We closed our business on 12/6. On 12/5 our credit card payment was due. Chase called me before I even got the bill showing a past due balance and started badgering me about a payment. When I got the bill I notice they had raised my intrest rate from 9.9 to 27.99%. I called them to arrange payments close the card and get the intrest rate reduced. They did set up payments and change the ongoing rate to 12 %. I asked that the current intrest amout be ajusted for the current month. They said they could but only after the first payment was made on 1/5/2009. The payment was made and I called back to get a credit for the intrest charged over the original rate 9.9 or the new rate of 12%. I was told now after I had made payment arragements and made the first payment they would not do it. Ms Williams was the representative that checked with her supervisor when I made arrangements for payment. She told me they could do it. Jennifer was the second representative I called on 1/8/09 that refused to adjust my intrest rate.
I will never do business again with CHASE bank. After what each American citizen has done by bailing these banks out they pay us back by charging 27.99% intrest. I think that is criminal! They tell you one thing to get you to pay then do another.
Like others complaining about Chase Visa, I too pay my balance regularly. I use the card for everyday expenses to take advantage of the perks. Nonetheless, my wife and I spend modestly. However, over the past year we have found how inept and incompetent their customer service, if you want to call it that, is.
I needed assistance with an overcharge dispute of over $1500. I contacted Chase immediately in November 2007 and was advised to dispute the charges and was sent the proper paperwork. Four months later I contacted them to check on any progress and was told that it looked as if I were at fault. The Customer Service representative recommended I challenge the charges again, my information was updated and the paperwork sent again. I resubmitted in April 2008 and seven months later received a letter stating that my case was closed because I couldn't be reached for additional information. What? Once again, we pay our balance every month and my info was on the paperwork.
I spoke to yet another person, this time in the dispute department. He said I waited too long to dispute the charges and, even with my file "on the computer in front of him, " he had no record that I had submitted my paperwork 11 months prior. When asked why I hadn't been contacted for the necessary information he said that there was an attempt made by phone. One attempt. I sent him the original submission from 2007, by now for the third time. Two weeks later, just in time for Christmas, we were notified that he spoke to a person at the company that overcharged me and their billing person found no error in billing. Apparently, they'll take anyone's word over their customer's.
Needless to say, my wife and I spent several hours not only dealing with the company that overcharged us, but with Chase who we assumed was taking care of their customers. Instead we lose, while they let the dispute languish.
Oh well, at least it wasn't identity theft. I just wish they'd stop sending us credit card offers for our business.
I was ripped off by chase credit cards. I opened couple accounts with Chase credit cards, chase freedom, chase freedom plus, countrywide credit card from chase, and BP Chase cards. When I am working on the rewards based on the rewards terms of the credit cards, they suddenly closed my accounts and take my rewards, $60 for the chase freedom, $110 from the chase freedom plus, $20 from BP credit cards, and $15 from BP credit cards, without any notice in front.
I was going over my credit card statement and noticed a 10¢ fee for a "Payment Protector" plan. While the amount of money being charged to my credit card is minute, I was pretty upset about the unauthorized charge, and being enrolled in some program I have never heard of and most definitely did not sign up for. I called Chase and asked them about it, and apparently I had been enrolled since June 2007. That was quite a while ago so I have no recollection, and this was my first charge for this plan, but I highly doubt I enrolled in any programs because I always say no thank you whenever Chase happens to be on the other end of the phone. The woman I spoke to on the phone promptly canceled the service after my complaint.
This is a rather small complaint, and pretty much harmless (10 cents is not a big deal to me), but beware of being enrolled into plans you have no interest in!
Chase modified my home mortgage for 6.625% in Oct. When I received my statement the interest rate said 6.6.25% HOWEVER my monthly payment was calculated at 16.625% This resulted in more than twice the payment amount I agreed to in writting. At Chase, I talked to 15 people in 6 departments across 5 states. No one would either explain the miscalculation or be willing to start any process to remedy. I will only pay these ### what I owe them on paper, nothing more. And I have paid, every month, on time ONLY THE AMOUNT I OWE IN WRITTING. So, now they are foreclosing on my home and I have to sue to get a clerical error corrected. No, this is not a joke. The amount of incompetance at this company will only be realized once you need ANY level of customer service. Stay away, go to a credit union if you can, borrow from a corner loan shark, you will be better off. Chase received 25billion of taxpayer money from the bailout. Can anyone find anybody who Chase is actually helping financially? Oh, sorry, yes, Chase is helping my Repubican congressional representitive Buck McKeon.
Chase has been calling my friends and neighbors along with my Human Resource Department at my work repeatedly...
My brother got a loan from Chase Auto Finance and used mine and my 75 year old mother's names as references. Chase never contacted us for a reference about him, but now that he isn't paying his bill, they tell me it's my responsibility to get him to contact them. Neither of us co-signed for him (and wouldn't because we know he doesn't pay his bills). The collector who is named Miss Parker, who's phone number is [protected] ext. 1607, said that she didn't know her supervisor's extension or name and that I couldn't speak to them at that moment. I asked them to quit calling my mother, as it is very upsetting to her and has her calling me crying because she thinks she should do something. And this is impossible because she lives on Social Security. These people are heartless, blood suckers. I have given them my brother's phone number and address, and they still call us because he won't answer his phone. He's a loser, and their company is ###. I'll be filing a complaint with The Federal Trade Commission and would encourage anyone having trouble with this company to do the same.
