Imperial Tobacco Australia
reviews and complaints

Gday i'm not looking for a free pack of tobacco or anything but thought i'd let you know so you guys can improve the quality control of the product, I purchased a pack of jps endless blue tobacco from my local last week and have found what looks like a couple of clumps of dirt mixed in with the tobacco.
Happy answer any questions just thought you guys would want to know.

Hello not sure what to say dont normally coplain, have smoked jps for years without a problem besides price, anyway the last 7 packets of rollies jps blue I have purchased in albany wa at the tobacco station but they have been of a noticeably lower quality with large wood or sticks and lots of powdery crumbs I wasnt able to smoke am thinking of changing brands but dont really want to change just wondering if it was a bad batch or something ok look forward to your response thankyou

I have been smoking jps red for the last 30 years! I purchased a pouch of tobacco in july, it tasted foul, sour and bitter! I just presumed it was a bad batch and continued to smoke the pack. Towards the end of the pack I found a large chunk of a black foriegn object along with tiny particles of the same! I immediately contacted imperial tobacco via the phone and lodged a complaint. They in turn sent me a pouch of tobacco as a replacement. I once again called and told them I was not interested in a replacement but needed to know what was it that I was smoking? I was advised to send the foriegn object to them for testing. Which I did. This happened all in early july. I even filled an online complaint which is still visible to the public along with picture of the black object! To date I have been chasing them non stop without a resolution!
The reason for this complaint is because since smoking the pack, I have developed a non stop cough and throat pain! In the last month I have been to the doctor on numerous occasions and they have finally diagnosed a lump in my throat that is 4cms by 4cms and a cluster of smaller ones! I was told by a specialist at the cancer hospital that is most likely throat cancer!
Please advise as my health seems to be going down hill and imperial tobacco have shown little or no consideration!
My intention is to sue them for the same!
Please advise!
Kind regards,
Clyde patrick magee
[protected]@live.com. Au
[protected]

In a 25gm pouch of white ox I bought from Coles Gosnells 6110 last week, I found 2 small shards of green glass. Photos below. The glass was inside the sealed pack so I assume it came from the manufacturer.
Thanks,

I bought a pouch from my local bottle shop as I do regularly and I think it had been on the shelf for quite some time. As the tobacco was very dry old and it tasted quite foul. I got no nicotine buz from having a cigarette. As I usually do. I'm quite disappointed as I have been smoking this brand for about 5 years and paid a hefty 116$ for it. Regards jackson hine [protected] [protected]@gmail.com

Hi i've been smoking your white ox for 10years now and recently the quality has dropped dramatically as the price has gone up alot I pay $120 for a 50gram pouch to find that it is all mixed with un cut leaves, bark and stem I don't know why you have started not caring about your product and the quality in each packet before you sell it but I am not happy I would like something done about this please kind regards

There is a big stick in my packet of rolling tobacco. Seems the quality went down as the price went up. Very unhappy with both price and quality. I have been smoking this brand for 10years now. I can't afford tailor made so have opted for the rolling tobacco. Now both products are pretty much out of reach in the very close future. What will happen to your company when we all quit?. Bali can sell packs of 20 cigarettes for $2 australia. So why has our industry overpriced itself to a foreseeable demise... So much for the lucky country hey. What a joke.

Good afternoon,
I need to complain in regards to all the large wood tobacco within the pouches of the 25 grams endless blue. Within all packets, the Woody hard stems and branches are becoming more often.
I would like to be able to send it all back is at has nearly equaled the value of the 25 grams that comes in a pouch
This is only out of 4 pouches so far, such a huge waste of money
Some of the larger parts attached in the photo, this is what I have pulled out today

Hi to who it may concern, I am writing this complaint as I have been a smoker of White Ox for 22 years. Your product is the only tobacco I consume. I have found recently while the price is going up the quality is going down. I have recently found very large pieces of bark and some pouches have been quite dry. Maybe if you could replace a pouch for a very loyal customer it would make it better. I do not think I am asking for much as I've said I have stuck with this one brand for 22 years and only recently have had issues. Thankyou for taking the time to read this. Yours Sincerely
Theresa Flynn

I have smoked imperial tobacco brands for over 5 years and mostly found your products to be of a high standard but recently have had 3 25gram packets that were under weight. One particular packet contained only 22.7 grams of tobacco. As this is priced as a premium product it should be expected the contents are at least very close to weight. I have also had another packet which contained two hard clumps of possibly stem which combines weighed 1.3 grams. I'm still believe you're tobacco is of a high standard but if the weight is off again I will be switching brands.

