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JPMorgan Chase Customer Service Phone, Email, Contacts

JPMorgan Chase
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2.6 1 Review 1443 Complaints
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JPMorgan Chase complaints 1443

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9:07 pm EDT

JPMorgan Chase Fraud department/claims

On June 4, 2022, someone purchased Legoland tickets using my information. Fraud department does not want to return my money because they had my address and email. Everywhere you go, this information is needed, so anyone could had gotten this information without consent. Legoland did not check ID when these people entered the park using my debit card information. Chase is supposed to keep your money safe from hackers so what is going on? I have been a customer for over 11 years and I was screamed at and even disconnected on purpose from the people at the claims department because I want MY MONEY back that Chase is supposed to protect. Went to file a police report and even the officer that helped me was in shock of the customer service I was provided by Chase. I went to a Chase branch, and the lady that helped us told me she gets the same customer service from the claims department. Shame on you Chase, letting the claims department treat your customers and employees like this.

Desired outcome: I want my hard-earned money back.

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3:52 pm EDT

JPMorgan Chase Fraudulent activity of an ex employee with a current employee

I have a special need sister that had a confirmed account and bank card at your bank your branch manager closed out her account and was asked to do so with a ex employee Shrunda drenise Ervin and family friend. I called your credit card services and spoke to a Donahvan on July 7,2022 and told him about my sister situation he did state she had a bank card and bank account in her name and he said to go to the bank an speak to the branch manager and tell her the situation and show documents and get my sister a ne card but the lady aid she had no account their I'm also aware that my mother was her payeee over her social security payments but my sister has her own card and their was two accounts and her money was transferred to my mothers account and my sisters was wiped out of the system I also would l like to file charges on the branch manger the location at 3636 old Spanish Trail Houston Texas, 77021 my sister ha been sexual assaulted by my older brother and I also hve a case number they should hve not done this I also was told by the social security office to go to the bank an show her police paper work she is a victim cynthia Goodie [protected] my email address is [protected]@yhoo.com

Desired outcome: please split the payment amount that was in the accounts with my sister that was closed fraudulent and give my sister her bank card back

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12:17 am EDT

JPMorgan Chase My credit cards being canceled

I tried using my Business Chase Ink credit card yesterday only to find out that my business account had been closed. I have NEVER been late paying the card. Then today when I tried my other cards I found out they were closed too! The letter I received from Chase stated: I have too many credit cards with balances. This was interesting because I have just paid several cards off and I paid 2 of my Chase Cards and the other two are scheduled to be paid a few days before their due date. I am shocked that ALL of my cards were closed. I have 2 Southwest Cards and I use them for business travel. I was $15,000 from having a companion pass for another year which I use often because my son plays hockey. I have been a loyal Chase customer for years. You can look at my history and see that even though I use my cards I pay them off and I am in GREAT standing.

Desired outcome: I wish to have at least one of my Southwest Cards back so that I can use my points and keep my companion pass. If you need to decrease my limit I am fine with that I just want that card. I can be reached via email [protected]@gmail.com.

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3:14 pm EDT
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JPMorgan Chase Auto financing

I mailed in a money order payment and Chase said the didn't receive it. Repossessed my car and then the payment was credited to my account. Called Chase and they said that since the payment was received after the repossession, then they could no longer finance me, due to repossession within the first year. But once the payment was credited to my account, it closed out the repossession, but Chase refused to release the car or let me continue with my monthly payments. They actually waited until to today to open the repossession back up. even after receiving my payment. The only reason I got slightly behind is because my car was stolen and it took me weeks just to replace my key $500+. So now they are telling me that the only way I can get my car back is if I buy it at full value.

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7:08 pm EDT

JPMorgan Chase Checking account closed with no reason

I tried signing in to my account on my mobile app and got an error message saying my account was suspended due to suspicious activity. I call the number the error message called and they tell me Chase decided to close my account and they cannot give me a reason. I asked if I can speak to someone with higher authority and they told me no. I will be receiving a letter in the mail and a check with my money. However, the letter will not be stating why my account was closed. I cannot understand why this is happening to me if I have a business account with you guys and have had it for the past 4 years which is why I decided to switch from Wells Fargo to chase, to have all my accounts with the same bank. Can someone please explain to me?

