JPMorgan Chase

My name is Ron Balawenderand I have a problem concerning my home mortgage (loan number [protected]) with Chaser Home Finance. I've had more than six conversations with your Custmer Care personnel to correct the problem however; each time they state the problem has been corrected, my monthly statement does not reflect the correction. Also, my checks are always mailed 2-3 days before the due date. The following is a chronological list of events starting late 2010 in which the problem occurred:

1. Made the November 2010 payment of $552.48 check number 521.
2. Made the December 2010 patment of $522.48 ($30.00 error) check number 339.
3. Contacted Customer Care and explained my error and was told to include the $30.00 in the next payment and the error would be corrected.
4. Made the January 2011 payment of $580.10 which included the additional $30.00 check number 292. The check was mailed on [protected]).
5. North east Ohio had a snow storm at the end of January 2011 and apparently the check arrived 2 days after the [protected]) due date.
6. Contacted Customer care after receiving the February 2011 billing statement and told them I received a late charge of $27.62. I informed them of the snow storm and and stated I have no control over the US Postal Service and they said the late charges would be removed. Also on your billing statement it states that payments received 15 days after the due date would be subject to a late charge.
7. Made the February payment of $552.74 check 302
8. Each billing statement I've received January 2011 has been in error. First, the monthly payment has never been corrected and second the billing date and payment due date are wrong. For examople, I made my April 2011 payment as of [protected]) for $552.48 and on the same day I received another billing statementwith a statement date of [protected]) and a due date of [protected]). The bill amount was listed as $1160.20 with a late charge of $55.24.

In addition, I would like to make a comment regarding your Customer Care personnel. It appears they may not have the necessay tools the make the proper adjustments and may also reqiure additional training. I'm assuming your Customer Care personnel are managed in a call center enviroment.

Your attention to resolve my loan account problems is very much appreciated.

Sincerely,
Ron Balawender

I am having the same problems - husband sick and only working parttime . Put me in foreclosure because of escrow on taxes- paid up to date and they are still holding me in foreclosure and wanting more information that has already been sent . I also recieved a letter that we were approved on the modification and then they changed it to a forebearance and want us to submit new w2s and Income tax proof.

Be very careful with Chase, as they are still ripping people off. They have poor communication skills and their loan officers do not seem to have enough experience to hadle any loans. Just recently (2011) we were approved for a refinancing loan, just to be declined at the very last momment. The $395 that was said to pay for an appraisal, was later on to be for application fee? Ths loan officer never told us this application was going to have a fee, after the fact that we paid was it that they changed the reason for this "fee". how did it go from appraisal to application? then he tells us: "applications or appraisal its the same thing". No it is not because appraisal never showed up to one of the properties, therefore we should not have to pay for that. they took my money and ran. Changed the story over and over again and again. never did we get strainght answers.

I, too, was taken for $395 by Chase. They told me it was a "lock-in" fee. No lose. If we didn't go with the loan, we would get our money back. If we DID go with the loan, the money would be rolled into our closing costs. Well, we didn't go with the loan and just this morning were told that our money would NOT be refunded because our "loan was in the system 10 full days before canceling." We were never told that there was a deadline for cancellation. I paid the $395 with a credit card through Wells Fargo. I now have it in dispute with Wells Fargo hoping that I'll get my $395 back. Absolutely they are crooks! ALL of our personal accounts are with Chase (formerly Washington Mutual). Including mortgage, savings, retirement and checking. I'm pulling everything out. I don't want to give these people another PENNY of my money. Crooks! Crooks! Crooks!

I am in the midst of being ripped off right now. Similar story as the ones above.
I paid a $395 application fee. Locked a 4.87 30 year fix with 2 points . Turned in and signed all the paper work in a timley and responsible manner. About 30 days into the process, I was approved and was told we should be done in a few more weeks. 60 days went by and still no closing date. Then they gave me a free 30 day extension (probably out of guilt and shame that they were dragging their feet) however my rate was bumped up to 5.125 and an extra .125 of a point added on. An old bait and switch but I sam still willing to do the deal. Rate will expire in 4 days now and my mortgage officer tried to insuate that I did not want to do the deal and therefore am not entitled to a refund. Now that I made it clear that I do in emails... there is silence and no phone calls are being returned. They are waiting for the rate to expire because rates are even higher now than before. What a bunch of crooks!

