AutoNation
reviews and complaints

Bought the vehicle July 29th, Gabriel our salesman told us it will be ready early next week so they can fix a problem with the clutch plates and the brakes. But it turned into an entire week. Aug 7th we got our vehicle. After driving 3 days & 20 miles, some heavy rattling noise was coming in so we contacted AutoNation and Christopher Ramos told us since we had a warranty to take it straight to Mini Cooper of The Woodlands. Since then, we still do not have our car. We decided to head over to AutoNation in person again and talked with Alan Schmitt one of the managers and he assured us that our vehicle will be ready soon. Since meeting Alan they are still not communicating with us exactly what is being repaired or how long it will be. Furthermore, we also tried to contact the corporate office in Florida to see if we could get any information on our vehicle and no one has responded our emails or customer relations calls. Every time we call the store to check status on our vehicle, we get asked several questions as to why we are calling, and they put a different person on the phone that will try their debate skills they learned in high school. We are not here to hear the facts of how old the car is that we bought, but we are here at this point because they did a 3 point inspection, not a 21pt inspection or they would have caught the 12 bolts that were missing that was causing most of the rattling situation that the Mini Cooper of the Woodlands showed us on 3 different walk-through inspection videos. The moral of the story is this dealership and corporate office is not communicating with us on letting us know what is actually going on with our vehicle therefore anyone purchasing a vehicle beware and get someone to inspect that vehicle in the parking lot before driving off their premises. One thing that really chaps my hide is that if they told me my car is under warranty and to take it the dealership, why hasn't there been a warranty claim started from AutoNation or The mini Cooper of the Woodlands? That's how they sold us on purchasing the warranty plan in the first place, because they said if anything has to be worked on which implied usage of the warranty then you can drive a rental while your car is being worked on. The last video shows after having it towed twice or thrice from AutoNation back and forth to Mini of the Woodlands, that last inspection video now shows the timing belt dangling. THE timing belt was not an issue but now it is? We are so confused and so fed up, we have no idea what is happening to our car or when we can pick it up.

I recently had an experience with AutoNation and let me tell you, it was not a good one. They seem to always be looking for ways to take your money. I would not recommend working with them, especially if you are in Columbus, GA. The people there are not trustworthy and will do anything to make a quick buck.

I had a problem with my car and brought it to AutoNation for repair. They told me it would be a quick fix and that it would not cost me much. However, when I got my car back, I was shocked at the amount of money they charged me. It was way more than they had originally quoted me. I felt like they had taken advantage of me and my situation.

The people at AutoNation are not honest. They will tell you one thing and then do another. They are not to be trusted. I would advise anyone looking for car repairs or purchases to stay away from this company. They are not worth your time or money.

Overall, my experience with AutoNation was terrible. I would not recommend them to anyone. They are a bunch of liars and crooks who will do anything to make a quick buck. If you want to avoid being ripped off, stay away from AutoNation.

i went to autonation.com to buy my first car and i gotta say, it was a pretty good experience. i was lookin for a nissan and i found one at autonation nissan of jacksonville. i talked to this guy named mark hall and he was really nice and helpful. he answered all my questions honestly and didn't try to push me into buying anything i didn't want. i felt like he really cared about helping me find the right car for me.

when i went to the dealership to check out the car, everyone there was really friendly and welcoming. they made me feel comfortable and not like i was just another customer. mark showed me the car and let me take it for a test drive. he explained all the features and made sure i knew how everything worked. he even helped me get financing for the car, which was really helpful since i didn't know much about that stuff.

overall, i had a really good experience at autonation nissan of jacksonville. everyone there was really nice and helpful, especially mark hall. i would definitely recommend this dealership to anyone looking for a new or used car.

Autonation is a car dealership that I have had some experience with. I have visited two different dealerships and I have to say that they were completely different from each other. I was expecting them to be like Carmax, but they were not. I think that if you have good credit and a good down payment, then Autonation might be a good option for you. However, if you are looking for older cars with high mileage, then I would not recommend Autonation.

The first dealership that I visited was great. The staff was friendly and helpful, and they were able to answer all of my questions. They had a good selection of cars, and I was able to find one that I liked. The financing process was easy, and I was able to get a good interest rate. Overall, I had a good experience at this dealership.

The second dealership that I visited was not as good. The staff was not as friendly, and they seemed to be more interested in making a sale than helping me find the right car. They did not have a good selection of cars, and the ones that they did have were not in good condition. The financing process was also more difficult, and I was not able to get a good interest rate.

Overall, I think that Autonation can be a good option if you have good credit and a good down payment. However, if you are looking for older cars with high mileage, then I would not recommend Autonation. The quality of the dealerships can vary greatly, so it is important to do your research and visit multiple dealerships before making a decision.

and show us how to use some of the features on the truck. That's what I call going above and beyond! The truck has been great and we have had no issues. We will definitely be back for our next purchase. Highly recommend Auto Nation Weston!

