while doing my online banking on the 18th of may, i noticed to ATM withdrawals on my account from the 16th for 100.00 and 20.00 plus ATM fees totaling 10.00. the withdrawals were at the local market here. we never use non bank ATM's. plus i was out of town and have proof. i called the bank, explained the situation, was told by the clerk that they'd send me a blue envelope and form, to fill it out with my story and send it in via fax at the bank. Plus they said they'd credit my account for 130.00 . 4 days came and went, and nothing in the mail OR my account. so i called the bank. i was told less than 48 hours after the call they denied my claim. They never sent me the paperwork, never asked my side of it, never asked for my proof, NOTHING. today i've spoken to 4 supervisors and they are reopening the case, but i have to wait 5 working days for the credit, and if they deny the claim AGAIN then i'm out 130.00. i make 970.00 a month, so 130.00 is a big deal! plus, if they go over my account, they'll see i NEVER use any ATM except the one at the bank because of the fees. we're switching to Wells Fargo. either that or we're putting our money under the mattress.
I visited the branch this week and had to make a withdraw because the ATM was not working again (another...
I have had a credit card with chase since 1984, and am in good standing. Due to medical expenses I have had to carry a balance lately, and pay around two times the minimum balance monthly. I have a very good credit rating. I just received a form letter type statement from Chase telling me that they are going to over double my interest rate in July. I am enraged, and have have decided to cash in a CD, and actually transfer what is left on the balnce to a credit card that actually has a higher rate than my chase card at this time. I am mad, and I am not going to give chase another cent of my money. I have another credit card with Chase that carries no balance and I am also closing that account. I know that it will tweek my credit rating, but tough. This is a principle thing for me, but just think if everyone who was being ripped off by chase would figure out a way to close all their accounts with Chase. We need to figure out ways of not being victims of companies that believe they have us over a barrel. Sometimes it is worth spending a little to stand up for what is right. I am disabled and living on a fixed income right now, but I refuse to be a victim of Chase Manhattan.
I have a mortgage loan from Chase Home Finance for about 1 year. I am in the process of refinancing through...
We paid a 350.00 non refundable fee to start our loan process. We have excellent credit and over 50 % equity in our home. We have had our loan with WaMu for 7 years. We started the process in January 2009 with the loan closing date was not till April 23. We were told every thing was "good" for our refinance to a 20 year 4.75%loan. We provided all documents requested, We did not hear from our loan officer until April 16th, Again everything was "good".
On April 22nd we received a call saying he needed a road maintenance agreement, which I scrambled to get. Then He said he needed something called "By law"s attached to it, I never got an exact description of what it was. He said he would file for an exception and an extension . He did this the day AFTER the closing date and sent an email that said the loan was denied because the loan was too old.I copied every email correspondence and typed a letter with documents showing how our loan was handled [ or not handled] The next letter I get is one saying the loan was denied for "insufficient value or collateral-unable to verify identity." This is not what we were told from our local bank. We really feel that this was due to the incredible amount of loans they are trying to process and ours was not a priority since they had nothing to gain by reducing our rate and they had offered a low fee loan which is another story in and of itself. So they got our $350.00 and continue to hold our 6.125 % loan. We were taken and I want to tell as many people as possible after all they took my tax dollars too!
I had a 4 year loan with Chase Auto Finance for my Saturn. I paid the loan off 5 months early. Chase sent me...
Don't trust Chace they promise no problem you have a great credit score just need you credit card and we can get stared. They appraised the house and the day that the rate is to expire i get a letter that said that i am over extended. i have a credit score of 780 and was pre approved the new rate and terms meant that my new mortgage would be $1000 chaper a month so how could i be overextended? it was a SCAM to get my $750 now i cant get anyone on the phone or email respone from Marie Messner or Andrew Kim NO PROBLEM MY A.
Read more: http://www.consumeraffairs.com/finance/chase_mortgage.html#ixzz0FWXA5rOR&B
I have been a Chase Mastercard card member for five years, and I have never been late or missed a payment in that time. I recently changed personal checking accounts. This past month, I entered my new routing number and account number and submitted a payment for the full balance of my account four days before the due date. The payment showed up in my account and I thought all was well.
Then, one day after the due date (5 days later), the payment was reversed. Apparently I made an error when typing in the routing number of my new account. As a result of the reversed payment, I was one day late in paying the card, and a $39 fee was applied to my account.
I called to see if they would reverse the late charge. I thought it would be no problem. Once before, when I was moving and a bill got lost, I was late on a Discover Card payment, and they reversed their $25 charge quickly and easily. Chase, however, told me that "in these tough economic times" they were unable to reverse charges. Now, as both a card holder and a middle-class tax payer, I am very offended by this statement. My money already bailed out Chase Bank, and I have been a good customer for five years, without a problem or complaint. To top it off, the customer representative immediately assumed that I would not pay off my account and acted like she was going to hand my information over to a collection agency. I am insulted by the assumption that I would not pay my debts.
I will close the credit card account tomorrow, assuming my payment for the full balance processes by then. I will also never again use any Chase product or service again. Chase was willing to lose a customer over a $39 late fee. If you are considering them for anything, I urge you not to. Their customer service policies are so poor that they deserve to close their doors.
Chase formly Washington Mutual has been delaying and delaying my home loan refinancing. I started my loan...
Beware : My Financial Advisor at the Chase Branch on 51st and Lexington in NYC closed out my IRA and bought bonds and equities without my knowledge or permission. Seems that this kind of thing is ok with Chase. Kind of surprised that I didn't have to sign anything before he could do something like that. I'll be moving my money to another bank once this mess is cleaned up.
