JPMorgan Chase

JP Morgan chase auto agree rip off

Paid monthly usually extra on premium. Accident resulting in death and total loss. They are ruthless insensitive. 2 representatives told me different payments to make. Refused to send me to their supervisor. Avoid at all cost.

We purchased a car with Chase in 2002 and the payments were automatically deducted from our account for our 24 month loan which ended in 2004. In 2006 I suddenly started getting phone calls from bill collectors. They never deducted our final payment from our account and never called themselves to collect it. They called my home, called my parents and started mailing notices. We thought the car was paid off! And we were perfectly able to afford the final payment.

Now I am trying to sell the car and realize they never sent the title. So I called to get it and they said it would take 21 business days. A month came and went and when I called they said the title had been sent, but I never received it. Turns out they left off part of my address and now they are saying we have to wait until the title gets back to them and then they will re-send it.

This company is a total nightmare!

I was only one month behind due to a job loss and a car accident. It took 2 months for me to get the car fixed. The same day my car was fixed at 3:30am that same night the car got reposessed. I was told I had to pay 269. for the past due payment (which had been mailed that day and put a stop pymt on after making pymt arrangements with CHASE) another 269 for the next pymt which was not even due for 15 more days, 60?, late fees and a 390 repo fee...I went ot western union did a quick collect and i called the auto recovery place and chase had authorized the day before to take it from the memphis, tn towing co location and move it to Nashville, TN (an aution auction company)(after they knew I was paying the quick collect that day) God only knows how much I have to pay now to get my car transported from nashville...still waiting for them to call me back after 3 days now of waiting and oh yeah...single mom with 3 kids, no child support and can't work without a car! LAwsuit? Count me in

Chase Auto Finance is a complete nightmare. I like many on here was 24 days behind on my payment. And i had an investigator who works for chase follow me around doing errands today, and at the 3rd stop I made she was able to get the tow truck there before I left. And I too, had payment arrangements made with them to catch up the past due payment plus the payment for next month in 3 days. At this point, I am just thinking about telling them go ahead and keep the vehicle, it was not worth the money I am paying for it anyways. Three weeks after I purchased this vehicle the transmission went and chase was telling me lies about how they demanded a new transmission be put in the vehicle instead of a used one, cause they want their customers to be happy. Well when I got to the dealers to pick up my vehicle, I was told it was a used transmission. So all anyone does who works for chase is lies. And yes everyone I have spoken to at Chase has always been very rude. I just don't wanna have to deal with this company for another 3 years, I just dont have it in me

tllaj0504 is a [censor]. Making bi-weekly payments are perfectly accepted and legal. The money you pay does not just "sit" there. Also any payment made EARLY reduces interest owed. Furthermore, you do not have to stipulate principle amounts. Any amount paid over the amount automatically goes to principle. Stop giving out bad information idiot.

Less than 6 hours ago, i sent chase over 2000.00 for my truck that was taken from my driveway last Sat. night. i have been trying to get my truck since Mon. i never dealt with the same rep. in trying to fulfill chase's request/demands mon turned into tues. now it'sfri, they have my money and my truck is somewhere in Nashville. which was put on a truck after i told the last rep that i wasn't paying it off, i would pay for "past due, as well as this may payment (due on 5/24). one rep said all of my paper work was fine, another said they have yet to receive (sent 4 times in same day). spoke to a number of "off shore" reps. one told me all i needed to pay was 215.00 then it went to 3330.00and so on. i requested info in writing...we don't do that.The last rep i spoke to told me this wouldn't have happened if i had taken care of this "on the 10th, or11th. i asked him if he had seen that i was trying to get this takencareof.net said yes, not our problem.
In Dec. i went on a different payment plan. all reps said they saw the info.. had my check and payment info .
at this point in time, i really don't know what to do. they knew i was working to get this taken care of. i even took yesterday and today off. don't know if i still have a job, can't make extra money cutting grass, can't haul hay to my horses.

Terrible customer service. I made a payment which did not arrive at Chase (Subaru Motor Financing) and I received a notice in the mail I was 15 days late. I and my wife (the vehicle owner) contacted the customer service number to (1) notify them the payment must have been lost, (2) I am sending a new check today and (3) to ask if they would waive the late fee of 29.00. I was informed (incorrectly) that I was in collections for a 15 day late payment - absolute BS - and I had to pay by phone that day (again, complete BS as the letter from Chase said simply to please mail the payment in).