Desired outcome: I would love to please get my account back up and running

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4:23 pm EDT

JPMorgan Chase Checking and savings account

We recently opened a checking and savings account by going into local branch! We sold our home and moved to new area. We opened accounts with some of the proceeds from our home sale! We currently have a 800+ credit score and 2 credit cards with chase that are always paid in full! Previously had a mortgage with Chase. We were told they were closing both the savings and checking account as did not want our business, we ask why and they said could not tell us anything? I went to branch were we opened, they could not tell us anything, we called the numbers we were given, they would not tell us anything! We said if there is something derogatory going on we certainly need to know so we can correct the situation! There response was we don’t have to tell you reason? This is very discerning as we are in the dark, we’re very honest people and can’t imagine what is going on! The letter we received from Chase said call this number and we may be able to reopen the account if we get all information, we called the number and was told “that’s a standard letter we should ignore” as Chase can not do business with us! They can’t just leave people hanging like unable to rectify the situation! Now they tell us could be 10 to 15 days before they will return our large amount of money that we tryed to open the accounts with? Please help as we have never had anything like this happen to us and it’s causing a lot of anxiety for us! Thank you for your help!

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3:12 am EDT

JPMorgan Chase Safety deposit box

Handed documents from surrogate court to get my dad's contents of his safety deposit box as he has passed!The documents were received by the bank in January, been to the bank many times and just getting the runaround! Costing me to much money taking Uber to Chase many times, & paying a storage fee!Chase Bank, Green Acres Mall.Norward Hart Jr, [protected], 116-59 Newburg St., St. Albans, NY 11412. MY DAD Norward Hart Sr.

Desired outcome: To receive contents of my dad's safety deposit box! Been almost 6 months already!

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10:19 am EDT
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JPMorgan Chase Fraud case denied

We have been trying to get a fraud case resolved since March 10...keep getting the run around with Chase. Finally I had case moved to Executive Office and Chase is still denying and doesn't even have the facts correct. I have banked there for 25 years and being treated like the criminal...reports made to FTC, FBI twice, US Embassy, Attorney General...nothing matters. Any options?

Desired outcome: Please Refund charge .

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11:31 am EDT

JPMorgan Chase Deceased services

My mother passed away in France a year ago and she had a Chase account for which I have power of attorney. Her will is being administered in France by a " notary " which in France is the right institution to be the estate executor. Several registered letters have been sent by the estate executor in France to Chase decease services PO Box 659516 in San Antonio TX 78265 and all the information provided as requested and yet no reply and while I can contact your toll free number they won't give me any information and won't let me talk to the office that could tell me what is going on. The executor from France with limited english try to call but your toll free number is not accessible from overseas. So we are in deadlock can you help?

Also the law in France is limiting the " notaries" receiving money in the form of a check, as estate executors from the US to $1000, which is below the amount on the account and are required by law to have direct deposit . Chase only is sending checks which does not comply with the law and is refusing to transfer money, again deadlock can you help?

It is not customer friendly not to be able to talk to anyone in the back office who is taking car of the case.

Desired outcome: Close the account and receive the funds by by wire transfer.

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Eva Filanthropopoulou
, US
Jan 17, 2023 10:19 am EST

I come from Greece and I have exactly the same problem. I cannot find with my lawyer the proper address to send the papers after the death of my father or to communicate by phone. If there is any solution please let me know..

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J
3:27 pm EDT

JPMorgan Chase Wire fraud

I was a victim of wire fraud. When I called to verify, Chase assured me they would resolve the issue. They did not. When I went into a local branch three weeks following the report, as no progress was made, the representative told me I “should have filed a police report.” This was the first time I was told this.

When the wire transfer was happening, which I assumed was being overseen by a Chase representative (but it was noy), Chase did not call me to check that it was valid. This is a huge, almost criminal, oversight.

Desired outcome: Return of funds.

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3:04 pm EDT

JPMorgan Chase fraud alert

I received a message saying there was a flag on my account for fraud. I immediately checked and realized it was in fact fraud and something to do with bitcoin and crypto. I called chase and they fixed it ASAP and sent me a new debit card. 2 weeks later and those same charges come back out of my account. I called chase back and get transferred all over the place. Finally get a man (very rude btw) and he said, "sorry these were considered valid charges". Excuse me? No they were not. I have never authorized anything related to this. I got zero help and they said call the merchant. The "merchant" isn't even an active place, only a scam. So I am out $150 because they refuse to help me. VERY frustrating. I am afraid this is going to happen again since they don't see it at fraud now.

Desired outcome: I WANT MY MONEY BACK

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8:51 am EDT
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My mother who was suffering from dementia has a son that she had been the Rep. Payee for since the 80's. As her cognitive decline escalated her son took advantage of her financially. Her checking account that she paid her bills via personal checks went from NO checks being written, NO bills being paid as usual ie: Utilities ect. Overdraft Fee's, Stop Order...

