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JPMorgan Chase Complaints Summary

583 Resolved
859 Unresolved
Our verdict: Dealing with JPMorgan Chase, which has an average resolution rate, requires some diligence. Research their service in depth and read a variety of customer reviews for a balanced view. Approach any customer service interactions with detailed and well-prepared queries to facilitate a better resolution process.
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JPMorgan Chase complaints 1442

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2:48 pm EDT
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JPMorgan Chase Charges on my account not mine.

My name is Hollister Wellborn I have lived in Dolan Springs AZ for the past two years. I came here after living in Henderson NV for five years and before that Las Vegas. I moved here after being involved in an auto accident as a passenger. In that I received a settlement check for $157000.00 I opened a Chase Bank business account. I bought some land here and a 32 motor home to live in. and for the first year and half it has been great. About five months ago my banking info was hacked and stolen and then used to buy over 20k worth of Face Book Ads. Out of New Zealand, I only caught this when all of a sudden my account was empty. From day one of my account creation I have never been able to use the online app. It just never worked. So I had to call Chase and find out what the heck and that’s when we found in one month multiable $800 transactions along with many other transactions all with the same transaction tags Facebook ads…… NZ

NZ being New Zealand, So I made a claim. The claim came to 4K and within two hours that amount was back in my account. After a few days of reflecting I called chase once again to look into other months to see if there was more. And, also to get my online app to working, which we did. At this time we went over more months and this time found over 12k transactions again. So yet another claim was submitted. This one was denied as they said I still had transactions out there that I had failed to dispute. So again went through and at this point we found five small transactions in October, So I claimed them and within a few hours this five were back in my account, they totaled less than $30. Yet the 12k was still being denied.

Again their reason being that I still had transactions out there, so I went looking again and in the month of December I found over $2200 worth of transactions and then sent that claim in. this in turn was denied, but the reason had changed. Now it was denied because the transactions had been done properly. So I am being punished because the thief used my info correctly. Again out of New Zealand. Which last time I checked is nowhere near Arizona or north America, at this point I submitted a complaint to the Consumers Financial protection bureau

This got me an email within two days from Chase Exec Office and they were all so sorry this has happened, we will be handling this from now on as we will advocate for you. after a week of waiting for them to do something all I got was sorry there is nothing that we can do for you as I need to prove it was not me in New Zealand. At this point I mentioned all my time in the hospital while all this was going on, a few weeks later out of the blue I get and email to call the claims department as they need certain documents to continue the research of the claim. So on calling them was told to fax to them a list of all the days I was in the hospital. I went to the patient portal pf the Kingman Hospital and downloaded the 8 pages of all the times I was in the Hospital. Then faxed same said papers to them, a few days later was told that this was not enough. So I asked what more do you need? All I got was I don’t know. We need to verify that you are in Arizona and not New Zealand, which is what the hospital Document does, I really have come to believe that they do not know that New Zealand as a country unto itself. And not part of Arizona.

I don’t know what else to do, all I want is my money back in my account so I can pay my bills and get my meds I have had to go to the hospital three times now due to not being able to buy my meds. And just from all the stress that this has caused. PLEASE HELP.

Desired outcome: my money back in my account all of it . comes to about 20k that was stolen

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1:16 pm EDT

JPMorgan Chase Harassment by branch manager Jayson Bruno.

Hi: I have made a previous complaint about this issue via email on april 25, 2023 but I received no response. I entered the chase branch on april 21,2023 at about 3:00 p.M. Located on bushnell road in old bridge, new jersey 08857. I went to speak to the manager jayson bruno. He ushered me into an office which was not his own. He told me that his boss was using his. I could see the man he said was his boss through the glass. I didn't think anything of it at the time but the lights were already on but he flicked on a switch. I believe I was being either recorded or put on speaker phone while having a business discussion with jayson bruno in an office cubicle. This is not acceptable and I don't have to take it. Everyone in the bank heard our business conversation which lasted about 15 minutes. Manager jayson bruno has insulted me in the past, along with his sidekick naveen swamy, another bank employee. The problem here is that I am the local trans person and the locals just don't like it. I can't contact the police because they are part of the problem. I get no help from them or civil rights personnel. Please investigate. Jamie ann nowakowska. Email: [protected]@outlook.com.

Desired outcome: Please just put an end to this childish nonsense. An apology from Jayson Bruno would be shallow at best. I am certain he picks on others, who are a little different. P. S. I look better than half the genetic women in town.

