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Jack In The Box

Jack In The Box review: The worst customer service and treatment at a restaurant ever experienced in my 40 years of life.

C
Author of the review
8:19 am UTC
Verified customer This complaint was posted by a verified customer. Learn more

To whom it may concern,
I live right down the street and frequent jack in the box often but for some reason this is the only location that I ever have issues with. It's very disheartening how many horrific experiences I've endured at this location. From my orders being incorrect numerous times to even more outrageous incidents like the staff being rude or disrespectful or even trying to intimidate. I've never heard of a restaurant treating their customers bad? And why do you guys mislead the public and advertise that your open at 6 am but you are never open at 6 am. This morning again I showed up at 6 am to be notified by an employee that you don't open til 630am and today it's going to be even later because he's doing paperwork. Then on top of being disappointed about the hours I also get greeted very hostilely with mean faces telling me telling me to leave because he's doing paperwork and they won't be open til after 630am? This is outrageous! I've never encountered poorer customer service at a restaurant before or been rudely talked to by employees! This isn't the first encounter like this at this location. Usually, I just bite my tongue and ignore it but I'm utterly disgusted on how they treat people much less their customers at this location so I can't keep my mouth shut any longer. After yet another terrible outrageous experience at this jack in the box location and being made to feel uncomfortable after just trying to purchase a meal at one of my former favorite restaurants, I have to speak up. I don't understand why this is the only jack in the box that I've ever been to and been treated like this. It's been nightmare after nightmare at this location.
And not the first or second or even third time I've endured such outrageous, rude treatment at this location.

Regards,
C.

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    9330 Balboa Ave., San Diego, Washington, 92123-1516, United States
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  6. Jenny
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    Jun 27, 2026
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Jack In The Box Category
Jack In The Box is ranked 21 among 57 companies in the Fast Food Chains category