Me and my wife was lookin' for a truck for a while now. We checked out a bunch of dealerships but they all seemed to be tryin' to pressure us into buyin' somethin' we didn't want. But then we found Auto Nation Weston and it was like a breath of fresh air. They didn't try to push us into nothin' and the price was way better than the other places we went to.

The whole process was super smooth and easy. We didn't have to wait around for hours like we did at some other dealerships. And get this, the sales guy, Mitch, was actually really nice and helpful. He even offered to come to our house the next day to drop off the floor mats and show us how to use some of the features on the truck. Who does that?!

We got a great deal on the truck and even got a lower interest rate than we thought we would. And the best part is that we haven't had any problems with it. It's been runnin' like a dream.

We will definitely be goin' back to Auto Nation Weston for our next purchase. They treated us right and we felt like they actually cared about us. If you're lookin' for a dealership that won't pressure you and will give you a good deal, then check out Auto Nation Weston. Highly recommend it!

Me and my hubby went to AutoNation to buy a car on Thursday night. We were happy with the car we picked but there was a small repair needed. We signed the papers and left. On Saturday morning, we got a call from them saying that they need to order a part for the repair and it will be ready by Tuesday. We waited patiently but didn't get any call back. So, my husband drove to the dealer on Tuesday afternoon to check the status. To our surprise, they told us that they sold the car on Monday. We were so disappointed and felt cheated. It was so unethical of them to sell the car without informing us. We felt like they didn't care about us as customers. It was so unprofessional of them to do that. We would never recommend this dealer to anyone. Please avoid them at all costs.

I recently had an experience with AutoNation's Encinitas BMW dealership that left me feeling scammed and frustrated. I purchased an extended maintenance package under false pretenses, and now I can't seem to get anyone from the dealership or customer service to contact me back. It's disappointing to see a company like BMW handling misinformation in such a way.

I'm not the only one who has had a negative experience with this dealership. If you take a look at their reviews, you'll see that they have a reputation for scamming people. It's disheartening to see a company that is supposed to be reputable engaging in these kinds of practices.

In my case, I was told that I would need new brakes soon, so I decided to purchase the maintenance package. However, after further inspection, it turned out that I didn't actually need new brakes. It's frustrating to think that I spent money on something that I didn't actually need.

I've tried reaching out to the dealership and customer service, but I haven't had any luck getting a response. It's disappointing to see a company that doesn't seem to care about its customers. If you're considering doing business with AutoNation's Encinitas BMW dealership, I would recommend doing your research and proceeding with caution.

I recently purchased a car from AutoNation and unfortunately, it has been a complete nightmare. After making only 6 payments on the car, it broke down and I was forced to take it to a repair shop. To my dismay, the repairs cost me a whopping $10,500! This is outrageous considering the sales price of the car was only $13,100.

To make matters worse, AutoNation convinced me to purchase their "warranty" which turned out to be completely useless. It only covers the turbo and nothing else. This is a complete rip-off and I feel like I was scammed into buying it.

On top of all this, the repair shop informed me that the brake pads were put on incorrectly. Both of the inside pads were put on one side of the rear and the outside pads were put on the other side. This is a major safety issue and I am lucky that I did not get into an accident because of it.

To add insult to injury, the drive belt and water pump were both cracked and there were major oil leaks. The tires were also warped due to the faulty brakes.

I am extremely disappointed with AutoNation and feel like they should buy this piece of junk back from me for every penny I have spent. I would much rather go to a reputable dealership and purchase a descent car.

I strongly advise against buying from AutoNation or any other dealership associated with them. They are not trustworthy and will only cause you headaches and financial strain.

I was on the hunt for a Mercedes for quite some time, and finally found the one I wanted at AutoNation in Waco. The car was perfect, except for a couple of broken child seat covers in the back seat. I had to put up a fight to get them to agree to fix it for free, which I thought was ridiculous considering the amount of money I was spending on an $80k car.

After waiting for over a month, I finally got the call to come in and replace the parts. I assumed they would also put on the new plates, but they told me they were still waiting for them. I couldn't believe it had been almost two months and they were still waiting on the plates. The finance guy tried to give me some excuse about how this was normal, but I wasn't having it.

After some heated conversation, the manager stepped in and apologized, assuring me that he would get everything sorted and call me back on Monday. That never happened, and I ended up having to call him back on Wednesday. He told me that everything was at their other location and would be sent to us. He promised to overnight us the plates the following week, and we would have them by Thursday.

That was last week, and I've tried calling the manager twice and texting his personal phone, but I haven't received a response. I'm extremely disappointed with the unprofessionalism of this company and their lack of communication. I've never dealt with such unprofessional people or company before.

To make matters worse, no one has even walked through the car with us to show us how to use all the functions. I had to call Mercedes Me to get my account set up and have been watching YouTube videos to figure out how to use everything. If I were Mercedes, I wouldn't allow my cars to be sold here. It only makes them look cheap and second-rate.

Overall, I would not recommend purchasing a vehicle from AutoNation. It's absolutely ridiculous to spend so much money and be treated like this. I'll be telling everyone I know to steer clear of this place.

