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2.1 843 Reviews

Hyundai Complaints Summary

233 Resolved
609 Unresolved
Our verdict: When using services from Hyundai with a poor resolution rate, be vigilant. Understand the common pitfalls other customers have faced. Prepare thoroughly for any interactions with their customer service, and consider alternative solutions if your issues are not addressed satisfactorily.
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11:40 am EST
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Hyundai interior

I have a 2006 Hyundai Elantra GLS sedan. I am very disappointed with it cosmetically. Within the first year the armrest cover came off because too little fabric was used to secure it. Now, the fabric on both rear door liners has come off due to the same reason. The dealer assessed that the doors had been abused. My opinion is that my small child could not have pulled the fabric had it not already come lose from the door, which it had on both sides. Expose a child to lose thread and he is going to pull it regardless of how many times you tell him not to. The fact to me is that if enough fabric had been used it would not have come lose to begin with. My son is Autistic and does not have the motor skills in his hands to pinch the fabric and initiate the loosening of the fabric. It fell off over time and normal use. He only exacerbated the problem after the fabric came lose and he was able to grasp it. For them to say they might have seen the situation differently had I brought it in when it first started to come off is just irresponsible and a total lack of customer service. More pointedly, I do not know how they can possibly think we are responsible for the poor design of the armrest. I put my arm on the arm rest when I drive, and eventually the fabric popped out because, again, not enough fabric was used to secure it. Yes, I pulled it off after it came out all the way around. I have been abused, not the car.

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mefunny
, US
Feb 12, 2010 6:22 am EST

Don't blame the car manufacturer because you cannot afford better quality.

If it weren't for Hyundai, you would be driving a second-hand Ford Focus.

Hyundai has a 100, 000 mile warranty you ungrateful trailer park trash.

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OldBill
La Habra, US
Dec 18, 2009 1:13 pm EST

Mark - No one knows better than a Hyundai dealer why his cars cost much less than other Asian imports. If they actually addressed every warranty complaint about sub-standard materials and workmanship, they'd be busy 26 hours/day doing nothing else.
As in nearly every auto dealership in the country, survival these days hinges on their "Service" Dept's ability to sell over-priced oil changes, X-thousand-mile checkups, and repairs they're hoping customers are dumb enough to buy into. Things like warranty issues are to be deflected at all costs. Ignore your dealer. He's an utter waste of time when it comes to these kinds of issues.
Consider your Hyundai to be a bargain DIY starter kit, needing to be finished by the owner as these little signs of sub-standard workmanship start cropping up. My suggestion is you take a short drive up to Santa Ana, where there are dozens of auto-interior shops with sufficient skills to do a much better job on those armrests than the Koreans did in the first place - and they'll do it for fifteen or twenty bucks apiece.

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Hyundai air con

I have bought a Hyundai H200 Bakkie the day when ii bought it I ask for a air con they have put it in I have payed for it but since that day my air con is not workin. every time when I go back asking them about the problem they say I must take to the installers of the air con I took it several times to them then the aircaon is working for a day en then its not then I take it to Huyandai again then they stall it pull up there shoulders and do nothing at the last service i spoke to the manager and he said it is know almost 2 years why do I carry on with this problem know you can emagine and he do nothing about it

I am going to carte blance with this because im sure im not the only customer complaining about bad service of hyundai. They took my money if they took my money I did not received what i pay for then it is theft.

I want to sort out this problem before 28/12/09

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Hyundai cheating done by samara autozone (hyundai car showroom okhla new delhi), meter tempering

i bought a second hand Hyundai Santro (True Value) from Samara Autozone, Okhla in January 2007 with reading 37, 000 Kms. After few months, the car started creating problems. The major problem arose

when it’s Crank Assembly got failed. Then I mailed to the Hyundai Customer Care. To my surprise, I got a reply from Mr. Prashant Chandola of Samara Autozone stating that the car was last reported to them in November 2006 with reading of around 59, 000 Kms. I contacted the Mr. Prashant Chandola regarding this. He started making lame excuses that this might be a clerical mistake. I have a detailed report of the Car mentioning the dates and the readings on which the service of Car was done. It clearly shows that this is not a clerical mistake. I talked to Mr. Rajeev Ahuja from Samara Autozone. He agreed to do al the repair that was required in the car.

We sent the Car to samara Autozone. After Examining the Vehicle, Mr. Rajeev contacted me and started making excuses that there will be around Rs 40, 000 - 45, 000 expenses onn the car. He said that he can bear the cost upto Rs 6, 000-7, 000, rest he asked me to pay. I straightaway refused to pay any amount as I was cheated on the first place. I was given me Car that had ran more than 59, 000 Kms by charging me for around 37, 000 Kms.