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2:40 pm EDT
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JPMorgan Chase Incorrect credit card advertising

In December of last year I accepted an offer from Chase bank for a United Airlines Mileage Plus Visa card. The offer included a 40,000 mile credit as well as a $ 250 statement credit " after your first purchase ". I have charged over $ 16,000 to the card so far but they refuse to issue the statement credit and are now explaining that I have to buy something from United. Although I bought a $ 25 gift certificate from United they are telling me that this is not acceptable. Inj the meantime I closed the account but want everybody to be aware of this false advertising.

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12:53 am EDT
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JPMorgan Chase Scammer is using JP Morgan Chase bank to scam payment

Scammer has been using JP Morgan Chase bank to scam other payment.The scammer is intimidate us in Malaysia to our customer in China and request our customer to switch payment account to JP Morgan with a fake JP Morgan Chase memo.

The incident happen on 31-05-2022 time 4.55pm China with amount of USD 5480.00. I wish JP Morgan bank can stop this transaction before its too late.

The transaction reference is pigcna3326a04005 made by bitmain technologies limited to symphony century sdn bhd at account [protected]

Desired outcome: I appreciate a fast response with immediate stop of this transaction

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Update by Anthony Looi
Jun 03, 2022 12:56 am EDT

Additional prove of Scammer using fake JP Morgan memo to trick payment

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2:47 pm EDT

JPMorgan Chase Business checking acount

On March 14, 2022 I had a claim reversal to which I was provided a temporary credit that was reversed on the 14, they took the $500.00 credit back and was supposed to send it to the merchant via PayPal it is now June 1, 2022 and as of date PayPal said they were never paid but $500.00 gone out of my account I have called chase now since April. They said PayPal was paid and it was nothing further they can do because they can only put a claim once but this is different from the original claim complaint so I do not know why I do know chase or PayPal has took the money and both are pointing fingers saying they one paid the other said they didn't receive it. I have been on hold with Chase claim department now for about 40 mins and nobody has picked up the line to assist me. Customer services is by far the worst and they do not protect you or your money. I feel this was very negligent and they have left me no further option then to purse small claims court because chase refuses to help me get my money back or tell me where my money is. I know with technology it is possible for both PayPal and Chase to track where the money is. I had to come out of my pocket with an additional $500.00 so I had to come out of pocket $1000.00 for something that was only supposed to cost $500.00 due to the lack of response or due diligence I have suffered a lost and Chase was supposed to be my financial institute, to protect and have my best interest as a customer.

Desired outcome: I would like my money back because I already paid the merchant thru another means of payment

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10:39 pm EDT

JPMorgan Chase A problem with the process of transferring personal funds from UK to Egypt

My name is Mohamed Mohamed

My email is :[protected]@gmail.com

I have a problem with the process of transferring personal funds from UK to Egypt, where I made a bank transfer from my account in Halifax Bank in England to my account in CIB Bank in Egypt, and that was on May 13th and so far the money has not arrived and I tracked the transfer and found that it was done cancel conversion

Desired outcome: Complete the money transfer process as soon as possible

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11:07 am EDT

JPMorgan Chase Deceased safety deposit box

Deceased is Norward Hart Sr., I'm his son Jr. Chase in Green Acres Mall giving me the runaround about my dad's box! Handed in documents 10/21, still nothing! Went to see branch manager to no avail! Said I would here something in a week, has now been 3 & doesn't even respond to my emails, which he did give me his address! Documents signed by surrogate court! Norward Hart Jr. [protected]

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9:29 am EDT
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JPMorgan Chase JP Morgan Crypto Exchange- h5.longzhi160.com U.lippa

This is a crypto exchange controlled by JP Morgan. The site allows users to make very short trades. For example, a user can trade the price of Bitcoin in 2-minute intervals. There are also 3-minute, 5-minute, 360 hour and other short-term intervals. The trade can trade long or short. The site offers customer support and explains the trading procedure. For example, if a trader chooses to trade on a 2-minute interval, they will make a 10% profit. On a 3 minute deal, the trader will make 15%.

The issue with this exchange is that when a trader tries to withdraw funds, he has to pay taxes on the profits before the withdrawal can occur. The tax issue is not disclosed. The site estimates the taxes at almost 30%. The site will not deduct the taxes from the proceeds, so the trader has to deposit additional funds to cover the taxes. In my case, I made a very substantial profit but have to pay the tax before accessing my funds. The site should have the taxes be withheld before any withdrawal happens. They should not require additional funds to be added before a withdrawal can occur.

Desired outcome: The site should deduct the taxes from the proceeds. They should not require traders to add more funds in order to withdraw their money.

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Update by Pauldc1066
May 27, 2022 6:43 am EDT

I am the author of the complaint above. Here is an update. I have paid $200,000 in taxes on my earnings

. My funds were supposed to be released yesterday. However, When I tried to release my funds, I was told I had to pay another $148,000. Unfortunately, I now think I was scammed. This website has $987,700 of my money...and I cannot get it back.