How chase bank and columbia house stole christmas
On august 8, 2008 I purchased some dvds from columbia house, the order came to $35.84. The order was shipped missing an item after many emails and phone calls to them I finally got my remaining item but they charged me an additional three times for that one item. After another round of calls and emails I finally chalked it up to a bad experience that I would learn a lesson from.
On october 11.2008 I logged into my checking account to find that I had two pending charges of $99.76 from columbia house! I immediately called chase bank 800 where I spoke to a wonderful supervisor pat, whom advised that as they were still pending she had been able to reverse them. As a caution she advised that they could submit again as long as they had my card number and provided me the number to the chase claims department.
Immediately I began trying to contact columbia house via their email process on their website - to this day they have never responded to the dozens of emails that I have sent regarding this issue. Calls are answered by someone not qualified to handle the matter, so a supervisor will need to return your call and that never happens either.
I tried to remove my card information from their site, which the site does not allow you to do! You also can not remove the check mark in the box allowing them to use that information for any future shipments and charges! In frustration I changed the billing information on the card to big bird, 123 sesame street, new york ny 10001
On october 14, 2008 they again debited my checking account for $99.76 which resulted in chase bank charging me $75.00 and $32.00 for insufficient funds fees.
I contacted chase bank filed a claim and closed that debit card (As they would not file the claim other wise). I provided them with screen shots showing no purchases, no shipments, no pending orders since the august fiasco and was advised by angel that chase bank would be crediting back the charge and any related insufficient funds fees.
Initially they did credit back the $99.76 and the $75.00 for insufficient funds. Chase refused to credit the $32.00 as donnell advised me because a previous request had been made (The $75.00) within a 12-month period.
On november 20, 2008 chase bank reversed themselves and took the $99.76 and the $75.00 from my checking account again. I contacted chase claims department on 11.21.2008 and was advised by judy that she would re-open the claim and I would receive that information shortly. Several hours later there was still no information received. Again I contacted chase claims where upon andre advised me that I would need to speak with a supervisor whom was currently on another call and would need to call me back.
To date there has been no communication from judy or andre’s supervisor, maybe chase has columbia house train the employees in their claims department!
Thanks to grinches at columbia house and chase bank there will be no christmas in our household this year. The theft of over $200.00 from my account by these two supposedly reputable companies has ended any possibility of a celebration of any kind in my household
Be warned and take your business anywhere else
I've had a chase acct. Since '06, with a due-date of 14-16 each month. Chase changed my due date to the 9th.
Since my statement arrived at the same time, and I pay my bills on time every month, I had no reason to expect the due-date for this account to change. When I saw a late fee on my account, I called to find out why.
Despite the fact that I had a mid-month due date for years, chase said they can change my contract terms at any time. They claim "notified" me of the change when my statement arrived. The claims representative snidley commented, & ldquo;you do read your statement, don’t you?”
For the record: i’m a aaa+ customer. I have a 760 credit rating, own a home, and haven't been late on anything to anyone for 20+ years. Chase upped my due date by a week, and then accused me of being "late" (By one day) ? I've incurred late fees, and my interest went from 0.99% to 22%. I'm confident it is because I have a 15k a balance at .99%, my account was "chosen" for a new due date. They offered no reason, no criteria for why I was "selected" for a new due date. Only that my previous interest rate was no longer available. There is no co-incidence here.
The answer is not to give chase electronic access to my checking account - do these guys seem like someone who should have electronic access to your bank account?
I’ll be writing to all state and federal authorities, and contacting others with similar experiences. Please contact me directly at [protected]@yahoo.com.
I tried to cash in my savings bond at this location. When I went through their customer service, they...
Chase sent us a 3% offer on all transfers for the life of the account, so we transferred the rest of our cards, and closed those accounts, to chase knowing we would not find anything lower than 3%. We mailed in our payment the day we received a bill. For nearly 6 months everything was fine.
One month we received our bill on the normal date and mailed off our payment the day after, like usual, two to three weeks before the due date. The next month we open our bill to find that our % rate had been raised from %3.00 to %14.99, we called to find out why, they replied that they had not received the payment until 12 hours, yes 12 hours past the due date. They had held on the check until the day after our account was due.
I asked them to please put the % rate back down and they refused saying that they had not received it until the day after the due date. The check was dated for two weeks before the due date and they refused to send me the postmarked envelope in which the payment was received saying they had lost it. Chase is a predatory credit company who should not be allowed to do business in this country.
I have had this credit card for 15 years. Just received a promotional offer to upgrade my card to the Visa...