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6:03 pm EDT
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JPMorgan Chase Auto Loan Acct# [protected]

This Notice is made regarding the Breach of Contract, FCRA violations and possible Securities Fraud for material misrepresentation.

I am coming to You Chase Bank as the Holder in Due Course, and as the Consumer regarding a credit transaction for a 2017 Jeep Wrangler Rubicon used for family and household purposes (NOT Commerce). The agreement titled "Retail Installment Sales Contract" contradicts what is reported on my credit file, which is materially misleading as my credit file indicates a "loan" was given, when no goods or money was loaned to the alleged debtor evidenced by the required notice under 16 CFR § 433.1.

I requested GAAP Audit Trails and other Account Level Documents with no response by Chase Bank. I sent in a valid bona fide dispute to the Credit Reporting Agencies whom informed me that Chase Bank has verified false information, not accurate and/or complete. Violating the Fair Credit Reporting Act as Chase Bank seeks to damage my Credit Life and reputation causing denials of credit amongst other things.

In order to facilitate a peaceful resolution, I then tendered payment for the disputed amount to satisfy the debt in full by way of an Accord and Satisfaction-Money Order, which is backed by GOLD from the United States Postal Service and UPU (VALUABLE CONSIDERATION) to settle and close the alleged debt for account referenced above. Which Chase Bank has deprived me of.

I am now in receipt of hostile communication from Chase Bank threatening to "repossess" what is legally and lawfully my property. Adding undue stress/harm damages to my well-being. Chase Bank has breached the contract pursuant to Accord and Satisfaction and now seeks to extort payment from me causing me severe anxiety as evidenced by several doctors in my network.

To add to my misfortunes caused by Chase Bank, it has come to my attention that Chase Bank has made a material misrepresentation to the nature of application/note instrument and possible securitization of said note. I was not informed of any investment that may have gained interest in my favor for use of my securities that according to Chase Banks Trust Indenture, was used as a cash equivalent and asset to the Bank.

I have exhausted administrative remedies with little no cooperation on behalf of Chase Bank/agents/assigns. And I will be filing a Demand for Arbitration shortly.

You may reach out to me via phone at [protected] to discuss Settlement Conference so we may avoid controversy. ALL documents available upon request in PDF format.

Desired outcome: Refund of all Accord and Satisfaction payments, Title free and clear and to update my credit file as "paid in full" and for violating 15 USC 1681s-2(b) for multiple months $6,000.00 USD ($1,000 per CRA, for 2 months)

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4:17 pm EDT
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JPMorgan Chase Scheduled appointment at branch

I am a Chase customer and have been w/Chase for multiple years.

I work w/clients who are receiving their Social Security Disability Insurance, SS Retirement Benefits or receiving their income on the Direct Express Card. I have always respected and valued the customer service at the 3620 N Central Ave, Phoenix Chase location. I have taken multiple clients over to this location because of the great customer service.

I am now at the crossroads of referring my clients to Chase because of the poor customer service my client and I experienced today. My client had a 12:00PM appointment that we were present for at 11:50AM. The banker was fifteen minutes late to the appointment with no acknowledgement that the future customer waited beyond scheduled appointment. I informed the banker he was 15 minutes late, and he said he was with the manager. I informed the banker that he could have poked his head out of the office to inform the customer who was waiting that he would be with us in 15 minutes. Banker said he wasn't going to stop the meeting for that reason.

This raises questions about the importance of customer service and relationships with this branch of Chase.

I also want to add that the bankers I have worked with have been promoted to another position outside of this branch, and these are pretty new bankers.

Desired outcome: Teach customer service and trusting relationships to bankers taking on these customer relationship roles. Greeting the customer like you truly value their business, and the relationship is about the customer, not the banker.

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2:08 pm EDT
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JPMorgan Chase checking

I have a checking and filed a claim and the claims department is excepting a charge on a contract i didnt sign as proof of contract . the owner of the business took my money and doctored a contract to show if i paid deposit i agreed to the terms of something i didnt read , I showed proof i didnt recieve this contract at the time payment was taken and i still didn't get refunded and this scammer is now outed me of 450.00 dollars with no reservation

Desired outcome: i would like my money refunded because chase is goin of a contract that didnt get my signature of agreement

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8:05 am EDT

JPMorgan Chase Service from Chase Decedent Processing Department, San Antonio, Texas