Then I had a conference call with Mr. Ashwini from Hyundai and Mr. Rajeev of Samara Autozone. In that call, Mr. Ashwini told that the estimate was not correct and expenses for repairing the car would by anything around Rs 22, 000 - Rs 25, 000. but again Mr. Ashwini asked me to pay around Rs 10, 000 of the total expenses.

Why should I pay the money for repairing a Car that was sold to me by cheating? I bought that Car for Rs 2, 60, 000 which was the cost of a 37, 000 Km ran car. Instead I was given a 59, 000 Km ran car by cheating.

i mailed and compaint in hyundai customer care also, but everyone is giving lame excuses.They temper the meter and sell out that car to me. i suggest you no to go to samara for any service or to buy a new or Used car.

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Hyundai bad service

Dear sir / madam,
I regret to inform that today, I have delivered my car I10 (AP 10 AS 7141 ) for first servicing and job to be carried out duly mentioned in the authorization letter but they have not attended the job and returned unattended, I bring to your noticed that at the time of sale Mr.Anil (sales executive ) assured me good service after sales all the times in future. But the fact is they were all false promises
When I enquired why the job mentioned in letter was not attended, they have not replied and simply blamed the service manager ( Bheemsain Kulkarni & Mr. Jagdish) to be responsible, causing lot of inconvience to me by rendering such a poor service. I am very much upset with the behaviour and replies received from Talwar Hyundai employees, which I never expected.
Iam feeling sorry for dealing with Hyundai dealer ( Talwar Hyundai, Secunderabad )

POORVI SRIVASTAVA
[protected]

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Hyundai color patches

Complaint No. VAI0912090149

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Hyundai service history

I bought my vehicle from Proton Pre-owned in Pretoria, afterwich I requested the service booklet, as nothing was given to me at point of sale.
After a month the engin siezed, as a result of failing to do the pre-owned checklist. It has then been determined that the vehicle has not been serviced in a while. Proton has then obted to repair the vehicle on their own cost, as they new that it was their mistake.

After 3 months of waiting for my car, I have now received it, but still no service booklet, I requested them to find the service history, or atleast give me new booklet and stamp it, to show that they have done the service.
But still no response.

How can I go about finding the service history or atleast get the to stamp my new book.

I would realy appreciate any response on this matter.

Thanks

Anne-Marie

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Hyundai lottery fraud

I got the email that ou choosen among 600, 000 ppl as a lucky drawer for 850, 000 pounds...is this fake or there is such event happening

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Hyundai compiance on company scheme

As per company scheme widely advertised in the news papers also in the month of April 2009 I was offered exchange bonus of Rs 15000/- against exchange of my old car with the new Hyundai I10 car.But the Dealer M/s Prestige Hyundai Jabalpur (M.P.) after several reminders and persueance with the HMIL paid me only Rs 10000/- after 8 months on 28/10/2009, without conveying any reason for payment of less than the offered amount of Rs 15000/-.
The matter was again brought into the knowledge of the HMIL but even after laps of about 20 days I did not get any positive response from either of the two.
Regn No of my Vehicle is MP 20 CC 1614 and the VIN/Chassis No. is MAL M51BR 9M281303.
It seems that the company did not have proper control over the dealers as they not only tempers with the company scheme but also manipulate with the Ex show room price of the car . The same Dealer has charged from one of my friends about Rs 18000/- more than the Ex show price displayed on the website.
The Hyundai motors India should review their policy to improve the reliability of their dealers as their peers are more caring and customer friendly .

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Hyundai - service manager

My 18 year old son took his 2007 Hyundai Tiburon over for service. One tire had a slow leak and his tires needed to be Balanced. He had just recently painted his rims white. He was advised at the time of service the Rims may get marked up, from the Balancing Machine due to being spray painted. He understood this and okayed the service. When he got the car...

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Hyundai scam involving hyundai staff

I was informed by hyundai motors that I won a donation of 2 million usd and I would need to pay corier fee to fedex to have the cheque delivered in 24 hours
Later later I was informed that I had to pay a non resident tax of 10050 gbp before shipping can take place payment
Would be made to smith johnson of tax office payment was
Made, johnson then claimed he needed afurther 370gbp before
Package could be shipped, then johnson came back again he needed 550gbp a signed endorsement letter and my passport
At this stage I finally realised johnson was a criminal

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Hyundai misrepresented warranty