My Mom experienced a denial of her loan application from JPMC even after a great credit report, a very nice appraisal, 10 years of early payments made to, new windows, put in new hot water heater, new hard wood floors, new stone wall decor framing yard, well kept yard, and a payment of $750 Application fee- non refundable. Very disappointing.

We know where you are coming from as we have been waiting forever for Chase to say yay or nay on our mortgage loan. They took their good old time in underwriting then come back saying they needed a 2nd appraisal. Even though Chase was negligent with the 1st appraisal they said we had to pay for the 2nd one, which cost more than the first appraisal did.
We just found out today that the 2nd appraisal came back exactly the same as the 1st and wasn't even carried out in a full appraisal manner. Man, what a rip-off and a way for this bank to take more money from us for no good reason. We now have close to $1000.00 in appraisal fees to one bank and not a damn thing so far to show for it. I’m starting to believe this whole damn world has gone mad or something!

Hello,

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I have 11 WAMU originated Chase mortgages on 10 rentals and my home. After divorce I fell into same situation of overdue property taxes causing escrow creation and Chase is ruining my credit by taking payments and applying to full escrow shortage sending mortgages past due. Plus raised Credit Card interest to 27% and cutting limit every payment to keep it maxed lowering credit score too.

End accounts with this greedy entity! And complain!

I made it clear to the service robot that I was not interested in over-D at the begin of last year, and without notice, they deducted my other account with them, all I had.

If I had used this account card I would have been charged
even more OD charges.

I closed the account that was robbed.

They informed me that if they have to close existing account, (with OD's) I will be charged 30.00; and be sent to collection.

HELLO,

Thanks.

I am having the same issue with chase bank. I was charged over $250 in overdraft fees for a $1.63 purchase over my limit. They are a joke the way they won't take out transactions in the order received.

chase is very much so a rip off..chase charged me 600 dollars in over draft fees and i had the money to cover all of my transactions..yes it is very much so chase fault because it they would process the transaction in the order they was recived people would not have this problem..like some one said earlier, they set there customers up for failer so our money can go to ther execs for bonuses..it is a hurtful feeling to know they can do this to us legally..someone need to stop this..

I totally agree I am disput with chase right now for 400 dollars and they are telling me they cant help me at all when the guy overseas told me how much money to put into my account and then it just snowballed because he gave me the wrong amount! SO MAD who can I contact to go higher up the phone conversation was recorded and all!

I agree not true...My account was comprimised and Chase informed me to close the account and open another in which I did. Well there were things being presented towards the closed account so Chase opened the closed account (which had no money) and started charging nsf fees...When I asked about that they stated if something is presented towards a closed account it will open the account what the %^&*. Why did I need to close the account. Why not send whatever is presented back as "account closed" My account ended up being overdrawn $400 and they took the money out of my other account to pay off all those fees. So if someone knows of anything that can be done please let me know.

msbrwn_queenbee@yahoo.com

I am so pissed off, I also receive a $125.00 in over draft fee, I filed a complaint with the BBB...per the CSR at Chase it's Chase's policy to pay the highest dollar amount first ...Jay am ready to band together in suing Chase.

I have also received over $350 dollars worth of overdraft charges in 6 days. I have been mislead, lied to and threatened. I am currently contacting a lawyer and beginning the process of suing Chase and it's lying representatives. If you ready want to band together then let's do it! We can exchange information and file a joint lawsuit. I will not give up until my money is refunded in full.

The original posted is 100% correct... I was charged $560 in overdraft fees within one week from Chase, which started from a $1.12 debit, and snowballed from there... I was able to get almost half of that reversed, and I will continue to fight it. I think we all need to start banning together.

I should also mention that I was WAMU customer that became a Chase customer by default. WAMU did not do this!

Not necessarily true. I did not overdraw my account at Chase and I still received charges. Upon further investigation, I learned that they process transactions in a way that set up their own customers for failure.