The phone representative essentially lied and said first that he needed to contact collections and then claimed he WAS collections. He lied again when he tried to convince my wife that by paying via phone the late fee would be waived - I spoke to him to clarify his statement that if I paid by phone he would waive the fee. He then proceeded to tell me that I must pay by phone, at which time he would give me a date in the future (emphatically stated that I MUST NOT CALL CUSTOMER SERVICE BFORE THAT DATE) and then I could ask them to waive the fee. Again, a clear scam to get payment and then put the customer off with this "Must not call back before a certain date" story.

I stated that since they would not waive the fee, I would follow the instructions on the Chase letter and mail in the payment. He continued to tell me I was in collections and I could not do this.

Enough said - I had a few comments to him about the honesty of his interaction with me and my wife and that the check would be mailed in.

Great service - I could care less if the next vehicle I buy (probably will make an uptrade later this year) has free financing for life - I will never do business with JP Morgan Chase again.

Chase is clearly a hustle bank, trying to get as much from their customers as they can bleed. The customer service and people that clearly are miserable in their lives/jobs is just the added irritation. It doesn't matter whether you're calling to see why they applied your principal only payment to interest or why they are showing that a payment is due on a loan payment you walked in to the branch, they are just rude all of the time. This is in addition to ripping off several of their customers with poor business schemes and tactics. You can try to make this about the person that has less that perfect credit, but regardless companies should learn to adopt the Nordstrom way of customer service. They are still people and trust me you'd be pissed if someone treated your mother or loved ones the way that they treat people. I pray that the cynical SOB on here judging everyone never has a day when they don't apply your payment correctly, then tell you yeah we made an error, but you still have to pay for it...let's see how well you keep your cool, even if you try to go the "good faith customer" route. Sometimes people are just jerks, somewhat like yourself.

I HATE CHASE AUTO...so pissed off that I chose them thinking that I was getting a good deal. A year ago myhusband lost his job, and our finances suffered. I fell behind on a payment, and the phone calls began. I can not believe that there is no GRACE PERIOD. I closed my checking account with CHASE and I would tell everyone that I know...that they suck. I can not stand how they talk to you, and they are always making threats to come and get my Toyt. I told them to come get the runaway Toyt. I just want out of this contract. I do not know what to do. I am down for a lawsuit. Let's get the ball rolling. I stop talking to them, because I get so emotional, so I let my husband deal with them. I am now 4 days late and the calls have already started. We need to contact the White House, because they protray themselves as a good company, but they are scums of the earth. I wonder how the employees sleep at night.

In regards to the Chase employee. When I must talk to you I am usually very angry and I tell you not to take it personally unless you give me some BS. And, throw away your script that says to apologise every time you speak to me; otherwise, I will take my wrath out on you.

I have been reviewing many complaint blogs against Chase and it is unbelieveable the quanity of complaints and how they have turned against their clients since they got the bailout money. By far the biggest problem is Chase claiming to send out bills and customers claiming they never got them. There are just too many customer complaints to not believe most are legit. With credit cards Chase has added fees and raised interest rates by this practice. They did this to one of my cards when I am paperless and they did not post this information through there "SECURED MESSAGE CENTER". We all need to contact our Congressmen(women) to look into all of Chase's activities. Obviously, the guy at the top must be fired.

Fundamentally, the Business Payment Protector program offers the client a “no payment” period but does not offer the client a solution to avoid exceeding the Total Credit Line as a result of deferred fees and interest. Because interest is applied as lump sum balloon payments along with other fees, a client at or near the Total Credit Line is unable to control or avoid exceeding the “Limit” following the “no payment” period. As you can see, the logic for this program is tainted with redundancies that are not client driven and result in unfair advantages for Card Services that may conceivably be predisposed to FDIC scrutiny.

Class action is building: Chapter VII. Abusive Practices of the Federal Trade Commission Act states; "An act or practice is unfair where it (1) causes or is likely to cause substantial injury to consumers, (2) cannot be reasonably avoided by consumers, and (3) is not outweighed by countervailing benefits to consumers..." "Substantial injury usually involves monetary harm. An act or practice that causes a small amount of harm to a large amount of people may be deemed to cause substantial injury."

