. Thank goodness I had enough sense to click off that web page in a hurry and I suggest anyone else do the same. It's a rip-off! Big time.
i used this service once in march 2011 & your company is still deducting on my debit card ! i would like a refund please or i will take it further!
Wow looks like JA has some work to do with their service
UNSUBSCRIBE YOU ARE SCAMMING ME AND I EXPECT MY REFUND IN FULL NOT EVEN A ACTIVE CREDIT CARD THIS WAS CANCELLED 6 MONTHS AGO AT LEAST
I Glenys Riley of 890 Deptford road Clifton creek Vic 3875 Australia have not applied for this and I Want you to unsubscribe this as I do not even have this credit card as it was cancelled 6 months ago so I expect to be reimbursed for the charges that you keep billing this for what you are doing is not legal.
I have a complaint...I was charged twice for 1 answer, this is wrong and need to be refunded or credit of $ 18.00 ...I better get a reply on this asap?
Yeah well he's being investigated for fraud- what do you expect. This quack is a real piece of work. I hope he goes bankrupt.
http://www.ocala.com/article/20100811/ARTICLES/8111004/0/news01?p=2&tc=pg
Yeah well he's being investigated for fraud
http://www.ocala.com/article/20100811/ARTICLES/8111004/0/news01?p=2&tc=pg
While I've never heard of Just Answer, I'd recommend contacting them directly. Sadly, this board will not refund your money and it's highly unlikely Just Answer will see this complaint as well. If it's possible, I'd also recommend you take your phone number off the complaint as soon as you can.
The same happened to me. J A Barnard. waterwys@telkomsa.net
Dear Margaret,
I'm Nick and I work for JA. I have forwarded your contact information along to Customer Support. They will contact you directly for a refund and to answer any other questions you might have.
You can always reach us through the Contact Us link on our Help page. Our Customer Support team is available 24/7 to help.
Thanks for your patience.
Best,
Nick
Dear charleyeagle,
I’m very sorry to hear about your experience. I’m Nick and I work for JA. I have sent you a private message so I can take care of your refund immediately.
Of course, you may also contact us on our Help page. Our customer support team is available 24/7 to help and will respond within 24 hours.
Please let me know if there is anything else I can do.
- Nick
Dear Donald,
I’m sorry to hear about your experience on our site. I’m Nick and I work for JA. I have sent you a private message so I can take care of your refund immediately.
Of course, you may also use the automatic refund tool which is available in our online Terms of Service. You can also reach us on our Help page; our customer support team is available 24/7 to help and will respond within 24 hours.
Please let me know if there is anything else I can do. We’re here to help.
- Nick
Hi Lyle,
I’m very sorry to hear about your experience. I’m Nick and I work for JA. I have forwarded your email to customer service so they can contact you directly and take care of your refund immediately.
Of course, you may also use the automatic refund tool which is available in our online Terms of Service. Our customer support team is available 24/7 to help and will respond within 24 hours.
We’re here to help.
- Nick
Hi Pam,
First, I want to say how sorry I am to hear about your experience. I'm Nick and I work for JA. I have sent you a private message so I can take care of your refund.
Of course, you may also use the automatic refund tool which is available in our online Terms of Service. Our customer support team is available 24/7 to help and will respond within 24 hours.
We’re here to help and we’ll work with you until you’re satisfied.
- Nick
Dear Tjuana,
I’m very sorry to hear about your experience. I’m Nick and I work for JA. I have sent you a private message so I can take care of your refund immediately.
Of course, you may use the automatic refund tool which is available in our online Terms of Service. Our customer support team is available 24/7 to help and responds within 24 hours.
Please let me know if there is anything else I can do. We’re here to help.
- Nick
CNN Employer Michael Wollin from CNN and date raped me
Dear Michael,
I’m very sorry to hear about your experience. I’m Nick and I work for JA. I have sent you a private message so I can take care of your refund immediately.
Of course, you may also use the automatic refund tool which is available in our online Terms of Service. Our customer support team is available 24/7 to help and will respond within 24 hours.
Please let me know if there is anything else I can do. We’re here to help and we’ll work with you until you’re satisified.
- Nick
I have also been charged for a service that was not taken care of. I still have the problem.
I have also been 'ripped off' by Just Answer. I asked a question and they didn't get back to me with an answer but I have been charged $19.00 for the 'answer'! I tried to send them a message but they wanted to know 'how much I was willing to pay for an answer!' Bank can't do ### about it... This is ###!