On Nov 17, 2021 a check was mailed to me since i am the beneficiary of my Auntie who passed away on June 17, 2021. Unfortunately the check was lost after following up with Chase Decedent Processing Dept. San Antonio, TX in January 2022. I requested for declaration for lost check form, notarized it and sent it by DHL courier for safe receipt at their end which they did receive on Feb 27, 2023. All the documents requested including letter of instruction are in that parcel. Unfortunately till now, April 9, i have no idea when is the check going to be released. I am supposed to forward the amount in that check to the home care service my Auntie was in. Since there’s too much delay, the Owner asked me to pay it in advance which I did. Can you please help me expedite release of that check to me. I have been waiting for almost 1-1/2 years now. Thank you. And Happy Easter 🐣🐇

Desired outcome: To expedite processing the check and send it to the address according to my letter of instruction. Thanks.

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4:09 pm EDT
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JPMorgan Chase Restricted account deposits

A check was deposited into my account from a Chinese company which had set up a fraudulent account at a fraudulent east coast credit union. Chase put a Restriction on my account. After dozens of Calls to Chase Customer Service and finally multiple visits to my branch an appointment was set up for me to meet a Chase Rep at my local branch. On the Saturday prior to the anticipated appointment the gentleman I was to meet phoned, we discussed the matter and the Restriction on my account was lifted. Now, three weeks later, I received an email from my Insurance company that they could not withdraw my monthly payment as my account was Restricted.I contacted Chase by phone. The Customer Service Rep on phone was rude, curt and unwilling to help. I asked if Deposits could be made into a Chase Restricted Account...she replied "No". Expecting this answer I read Chase Banks terms and conditions to her, which clearly state "deposits can be made..." I then asked her to check Chase records regarding calls to customers, her response: "I am unable to do this as we don't note calls made from a Chase representative to a customer and hung up. End of story.

Desired outcome: 1) Discipline of Chase phone rep. 2) Explanation of why there is no record of Chase Manager call to me 3) why there are no notes of his lifting the Restriction 4) An apology to me

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11:37 am EDT
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JPMorgan Chase Chase will not release funds

About a month ago I received a consolidation Loan from BHG to pay of multiple credits cards. I received checks from the loan to pay off each card and I went to a chase branch and asked the Teller if am able to deposit these checks into my account. After this person speaking to another teller, he came back and he said yes. So I deposited the checks into one of my accounts resulting in the account being block. I called chase and they said they are third party checks and they is no proof they are you. I provided the Truth in Lending Disclosure itemizing all the checks deposited. They came back with they cannot accept it. Then they tell the bank they provided the checks has to cancel those checks. I go back to lending company with that info and they said they can't because they show up has being cashed. I've been back and forth with chase and every time its a different response with no solution. Saying they need someone from those credit companies to show in person to a branch which is impossible. I am a veteran with PTSD and this has worsened my symptoms.

Desired outcome: I desire that those funds either to be sent back to the original bank so they can reissue me those funds or issue me those funds to pay off the creditors.

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7:57 pm EDT

JPMorgan Chase Power of attorney

I am a signer on my mother-in-law's accounts, as well as her power of attorney. Paperwork was filed but only attached to her investment account, per advice from chase bank employees, several years ago. Her son passed away unexpectedly, and all of his assets have gone to her. I am the court appointed administrator of his estate, as well as her power of attorney. Due to the fact that chase bank only attached the existing power of attorney to her investment account, and would not share the documentation with my local branch for her checking/savings accounts - we have recently gotten a durable power of attorney, notarized by a chase bank employee, in front of two witnesses. My mother in law has decided to share the funds she received from her deceased son with his siblings and nieces and nephews. When checks were cashed - one of them was flagged as "suspicious activity". When I called the bank I spent 3 hours on the phone talking with 5 different people, who could not help me because by the time they figured out the checks were ok, it was after 6pm eastern time (it was not at the beginning of the phone call). Apparently chase had tried to call my mother in law several times to confirm that the checks were legit. As I have told so many people, she is 90 years old and does not answer a phone number that she does not recognize. I asked, as her power of attorney, to have my phone number listed as the main number to call. I was told that I had to go to my local branch and submit my power of attorney paperwork, which I did. I have now been informed that the bank does NOT accept my Durable Power of Attorney paperwork, signed in front of two witnesses and notarized by a chase bank employee. I am beyond frustrated. I have now been told that I have to go to my local branch and get the chase bank power of attorney paperwork and have that signed and notarized before chase will accept me as her power of attorney. What the even heck?! It is not like it is easy for my 90 year old mother in law to get out, HENCE the power of attorney.