I took delivery of a Hyundai Terracan 2.9 CRDi Automatic on 12 December 2007 from Aggenbag Motors, Anderson Street, Klerksdorp, North West Province, RSA. Delivery was effected at Lydenburg, Mpumlanga, RSA. Prior to and uppon delivery I was guaranteed by the sales department of said business that the vehicle is being sold with the new EXTENDED warranty of 5 years or 150, 000 km applicable to all new Hyundai vehicles bought/sold after October 2007. I have proof of this in the form of an e-mail dated 06 December 2007; the Warranty page in the Service Passport has been changed in writing to read that the applicable waranty is 5 years or 150, 000 km; and, even the Enrolment Form pertaining to the maintenance plan applicable to the vehicle (apparently, mistakenly) indicate that the service and maintenance plan applicable is for the period of 5 years or 150, 000 km. I was afterwards telephonically informed that the latter enrolment form was wrongly completed by the sales person, since the standard maintenance plan is only for 3 years or 60, 000 km. I was again told that the warranty would be for 5 years or 150, 000 km, but that the maintenance plan would only run for 3 years or 60, 000 km. Although dissatisfied about the wrong completion of the enrolment form for the maintenance plan, which, to my mind, actually provides for a binding contract between myself and Associated Motor Holdings (Pty) Ltd, I have at that stage decided not to pursue the matter further. I was however during my penultimate service under the maintenance plan advised that, since the vehicle was what is known as a "pre-reg", and since it has already been registered on the system some time before delivery, the warranty on my vehicle is only for 3 years or 100, 000 km and expires on 30 October 2010. This is quite contrary to the explicit guarantee that Aggenbag Motors gave me concerning the warranty, even after I querried that fact when I was informed that the vehicle is a "pre-reg" and must therefore be registered as a 2007 Model. to my mind, this guarantee, both verbally and in writing by agents authorised to deal in Hyundai vehicles and, the advertisements that have been run by Hyndai SA at the time when I bought this vehicle that "all new vehicles bought after 1 October 2007 carry a warranty of 5 years or 150, 000 km, establishes a binding contract between Hyundai Sa and myself that the applicable warranty would be for that period, and not only for 3 years or 100, 000 km. You are kindly requested to investigate and review the matter and to set the record on the system straight that the warranty is 5 years or 150, 000 km, to expire on 31 December 2012, while the maintenance plan (as I concede) is for 3 years or 60, 000 km, to expire on 30 October 2010. My particulars are
Mr AA Lamprecht; e-mail [protected]@telkomsa.net or [protected]@justice.gov.za; VIN no KMHNM81XR6U217649; Engine no J3931081.

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David Rankin
, ZA
Jun 03, 2016 8:36 am EDT

My car has been with Hyundai, Weltevreden Park since Tuesday last week. In addition to my service I asked for other items to be checked. On Tuesday they came back to me for authority to go ahead. I paid the full amount for the service and repairs by EFT. I was then advised, when I asked if I could pick my car up that afternoon, that they had a problem in that they did not have all the parts. It could take 3 days to get them. My car would be ready by Friday. Friday came and no phone call so I phoned them. Sorry the parts have not arrived. Spoke to the dealer principle who said he would look into it and come back to me. Late on Friday afternoon I phoned again. Sorry, the parts have not come you will have to wait until Monday. Monday, today, I waited for a call. No call by lunchtime so I phoned. Sorry no parts yet. I asked the lady why they can't go and fetch them. She was obviously embarrassed and uncomfortable. By 5 o'clock this afternoon NO CALL from them. They don't even have the decency to keep their customer up to date. Tomorrow is going to be interesting.!

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Heidis
, ZA
Jul 19, 2011 7:12 am EDT

My Radio, my service warranty, my car is shuddering after fixing wheel balancing and alignment three times, new tyres and brakes. I bought my car in 2007, replaced the radio in 2009 due to an “error 2” now two years later exactly the same thing is happening and now I must fix it myself – WHY? My service warranty was also without warning finished – instead of them sending a letter to say “time for a renewal of what the hell ever”. I send emails about my radio and a just ignored. – had it

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bern tonsing
, ZA
Mar 30, 2011 7:52 am EDT

HYUNDAI STINKS

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Ellerbeck Dave
, ZA
Oct 27, 2010 8:19 pm EDT

I have repetedly trie d to get a simle hand book that should come with my 2005 tuscan without any joy from the local
agents please can you tell me how i may obtain one of the books as at the moment i think the sevice from HYUNDAI STINKS
nobody even comes back to to let you know what is happening, so could you please avise me where i go to from here.

Many thanks

Dave
[protected]

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Claire Schutte
, ZA
May 10, 2010 2:04 am EDT
Verified customer This comment was posted by a verified customer. Learn more

I have bought a huyndai I 10 and also battle with the radio that keeps on cutting out. I have sent my car in twice now and
every time they say that they cant find the problem. What is the problem with the radio's cant huyndai replace it with something that works at least. it is realy annoying when you want to travel a far road with no music.