I just pulled some tabacco out to roll a smoke and a little brown ball shaped object was in it about the size of a rabbit poo. I squeezed it and it turned to a fine dust with a very strong smell. That has made the tabacco have a wierd taste to it that just lingers in your mouth. I've been smoking this tabacco for at least 5 years. And I've put up with the slow gradual increase in the steam amount in the bags. But I'm struggling to live at the moment as it is and can't afford to have to buy another pouch of tabacco

For the last 4 years iv brought a 50gram pouch every 6 days. The last year the quality of the tobacco has dropped but the price keeps going up. Iv found long hairs in a pouch iv had a pouch that was crispy and stale and iv accumulated heaps of bark that isn't pleasant to smoke. With the price of tobacco these days it's just not acceptable. So for me to be happy I think I would like 4 50 gram pouches. Seeing iv been buying the product for over 4 years I don't think it's to much to ask for thanks.

Hi I finally found a tobacco that was affordable and was a decent product but now the 40g packet has been discontinued and I live in Queensland where the Law states the minimum weight is 25g Can be sold so can't get the 20g packet in Queensland and the red gold and blue is not nice product way too dry and tastes funny, Can you please either bring the 40g packet back or increase it to 25g so can be sold here very frustrating especially now with all plain packaging I've wasted hundreds of dollars trying out other tobaccos but none are as good as JPS select for the price
Thanks
Ps I also bought a packet about a year ago and was mouldy I let the tobacconist know and think he reported it back to supplier but I did not receive a refund it was a 40g packet of JPS select hand stripped blend can I please get a refund or replaced thank you

Twice I have purchased a carton of the 35 packs of cigarettes and when I got home realised that the cartons were a pack short containing 5 instead of 6. The first time the carton was opened before I realised so could not prove my loss of a $45 Pack. When these cartons are packed as 5 the easy open strip is missing from the wrapping. On account that it has happened more than once to one buyer I would suggest that your production line has a fault.

This fortnight I have purchased my regular 7pkts of Horizon Menthol tobacco from the 3 local Smokemart stores. Out of the 7pkts only 3 were actually menthol tobacco, the other 4 were regular tobacco.
Its obviously a product problem as the packs were all purchased at different stores on different days, not all at once. Not sure whats going on but its definitely not good enough when paying almost $50 per 25g pouch.
I wasnt able to afford to replace the non-menthol pkts nor would the stores replace once it had been opened (especially so many pkts being dodgy), so had to smoke it or go without. And that so wasnt an option.
Refund, replacement I dont know what options I have, but please get your product back to what it should be.

Hello I brought a 50 gram of white ox tabbaco and as I was rolling myself a cigarette there was it looks like rubber in the package I had just open it aswell.
Could u please replace this as i'm not paying almost 100 dollars an get this in my packaging I am really disappointed that us smoker pay 1000 of dollars for good tabbaco so I expected it to be good for the prices we pay. Thanks kind regards. Tam

I bought a 50g of legendary champion ruby tobacco from the iga in ringwood north and the packet has all machine lines pressed on it and it was opened it looks like air was getting in from the machine lines and there was also no packaging with the tobacco I didn't realise till I got home because I had other shopping and the tobacco on the inside was

Date Of Incident: 29th July 2020,
Client: JPS
Packet Name: JPS Crushball Blue (25)
Bought From: Coles Donacaster WestField, Victoria

Description:
I bought JPS Crushball Blue (25) pack from Coles Donacaster WestField, Victoria .
When i opened the Pack, I counted the Ciggretaes total was 23.
And Yes the packaging was sealed.

Usually, I dont count them but Today I saw the ciggirates were loose packed.
Which made me to count them.