I have WAMU visa card, which is taken over by Chase bank now. Chase has converted WAMU home page to "Chase" during march 7, 8, 9, 2009. I had set up online payment since I had WAMU card, but Chase has changed it, as a result my March statement payment didn't go thru, and chase charged $ 39.0 late fee + Finance charge. When contacted customer service, call wdiverted to Phillipines. Customer service Rep was very rude and not courteous and didn't care to answer any question. When asked She didn't provide her Rep ID number, she didn't tell her last name, which city she is located. She didn't accept complaint over the phone. she didnt provide address where to send written complaint. She didn't waive late fee + finance charge and kept arguing on each sentence and humilating the customer, as this is all customers fault. if Chase website was not working for 3 day. and she cannot do any thing in this situation.
I have other credit cards like Discover card, Amex card, Wachovia Visa, Capital One Master card and their customer service Reps have been help ful and couteous and easy to do business. I shall not recommend Chase Cards to any body. They have out sourced customer service in Asia, it sucks.
Fraud dept. calls me to say that they have put a "hold" on my account for questionable purchases. Purchase were legitimate that they put hold on, but for unauthorized charges from www.smartsavings.com in the amount of $29.95 + $1 every two weeks, they say they can not stop this!!! This is the "fraud" department!!! I asked them to google www.smartsavings.com to see the scams that this company is up to and they just shrugged this off.
Terrible customer service. They say the only thing I can do is cancel my card and get another one!
Chase needs to get act together!
The chase bank took over for washington mutual not too long ago. Last month I realized I had forgotten to...
This happened to me several times. I often use my debit card for transactions, like buying lunch or stuff. Problem arises when I have low balance, I first check the ATM and check my balance before I use the card. having checked the balance, I used my card for another transaction. Now problem arises when previous debit card transactions do not reflect in several days, and when they reflect, my balance become negative and I get charged for insufficient fund. The thing I don't like is that the balance shown in the ATM does not reflect the "current" balance. There are still some pending transactions and for whatever reason, they don't get reflected quickly. My other debit card is like real time. Whenever I use it, it quickly reflects in the balance on the ATM.
Chase took over Wamu and my credit card balance. With WAMU I signed up for a payment reminder so I would not...
In October of 2005, my father who refinanced with Chase Home Finance, passed away. Unfortunately he passed...
I am in the midst of a foreclosure with J.P. Morgan Chase Bank, NA. on a home I own is Cincinnati and noticed...
I had been a customer for 12 years without a late payment. I didn't receive a bill last month and was popped for a $40 service charge and interest on a card I had paid in full for 12 years - no late payments. I called customer service and was told that neither the first person I spoke with nor the supervisor could waive the late fee - supervisor even hung up on me when I asked him to repeat that he did not have the authority. Was told it was "policy". Went to a branch and they said if I had another account they would try to help but without another account there was nothing they could do. This is the way they choose to do business I choose not to do business with them - a pity after 12 years. I guess they get enough of the taxpayers money they just don't care to keep customers who pay the bills...
I never was behind paying my bills, but I had to go onto Social Security Disability a few years ago, and that is the only income I have. I got a checking account at one major bank, and a year ago I switchd to Chase. In one year I have paid about $3000 on overdraft fees and though I tried to discus this issue with them several times, they have been cold and heartless. Obviously, when I have to pay these fees, I can't pay my bills, and I am more behind than ever.
Even if I am overdrawn by $5.00, I get charged $35.
I really hate the whole banking system, but I have no choice but to have an account. Though my story is not unusual, I feel like we are all victims, and I resent that they are "bailed out" but they won't give their clients one break.
I had a credit card with Washington Mutual for over a year and a half. When WaMu went south, I took my money out of the bank and opened up an account with Wells Fargo. I kept the credit card, which was taken over by CHASE. Well, I had not missed a payment in over a year and a half. The payment date was changed and because I pay bills online, I happened to miss the payment date by five days. When I looked at the bill I decided to call CHASE. I explained that as a loyal customer to WaMu, I was not currently working could they waive the late fee of $39.99 off of my bill.
Long and short. I talked to four different customer service reps. Each one was a supervisor of the last one I spoke to. I explained my situation and that I had never been late, could they waive the fee. Each time I was told that the Terms of their Agreement are clearly stated and they do not under any circumstance waive fees. At this point I am steaming mad. I then look down at my statement and see that my APR went from 14% to ARE YOU READY FOR THIS - 29.99%!!! Are you f-in kidding me?
I then remembered that the nice gentleman at the bank just last week said I was approved for any credit card transfer for a 0% fee for six months!! So, I proceeded to let them know that "when I hang up this phone, I am driving down to my bank and giving my bank my business, because what you are doing is a FLEECING of AMERICA! This is a LATE TRAP! Told them I work in the media and I was going to take part with the rest of American's to boycott and tell the world that CHASE is a FRAUD! I'm making every effort to make my payment on time and the ONE time I am late because of confusion on my payment date - THEY RIP ME OFF!
Went to my bank where the nice representative Lana helped me to transfer my balance to a card at my bank. It took me all of 20 minutes to hang up my phone, get in my car and drive to my branch...smiling the whole way.
Then as I come out of the gym, I see a guy holding a sign at the Corner of Topanga/Ventura that says something like this "CHASE doesn’t keep promises" with a website...