Chase bank ALREADY has power of attorney paperwork on file, and additional Durable Power of Attorney paperwork, submitted this past Friday. I do NOT understand why I have to get a 3rd power of attorney to help my 90 year old mother in law with her affairs!

I would appreciate this problem being resolved before I have to do a 3rd power of attorney.

Chase bank has almost $500,000 of our money. I am more than willing to move it all to another bank if chase bank cannot be helpful in this situation.

My name is Deborah Cardinal

My mother in law's name is Evelyn Cardinal Ripely

You can reach me (Deborah) at [protected]

Desired outcome: Chase bank will accept the 2 sets of power of attorney paperwork they have on file and not require me to get a 3rd set.

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9:27 am EDT
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JPMorgan Chase Funds owed

On 11/4/2022 I received a letter from SSA indicating that there is a retirement account in my name by my old employer. Dime Savings Bank of New York FSB. (1996). I contacted the PBGC who informed me that JP Morgan Chase aquifer the accounts. I have been contacting JPM Chases several times gettin a runaround. First they had to investigate. It takes 30 days. On 1/6/2023 I called again spoke to Ann they were sending to another department. Called again1/10/2023 received the same information 2/13/2023 transferred again no resolution. 2/16/2023 received a call from Magda she cannot find my account. She wanted me to submit more proof from 1996.

2/22/2023 called Magda again no answer

2/23/2023 called again spoke to HR Answers she stated they sent a letter to me which I never received I informed them to send again an email me the letter.

3/10/2023 received stated that I received the fund on 3/29/1996. I asked them to submit proof the check was cashed by since I was still employed at the time. That also stated to contact the IRS Who will not have any proof that the check was sent to me or cashed by me.

I did not leave Dime Savings Bank until September. 1996 due to Dime Saving bank was moving to upstate NY. We were all layed off. I emailed Shirnell D Blango whom I recessed the information from an asked for proof the check was cashed by me since they would have proof in there retention files or quality control or management departments.

They gave me a case # [protected]-0.

I also spoke to a rep at Ssa they stated that the employer JP Morgan will have that information regarding cashed checks an proof of all. Information since it was there check sent an they acquired the old company.

JP Morgan Chase still have not sent any letters to me or contacted me as they informed me they will do. If the check was sent to me in 1196 an cashed they should send proof. If not they should be sending me my funds that are owed to me they are holding i interest on all funds that people are entitled to. Please respond.

Thank you

Desired outcome: Funds owed to me be sent or proof that a check was signed an cashed by me (copy of signed check)

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9:12 am EDT

JPMorgan Chase My retirement account

On 11/4/2022 I received a letter from SSA indicating that there is a retirement account in my name by my old employer. Dime Savings Bank of New York FSB. (1996). I contacted the PBGC who informed me that JP Morgan Chase aquifer the accounts. I have been contacting JPM Chases several times gettin a runaround. First they had to investigate. It takes 30 days. On 1/6/2023 I called again spoke to Ann they were sending to another department. Called again1/10/2023 received the same information 2/13/2023 transferred again no resolution. 2/16/2023 received a call from Magda she cannot find my account. She wanted me to submit more proof from 1996.

2/22/2023 called Magda again no answer

2/23/2023 called again spoke to HR Answers she stated they sent a letter to me which I never received I informed them to send again an email me the letter.

3/10/2023 received stated that I received the fund on 3/29/1996. I asked them to submit proof the check was cashed by since I was still employed at the time. That also stated to contact the IRS Who will not have any proof that the check was sent to me or cashed by me.

I did not leave Dime Savings Bank until September. 1996 due to Dime Saving bank was moving to upstate NY. We were all layed off. I emailed Shirnell D Blango whom I recessed the information from an asked for proof the check was cashed by me since they would have proof in there retention files or quality control or management departments.

They gave me a case # [protected]-0.

I also spoke to a rep at Ssa they stated that the employer JP Morgan will have that information regarding cashed checks an proof of all. Information since it was there check sent an they acquired the old company.