I have been double billed by this service for 7 months. I cancelled the service in October and I am still being billed. I have faxed the proof of double billing 3 times and I have been on the phone countless times. I am actually on hold for 30 minutes as I am typing trying to get a supervisor on the phone. I called earlier and was told that the rep would not put me through to a supervisor and she hung up on me. I have never been treated so poorly. I have absolute proof of the double billing and they will not credit me. I don't know what else to do?
I regret having opened deposit banking accounts at Washington Mutual JPMorgan Chase WaMu. WaMu denied me timely access to collected funds in my demand deposit accounts, contrary to custom and relevant law. WaMu suspended my access to online banking without notice or explanation. WaMu executed a EFT deposit after telling me WaMu would not do so.
I found WaMu branch staff dismissive, disinterested, condescending and insultingly non-communicative. I came to conclude that Washington Mutual JPMorgan Chase WaMu is dishonorable, dishonest and an unreliable counterparty in banking relationships.
One regrets having opened deposit accounts at Washington Mutual JPMorgan Chase WaMu.
Due to a divorce in 2000 I had one outstanding credit card with chase manhattan that the judge in
court issued a judgement to my ex husband that he is liable to pay. I have that judgement. In 2001
I sent that judgement to Chase Manhattan and the credit reorting agencies to remove it from my
credit report and it has not been done as of yet. I have been harassed every day since 2000 from
collection agencies about this debt that is not mine per the judge and the judgement. They say they don't care about the judgement. I WOULD LIKE TO SUE THEM AT THIS POINT FOR HARASSMENT AND
NOT REMOVING IT FROM MY CREDIT REPORT AS IS BY FAR WELL PAST THE STATUTE OF
Take this as a warning! Chase bank wants much more than to hold your money - this greedy, unprofessional...
I am a realtor. I was contacted by a couple who had a variable loan on a home financed by Chase. The husband had become disabled and their house had become uninhabitable. It had TONS of city violations on it and it is in horrible condition. The amount they owed was more than the house was worth. I put it on the market and got a couple of short sale offers. This was in June 2008. I spent hours and hours working on paperwork only to find that each of the 14 times (yes, I have proof) that I faxed Chase, they denied they ever got it or would give me a COMPLETELY different place to fax it to. They would also ask for an additional piece of information. Three faxes ago, I faxed 64 pages! I had to stand at the fax machine and fax it in two parts as the memory would not accomodate that. Each time I called, I was given the run around or they told me that I needed to call another number. I called one day four times and was put on hold for 45 minutes each time and then hung up on! DELIBERATELY. I would hear them pick up and then CLICK! They finally sent someone out to do a BPO. I arranged to get them in and again called for WEEKS afterward. When I finally got thru to the assigned negotiator, he told me that I would have to wait for another week for them to do a internal revalue. I called him back and he told me that they were rejecting the cash offer contracts that I submitted and countered with an amount that was not only ridiculous, it was higher by $20, 000 than what homes were selling for in that area! So now, after more than 5 months of work at MY expense, Chase is going to allow it to go into foreclosure. It will be assigned to another real estate agent who will spend months just like I did trying to get offers only to find out that they will get less than the offers I currently have in hand. It will cost Chase (and their investors) more money and they will end up with an offer no more than the current ones I submitted as the house is a train wreck! I will bet the investors in Chase would feel real good about their investment if they knew that Chase was sitting on homes that could have been sold except for the fact that thay have disorganized, unprofessional and people handling their affairs. NEVER AGAIN will I attempt to involve myself in a short sale if Chase is involved NOR will I ever take out a loan from Chase NOR recommend them.
I have been with chase for a number of years and have used their promotional checks wich gave me 2.9 to 4.9 fixed. I used one last month to pay off another credit card and later that month when my bill was due i did not recieve a bill. I later recived the bill 6 days after it was due, convieniently for them this null'd all my promotional APR's leaving me with 18, 000 in credit debt at 24.99 percent. Their constomer service center would not do anything about it stating that i "could have gone online and checked and saw that it was due". In the past i have always recieved my bills from them 6 days after the post date, this time i recived it 6 days after the due date... Ive been scammed.. this is actualy the 2nd time this has happend to me through chase, I guess i learned my lesson the hard way.. DONT DEAL WITH CHASE
I have had postings of payments not credited for up to 2 weeks after they were mailed, and subsequently one week after due date. This obviously results in late charges and finance charges being added. The strange thing is that I have documented other items mailed at the same time are always delivered in a timely manner !
This seems strangely similar to the Providian scams investigated in the past. I got no resolution with Chase Bank and cancelled my account. Does Chase need to be investigated for thier banking activities ?
Found 8 months of "Chase Protection Plan" charges on my account that I never signed up for, totaling about $50. I Phone Chase Protection Plan and said I wanted a refund. They said they would investigate and get back to me in four months and that they had my signature on a $20. check which was false. I said check was fraudulent and asked for supervisor after being told refund was impossible. Supervisor agreed to refund the Chase Protection Plan charges. Will they? I have to wait and see. Lots or horror stories on the net about Chase Protection Plan. I think they sign people up without their permission as in my case