More info here:
http://www.myspace.com/closeyourchaseaccount

oh and even if they believe that you got scammed too (which they probably will, this is a common scam), you will still be the one who is responsible for paying them back the $3000. The originator of the check will never be found and neither will that 3k you gave him.

I hope you have $3000 to give them on Monday, because if you don't, they are going to be calling the police to pay you a visit.

We transferred a balance of another card to Chase Disney because they offered us a 2.99% for the lifetime of the loan. What they neglected to tell us that our payments would not be applied to the existing balance on our Chase Disney card until the transfer is paid off. FIFO - first in, first out should be the policy but no chase is allowing payment to go only to the lower APR while the higher APR accumulates. That is not good business. I've never cared for Chase and originally canceled my Chase card, but this one is my wife's card and I warned her about Chase and my experiences.

How would you like your employer to be two days late with your paycheck! You know the rules and if you didn't you did not read the documentation that was sent with the card. Yes, I have a Disney Visa and if I follow the rules they have followed the rules. Not bad business, bad customer.

I had a credit card through chase and united airlines for over 1 year closed it a couple of months ago. They can not find the account! Despite that it has a balance due to me only $19 but still why should chase get an extra $19 of mine?

rep #1 on hold for 5 mins then transferred

rep #2 also unable to help on hold for 10 mins in transfer

rep #3 Not sure what to do transferring to a supervisor on hold for 10 minutes then disconnected

called back directly on hold 7 mins

rep #4 starts reading me information from an amazon credit card that is not mine but someone else who has the same last name as mine but different first name, transferred put on hold another 10 mins

rep #5 Emmanuel the incompetent in the fraud department this time. Insists that my acct #, name, address, social yield nothing that even though the card is cancelled they would be able to see it. Says he'll try the debit department it is not a debit card! But claims to try everything and I don't have a card. I tell him I have a letter from them on Chase letter head showing the customer service number I called informing me of the balance. that I have a scan of the Chase credit card, bills for the chase credit card even an Equifax report showing my chase account. He does not care, I am advised to go to a chase bank, the closest one to me is a 3 hour drive. I point out the absurdity of driving 6 hours when I can email or fax him information he does not care. This is the only step! Now I'm sure if I were to show up at a chase bank they could help me with a chase credit card issued through united airlines? Yeah right! thanks for nothing chase I guess you get to keep my $19.

### chase. These mother###ers get handouts from the feds using OUR tax money, but when the common people get in a bind, they just ### 'em.

I say ### the credit card companies, I like to see what they would do if NOBODY paid back what they owed.

It's time for the pitchforks and torches.

Just spoke with Chase to cancel my two cards due to the same ridiculous APR hike to 29.99%. Both CSR and Supervisor was stoic and rude. 30% APR? That is a ridiculous and inappropriate APR to be charging. I will no longer be a CHASE customer nor do I advise anyone to bank with Chase based on their lack of courtesy and the poor manner in which they treat their customers not to mention their unethical policies. Being a WAMU customer for over 12 years, you would think they would show some compassion for their loyal customers and at least consider customer's record and history into account instead of bullying their way to riches. Now that they are one of the largest banks if not THE largest bank, they will use their leverage and power to take advantage of their customers. But I will no longer be a victim of their wrath...I'm taking my loyalty elsewhere. GOODBYE CHASE!

Exactly the same thing happened to me. I had a WAMU card for 9 years at 9% interest and now it is 27.99% from being late one time-due to the DUE DATE changing w/out notification. WHAT? They are bankrupting people. I called they were rude and did not care. Who and waht can be done? There HAS to me some federal laws concerning this. Who governs the credit cards?