Good Luck with that!Chase's regular payment protection plan for disability, or any other hardship, only results in at best, a 24 month waiver of minimum payments, but the interest still accrues, and adjusts everytime they see fit, which is often. At worst, Chase will close your acct once you file, (Chase actually owns the entity that offers the plan), and then start billing you for late payments, late fees, and interest on the late charges, & fees, plus, as it accrues to an over the limit amount, it just gets worse. I just wish that someone in authority would take a CLOSE look at all of the complaints that I have read, and also mine, and SHUT THEM DOWN! However, it would appear that we are either going to have to band together, and raise the noise level, or suffer in silence. I choose to raise the noise level until it is unavoidable to hear!

Did you verify with the bank? if so did they play you the recording where you might have admitted to activating the service?
If they don't have that then you should be able to cancel it and receive your full refund.

The fax number [protected] never connects. Apart from the remote deposit from smart phones, Chase is absolute Trash, they claim 5% cash backs, but the cash back is not currency but points, which you would come to know only after you have spoken to a representative.

I called chase today about the outragous intrest rate on my credit card 29%. I explained to them I never made a late payment, always paid way over the minimum payment, my plus scores are over 710, and been a customer since 2008. They simply said we can't do anything about it, nor they cared even to speak. Rude financial advisors that don't care about their valued customers. Shame on them.

I hate this company, and will never recommend their credit cards.

Chase is here to rip people off.They charge unsuspecting people insufficient fees when they should not.Got a child support check, per chase, deposited on a saturday so I used that money. Come to find out on Tuesday they decided they did not deposit that check until Monday and charged me fees for all my transactions i did over the weekend. They said it was not bank error and will not refund me any fees. They could care less that i am struggling as it is and were rude!

Chase is trash. I sent my payment in on time as I have every single month of everysingle year. All of a sudden I get an alert on my report saying I'm late and over my limit. So my payment never made. Ok no big deal, call chase to explain the situation and to pay the amount over the phone. They absolutley refuse to waive the late fee. They keep telling me to use a different payment method, that its my fault for using the mail. Sorry for relying on the usps. Soooorry. My reponse is for chase to prove to me they didn't nisplace it. They basically said they are to sweet for that. So now they are telling me my payment is going to be an extra 60 for all of this. Any other RESPECTABLE card companies would waive the fee. I have had several where I caught their errors and they have done the right thing. This makes me ill. I told the supervisor I will be canceling all three of my chase accounts. She didn't seem to worried about retaining me as a customer. I probably pay her salary in interest every year and she's going to lose that over 29 bucks. Trash. They are next to go under.

This story sounds all to familiar ...
Chase also inflated our escrow and demanded 400.00 escrow payment per month for 2100.00 taxes. Our attorney sent Chase a letter June 2008 stating to adjust the escrow amount to fit 2100.00 tax budget. As of Dec 2008 our escrow amount was not adjusted. Dec 15 I paid my property taxes to the county and chase paid them 10 days later and sent us default notice. Feb 3 we are going in front of the chapter 13 bankruptcy judge. I am using all avenues to get this resolve I will tell my issue to anyone that will listen until it is resolved. I am filing a complaint at the Better Business Bureau not hoping that they will resolve my issue but it will rack up a running talley of complaints towards Chase. A link to the BBB web site below

http://www.labbb.org/BBBWeb/Forms/Business/CompanyReportPage_Expository.aspx?CompanyID=100018450

Chase Home Finance is insisting my property taxes are 6000 a year but are actually 1581. I filled a dispute and sent tax documents 4 separate times which they insist they havent received. we are now in foreclosure because of it Cant find anyone to take on Chase in a civil suit for mental anguish, unlawful practices and not providing us the proper documents to sell our home to avoid all this. Please advise. I am in northen Indiana. St Joseph county

I work for chase, Customer's are divided into 3 categories. This has nothing to do with how long you have been a customer, or how on time you are with your payments. That means nothing to chase or the employees... I know because thats what they tell me when a customer calls in with a bad story and they have been with us for 30 years, my boss always says " I dont care if they have been with us for 1 year, the answer is no because they dont spend enough for us to help them".

There are 3 types of customers at Chase.
Best - Customer spends more than $15, 000 in finance charges a year, or used their card and pays off balance of around $10, 000 per month (chase gets a small fee for every transaction from the merchant, so even if you dont pay finance charges, the purchases alone add up and chase gets paid that way, but you gotta spend alot!) These customers always gets a late fee removed, Over limit fee or pay by phone fee removed when asked.

