When I originally purchased my car last November, I financed my car through the dealer, and my loan wa...
In June of 2008 Chase double debited my checking account and stated it was my fault because I had made two payments online, one for instant pay and then scheduled one for three days later. I explained to them that I had not done this and wanted one payment credited back to my account. Also, I wanted to be reimbursed for the overdraft fees they had caused. I was given a laundry list of things to fax them (and I did) but got no where with this. Well, after double debiting my account, they sent me a check for the overpayment BUT THEN refunded the two debits to the bank!! Two payments out then three payments refunded!!
And now they say I have a negative report on my credit history for 30+ days late!! I can not use my checking account because Chase keeps taking and returning odd amounts. So, I thought that I should use auto - debit and made arrangements with chase ofr this to start --------- well, when the date came for the payment to come out automatically I was told it couldn't happen as we had agreed because my Chase account was delinquent (???) The will tell you anything on the telephone but will not stick behind it. Plus, They never paid the full balance to the former car loan company and it took me over three months to get them to do after being told several times it was taken care of. This was another derogatory credit rating I did not deserve. It's just not a group you can trust with something as valuable as an automobile or your credit. In a word they are crooked.
Apparently Chase Bank charges $14.95 for a person to PAY a credit card bill online from your Bank account. Isn't that outrageous? I paid THE ENTIRE $1000+ BILL EARLY since I was going out of town -- I paid it online from my Bank Checking account, as I do all my bills. I then got a bill with this $14.95 charge. When I called "Pier One" -- really CHASE BANK -- they said if I didn't pay it, my credit would be affected because it would be reported. NO OTHER INSTITUTION I KNOW OF CHARGES YOU FOR MAKING A PAYMENT. (It even costs less to process a payment online than it does a check)
The person answering my call was only doing his job. THE MANAGEMENT HOWEVER IS MAKING A POLICY I CONSIDER GREEDY, OUTRAGEOUS, PREYING ON THOSE WHO ARE JUST TRYING TO GET BY, AND WRONG.
SHOULDN'T WE DO SOMETHING ABOUT OUR NATIONAL LAWS AND POLICIES TO CURB SUCH ILL TREATMENT? WE HAVE LAWS ABOUT DIRECT ROBBERY. MAYBE IT'S TIME TO CONSIDER LAWS ABOUT INDIRECT ROBBERY.
CERTAINLY -- TELL AS MANY PEOPLE AS POSSIBLE ABOUT CHASE BANK... AND ALL THE OFFERS MADE VIA/through OTHER INSTITUTIONS -- UNFORTUNATELY IN THIS CASE -- PIER ONE.
I received the first call asking for a name I didn't know - told her she had mis-dialed; I'd had the number for years. She treated me with disrespect; as if I were hiding them. Got a similar call a week later; this time with a taunting tone. I complained to Chase Auto Finance. They claim there is nothing they can do unless I provide information on the collector calling! The third call I tried to get a name - the woman suddenly realized I was trying to track the call and hung up instantly.
That Chase hires a person such as the one by whom I was harassed, and is indifferent to their actions is unconscionable.
I tried to reach senior management at Chase Corporate to let them know their Auto Finance division was in need of attention - I was blown off with a "You can send your concerns to this address.".
About 5 years ago, my mortgage was sold to Chase, I did not choose them. I have paid every single mortgage...
Lee kevin deutsch, vice president & general counsel of chase auto finance legal department, wrote, thi...
I received information about great fun and I thought I might try it, but decided not to. I contacted them after I received a check from them and told them to cancel me. '
They asked if I had cashed the check, which I told them I didn't.
They said had I cashed it, I would have been locked in on the deal.
I tore it up and threw it away.
I received my chase visa bill today and they say I was late on my great fun payment. (Which I do not have) this has increased my apr 3.00 points higher. I want my 5.99% back!
This is outrageous!!!Can I get help!!!
We purchased our house in 2002. Our loan has been moved to several different mortgage companies (not at our...
There seems to be a pattern with this company after reading other complaints. I have worked with this company when it was under Unicorn with no problem. My account was paid on time and I paid more than what was required at the time. Two months ago they switched to ChaseHealthAdvance, since then my first bill came late and the second one never came at all. No problems for a year and now that they changed companies there have been two problems in two months. They seem very unwilling to work with me to correct their mistake and keep giving me the delay tactic. I call at the beginning of the month was told that someone would look into the matter and get back to me. No one did!!! I have called multiply people; I get voice mails, but no return phone calls. There has to be a law firm out there willing to look into this matter, maybe a class action. It seems like this is common practice with them. When you get to the end of your contract that is when they screw up your account and hit you with fees. Could this be the reason why they switched from Unicorn to ChaseHealthAdvance. Are they trying to stay one step ahead of the Better Business Bureau? DO NOT USE THIS COMPANY... Dentist offices should not tell their clients to use this company. It reflects badly on them for recommending such a shady company.