Please can someone let me know what the problem is.

Thanks.
Claire.
[protected]

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Glynnie
, ZA
Feb 18, 2010 6:09 am EST
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During the second week of December I bought an i20 from Hyundai in Durban Central. I am very thrilled with my car. Up until the time my car was ordered, the customer service I received was wonderful and prompt. From the time I had paid for the car the customer service went out of the window.

I have since had someone call me to check on how I feel about Hyuandai etc and I asked them if someone can please get back to me about my query.

I will not go into details about the crappy customer service I received, but I am still impatiently waiting for someone to get back to me on my query: Hyandai are offering to up the 3 year service warranty to 5 years if an i20 is purchased before March 2010. Seeing as I bought my car three weeks before the promotion started and seeing as Hyuandai need to rectify the bad customer service I received, I requested that my service warranty get increased to 5 years. The car salesman and manager said they would get back to me and I am still waiting two months later! Plus I asked the lady who interviewed me over the phone and nobody has bothered to come back to me with an answer.

Hopefully someone from Hyuandai can please be courteous enough to reply to my query

Many thanks
Glyn

PenningtonG@durban.gov.za

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Natley Prinsloo
, ZA
Jan 28, 2010 10:56 am EST

Good afternoon,
My son bought a brand new Geely from Hyundai from the dealer in Phalaborwa last week and has just heard today that there is no warranty on the car. Is this correct? Does the South African law not state that it is at least a 1 year warranty on any vehicles? Please advise.

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CS Chadinha
, ZA
Jan 27, 2010 2:08 pm EST

Help Please.

I bought a brand new Tusan at the end of October 2009 from the Hyundai dealer in Rustenburg in the North West province. In December 2009 the vehicle motor started to make a noise, I took it to the Hyundai dealers repair shop and the mechanic told me that I must keep on driving it till it pack up. I mean this is a new car and is costing me an arm and a leg.

So I drove it for another few days and then toke it to the dealer (manager of dealer ship) he also told me that I must drive it till it packs up. We were planning to go to the Kruger National Park the next day, I drove the car till just out of Rustenburg and it sounded it the motor is going to fall out or something. We turned back and I took the car to them. They arranged for me to use another car (not a Tusan), I have been driving it for the last month now and is not any further with an answer.

I feel that they must give me a new car and not fix my one. If there is anyone that can help me please contact me.

Thank you for taking the time to read my complaint and waiting to hear form you.

Corrie Chadinha
[protected] or corrie@pro-plus-trading.co.za

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BERNADETTE TONSING
, ZA
Nov 30, 2009 12:27 am EST

Subject: Hyundai I 10 - Complaint

Good Morning,

I hereby note a concern about a problem that I am currently experiencing with your branch situated in Boksburg.

During May 2009, I purchased a Hyundai I 10 from your Boksburg branch.

As you are aware the I 10 is issued with a factory fitted radio. Soon after I took delivery in May, I contacted the Boksburg branch to inform them that my vehicle’s radio kept cutting out. I took the vehicle in and I was told that it was repaired.

After a couple of days the radio started cutting out again. To date I have taken the vehicle in for this problem for SIX times with no avail.

During this period i have dealt with Gavin James and Stuart . They have both assurred me upon numerous occassions that the new radios were placed in my vehicle, but during a discussion with staff at Boksburg i was informed that each time my vehicle went in for repairs, repaired radios were placed in my vehicle.

I am addressing this mail to you as I am totally frustrated as each time I had to take time of work to take the vehicle in and I would like to have the matter resolved ASAP.

My expectation when buying a brand new vehicle was that I would not experience any problems like this.

Regards,

P Clarke-Northmore/Bernadette Tonsingà hymax2602 [mailto:hymax2602@mweb.co.za]
Tel: [protected]

WORK: [protected]

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Hyundai worst service by himgiri hyundai

Had given my car getz prime dl4cs9797 for repairing to himgiri hyundai service station (Wazirpur industrial area, delhi) on 8th of nov09. The car was taken to the bodyshop for repairing of himgiri hyundai and advisor (Rakesh katri) spoke to me regarding problem in the car. The advisor is talking very aggressively to us as he was going to repair our car for free. I was thinking that I am giving my car in some kind of local garage. He does not know how to deal with the customer. Not only the advisor but the manager of bodyshop misguide us. He told us that the car will be delivered to us on 14th of nov in the morning but when I called up in the morning he promised us that the car will be delivered in the evening. When I reached bodyshop of himgiri in the evening and the car is sent to the washing. After waiting 2 hrs when washing is done and I see the status of my car, the paint of my car is started removing from painted area. And when I asked the manager about the work he even not come outside to deal with us regarding the problem. After 15-20 minutes he came outside and told us that the car is ready but when I told him that the paint is removing from everywhere, he didnt give any aswer and went inside the cabin. He told rakesh to told us that the car will be delivered next day i. E 15th of nov.
I am very much dissappointed from the workers and the work done to my car...