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Rollandsteil
San Jose, US
Dec 10, 2022 11:42 pm EST
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Unfortunately, this is scam and nothing relating to JP Morgan Chase. I was scammed over $467,000 within 3 months and every time I try to withdraw its always different stories, from tax to withdrawal fees and all kinds of made-up fees just to be able to hold on to the funds they already have and take more. I eventually got help from radleyreclaim. com to follow the blockchain and was able to recover about 85% of my initial deposits and I didn't even bother about the supposed gains. Just wasting of time and resources.

Kristin A. Blair
Kristin A. Blair
West Palm Beach, US
Oct 06, 2022 6:16 pm EDT
Verified customer This comment was posted by a verified customer. Learn more

When my funds in my Chase account were frozen, despite all of my requirements and demands to the customer service representatives, they did not assist me in gaining access to my money.

I read an article on this website about Paige McCubbin and how she has been assisting victims like myself in recovering money from large corporations such as Chase. I messaged her via Telegram. On Telegram, her handle is Paigeccubin.

I was able to recover my funds in three days and move them to another financial institution.

If you haven't received your funds yet, I strongly advise you to contact her as soon as possible.

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6:37 am EDT

JPMorgan Chase Denied Fraud Claim

I filed a claim on 04/12/22 for $5,911.83 because I received notice that my account (that I had just deposited a check for over $8,000 into) was now below $1,000.

Turns out my special needs goddaughter who was visiting at the time was making purchases on a website using Apple Pay. I did ample research and informed the merchant (who also didn’t provide initially have Apple Pay as payment option) that

Per the FTC and FCBA, since a minor filed the charges and is not an authorized user on my card or account it is a fraudulent charge.

The merchant wasn’t any help and refused to refund. I was in constant contact and very up front about the circumstances and the info I got from the FTC and FCBA with Chase.

The bank sent me a letter today 05/10/22 saying my claim was denied. When I filed the claim and called back they assured me that my claim was valid. This is not a small amount of money. $5911.83 is everything I have. Now I have 7 days to before they take my provisional credits back and I’m panicking because I don’t want my goddaughter to go to jail (she’s 5 years old) if I have to file a police and I need my money to survive.

The website the money was spent on (pulsz) is apparently some unlicensed gambling/casino website disguised as a gaming site boasting “play for free but buy more game credits” that is based in the UK and from my understanding not legal in the US.

All I want is my claim approved and my money. I’ve been with chase for years and I don’t want to have to leave this bank because they care more about a quick check than the livelihood of their customers.

I am in tbe process of filing a complaint with the president or the board of Chase bank as well as the FTC and filing a CMFP but wanted to file a complaint here as well.

Desired outcome: I want my claim approved and my $5911.83 to remain in my bank please. I will literally not be able to pay my bills. I also want a detailed written letter including thier investigation procedure and any info collected.

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2:08 pm EDT

JPMorgan Chase Chase bank

On 2/11/2017 I was arrested and my debit card and ID went with me into sheriff custody and while I was incarcerated someone whom I'm not sure of who it was was actually accessing my cards and actually going into the bank branch and withdrawing my money and cashing checks and more! I was then released on 5/20/2017, went straight to my bank branch to retrieve my account and funds, and was completely disrespected by the employee by the last name of Jimenez was the first one to disrespect me and inform me that all my money was gone and that i had to sign 3 folders of afidavids on my behalf! then an employee of the name of O'MALLEY was the second. They owe me around $45,000.00 please help!?

Desired outcome: ALL MY MONEY BACK IN FULL IF NOT TO THE 3X THE AMOUNT THAT WAS TAKEN! ANY CRIMINAL CHARGES FILED

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About JPMorgan Chase

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JPMorgan Chase is a global financial services firm offering a range of products including banking, investment, and asset management services. They provide solutions for individuals, small businesses, and large corporations, including checking and savings accounts, credit cards, mortgages, and wealth management advice.
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Overview of JPMorgan Chase complaint handling

JPMorgan Chase reviews first appeared on Complaints Board on Sep 27, 2006. The latest review J.P. Morgan Investment Services was posted on Feb 24, 2024. The latest complaint mortgage refinance was resolved on Nov 21, 2016. JPMorgan Chase has an average consumer rating of 3 stars from 1444 reviews. JPMorgan Chase has resolved 583 complaints.
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  1. JPMorgan Chase contacts

  2. JPMorgan Chase phone numbers
    +1 (877) 242-7372
    +1 (877) 242-7372
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    +1 (713) 262-3300
    +1 (713) 262-3300
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    +1 (800) 935-9935
    +1 (800) 935-9935
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    270 Park Ave., New York, New York, 10017, United States
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