I'm in the exact situation. I also had a WaMu card and when Chase swithed over the put me on paperless statements which caused me to be late, charged me a late fee of $39 and increased my interest rate to 29.99%. Now I can't afford to pay my bill each month. I only have a $5, 800 balance so I'll never get it paid off now. The interest charges are $134 plus a min fee which will very slowly take my balance down. I fear that I'm going to have to file bankruptsy because I've been laid off and other creditors are doing the same. This was their intentional mistake to get more money from me. I tried talking with a supervisor but he said that there was nothing he could do about it. What is our country coming too? There won't be much left.

i would recommend prepaidlegal by being a member of that service you have a law firm on ya side 24-7 for 26.00 a month and in ya situation they can get it straighten out with a series of letters or phone calls because when it comes to businesses there is not much we can do but when you have the power of an attorney it changes things so email me and i'll get you some info rwj19731@yahoo.com

I had a similar problem with them, someone took money from an ATM, and chase denied my claim about 40 mins after I filed a claim, they said my case will not even be investigated because by their guidelines its not eligible to be investigated. I am still calling them every day but no results yet, its been 20 days already. People, stay away from chase, your money is not safe in that bank. their claims dep sucks big time, WAMU was the best bank ever, chase is the worst.

I was in the same situation, I sued Chase in Small Claims court for treble damages and won my case easily - you should do the same.
It seems to be Chase policy in cases of ATM fraud to accuse the account owner of making the disputed withdrawals themselves and put the burden of proof on you.
Their policy is in short: YOU ARE GUILTY UNTIL YOU PROVE TO US YOU ARE INNOCENT.
Now Chase is a powerful Corporation but they still don't get to change one of the most basic laws of our great country - everyone is INNOCENT UNTIL PROVEN GUILTY. This means that if Chase accuses you, they have to produce EVIDENCE to support their accusation.
Research the 'Electronic Funds Transfer Act' and sue Chase for treble damages in Small Claims court - if you are innocent, you will have no problem winning your case as I did, I got my money back plus costs and expenses plus damages - Chase will be paying for my next vacation.

I agreem what is she implying by they cant afford it. is she saying mexicans cant afford it. that is racist.

Oh you have a mexican/greek friend...then it's OK to sound racist.

At least be honest and admit it without having to add in that you "have a friend" of said race - like saying that cancels it out or something.

Its no longer America its Mexico... Before anyone on here starts bashing me as being racist I have a friend that is mexican/greek... but she knows my feelings... Thats why I live in upper class neighborhoods they cant afford it...but if I were you I would honestly get another bank

The district manager of Tulsa is Michelle.

Oh and also, I asked the personal banker, Corlin to call me when he verified who authorized these charges. He said he would find out and call me. Did he call? NO
Then I called the district manager of the Tulsa Branches, and was told she has a cell phone and will be contacting me from it. They would not give me her number, nor did she return
my call. Thanks again Chase for your lies. I may be contacting the BBB and our governor on this issue.

Today, December 6th. I went in Chase Bank in Utica Square, Tulsa OK, and requested a payoff. The personal banker told me there was no fee. I then see a $60 fascimile fee on my payoff. He called someome to verify. Then I was told that I called in and requested this 2 times in October and was told then I would be charged $30. This is not accurate at all. I am so mad. This is why I am changing banks. They have alot of hidden fees that you are not aware of until you ask for it in writing. Payoff, so forth. I am afraid to call and ask a question over the phone, they may charge me $20 to do that as well. Needless to say, Chase Bank in Tulsa OK is the worst bank I have ever ever been with. We are changing everything we have with them to another bank. Honesty is a big thing with me, and when you try to hide things just to make the almight dollar. I don't agree with that at all.

Chase sucks! Just got that fee as well. If we assume that this is fully automated, and that a human does not have to intervene it probably tied up the fax line for 30 seconds, assuming it is a one page fax. That being said, that would work out to $3600 per hour. Or if we assume someone had to do something, perhaps it took 5 minutes - which would be $360 per hour. Wouldn't feel so ripped off, if they actually spent that money to hire more people, but you know this is the cherry on the whipped topping of some bank executives cake. Sorry for the rant - anyone from Chase care to address this?

Chase charges customers $30 just to make a fax. Period. This is gouging. There is no justification or excuse. Customers have no choice but to pay the gouge fee. Chase will not allow attorneys to request payoff quotes at closing like nearly every other mortgage company does. Chase gouges. That is what it thinks of its customers.

Chase charges $30 just to make a fax. Period. That is gauging plain and simple.