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Hyundai 2003 santa fe

My 2003 Santa Fe Hyundai suddenly broke down on a freeway out of state while I was on vacation on July 3, 2009. It was a Friday afternoon before a holiday weekend. When I contacted the closest Hyundai dealership, they said they would be closing before I could get the car towed there. I contacted another local shop and they agreed to wait until I could have the car towed in. As it turned out, the tension pulley that is attached to the timing belt had broken. The resulting damages were so severe that I ended up having to replace the entire engine at a cost of over $3000.

Later I wrote a 3-page letter to Hyundai Consumer Affairs with the details of the issue. I included copies of all receipts for repairs and required warranty work that I had done. Afterwards a representative contacted me. He said there was nothing they could do because "genuine Hyundai parts" had not been used for the required maintenance part. When I pointed out that the part that broke "was" a "genuine Hyundai part" and under warranty, he said that it didn't matter. There was no apology, just "nothing we can do". In the letter that I wrote, I did not ask for any thing, simply stated that I thought they should do something. I guess they were afraid that an apology would be an admission of guilt so they wouldn't even do that. I was so aggravated that I called back and asked for a supervisor. The supervisor agreed to review the file and get back to me. I waited over 2 weeks and never heard any thing. I called back and was told that the records reflected that the supervisor had left me a message telling me that Hyundai refused to do anything. I never received the "supposedly" message.

I purchased a Hyundai after research showed that they had one of the best warranty's available. How was I to know that their warranty is worthless. They do not even have the courtesy to follow through on a complaint as promised. I encourage everyone that is looking at purchasing a Hyundai product to keep looking.

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Hyundai will not work with you on past due balances

Was told that hyundai would work with me on overdue 2 months on car payment due to economy. Thought I was speaking to a supervisor and to find out it was all a lie. My car was repoed. I have nothing good to say about this finace company other than these few choice words; rude, annoying, lying, unprofessional, and most of all harrassing with the phone calls. Do not finance through these people.

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Truth101
Burbank, US
Nov 12, 2009 12:27 pm EST

First off no bank repos after only 60 day late. They all wait 90 day before even thinking of repoing the vehicle. Now lets say that you are right. When you struck this deal on the ph did you pay those two payments? If you didn't then they had every right to come pick it up. You have to look at it from their perspective. If you have all these customers not paying you for your product you would go bankrupt.

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Hyundai car delivered with bad ac

I bought a Hyundai Verna CRDI Sx from Popular Hyundai Pala, an extension counter of Popular Hyundai Kottayam. It was booked on 2009 Oct last week and I got the car on Nov 07, 2009 evening 6:30. After the payment settlement at pala the sales person explained the features and given key to me. I did drive it alone to home. At home on that night itself we noticed that the AC cooling is not at all good and cool air is not at all coming out through the left two windows on the center console. (left seat to driver) Only at the driver side it was coming. that too not at all powerful. On next day itself I rushed into my saleserson and his machanic. they realized the problem and I comlaited it to the Manager of Popular pala unit, one Mr. Jacob and Magr of Kottayam unit Mr. Vinod Variyyer. I asked for a car replacement. But they were trying to avoid me and suggusted only thing to do is a repair on next day. I had to come to trivandrum that night since Me and wife have to go to office on monday, so I suggusted Jacob and Vinod to refer the case to poular Trivanrum service center. Today on Nov-09 Monday I took leave and spent entire day in the tvn service center. The engineers could easly make out the difference in Air cooling. Then told me they want the car overnight at the center for a major rework/reair on AC. I'm very dissapointed. I don't want a reaired car for the price of a new car. Also my car gone to workshop on first day itself. I want justice. please give justice to me

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Hyundai tyre problem

My Hyundai Make Car i10 purchased in last year has got severe Tyre problem. The complaint is loged with MRF Ltd and informed to The local dealer of Kothari Cars pvt ltd. Neither your dealer nor the Vendor is responding on the same. Till date I havent received any positive feedback from neither of them. Therefore I request you to initiate the matter seriously and replace the defective tyres ( 3 nos. ) at the earliest. Failing to which I shall have left no alternative than to go for consumer forum. you may contact me on the following address and or cell number.