I bought a 2020 mitsubishi Outlander from AutoNation Avondale in Arizona. Was told it went through a rigorous inspection and had a clean carfax. After a couple weeks I heard a noise and was told to take it to a Mitsubishi dealer. Went there and was told it had been in an accident and had damage that they would not cover. Took it to AutoNation Chevrolet where my warranty would cover the work. Had an appointment for Feb. 14. Called today and they still have not even looked at it. They don`t give loaner cars so I have not had a vehicle for over two weeks. They said to bad,rent one. They also do not return any calls. Mitsubishi dealer told us the car should never have been sold in the condition it is in. We offered to take a similar vehicle in trade but was told no. We just want our vehicle repaired and safe to drive. Don`t know what else to do. Worse experience I have ever had in 55 years of buying cars. I hope you can help. Thank you. [protected]@yahoo.com

My car has been at your Savannah, GA dealership since November 28, 2023.

The only way I can find out any info on my car is to make a personal visit to the dealership. This facility never answers the phone.

My contact person is supposed to be Melissa Valdera-Pujol. Horrible Service Lane Manager. She does not answer text messages or phone calls to either of the numbers on the card.

Since we have been dealing with the Savannah store my husband has had a heart attack. All stress related.

Can someone from your company please contact me and let me know the status of my car.

By the way I was in the process of beginning to look for a new car in the next month or so. Be assured I will not purchase from AutoNation's Savannah store.

I have enjoyed my car and it has been good to me but I cannot tolerate the lousy service. Audrey Fowler, [protected].

When given an offer in writing to sell vehicle then the manager claims he appraised vehicle himself and basically called me a liar. I did not have the appraisal with me and was a bit aggrevated with the managers attitude. I spent over three hours waiting waiting for paperwork due to printer problem only to find out the check was 1200. Lower than promised.

My children almost died on Interstate 80 in Wyoming yesterday due to the complete lack of of honest and fair sales and service on your company's part. From day 1 the truck had problems and you and your dealerships along with GMC have refused to acknowledge any of them as your responsibility. Going as far as your general manger stating" I don't have to do anything for you" That nice little blurb and the rest of his attitude is all on video. They have, in the last week, spent almost $1000 on "fixes" so they would be able to make it home. Right now they are in Wyoming trying to make it to a GMC repair shop without having the truck once again stop working in the middle of the interstate. I can assure you that this missive is only the beginning for AutoNation. I will do EVERYTHING in my power, including notifying the Armed Services that you can't be trusted with military personnel and their money. I will have AutoNation on the local news every chance I get. YOUR COMPANY ALMOST KILLED MY KIDS!

I dropped my 2012-land-rover-range-rover off last week at your Hunt Valley location, I received 2 service tech videos last week letting me know the damages, I spoke to George about my repairs, I needed a radiator,4 tires wit alignment and the bolts that was missing from the supercharger and my bill was $5913.93, I stopped by earlier to check on the progress an was meet wit a guy I never spoke to trying to upset me on things I didn't need or want, like a engine pressure test, I explained about what I wanted he got loud I got loud the he going say"You Can Take Your Vehicle Somewhere Else", in a manner that I received as disrespecting me as a human being spending a couple thousand bucks

I bought a 2018 GMC Sierra from Auto Nation Honda in Knoxville Tenn. It had 16,431 ,iles on it. I bought the Extended protection plan for 100,000 miles which put me at 116,431 mile for warranty. I bought the GOLD coverage. At 94,811miles the transmission burnt up due to a torque converter failure. I have been on th e phone on and off for 3 days with the claim still not under review and all i get from the service is excuses and how they really are just trying to avoid the payment / approval of repair. itI amm having to rent a car to go to work and they will not even talk to me about rental reimbursement until the claim is approved and final invoice is rendered. so this puts the customer is a position that they have to fork out all the money for the rental ( note they only pay $35 a day max 10 days) for you to even file to get reimbursed I paid $4000 for the warranty and I take care of my truck as you can see in the pictures

8/11/2023 I paid $18,000 + for a pre owned car from Auto Nation Coral Gables,Florida. 24 hours later, the dealership said the car was unavailable for an undisclosed reason after I tender full price cash payment. They said my money would be returned in 5 days. It has now been 10 days and I have not received my refund - Not only has Auto Nation failed to return my money but now they have transferred my tag plates making it impossible for me to register my car. Not only have they converted my cash to their own use, but also misappropriated my insurance and vehicle license plate. To date no one from Auto Nation has taken any action to correct their grand theft which is a felony in the State of Florida. I may be reached at [protected]@gmail.com and by telephone at [protected]

I have been trying to schedule my 2023 Ford Explorer for service due to a recall and every time I get an appointment, I get a call the day before to tell me that they do not have a mechanic on Saturdays to do the service. I am a full time employee and I am only able to take my car to the shop on Saturdays. There should be a mechanic at the shop to do this type of service on Saturdays.