JP Morgan Chase still have not sent any letters to me or contacted me as they informed me they will do. If the check was sent to me in 1196 an cashed they should send proof. If not they should be sending me my funds that are owed to me they are holding i interest on all funds that people are entitled to. Please responsed. Thank you

Desired outcome: Send my money that is due to me with interest from 1996 to present since they have held my money. Or send proof that i signed an cashed the check

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3:01 pm EDT
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JPMorgan Chase wire transfer scam

On February 28th, 2023, I received a call from Chase Bank which came up on my caller ID. I used another phone to call that number and it was Chase Bank. He asked if I authorized two wire transfers one for $35,000 and one for $24,000 I said no way I do not even know how to do that. He said he would send me some codes and said they are reversal codes to stop the transfer immediately. I was so scared this is all the money I have in the world that was left to me by my husband. The bank gave me back through wire transfer the amount of $30,093 But said they cannot get the rest due to insufficient funds on the receiving end and they cannot help since I did what the scammer told me to do. Are you kidding me, this is my money and how do I know it is a scam when they say they are from Chase and the number is from Chase. I need the $29,000 I am still missing, please help me.

Desired outcome: Balance paid back to me

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10:53 am EDT

JPMorgan Chase Hacked

I just want to let you know that you have been hacked. Here is the email that I received: J.P.[protected]@Security10238([protected]@alerts.com). The email states that my account is placed on a temporary hold, I don't have an account with your bank. The address on the bottom of the email is: 2023 JPMorgan Chase Bank, N.A. 256343_EM_BP.

I received the email on March 12, 2023, at 9:09 pm

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8:13 pm EST

JPMorgan Chase Mortgage company

I was contacted at 5:48 PM CST from a man who said that he represented J.P. Morgan Chase Mortgage.

The number that he called me from was [protected]. He went through his script, advising me that the call was recorded and that he was calling about a 2.3% APR on my mortgage. I told him that I don't have a mortgage andyou that I am on the National Do Not Call list. his response was, "Thanks for wasting my time, [censored]."

JP Morgan is a company known worldwide with a great reputation. I don't think that this is the type of individual that you want representing you. I've called and made a complaint, but I want to ensure that the issue is dealt with. The Supervisor indicated that "counseling" was the appropriate course of action. I don't believe that this was the first time that the gentleman has talked to a customer like this. The ease with which he called me that name indicated that he had no concern with discipline.

Desired outcome: This man has no business dealing with the public, especially when representing a company with your hard-earned reputation. He might be qualified to clean public toilets but he certainly shouldn't be dealing directly with the public.

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11:21 am EST

JPMorgan Chase Credit card balance transfer

I received an offer in the mail for 15 months no interest on a balance transfer. I called to make the balance transfer and I verified with the agent multiple times that it was for the 15 months the agent assured me that it was multiple times. I had not made a balance transfer before that is why I called so I could get more information. Not even 8 months and they started charging me interest when I called they said that it had expired. I escalated it it went nowhere. The agent lied to me multiple times and this company will do nothing about it.

Desired outcome: Fix it!

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4:45 pm EST

JPMorgan Chase Fraudulent product

I placed an order on-line for a handbag that ALLEGEDLY was authentic. Upon receipt of the order, I knew immediately it was not authentic. I called Chase Customer Service to file a claim against the company and request funds be refunded to my account. There first question was, "have you attempted to reach out to the company"? I replied if they send a non-authentic item, why should I contact them...there was no phone number and the return address did not list a company name, only the state New York. I was instructed to take the item to a department store and have them issue a statement and have them provide a document stating item is not authentic and then take the item with the document stating it's not authentic to my local Chase Bank and they will forward to their claim department. I was appalled that I had to jump through hoops to have the amount refunded. I told the customer service rep to forget about it, I'll just chalk the cost up...the item wasn't very expensive but that's not the issue. When I use my credit card, not a chase card, there has NEVER been an issue if I need to dispute a charge, they will open a claim for fraud. I am really upset with Chase and their claim process...I've had an account with Chase for 20+ years. To make the statement "I should take my money out of Chase" I'm sure they could care less...I'm just one person with approximately $40k in their institution.

Desired outcome: Nothing will happen so why should I list an outcome...customer service made it perfectly clear, that's their process!!!!!

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9:26 am EST
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JPMorgan Chase Money transfer

I have £150,000 in funds in a Chase account, it is to be used for a house purchase. On 8th February I spoke with a chase employee about transfer of funds as my house was completing on Friday 10th , we spend 30 minutes on phone doing necessary checks, the account payee was already set up as I had a previous payment to them (firm of solicitors) I was assured monies would transfer end of business next day (9th) or by 12 Friday morning (10th).