Please note.

with regards,

Dinesh naik
A-31 Heramb Apts, Pashan Sus Road, Pashan Pune 411 021
Cell: [protected]/020-[protected]

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Kevi T
, IN
Apr 26, 2011 3:35 pm EDT

My front tyres(i10 D-lite) are getting hot including the nuts that holds the tyre. Have checked the broke shoe and cleaned the wheel chamber but the problem is still arising. Please help.

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Hyundai service department

I moved to Brick last year from South Brunswick. When I was looking for a new Hyundai, I went to Lester Glenn Hyundai on Rt 37 in Toms River. I first filled out an inquiry on the internet about the Genesis. Shortly afterward I was contacted by Lester Glenn to come in for a test drive. I went in and the salesman who assisted me took me in a residential zone (25mph) to test drive the luxury sport sedan. I really did not have a chance to see what the car could do. I came back a week later with my wife and dealt with another salesman who gave us another Genesis and let us take it out ourselves. We went for a nice test drive, but the car pulled to the right and I did not have a good feeling about it. The salesman thought the tire pressure may be low, but the vehicle had tire pressure sensors, go figure. We owned a 2006 Hyundai Azera Limited that had almost 50, 000 miles on it. The dealer was having a good sale so I decided to trade the 2006 for a 2009 Azera Ultimate. I was very satisfied with the purchase process, as the general manager assisted the salesman with finding the exact model I was interested in. The vehicle took a few days to arrive, and we picked it up in the evening. The next day I noticed that there was some glue on the roof that was never removed, and there was a scratch in the rear bumper. I returned the car and they attempted to fix the scratch. I had to drop the car off for the "Bumper" man to repair it. The car was ready the next day, but when we picked it up it looked like a child did the repair. I asked three salesman who were standing out back if they saw the repair, all three said they don't have very good vision. LOL. I finally convinced them to fix it properly. They assured me that their new body shop would make it look new. (It's a new car) Well this did not happen, I had to bring the car back a third time. This time was a charm. The body shop manager made sure that the car was fixed properly. I will add that during the second repair, I was given a fully loaded Genesis to drive while my car was being repaired. I was very tempted to buy it. My older Azera had an electrical problem that the other dealer diagnosed and repaired. The new car had the same problem, plus it had an audible vibration when the car is in drive. I dropped the car off and to my surprise they could not replicate the noise. I sent an audio file of the noise, so they asked to have the car for a couple of days. While the car was there I asked (via email) to have the oil changed while they had it. They offer free oil changes. Well I received a voice mail that the noise is from a solenoid inside the transmission, and that the noise is of an acceptable level. Great! $26, 000.00 and I get a free noise... Well when I picked up the car I looked at the invoice and there was no mention of an oil change. The wire harness was replaced. I asked the girl at the desk and she said it was not changed. Just another disappointment. When I arrived home I was reading the vehicle inspection sheet and every area of the car was checked and given a check mark in the green OK box. I noticed the car appeared to be washed, and the tires looked dressed. I thought was a nice gesture until I walked to the passenger side and that side was not done! Does anybody quality control what leaves the facility? I feel embarrassed of them. The sales department is okay, but the service department has really got to be overhauled and get their act together. I will not be using their service department ever again. They tell you call if you are not 100% satisfied but apparently it falls on deaf ears.

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Not surprised lester glenn
Brick, US
Jun 17, 2015 4:26 pm EDT

Oh yes I agree...Lori has a bad attitude at chevy...bill hope and kerry monica DONT care ...if my son gets fired it's because of this comment I'm sure...lets see what happens...maybe Adam needs to get involved with this...

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A concerned employee.
Somewhere, US
Jun 12, 2015 7:35 am EDT

Lester Glenn manager in PARTS CHEVY Lori is nasty to the workers..I told Kerry Monica about this and he does NOTHING..Im a worker there and NOONE likes her, the girl that was just hired quits...the list goes on..She needs to be fired..that's why everyone quits and are looking for other jobs..

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flrman101
Robbinsville, US
Jun 05, 2012 10:16 am EDT

i hate to say i am going down that same road. i was scammed on the wheel warranty hit a pothole and damaged my rims service said as long as they hold air they are not damaged. i have paint run-off lester glen painted the bumpers and still sold me a simonizing for 800 bucks ! . leather seats are falling apart and steering wheel is peeling . stay far away from this dealer !