Valuable customer - Person that makes around 80-100 grand per year, has about 10-30 grand charged on the card, and pays the min payments every month on time. They get a fee waiver once every 6 months

In-eligible Customer - 80% of Chase's customer base. These customers are your average money making families or people that are retired and living on Social security.These are Customer's that dont charge much on their card and pays it off in full every month to avoid finance charges, or has a couple thousand charged and have a low apr. These customers are not profitable, and therefore do not qualify for any fee removals. Non, Nada, zip. Also delinquent customers or customers that are at high risk (chase does credit checks every 6 months on their customers) And if you ask for the supervisor, They tell you one is not available to speak with and that you have to write in to the correspondence address. Chase use to offer to close your account if you call in for a fee removal, but they stopped doing that. Now its just no.

They suck - Crooks - I hope they all go out of business

If there is an honest shakedown attorney these people can be put out of business and in jail.

Soon they will all be in Dubai. They tell us that the UAE are enemies and now they are all there taking your 32% interest rates and investing in China and India. We have been had. Get out of debt and never use chase again. NEVER. Wait until the USA good ol boys find out who really owns them.

Chase does not care, and the people need todo something with the credit bureaus about scoring credit if the finanical institutions are going to use them.

I had a similar problem with Chase Mortgage. I couldn't agree more. I lost my house to foreclosure in 2003 after our home was flooded with sewage from the city line deeming in uninhabitable. I asked Chase for help to stop or reduce the mortgage payments until I received money from insurance. They refused to do so. My insurance only provided so much and met their max. I then had to pay for a new place to live. Chase literally told me that they could do nothing about disasters and could do nothing to stop or temporarily reduce payments until a disaster such as mine was on itsway to resolution. I ended up handing the keys in voluntarily because there was no way for me to pay for 2 house payments. They have ruined my credit. I am still feeling the effects 5 years later. I have been through lawyers, the state/city governments and nothing was ever done. I ended up losing nearly $50,000 and have to endure the heartache of denied credit opportunities due to poor credit because of and inconsiderate and ignorant company that does not deserve the business of any American. I will never ever ever do business with this company or anything affiliated with Chase. I am bitter and feel they are responsible for the hardships I have endured over the 100% past few years. It is absolutely sickening! I saw your posted comments and it made my stomach sick.

I completely understand and relate to how all of you feel about Chase Auto, as I to have been swindled. Pleas ehelp me if you can. My story is that, on 7/11/06, I purchased a 2004 Mitsubushi through Chase Auto Finance which included a vehicle Vehicle Service Contract [ for $2000]that was subsequently cancelled on 7/12/06 because I learned my car was still under factory warranty. I was told by the dealer, Quirk Pre- Owned [ who are also full of **it. ]at the time of cancellation that the contract it self would not change however an adjustment would be made by the lien holder, Chase Auto Finance.
Prior to making my first payment in 8/06, I had received a statement indicating that I had been credited the $2000. bringing my principle balance to 15, 505. I took their worf fro it and really never looked into it. Upon recent review of my Contract with Chase and my payment history, I discovered that I am still paying interest on the entire loan of 17, 505. I contacted Chase and they assure me that I am only paying interest on 15, 505, which I admantly refute. Now, I am no math genius however I can add. I am currently paying a 14.54% interest rate on the loan, [initially the interest rate was set at 15.29% but was adjusted shorly thereafter]. My payments are $415 per month for 60 months, which comes to 24, 900. [The interest adjustment comes to a mere $7 per month or $420 after 60 months. ] Now please correct me if I am wrong, If I am paying interest on a principle of 15, 505 for 60 months, I would be paying around 22, 500 at payment end, not 24, 900. Chase reps have continually been giving me the run around [ while harrassing me for payment of course] about money due me. What should I do, I have considered Arbitration.. any suggestions or advice.
Thanks
AG.. Massachusetts

Well first off, seeing as though “Thanksgiving” is a major American holiday (not sure what country your from) and most, if not all financial institutions are closed on national holidays. So yes, I can understand the WHOLE department being closed because of a holiday, that most Americans enjoy spending time with their families on (you seem a little heartless). Now, you mentioned earlier that you were set up on automatic payments and that its deduction was every 13th of the month. Keep in mind that nowhere in your complaint did you mention you requesting the auto debit to be cancelled because you were paying the vehicle off. So if the auto debit continued to withdraw from your account and the fund weren’t available, then yes you would be charged overdraft fees from your bank and NSF fee from Chase bank as well. Now as for the $9 a day charges, I would imagine that is the per diem for your auto loan, it’s considered a standard among auto loans, and would be stated in your contact agreement. It usually accrues daily once your payment becomes late, so if you were mailing the payoff check to Chase (after your payment due date) you should of thought of the time it would take for a mailed payment to post, especially considering its an American HOLIDAY SEASON, and the BUSIEST TIME of the year for mail services. As my closing remark to you complainers, you shot yourself in the foot with that one.

