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J&T Express Profile

J&T Express

www.jtexpress.my

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1.0

Overall customer rating from reviews and complaints

J&T Express earns a 1.0-star rating from 1 reviews and 1930 complaints, showing that the majority of customers are dissatisfied with delivery services.

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J&T Express Complaints Page 64 of 97

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A
5:31 am EDT

J&T Express Parcel out of tracking. No updates from 5/8/2021 until 9/8/2021

Greetings!

My parcel no updates already 4 days. No updates since 5th August 2021!

I need to track my parcel and why do you keep my parcel for so long?

Kindly update me and reply me at [protected]@gmail.com

Desired outcome: I want to my parcel and i want my parcel!

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5:24 am EDT

J&T Express Late delivery

Previously I ordered from J&T and it took nearly 3 weeks for my parcel to arrive. Do I have to wait 3 damn weeks for my parcel? Then it finally arrived and I had hope that maybe they are just facing temporary issues so i began to trust their service again. Now when I ordered an item that I need urgently the same problem is happening again . I ordered an item on 7/08 and it is showing the same problem as before the item is in transit. And it is showing that a delivery attempt will be made on 21/08? so I have to wait 2 damn weeks again? I need the item urgently. I dont even mind self collecting the item but even to arrange a self collect and burn the money i paid for delivery i cant reach their call as it is always busy, busy doing nothing?. Terrible customer service. I will never purchase anything from shopee anymore and will never use J&T anymore. All my purchases will be on lazada as they do not have this silly issue. I will also never recommend shopee or J&T to anyone I know

Desired outcome: Know where my parcel truly is and arrange a self collect

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T
8:31 pm EST

J&T Express Slow delivery

[protected] is my tracking number. This parcel taking so long to delivered. Please send my parcel ASAP.

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4:48 am EDT

J&T Express Damage products

May delivery po ako thru j&t. wall decor from bislig wall decor. Dumating ngayon aug 9, 2021 COD. Nong chenick ko na yung products, may mga dents at damage po sya. I contact my seller, at sabi mag file ako ng complaint for refund. Hindi dw kasi sila pwedi mag file. receiver lang pwedi. will you please have this reponsive action? Thank you.

here is my contact number [protected]

Stephanie Bade

Desired outcome: with damage

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2:37 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

J&T Express AlQURAN MASIH TAK DAPAT dari tarikh 23 Julai 2021 sampai hari ini 09 Ogos 2021 CALL TAKDA ORANG JAWAB

Barang yang di order dari shopee tak dapat2 Dari 23 julai 2021 dah Ada di J&T EXPRESS KLANG JAYA tapi sampai Sekarang 9 OGOS 2021 masih tak dapat2...call berkali2 ta kDa sesiapa yang jawab ..nak ambil sendiri tak di benarkan ..barang yang perlu di hantar AL QURAN ..selagi barang tu tak di hantar selagi tu alquran tersebut terletak di merata rata tempat dan pasti di tindih ..itu al quran ..Perlu ada adab untuk menjaga nya .. dah 3 kali telepon hotline J&T dan report telah dibuat namun tiada tindakan di ambil ..
TRACKING NUMBER [protected]
Barang di KLANG JAYA penghantaran pun di kawasan KELANG, TAMAN SELATAN Satu daerah namun tak dapat ..

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12:13 am EDT
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J&T Express Popia nzcrunchies

Kenapa barang tak sampai kat penerima ye... Dri 16/7 brang stuck kat center pjs gateway klang... Tolongla hntr lah barang dengan cepat

Desired outcome: Hantar barang ke alamat penerima

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11:07 pm EDT

J&T Express Parcel to long in hub 301 puchong

Pls la send my parcel, this item is urgent. I bought book for study purpose. Until when u want to keep my parcel. Not 1, its 2 parcel stuck almost 2 week! Pls expedite!

Tracking no :

[protected]
[protected]

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1:28 pm EDT

J&T Express Delivery parcel services

[protected] - my parcel have been delayed nearly 3-4 days. How does your staff or services to customers? This is so dumb and unsatisfying services. Very sucks!

[protected] - my another parcel. Also being mistreat by unproductive and bad services of your staff. From kuala lumpur suddenly can be appeared in pendang (kedah) while im at nilai.

[censored] la omg how did all of your staff works? You didnt check on them or what? [censored] services.
Services sucks! Bad! Late! Unproductive! Even I made a live chat with your workers also nothing were changing. Dmn [censored]

Desired outcome: I Want MY ITEMS/PARCEL! DO YOUR WORK DMN

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1:16 pm EDT

J&T Express [protected] tolong laa update dan hantar segera

J&T Express — parcel stuck [protected] lama sangat at warehouse
I wait too Long for my parcel, just now seller form shopee advice me to make a call ask the warehouse I called but they did not answer..my parcel arrive there at 31/7 and until now 8/8 the tracking only show in transit..really dissapointed with J&T AIR KOTA KINABALU 501 service always like this.. Tp barang selepas tu boleh pla sampai dulu.. Penat wei balik2 nk kol korang.. Always call ended.. this all working under shopee progress, if I can choose what type courier service I want, I will not choose J&T service. Thank you

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11:41 am EDT

J&T Express jnt send my parcel at wrong address

why your company delivery my parcel to wrong address, my adress was at jabatan kecemasan dan trauma hospital sultanah aminah johor bahru 80100 but they send my parcel at hospital kota tinggi
my tracking number is MY214749388601Q

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12:40 pm EST

J&T Express Many parcels are stuck for more than a month and if we contact that person in charge. purposely ignoring calls and messages

I Need most of the items to be despatched out as its more than a month
and person incharge is not even responding to any calls or messagees PURPOSELY. Is this kind of staff you keep for work

Desired outcome: Need to despatch items really fast

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V
5:29 am EDT

J&T Express Product

Saya telah menerima barang yang telah rosak pada 6/8/2021 Jumaat, ketika membuka barang trsebut saya dapati kotak barang saya tersebut telah dibuka dan kandungannya ada yang telah rosak dengan teruk, saya berharap pihak tuan dapat menggantikan balik barangan saya tersebut, dah lah lama menunggu tapi datang saja barang yang nak dibuka telah rosak, sungguh mengecewakan servis tuan.