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Genesis 3.8
The Jersey Shore, US
Feb 07, 2012 12:00 pm EST
Verified customer This comment was posted by a verified customer. Learn more

I purchased a "New 2012 Genesis 3.8", back in Sept of 2011, The day I arrived at The Toms River location I had a 11AM appointment, when I sat down wiTh The sales person, we made The deal, traded in my vehicle, which was worTh more Than The vehicle I purchase, so There was no financing, I was told my vehicle was going to "Auction", which in fact it was Sold In House to anoTher Sales Manager. When I finally took delivery of my vehicle it was 7:45PM, The vehicle kept going back to "Detail", due to The fact it was not done correctly I was told by my sales person. So when it did come to me it was dust out, I drove it home. The next morning I was showing it to The family, and it was bought to my attention The The engine hood, roof and trunk had fine stretches all over it. I text The sales person on a Sunday, and The sales person me at 10AM on a Sunday, and said to bring it in on The 9Th of Sept. to be "Detailed again, which it was, The stretches could not be taken out, I contact Corporate Hyundai, and a Hyundai Rep came to The dealership, and saw The vehicle, and said to have it taken to The body shop to be "Fine Wet Sanded", and Painted, a brand new vehicle 2 weeks old now, and They had to replace boTh front seats as well, due to The leaTher buckling. Since Sept last year, This vehicle has been in and out of The shop more Than 10 times for "REPEAT ISSUES", and The Service and Management Team allowed This to Escalate to where it is now.
Customer Service at its Worst.I just got The vehicle out of The shop again This past Saturday The 28Th of January.

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Neal Maher
Manchester, US
Aug 21, 2011 3:17 am EDT

They really are the worst dealer service department I have ever dealt with, and I have dealt with many in my 66 years with at least 15 differenct cars and dealers in NY, NJ & PA.
They are dishonest, deceptive and incompetent. Sales Department isn't bad but if you buy a car there use another dealer's service deparment or your local service shop.

Neal Maher

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Mickeyo1257
Atlantic Highlands, US
Jan 29, 2011 7:43 pm EST

Heres the email I just sent Hyundai USA

I visited the lester Glenn Hyundai website and saw a 2010 leftover
accent at a good price. I asked for a quote and I was called back quickly. I was told that the car was in stock and was at the price quoted on the website I made the 30 mile drive and when I got to the dealership I was told that the card was just sold. Since they had several comparable(exactly the same except for color) cars available on the website I told the salesman that was no problem as long as the price quoted for the other car pertained to this one. He came back with a price that was over $1400 dollars more. This is not only deceptive, but in my opinion is criminal. Needless to say, if you are letting your dealerships treat customers this way, I will not be buying any Hyundai cars.

Thank You

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fallgal
, US
Aug 10, 2010 5:47 pm EDT

I have owned many cars and they are by far the worst service department that I have ever dealt with. The never answer the phone making you leave a voice mail msg which never gets returned until you call a manager. There sales pitch is free oil changes for life. What they fail to tell you at the time of your purchase is that its free oil changes for every 6000 miles not the recommended 3000. I cannot wait until I can finally trade my car in and be done with this dealer all together! Stay away there are much more customer oriented dealers who value their customers even after the sale.

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Mark99
Middletown, US
Nov 08, 2009 1:06 pm EST

Stay away from this dealership at all costs! Recently I went to the dealership to check out a new 2010 Genesis Coupe. I'm a very car saavy guy, I know alot about cars, and especially this Genesis after doing some research. I checked the car out on the lot and the dealer had the hysterical audacity to add the following "dealer equipped options" to the sticker price in the tune of $990.00. ($495-appearance package, $495 leather upholstery protection.) I STARTED LAUGHING HYSTERICALLY I ALMOST FELL DOWN! The car comes equipped with all body appearance options straight from the factory (plus all appearance options are noted on the original sticker) - anotherwords, the car looked identical to when they rolled it off the truck when it arrived, they did absolutely nothing. Also, the seats had the original plastic wrap neatly covering the seats, as they had been placed in the factory. Absolutely NOTHING was done to the seats. Moreover, leather protection gel in auto store is 20 bucks, tops. And you could do at least 5 cars with it. They are just trying to scam the customer out of an extra grand. This is outrageous, and frankly, Hyundai USA should be aware of this scam. The car was identical in every way to when it left the factory. This is dishonest and HORRIFYING, LESTER GLENN IS DISHONEST, PERIOD.

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Hyundai beware of this type of scam

Hyundai motors uk limted
Hyundai motor uk ltd
Registered office: 728 london road,
High wycombe, buckinghamshire,
Hp11 1he. United kingdom

From the desk of hyundai motor uk ltd first at is kind

We are officially announcing to you the result of hyundai motors email
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Your email address was extracted from our electronic email extraction
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Congratulations!
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Unwarranted

Abuse of this program by some individuals. The selection process was
Carried our through our computerized email selection system (Ess) which
Selects email

From a database of over 600, 000 email address was drawn from all over the
Continents of the world. This promotions being the first of its kind will
Now take

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Claim, you are

To contact our customer service unit authorized to conduct the necessary
Verification to enable you receive your cash prize. (You will receive more
Email upon

Acknowledgement of this email).