After years of holding my account open with chase and not charging anything. I recieved a online statement stating, I have an past due amount on my card. I immediately called and they were so helpful erasing all charges and issuing me a new card. I was a little low on money one month, so I decided to use there convenience checks to pay some bills. What a horrible mistake. I pull up my staement and to my surprise I have two declined check fees attached to my bill. I again immediately call, thinking I will get the same prompt and courteous service. Boy, was I wrong. See they closed my prevoius account in november and sent me new convenience checks on the old account in january. I wrote the checks assuming they had to be for the new account. Wrong they sent me old checks that were no good. Thus leaving me in more debt than I started with. I agreed to take part responsiblity but they would'nt take any responsiblity for mailing me BAD CHECKS, two month after the account was closed. They don't care. SCAM ARTIST. Don't try to get a name and number of anyone in corporate, it just won't happen. My advice to anyone thinking of opening up a chase account: DON"T DO IT! I believe they sit in there corporate meetings and think of legal ways to immorally screw there customers.

Chase Bank is the worst bank to do business with. There is no doubt about that.
I always have made my payments online using wamucards.com (now chase.com).
My last day of payment always used to be 12th of every month.
On 9th February 09, I initiated a payment of $400 towards my credit card. Wamucards.com showed payment is in process and will complete in two days.
I checked three days later it is still in process. I thought may be they are being taken over by CHASE and probably that
is why it is not going thru. I tried calling the bank but after being on hold for over 30 minutes I hung up. Later I found out that the payment
did go thru but rather than showing payment date of 9th feb 09 it showed 14 feb 09. And on top of that bank charged me a over draft fee. I called the bank @ [protected] and spoke to the
supervisor ERIK PABALAN EMP-ID-# N123364. After 30 minutes of argue, he said that your account is not alligible for the refund since
we recieved the payment on 14 feb 09. I said if that is so than I am late in my payment how come there is no late fee charge for that he
did not had an answer. I will file a formal complaint against CHASE with "The Office of the Comptroller of the Currency." I hope they can
have these charges reversed. I strongly urge every one not to BANK with CHASE as you will be CHASING after your money.

I totaly agree. Thanks for sharing.

Chase is drastically raising my interest rate and I have never been late...not once. They send out tiny print announcements about 'prime rate' and 'Libor rate; they do not use real English so they screw customers better while taking bailout money...call your senator or congressman chase is anti-consumer and un american.

I have three credit cards with Chase Bank. All of these cards were previously under Washington Mutual until they were bought out by Chase Bank. My accounts were all in good standing and the bills were being paid ontime each month. Within a few weeks of taking over, Chase bank raised my interest rates from 14% on each card to 25%, 29.99% and 19.99% on all of my cards. Then they reduced the credit limit on one card to just under what we owed and closed the other two accounts completly. We were not notified prior to these changes, I found out about the closure when I attempted to use the card and it was denied. I contacted customer service to inquire as to what the reasons were for the closure and was informed that we no longer fell into their acceptable point system. I explained that the cards were being paid on time so why were we being faulted. I was told I always had the option to pay off the balances and get rid of the cards completely.

Last month, without prior notification, my payment on one of my cards went up $40-$50 a month. I received a notice after the fact that Chase had doubled my finance charges each month as part of a program they were using to help me reduce my balance faster and pay off my card quicker. ? Now it is all I can do to keep up with the three payments each month. I contacted customer service again to plead with them to reduce my interest rates as I could no longer use the cards so I wanted to clear out the balances and get rid of them asap. I was again informed that they could not help me because my accounts were closed. Chase Bank is shady and unfair and they attack their customers that are paying their bills on time instead of attacking the ones that are not. They are completely uncooperative and nasty when you speak with them. They have now forced me to contemplate credit counseling as a last resort to get these cards paid off. I want to pay these balances and never hear from Chase Bank again! They have started a spiral downhill with my credit for no real reason other than to screw me and make money. They are the worst company I have ever had to deal with! To destroy customers that were in good standing with the previous bank is just unfair! Now I just make payments each month and my balance stays right where it was.