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3:21 am EDT

J&T Express Box Damaged and my parcels damaged

Why j&t service is very poor. The courier person just threw the parcels even we are in the house and they don't want to call us from outside of our house. I'm really disappointed with j&t courier service. They are very careless even I stick the fragile stiker at the bottom of my parcels. Why is this still happening? Why being so careless?Can the main company of j&t could solve this please.

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1:24 am EDT

J&T Express I am complaining about jnt services & product

Hi, Mdm/ Sir.
Good Afternoon,
I was buy some product from Halomobile Ampang Kuala Lumpur on 31th July 2021. The shop told me that JNT as my courier deliver and they promises my items will be reach at 2/3 working hours.
Then, I am waiting my parcel until today 8th August 2021 still ON HOLD / UNCONTROLLABLE SITUATION. They also was said that ATTEMP FAIL and so many reasons.
Kindly, refer this tracking number as a reference.
Tracking numbers : [protected]
Jnt Numbers that I called 4 days ago [protected] & [protected]
JNT Port Klang numbers that NEVER PICKUP [protected] & [protected]
Thanks for your feedback JNT Team.

Desired outcome: Request that my order be shipped at an immediate rate.

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I
1:02 am EDT

J&T Express Service delivery

Barang saya dari 8/7/2021 tak sampai-sampai lagi.sudah lun masuk bulan baru.Dan tracking selalu kemaskini barang di transit pjs301. Saya nak walk in tak boleh disebabkan PKP.. Jarak dari rumah 28 minit.Saya ada hubungi j&t pjs301 tak ada respon, Saya hubungi hotline dan mereka dah hantar report ke j&t berkenaan, tapi sampai sekarang pihak mereka tak ada apa2 tindakan.

Desired outcome: Sila hantar dengan kadar segera

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K
12:28 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

J&T Express I did not order the package that they delivered

An order just arrived in our home and we thought it was one of our orders online but when we saw the na goods, it has a boots and a jogger pants that we didnt order, the tracking code that was provided was a tracking code for another person. Pls help us asap

Desired outcome: 989

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M
11:04 pm EDT

J&T Express parcel stuck too Long at the warehouse

I wait too Long for my parcel, just now saller form shopee advice me to make a call ask the warehouse I called but they did not answer..my parcel arrive there at 5/8 and until now the tracking only show in transit..really dissapointed with jnt 604 servise always like this.. this all working under shopee progress, if I can choose what type courier service I want, I will not choose jnt service. Thank you

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Liejot
Kuching, MY
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Aug 08, 2021 8:37 am EDT

Mana parcel saya, hingga sekarang belum bergerak penghantarannya. Minta tolong...percepatkan jangan simpan hak org lama2.

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F
Fararose87
Klang, MY
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Aug 08, 2021 4:13 am EDT

parcel stuck too Long at the warehouse LDC klangjaya 603
I wait too Long for my parcel. my parcel arrive there at 3/8 and until now the tracking only show on hold and give the fake reason like "not allow to enter the area to delivery because pandemic" [censored]. The other courier elok je masuk hantar barang. really dissapointed with jnt ldc klangjaya 603. Suka peram brg org. service always like this.. this all working under shopee progress, if I can choose what type courier service I want, I will not choose jnt service. Thank you

B
B
BRANDY TAN 宝妹·
Dalat, MY
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Aug 08, 2021 4:09 am EDT

J&T Express — parcel stuck too Long at the warehouse
I wait too Long for my parcel, just now saller form shopee advice me to make a call ask the warehouse I called but they did not answer..my parcel arrive there at 31/7 and until now 8/8 the tracking only show in transit..really dissapointed with J&T CDC ULU TIRAM 326 servise always like this.. this all working under shopee progress, if I can choose what type courier service I want, I will not choose J&T service. Thank you

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N
10:12 am EST

J&T Express Service complaint

The goods I sent have not reached the fourth point.
Hope that the goods I send are delivered as soon as possible because the goods I send will be bad if the delivery period is longer. Thank you very much for your cooperation.

Desired outcome: Kampung pulau Berhala Laut Sandakan 90000

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A
6:15 am EDT

J&T Express Not receive my parcel

Your girl deliver not doing his job proper

i want refund my money because i not receive my parcel yet

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11:15 am EDT

J&T Express Your deliver boy not did his job proper

I got 1 msg from shopee said my item already arrived at home..on that time, my family inside the house and i never got any call from your rider about my delivery trip..what suprise me is my thing is just at floor and why can he leave my item like that...what prove to said he deliver my item... That is not my hand... And i just know about my item is successful delivered via shopee.. How can this happen? What is your guarantee if my item missing or wrong address... I want this case to be allert...

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J&T Express Category
J&T Express is ranked 3 among 29 companies in the Courier and Delivery Services category