JPMorgan Chase review: Chase fraud department

Chase Bank fraud department didn’t protect us from A Plus Moving which is a scam business with several complaints from clients. Chase didn’t do its due diligence in researching the background of this company. Although we told the truth about this company trying to extort money from us they only considered a contract that the business negated not myself. Chase Fraud department lied about receiving information and would not go back a review a recorded message between Chase and myself where the employee stated it would all be taken care of because they were the bank. This was the last we knew until there was only a few days to fax information. First they stated they ruled against us because they didn’t receive information. Then they stated they ruled against us after reading the information. Lastly they stated they ruled against us because our paper work was received too late. This information was faxed from the Chase Bank in Holland at 9:30 in the morning. It is not our responsibility to make Chase run an efficient fraud department when they stated in arrived too late. We plan on pursuing this through all channels available to us Chase Bank owes us over 2,100.00. dollars since they allowed contested charges to stand.
We would expect a refund of the illegal charges accepted by Chase Fraud.