I hope enough people post comments and file complaints about this company until someone forces them out of business for thier unfair and unlawful credit practices.

I have been a long time customer of Washington Mutual Visa Credit Card since 1999 and always paying my bill on time and over paying about $50 to $100 dollars of what the statement was and paying them down, my credit rating was excellent, Also I have never been late on any of my utilities or car payment, in fact I have paid ahead on utilities and car payment. But just recently Chase purchased all of WaMu credit card accounts and now they have lowered my card balance and doubled my payment and raised the interest rate without notice. This has put me at a disadvantage that if I can’t make the payment they will start fining me for late chargers and raising my interest rates. (I Don’t Find That Very Fair At All). This will lower my credit score and put me in bad light with other creditors I may want to do business with. I only have two credit cards and Chase at this time is the one that’s screwing me. I find it hard to believe that the Government of our Great United States would let any card company take advantage of good, honest and hard working people and to ruin there lives for the greed of their company. (HEY! OBAMA HOW ABOUT MY BAIL OUT?) I would not recommend Chase Bank to any one, they are the worse ever company I have every done business with and when I pay them off I will cancel the card and any card company they purchase in the future. Hopefully someone will put them out of business soon.

My credit card with CHASE formally WaMu has been cancelled by them. I have never had an over the limit, late payment. The only thing I am guilty of is paying off my card and just when I started using it they canceled my card apparently because I don't charge enough or have hardly ever paid just the minimum. I now reguard CHASE as thief. And would never recomend them to anyone. They apparently are only interested in customers who end up paying the fee's no one should pay.

I have a Chase card, formally WAMU, and have found their practices totally below the standards of all my other cards. If you are close to the limit, don't just send the minimum, because it will cause your card to go over before the next billing cycle and then the fees will kill you. $39.00 over limit because the finance fees were enough to put you over. When you call for an explanation, you get a rep like Tayna who proceeds to put you down because of lack of training. You should never get closer than $50 to the limit per $1000 of your limit to avoid these ripoff fees.

Chase are carnivores, vultures, Most foreclosures of any bank this year targeting lower and middle class people having difficulty wether you lost your job, got sick dying of cancer, surgery they dont care!No business ethics borderline crimanal activity.Posting funds to wrong account, not processing your payments on time its a corporate plot to extract every ounce of blood they can get from you.But The ceo got a whopping raise at the expense of the people that actually needed help.Dont miss one payment or be late check out your statement there are charges and fees on there an attorney cant figure out..We should have let them fail!Every site I go on I read horror stories about these people at chase..Man investigate their salarys and bonuses, unbelievable!Chase is not a bank that likes poor or middle class families.Stay away from them, boycot chase it only takes one person to start a banking revolution.Banks are too big and powerfull the need too be broken up.Wake up people the government isnt running this country big business is.Like roosevelt said when Big business is bigger than the country u have problems.Anyone remember antitrust laws?/

Chase is another MERS tactic!

Chase is so terrible...they all will rot in hell..I assure you of this!

I totally agree with everyone chase is an awful bank i would love to join the class acton lawsuit please contact me on how to get in on this you can contact me on facebook or even by phone something needs to be done asap. my name is stacy butterfield and contact number is [protected].

I will be joining your class action suit if it is stall available to do so.

Been dealing with these people since July 2011...

I've made a complait against Chase here before about they suck. We were with Citi and had a modification done.Then it was sold to Chase, they did not honner the modification but double what we were paiying. Then we did not recieve an April 2010 statement. I Called to see why we have not recieve it, they said the mortgage was charge off and to call a number May 15 . I Called and the office didnot have any records I CALLED several times and no records. I had my Insuurance company called the chase office in Florida where the where proof of insurance on property goes. They said no proof was needed it was paid/closed. Our Credit Reports say paid/closed 0.00 balance. We had debt collectors send us letters regarding Chase and we send the copy of Chase being paid/closed. Today Semptember 20 2011 got a letter from Chase saying they will settle for a 6, 446.00 payment before OCTOBER 15 or 64, 446.00 AFTER THAT . Our original mortgage was 60, 000 in 2005. So my advise don't get a motgage from Chase! We have our lawyer looking at letter. I had called them but there's no way of talking to Jack----

Our story is the same as all of you... told not to pay, tried to get modification for 2 years... They told us not to send another payment till our mod went through. So here we are months from where we started and we have decided its time to walk away. Our question is do we have to be worried about out personal bank accts, wage garnishing ect...