Tracy L. Buchheit is a very rude Bank Manager. I went to the bank to inquire about using a coupon for new...
my auto loan is 3 wks late due to hardships that everyone has experienced and now so more than ever with the resession. I started getting calls from Chase a day after the payment was due. I received over 10 calls automated daily since. I never called back right away, then i received a call at work for payment. The person that called me at work said that he worked for the recovery side of chase wanting to know detailed information on why i am late an behind etc. I told him when I would be able to pay, but the inpersonal questions kept coming and rude as ever. He said all I had to do was call him back in the first place and he would had made arragements because he see's I have been a good customer, and when I told him that every time in the past I would call back I would get the continued calls even after making arrangements. He said that I should not judge him due to the past experience with other customer service reps. Things got heated when I told him I would not post date a check, I explained to him it was because most of the time when that is done, the check gets cashed before the date arranged and causes all kinds of problems and extra fees with the bank. He said that is illegal and I should once again not judge. He told me if that was the case he was going to look at my payment history to see if that was the case. He said that I should not be making excuses. I told him he should not argue and talk to the customer like he is. His responce to me was - "you are not a customer when you are late!" wow did he get me upset.. then they wonder why we don't answer or call back... this is exactly why... why do we have to deal with a ego driven a-hole that is probably behind on his own bills and gets a kick out of making good people in bad situations and struggles feel worse.
My auto was towed by ILL sheffiff's police dept and I reported this to chase asking how much I would...
I have had an account with Chase for quite awhile now but I had a family emergency and when I needed help in...
i was deceived into believing my IRA was rolled over at this bank in November, 2006. through a pathetic...
I had my chase amazon.com credit card june 2007. When I got the card, I called a number coming along with the credit card. - maybe this call led to my purchase of the id protection, but maybe not - I don't remember exactly. But very soon (June or july) when I found the id protection charge of $11.99 on my statement, I called them to cancel the service immediately, because I would just stay in us for 1 year and I don't need to build my credit history.
However, about 3 months ago (Feb. Or mar.2008), I found chase has been billing me $11.99 for the id protection since july 2007. I immediately called the number [protected] (Id protection department in chase) to cancel the membership again.
Yesterday (May 11, 2008), I found the bill is still on my bill statement. I called chase's customer service again to 1) cancel the membership again; 2) refund all the payment. But they told me that they don't have my records of canceling the service and only agree to refund me for two months. They said it's my fault that I didn't closely watch my statement.
Actually I seldom use this credit card. I trusted chase and its service in the past and didn't know they would do so badly.
I have no reason to have such a service for two reasons. 1) I will go back to my home country next month and don't need to build my credit history in us. 2) I seldom used this credit card. For about 3 or 4 months out of my past 11 months using this card, the only bill is the id protection.
I clearly remember I called chase last july (Or june), because I even joked to my friends that chase was a bad sales to sell to a wrong customer. I also clearly remember I called chase in feb. Or mar. 2008, because I was already angry that time.
I don't check my bank statement often also for several reasons. 1) I trust chase. 2) I seldom use that credit card. The payment each month is too small for me to get alert. 3) I set up an automatic payment from my bank account to this credit card.
I wrote a balance transfer check from a Citi credit card account and deposited it to my Chase account on...
The program that Chase offers protecting you against fraud is a fraud its self. Chase failed to contact me when they were the ones putting charges on my account for their "Fraud Protecting Program." When they first told me the about the service I said I was not interested. The refused to cancel it, saying I could not activate my BP gas card, and I could cancel the program at any time. I got my first (any ONLY) statement in the mail saying I owed $9.99 for this program. I called Chase that same day asking them to cancel it, and they claimed it was canceled and I could re-enroll at any time. From then on I never received any other statements.
The gas station I was planning on using my card at closed down, therefore I was never able to make a purchase with my gas card.
A year later I get a call from Viking Collection Agency in MN saying I owed $143.01 on my chase card and if I didnt pay it then it would ruin my credit. I explained that I never made a purchase with the card and asked what the charges were from. They werent able to tell me. So I contacted Chase and they very rudely informed that I was enrolled in their Fraud Protection Program. I told them that I had only gotten one statement which was when I first received my card and I had canceled it right away.
Apparently, they re-enroll you in the program with out our permission after a certain amount of time. They failed to protect my credit like they promised. They couldn't even call me, or send me anything in the mail, or even e-mail to inform me that these charges were building up. If I would have known anything about it I would have canceled the program again. They failed to inform that they re-enroll you, which should be illegal since they didn't have a signature or my permission. Then they expect you to pay the amount owed which is for "protecting your credit" when they are the ones ruining your credit!
I am VERY disappointed with Chase, and I do not recommend them to anyone! They are the ones we need to watch out for, they are the culprits of fraud.
I am sending a complaint on behalf of my father. He has been receiving harassing phone calls from Chase Card Service. The name the representative gave is Mike Whaley. The numbers that show up on my father's phone are [protected], as well as [protected]. This representative calls as many as five times in a row only to hang up. The calls are everyday. My father has already asked this man to stop calling but to no avail. Please help!
I just looked at my Chase credit card statement and noticed a $12.99 charge. When I called I was told that is by Privacy Guard and I needed to contact them directly. They also told me the charge has been monthly for two years! I called Privacy Guard and they told me that Chase Customer Service had verbally authorized them to do so. Called Chase back they said, the customer is responsible for such a requests! Well, I am fuming because I was in banking for 12 years, have a graduate degree, work in finance industry, and was at one time a Consumer Loan department supervisor. In addition I have "alert" on my credit reports which nobody can pull one without my signed permission. I am out over $300 and Chase which I am sure is benefiting from this union, is not willing to pay me back. Beware and look at your statements.
Chase Bank repeatedly sends our teenage college student checks that are apparently free money. The fine print (which a teenager is unlikely to be alert to) states that cashing this $9.25 check commits her to annual fees of $119.99 for travel discounts. Chase is effectively preying on the gullibility of a very young, inexperienced, and cash poor person. This is unethical! I called to have my teenager's name removed from the mailings, Chase refused, despite the fact that I am a joint owner of the banking account. Chase then refused to stop the mailings unless the teenager called personally to be removed from the mailing list. Ch