The monies left my account on 8th as a outgoing transaction, the money was not paid as promised on the 10th Feb, contracts were not completed and my family as I were effectively homeless, we still are as having spent close to 6 hours on the phone and up to 2.30 pm on Monday13th it is still not paid. The money is still with Chase but I cant get access to it. Every managed I speak to tells me a different story, I have been been so stressed and worried as no one can give any guarantee when this will be completed. I have a daughter who is an insulin dependent diabetic , her bloods have gone haywire with the stress of this. Its a disgraceful way to behave. I wonder how many other accounts Chase are doing this to? I have now been hit with financial penalties and interest for breaching the contract . I'm in a desperate state. Chase bank owns my money!

Desired outcome: my money transferred as soon as possible and compensation for the extra expenses incurred/housing/removals and the stress of my family

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blaine911
louisville, US
Mar 14, 2023 5:50 pm EDT

Im sorry you guyys are going through this and want you to know just document everything the company has flipped my entire life upside down and still no resolve two months later. Sorry to you guys and wish u the best

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10:15 pm EST
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JPMorgan Chase Service

Chase froze my accounts along with my children's accounts I am one the checking as a secondary. No explanation was given, and there is no one willing to talk to you or help you, I was treated like trash at the branches, and hung up on by the security team. My daughter was denied access to her funds for simply having a relationship with me and told it was not their issue how she was going to pay her rent or car insurance. Chase may have the right to refuse to do business with you, but they do not have the right to our money. They are holding people's lives hostage because a team in India looked at something and said fraud. Freeze their money, these decisions have permanent consequences. Eviction, repo of cars. unable to provide food for your family. WHO DOES CHASE think they are? This bank as no right to claim they care for its customers and the world. it is all a scam. I have filed a complaint with the FDIC, The CFPB, OCC, The Attorney General and BBB.

Desired outcome: I want an explanation as to why this is happening, I want my daughters fund release now, I want an apology and I want a letter in writing that the account closures are not going to affect any of our credit.

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12:18 am EST

JPMorgan Chase Auto finance

I have made payments on time for years usually paying extra towards principal. 11/27 my vehicle was totaled. I was told to keep paying my monthly bill even though insurance paid most with gap payment pending for remainder. My credit has taken huge hit. I have been told two different payment options by customer service. I asked to speak to supervisor was told “no point they will tell you what I did.”

Desired outcome: Supervisor call-apology

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2:25 pm EST
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JPMorgan Chase Claims department

My name is Quincy Wilder and I was recent victim of fraud and my bank insured me that I was protected.

On January 3rd, 2023, I was victim of fraud. I received a call from chase asking me did I authorize a transaction on my account, and I said no to the automated system. I then received an email that my debit card had been added to a Samsung digital wallet at 3:36pm. I don't own a Samsung phone, so I got in my car and drove to the nearest chase bank, and I got there at 4pm. Once inside the bank the chase employee that I was speaking to about the suspicious activity told me to open my chase app on my phone and he noticed that transactions were happening minutes before and while I was in the bank and they had taken $11,800 dollars from my checking account, so he helped me shut my account down and change all my accounting information. He called fraud services in front of me and explained to them what was happening and that the person that got a hold of my debit information had a Samsung phone and he informed them that I didn't have a Samsung phone, that I had an iPhone. The fraud person asked me if I had let anyone use my debit card and I stated no. He told me that I was insured and not to worry and that I had fraud protection, and the money would be returned in 10 business days. I waited 3 days, and I called chase fraud services just to see if they found out anything, they told me not to worry and I would receive the credit for the money. I waited for 10 days, and I called fraud services Jan18th at 10am and they told me that my claim was denied because my information hadn't changed, like email, address or phone number and they can't prove that it wasn't me. I called the bank that I went to on the 3rd of January and the relationship banker called the fraud team and explained to them that the transactions had been overseas transactions because there were foreign exchange rates on my account from the same name that posted the January 4th which clearly wasn't me. The transactions were happening and posting after i received my new banking information. The banking officer told me that this was very strange, and she was asking the fraud team to issue me a credit because she could see that it wasn't me and I was standing in the bank as this was happening to my account. The fraud team told me that the case was closed and that it's not able to reopen. I reported the suspicious activity and was told that I was insured then told that they wouldn't honor their motto of the protection services.

Desired outcome: 11,800 returned to my account.

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JPMorgan Chase contacts

Phone numbers

1877 242 7372 +1 (713) 262-3300 More phone numbers

Website

www.chase.com

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