The fee is listed on the statement, but now where on my loan documents does it state this fee will be imposed at my closing. I was directed to the State Atty office after I try that I'm taking them to small claims court.

I am glad you wrote this article so that everyone can read about their bad policies. I got hit 4 times with the $30 fax fee paying now $120 for a pay off statement. That seems criminal. I am thinking of reporting Chase to the better business bureau.

I got hit with the same $30 fee. I questioned it over and over..."$30 Dollars...for a FAX?" I'm so glad to be rid of them.

It's in the schedule of fees so if you read the schedule you shouldn't have been surprised. However, I do agree, it is greedy. VERY. It's worth it to be done with them though.

We applied for a refi in December 2008 with WAMU. Our credit score is over 820 and we have over 50% equity. Immediately after applying, Chase took over WAMU. For 5 months they kept asking for more and more documents, some on the ridiculous side. Nevertheless, we provided all documents requested and were constantly told there was no problem with the application. After 5 months we received a form letter telling us our application was rejected because of "inadequate or improper collateral." I started making phone calls and eventually worked my way up to the supervisor of the underwriters -- the people who make these decisions. He told me that the rejection was a mistake. There was nothing wrong with our collateral, but they were rejecting the application anyway because our income dropped in 2008. Except our income was still more than adequate to meet all our modest obligations. Since I am a lawyer, I started drafting a complaint to sue Chase. Before I had a chance to file it, I received a letter from a different department of Chase basically saying they knew they blew it and wanted a chance to start over. Long story short, the former WAMU people dropped the ball and never filed the proper paper work with Fanny May to extend the interest rate lock-in when the bank extended it tfor us. As a result, Fanny Mae would not insure the loan so Chase had to find a way to reject the loan. They knew they would lose in court, so they offered to start a new application with no costs whatsoever, and to buy-down the rate for us to approximate our original loan. They had our house re-appraised and everything was moving along when they decided to have the house appraised again (within a week of the first appraisal) and, surprise surprise, it appraised for 20% lower! In a week! And based on the crappiest comps in the crappiest neighborhoods. It is now 9 months since our original application with WAMU and we are still waiting. And waiting. And waiting. If this second round crashes and burns, I will be seeking similarly situated people for major lawsuit. Stay tuned.

You told my story. They contacted me in Jan 2009 for a $750.00 fee on my credit card and then approved it in April 2009. They had the home appraised and we have almost 65% equity after recent adjustments. Now they won't return phone call or anything. I have contacted the federal authorities and filed a complaint. Contact the " Comptroller of the currency, administrator of national banks in Houston Texas. You can file with your state as this is a national bank.

I paid off my Chase auto loan in Sept. 2022. They said the title was sent out in Sept. but I never received it. Apparently, they do not put a tracking number on such an important document. I have to apply for a duplicate title and spend a day off work and pay $50.00. This is absolute incompetence and parsimonious on Chase's part. Very disappointed.

I was trying to cash in my government bonds and the Assistant Branch Manager Debra Phillip started to debate with me aloud, about not having an account at Chase, and therefore I couldn't cash the bonds there. I tried to tell her that these were government bonds, and that can be cashed in any bank. Finally after a period of ten minutes she decided to make a call to find out, that she was wrong and that I could cash them. I was embarrassed and humiliated.

Same exact thing on my loan. Started In January and am still calling him every day. Processor was fired, you are one of 40, 000 people that applied. I was sent an approval letter 8 weeks ago, still not closed.

Similar deal here, but finally got ours through. We started the process in December with Chase (ours was with Chase, not WAMU), the loan officer either left or was laid-off or fired when WAMU joined Chase. Then the delays and additional request for the same paperwork started coming in. Finally I started bugging them everyday, threatened to pull investments and all of my business out fo their bank, and within 2 weeks we finally closed. But I had to bug (e-mail and phone calls) the Loan Manager and the person handling the loan every day. Only good thing out of the process, and complaining, was that the original locked rate of 5% was reduced to 4.625%. That plus we had most of the fee refunded. So they get to keep our business for awhile, but I was less than 24 hours from pulling it.

Thank you! I was gonna invest 50K, but I think i'll just keep searching. :)