The complaint has been investigated and
resolved to the customer's satisfactionResolved Hyundai South Africa — misrepresented warranty
resolved to the customer's satisfaction
I took delivery of a Hyundai Terracan 2.9 CRDi Automatic on 12 December 2007 from Aggenbag Motors, Anderson Street, Klerksdorp, North West Province, RSA. Delivery was effected at Lydenburg, Mpumlanga, RSA. Prior to and uppon delivery I was guaranteed by the sales department of said business that the vehicle is being sold with the new EXTENDED warranty of 5 years or 150, 000 km applicable to all new Hyundai vehicles bought/sold after October 2007. I have proof of this in the form of an e-mail dated 06 December 2007; the Warranty page in the Service Passport has been changed in writing to read that the applicable waranty is 5 years or 150, 000 km; and, even the Enrolment Form pertaining to the maintenance plan applicable to the vehicle (apparently, mistakenly) indicate that the service and maintenance plan applicable is for the period of 5 years or 150, 000 km. I was afterwards telephonically informed that the latter enrolment form was wrongly completed by the sales person, since the standard maintenance plan is only for 3 years or 60, 000 km. I was again told that the warranty would be for 5 years or 150, 000 km, but that the maintenance plan would only run for 3 years or 60, 000 km. Although dissatisfied about the wrong completion of the enrolment form for the maintenance plan, which, to my mind, actually provides for a binding contract between myself and Associated Motor Holdings (Pty) Ltd, I have at that stage decided not to pursue the matter further. I was however during my penultimate service under the maintenance plan advised that, since the vehicle was what is known as a "pre-reg", and since it has already been registered on the system some time before delivery, the warranty on my vehicle is only for 3 years or 100, 000 km and expires on 30 October 2010. This is quite contrary to the explicit guarantee that Aggenbag Motors gave me concerning the warranty, even after I querried that fact when I was informed that the vehicle is a "pre-reg" and must therefore be registered as a 2007 Model. to my mind, this guarantee, both verbally and in writing by agents authorised to deal in Hyundai vehicles and, the advertisements that have been run by Hyndai SA at the time when I bought this vehicle that "all new vehicles bought after 1 October 2007 carry a warranty of 5 years or 150, 000 km, establishes a binding contract between Hyundai Sa and myself that the applicable warranty would be for that period, and not only for 3 years or 100, 000 km. You are kindly requested to investigate and review the matter and to set the record on the system straight that the warranty is 5 years or 150, 000 km, to expire on 31 December 2012, while the maintenance plan (as I concede) is for 3 years or 60, 000 km, to expire on 30 October 2010. My particulars are
Mr AA Lamprecht; e-mail [protected]@telkomsa.net or [protected]@justice.gov.za; VIN no KMHNM81XR6U217649; Engine no J3931081.