AutoNation
Reviews and Complaints

Someone had to do something against this insurer (I highly recommend bitclaim dot net) to help fight for what's ours with their highly skilled lawyers, it is worse than it is, the collision centers do not deliver the vehicles ready because this insurer does not pay them! It takes 30m or more to answer calls! They blame the collision center when they talk to you, and when they talk to the collision center, you tell them that you are to blame, the adjusters never answer, they are a cheek of people! The worst on the market! They are a headache, irresponsible, poor pay

I walked in and test drove a Colorado. Salesman ask what I owed and I gave him a ball park figure. Also told the saleman I did not want paint protection or interior protection at $699..00 a piece. They added it anyway. Also told me they would give 15,500 for my car. My credit union called me and said they had sent a check for only 14,000. So unfair and haven't recieved credit drom them on the 2 packages thay they added that I dind not want. General manager told me he would give the refunf IF I gave him a good review. I thought about it and I would be lying if I did that so I told the truth. General managed screamed at me over the phone and told me I was a liar.

After reading numerous reviews from customers who have had experiences with Mercedes-Benz of Westmont, it is clear that this dealership falls short of providing satisfactory service. Customers have reported issues ranging from poor communication, unprofessional behavior, to unethical practices. One customer mentioned that the dealership sold a car they thought they had purchased, showcasing a lack of integrity. Another customer highlighted the dealership's failure to address issues with the vehicles and the warranty effectively. These reviews suggest that potential customers should be cautious when considering doing business with Mercedes-Benz of Westmont.

Bought the vehicle July 29th, Gabriel our salesman told us it will be ready early next week so they can fix a problem with the clutch plates and the brakes. But it turned into an entire week. Aug 7th we got our vehicle. After driving 3 days & 20 miles, some heavy rattling noise was coming in so we contacted AutoNation and Christopher Ramos told us since we had a warranty to take it straight to Mini Cooper of The Woodlands. Since then, we still do not have our car. We decided to head over to AutoNation in person again and talked with Alan Schmitt one of the managers and he assured us that our vehicle will be ready soon. Since meeting Alan they are still not communicating with us exactly what is being repaired or how long it will be. Furthermore, we also tried to contact the corporate office in Florida to see if we could get any information on our vehicle and no one has responded our emails or customer relations calls. Every time we call the store to check status on our vehicle, we get asked several questions as to why we are calling, and they put a different person on the phone that will try their debate skills they learned in high school. We are not here to hear the facts of how old the car is that we bought, but we are here at this point because they did a 3 point inspection, not a 21pt inspection or they would have caught the 12 bolts that were missing that was causing most of the rattling situation that the Mini Cooper of the Woodlands showed us on 3 different walk-through inspection videos. The moral of the story is this dealership and corporate office is not communicating with us on letting us know what is actually going on with our vehicle therefore anyone purchasing a vehicle beware and get someone to inspect that vehicle in the parking lot before driving off their premises. One thing that really chaps my hide is that if they told me my car is under warranty and to take it the dealership, why hasn't there been a warranty claim started from AutoNation or The mini Cooper of the Woodlands? That's how they sold us on purchasing the warranty plan in the first place, because they said if anything has to be worked on which implied usage of the warranty then you can drive a rental while your car is being worked on. The last video shows after having it towed twice or thrice from AutoNation back and forth to Mini of the Woodlands, that last inspection video now shows the timing belt dangling. THE timing belt was not an issue but now it is? We are so confused and so fed up, we have no idea what is happening to our car or when we can pick it up.

I bought a 2020 mitsubishi Outlander from AutoNation Avondale in Arizona. Was told it went through a rigorous inspection and had a clean carfax. After a couple weeks I heard a noise and was told to take it to a Mitsubishi dealer. Went there and was told it had been in an accident and had damage that they would not cover. Took it to AutoNation Chevrolet where my warranty would cover the work. Had an appointment for Feb. 14. Called today and they still have not even looked at it. They don`t give loaner cars so I have not had a vehicle for over two weeks. They said to bad,rent one. They also do not return any calls. Mitsubishi dealer told us the car should never have been sold in the condition it is in. We offered to take a similar vehicle in trade but was told no. We just want our vehicle repaired and safe to drive. Don`t know what else to do. Worse experience I have ever had in 55 years of buying cars. I hope you can help. Thank you. [protected]@yahoo.com

My car has been at your Savannah, GA dealership since November 28, 2023.

The only way I can find out any info on my car is to make a personal visit to the dealership. This facility never answers the phone.

My contact person is supposed to be Melissa Valdera-Pujol. Horrible Service Lane Manager. She does not answer text messages or phone calls to either of the numbers on the card.

Since we have been dealing with the Savannah store my husband has had a heart attack. All stress related.

Can someone from your company please contact me and let me know the status of my car.

By the way I was in the process of beginning to look for a new car in the next month or so. Be assured I will not purchase from AutoNation's Savannah store.

I have enjoyed my car and it has been good to me but I cannot tolerate the lousy service. Audrey Fowler, [protected].

When given an offer in writing to sell vehicle then the manager claims he appraised vehicle himself and basically called me a liar. I did not have the appraisal with me and was a bit aggrevated with the managers attitude. I spent over three hours waiting waiting for paperwork due to printer problem only to find out the check was 1200. Lower than promised.

My children almost died on Interstate 80 in Wyoming yesterday due to the complete lack of of honest and fair sales and service on your company's part. From day 1 the truck had problems and you and your dealerships along with GMC have refused to acknowledge any of them as your responsibility. Going as far as your general manger stating" I don't have to do anything for you" That nice little blurb and the rest of his attitude is all on video. They have, in the last week, spent almost $1000 on "fixes" so they would be able to make it home. Right now they are in Wyoming trying to make it to a GMC repair shop without having the truck once again stop working in the middle of the interstate. I can assure you that this missive is only the beginning for AutoNation. I will do EVERYTHING in my power, including notifying the Armed Services that you can't be trusted with military personnel and their money. I will have AutoNation on the local news every chance I get. YOUR COMPANY ALMOST KILLED MY KIDS!

I dropped my 2012-land-rover-range-rover off last week at your Hunt Valley location, I received 2 service tech videos last week letting me know the damages, I spoke to George about my repairs, I needed a radiator,4 tires wit alignment and the bolts that was missing from the supercharger and my bill was $5913.93, I stopped by earlier to check on the progress an was meet wit a guy I never spoke to trying to upset me on things I didn't need or want, like a engine pressure test, I explained about what I wanted he got loud I got loud the he going say"You Can Take Your Vehicle Somewhere Else", in a manner that I received as disrespecting me as a human being spending a couple thousand bucks

I bought a 2018 GMC Sierra from Auto Nation Honda in Knoxville Tenn. It had 16,431 ,iles on it. I bought the Extended protection plan for 100,000 miles which put me at 116,431 mile for warranty. I bought the GOLD coverage. At 94,811miles the transmission burnt up due to a torque converter failure. I have been on th e phone on and off for 3 days with the claim still not under review and all i get from the service is excuses and how they really are just trying to avoid the payment / approval of repair. itI amm having to rent a car to go to work and they will not even talk to me about rental reimbursement until the claim is approved and final invoice is rendered. so this puts the customer is a position that they have to fork out all the money for the rental ( note they only pay $35 a day max 10 days) for you to even file to get reimbursed I paid $4000 for the warranty and I take care of my truck as you can see in the pictures