I have been trying to work with Chase for 2 years to get my loan modified. They have denied me a couple of times. They told me to start the process over. They say I am missing docs. The list goes on and on and on! I found a buyer on my own and Chase refuses to take any responsibility for a mess they helped to create! They won't negotiate at all with me and insist on me paying all late payments, penalties, and other fees when they knew all along they were not going to modify my loan. This will end up in court and I was trying to avoid all of that.

Without going into the specifics of my ridiculous encounter with a handful of Chase customer service managers and representatives who cared only to patronize, condescend to, and belittle me, I had an eerily similar situation occur earlier today. It is remarkable the executives allow (endorse? Encourage?) the type of smug, snide, and arrogant treatment of their clients/customers by their own ill-mannered and uneducated subordinates . . .I am DONE with JP Morgan Chase Bank.

I received April's statement from Chase and saw that the minimum payment of 2% of the balance had been reinstated and the $10 monthly service charge had been removed and credited to the account. Is this a result of the federal bail out?, the result of a law suit?, or was it all just an effort to reduce the number of 3.99% and 5.99% accounts?

Ok you all, you need to understand that if you use a bill pay service with your bank to send the payments, you need to give it 3-5 business days for the payment to be received by Chase. The reason is because that payment has to go through the Federal Reserve Bank before Chase would get the payment. This process does not matter if it is electronic or not. The process the Federal Reserve is the same process that was done a long time ago with paper checks. You need to give it time to be received by Chase...also Chase has no idea of when that payment is going to be received because you have put that info and responsibility with your bank's bill pay system. Why are you yelling at Chase for getting the payment after the due date when you placed that responsibility with your bank's bill pay?

Chase does have the option to do the same payments through them on their website but they will post the payment AND GIVE YOU THE AVAILABLE CREDIT ON THE CARD TO USE while the whole Federal Reserve Process is being done. Seems to me that Chase is doing more to give you options than your bill pay!

I completely agree - somehow my payments were always greatly delayed in posting. Then one month there was a holiday which delayed it one day past the due date and the REAMED me with fees. I'm outta there - will never use them again and I hope you don't either!

All you have to do is "google chase credit card" and you will learn about their practices. Its amazing that the federal government has not shut them down for usury and fraud. We have 4 cards with them, and all are going to be transferred within the next few weeks.

Their mode of operation is to offer you a low rate, and once you sign up, shoot you up to the default rate through some deceitful and pitiful methods. There are enough stories on the web to illustrate how.

They are a step below a loan shark.

2 STAY AWAY FROM CHASE AUTO FINANCE!
I have good credit and i am customer but chase...give my decline!

First question: Well were you late?
Second Question: Why didn’t you just have your daughter pay the late charges?
Third question (and really the only one that matters): Why didn’t you request a payment history to give you a break down of charges assessed to your account? If your worried about the bank coming up with charges out of no where you can compare their records with yours.

Everyone should boycott Chase. I got a promotional Chase Circuit City card that I was told was interest free. I paid ONCE late, because they changed the payment site from Circuit City to Chase. Now I have finance charges every month. I have complained more than once. I was finally told by a manager that it's all my responsibility and that there's nothing she can do. I'm done with Chase. I closed two Chase credit cards after this and will never bank with them again. I have heard stories from lots of others about how Chase messes with its customers. Down with Chase.

Did you pay in the evening? It says on their website that if an online payment is made after 4:00 pm, the payment date will automatically be the next day.

Chase is aweful! I called them and they had no idea why my card was not working. I called in repeatedly many times, but every time I called they told me to reapply on Amazon.com for a new card. I do not know what they think, I think they offshored the contract to Pakistan. The service representatives in Paksitan think closing a card is fun stuff, for getting the $30 off on Amazon. Or reducing the credit limit does not do anything. It does affect your credit score in a bad way. When I complained to Amazon, they put a nasty message in my credit report, and purchased my Mortgage from another company. Lets see what happens now! I think they are out to get me now.