JCPenneyprice adjustment on apparel

This review was posted by
a verified customer
Verified customer

I went into the JC penny. Location: lakeside Mall (sterling heights), for the sole purpose of getting a price adjustment on an outfit I purchased on June 19. Normally 30days is the cut off & no where on my receipt did it say anything regarding a cut off period! But when I got to the register the very Rude cashier instantly informed me that the cut off was 7days after purchase "DIDNT YOU KNOW THAT" she asked. Of course I didnt or I wouldn't be there. She called a manager via telephone to verify. Then said, would you like to buy another one its nice material! Really?! No I would not. As I walk off she asks "would you like this rubberband"? I was LIVID! What an idiot. I think her name was Mary, really thin. Fairly new to the store (I'm a regular so I know) she worked by sports wear/dress area. Feeling her incompetence I went to another register, she followed me. Then called that register when she went back to inform them I was trying to get a price adjustment as if I was a criminal trying to get away with something. I've never in all my life been treated with such disrespect. I am a black woman, she is white..I'd hate to think she was racist but it was pretty obvious. I have a JC penny credit card, I've shopped at this location and many others for YEARS. Never one complaint, I could not let this slide. Horrible experience. Just horrible & very disheartening. Its still on my spirit?

Post your comment

    By clicking Submit you are agreeing to the Complaints Board’s Terms and Conditions


    Unhappy consumers gather online at and have already logged thousands of complaints.
    If you see dozens of complaints about a certain company on ComplaintsBoard, walk away.
    One of the largest consumer sites online. Posting here your concerns means good exposure for your issues.
    A consumer site aimed at exposing unethical companies and business practices.
    ComplaintsBoard is a good source for product and company gripes from especially dissatisfied people.
    You'll definitely get some directions on how customer service can best solve your problem.
    Do a little research on the seller. Visit consumer complaint websites like ComplaintsBoard.