CB Smoking and Tobacco Imperial Tobacco Australia JPS+ crushball blue

Imperial Tobacco Australia review: JPS+ crushball blue

Adam Barkwith of US

May 13, 2020 6:54 am EDT

Resolved

Replied

Hey my names adam and today I purchased a packet of my favourite brand to be left shocked and a tad upset as I realised 1 of my cigarettes wasnt actually connected to the filter. Now as a long time customer I feel a little let down with this mishap now please try your best to help me not try another brand as this isnt the first time this has happened. Specially as I dnt make a lot of money every smoke counts in my book.

Kind regards. Adam barkwith

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Imperial Tobacco Australia response

May 13, 2020 7:20 pm EDT

Imperial Tobacco Australia customer support contacts

Phone numbers

1800 677 953

Address

121 Winterstoke Road, Bristol, BS32LL, AU

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At Imperial Tobacco Australia we take consumers’ concerns about the quality of our products particularly seriously. We see from what you have written above that you have had a less than ideal experience with one of our products. We invite you to contact our Customer Response Centre on 1800 677 953 to have your experience recorded so that any production problem can be identified and dealt with swiftly and appropriately.

Resolved

The complaint has been investigated and resolved to the customer's satisfaction.