Verification service unit

Contact person

Mr. Harry johnson.
+[protected] +[protected]
Email: [protected]@yahoo.com. Hk
269 ballards ln, london, n12,
England united kingdom?
=

You are to call your claims agent assigned for your claims, or send an
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Soon as possible:

1. Name in full:
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6. Occupation (Position held):
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(Programs & events).
Material copyright © copyright 2007 hyundai motor uk ltd.

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Hyundai poor service

I have purchased a Hyundai Gets PRIME GVS EURO III, REG NO MH-03 AR 3197, Chassis No- MALBT51GR9M100122#A, Engine Number G4HG8M577633 from your dealer LA MotorsPvt Ltd, S.V. Khar, Mumbai.
The car was delivered in March 2009.At the onset I was not given the instruction manuel, containing th free service coupons by LA motors siting shortage of the book.Due to this I was unable to do any free servicing of my vehicle and had to pay for the servicing.
Repeated requests to them have been made but in no avail.
After a lot of requests LA Motors workshop from, Mulund accepted my car for the second servicing. The car was picked up by the driver Ganesh.The car was delivered the next day.To my utter disappointment after all the work and faults in the care were written and given to the driver and personally explained to the service advisor Anil no work on the car was done except the washing. My service book still has not been delivered 6 moths after the car delivery. The steering wobbles, the door greasing was told, Headlights were malfunctioning and there was a brake noise.Being a surgeon I had the inconvenience of not having the car for one and half day with no work done.

Sir, I brought the Hyndai car on because of the service it boasts. Iam sorry to say the Iam extremely unset at the treatment meted out to me.The service book has to be given to me at the time of delivery. Why was it not given up to 6 months after delivery?Why is service work not done?

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FeelsLooted
, US
Nov 29, 2009 1:19 pm EST

I too have very bad experience while purchasing a new car from LA Motor Mulund Mr. Sharma thir Manager is very sweet to talk during Sales cycle and once the payment is made and vehicle delivered he is least bothered to understand any of your complaints. He acts oversmart I am planning to send my complaint to customer grievienaces

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Hyundai - hyundai customer services, in south africa

Dear Sir, Please, find attached, the history I had to endure, with Hyundai Customer Services, in South Africa. My car is at present, with a Hyundai dealer, in Walvis Bay, for over 3-month, and noting is been don, to solve the ongoing long term problem with my car. I find it unfair, and unethical, from Hyundai South Africa, that I now have a high repair...

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Hyundai In-depth Review

Overall Rating: Hyundai is a reputable car manufacturer that consistently delivers high-quality vehicles with innovative technology and safety features. With a strong dealership network and competitive pricing, Hyundai offers a great value for customers.

Product Range: Hyundai offers a diverse range of vehicles to cater to different needs and preferences. From compact cars like the Hyundai Accent to SUVs like the Hyundai Tucson and luxury sedans like the Hyundai Genesis, there is a Hyundai model for every type of driver.

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Environmental Friendliness: Hyundai is committed to reducing its environmental impact. They offer hybrid and electric vehicle options, such as the Hyundai Ioniq and Hyundai Kona Electric, which produce zero emissions. Hyundai also focuses on eco-friendly manufacturing processes and materials.

Dealership Network: Hyundai has a widespread dealership network, making it convenient for customers to find a dealership near them. The dealerships are well-maintained and staffed with knowledgeable professionals who are dedicated to providing excellent customer service.

Financing Options: Hyundai offers a variety of financing options to make purchasing a vehicle more accessible. They have partnerships with reputable financial institutions, providing competitive interest rates and flexible payment plans. Hyundai's financing options cater to different budgets and credit profiles.

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User Experience (Website and Mobile App): Hyundai's website and mobile app provide a user-friendly experience. The website is well-designed and easy to navigate, allowing users to explore different models, compare features, and schedule test drives. The mobile app offers convenient access to vehicle information, service reminders, and roadside assistance.

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Comparison with Competitors: When compared to competitors, Hyundai stands out for its combination of quality, affordability, and advanced features. Hyundai vehicles often offer similar or better features than competitors at a more competitive price point. The reliability and fuel efficiency of Hyundai vehicles also give them an edge over their rivals.

Recommendations and Conclusion: Overall, Hyundai is a top choice for car buyers looking for a reliable, high-quality vehicle with advanced features and a competitive price. With a strong dealership network, excellent customer service, and a commitment to innovation and safety, Hyundai offers a great value for customers. Whether you're in the market for a compact car, SUV, or luxury sedan, Hyundai has a model that will meet your needs and exceed your expectations.

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