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AutoNation
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1.1 5 Reviews 346 Complaints
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AutoNation Reviews 5

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10:47 pm EST
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AutoNation I agree with many others, if I could leave no stars, I would

Someone had to do something against this insurer (I highly recommend bitclaim dot net) to help fight for what's ours with their highly skilled lawyers, it is worse than it is, the collision centers do not deliver the vehicles ready because this insurer does not pay them! It takes 30m or more to answer calls! They blame the collision center when they talk to you, and when they talk to the collision center, you tell them that you are to blame, the adjusters never answer, they are a cheek of people! The worst on the market! They are a headache, irresponsible, poor pay

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O. Dietrich
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AutoNation is an absolute mess. Everything they do takes longer than it should, If you are unfortunate enough to come in contact with their customer service, they will ignore your needs and pass you from one center to another. Everything seems to be a problem, so much so that nothing can get done. Letting them get away with owing you money or repairs equals needing to chase them legally. They do not value your time and action, so keep your excuses ready.

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3:06 pm EST
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AutoNation Very dishonest company and rude general manager

I walked in and test drove a Colorado. Salesman ask what I owed and I gave him a ball park figure. Also told the saleman I did not want paint protection or interior protection at $699..00 a piece. They added it anyway. Also told me they would give 15,500 for my car. My credit union called me and said they had sent a check for only 14,000. So unfair and haven't recieved credit drom them on the 2 packages thay they added that I dind not want. General manager told me he would give the refunf IF I gave him a good review. I thought about it and I would be lying if I did that so I told the truth. General managed screamed at me over the phone and told me I was a liar.

Recommendation: Avoid at all cost!

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Update by April D Fox

This is the dealeership on the Gulf Fwy in Houston.

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1:53 pm EDT
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AutoNation - Taken advantage

I recently put in a complaint about a month ago because my warranty and receipts was not being submitted service managers was not getting back in contact with me. After filing that complaint That same weekend I received a call and an email from the service manager saying he would like to talk to me and clear things up. It was Saturday my daughter's birthday...

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AutoNation Avoid Mercedes-Benz of Westmont!

After reading numerous reviews from customers who have had experiences with Mercedes-Benz of Westmont, it is clear that this dealership falls short of providing satisfactory service. Customers have reported issues ranging from poor communication, unprofessional behavior, to unethical practices. One customer mentioned that the dealership sold a car they thought they had purchased, showcasing a lack of integrity. Another customer highlighted the dealership's failure to address issues with the vehicles and the warranty effectively. These reviews suggest that potential customers should be cautious when considering doing business with Mercedes-Benz of Westmont.

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AutoNation Mini cooper

Bought the vehicle July 29th, Gabriel our salesman told us it will be ready early next week so they can fix a problem with the clutch plates and the brakes. But it turned into an entire week. Aug 7th we got our vehicle. After driving 3 days & 20 miles, some heavy rattling noise was coming in so we contacted AutoNation and Christopher Ramos told us since we had a warranty to take it straight to Mini Cooper of The Woodlands. Since then, we still do not have our car. We decided to head over to AutoNation in person again and talked with Alan Schmitt one of the managers and he assured us that our vehicle will be ready soon. Since meeting Alan they are still not communicating with us exactly what is being repaired or how long it will be. Furthermore, we also tried to contact the corporate office in Florida to see if we could get any information on our vehicle and no one has responded our emails or customer relations calls. Every time we call the store to check status on our vehicle, we get asked several questions as to why we are calling, and they put a different person on the phone that will try their debate skills they learned in high school. We are not here to hear the facts of how old the car is that we bought, but we are here at this point because they did a 3 point inspection, not a 21pt inspection or they would have caught the 12 bolts that were missing that was causing most of the rattling situation that the Mini Cooper of the Woodlands showed us on 3 different walk-through inspection videos. The moral of the story is this dealership and corporate office is not communicating with us on letting us know what is actually going on with our vehicle therefore anyone purchasing a vehicle beware and get someone to inspect that vehicle in the parking lot before driving off their premises. One thing that really chaps my hide is that if they told me my car is under warranty and to take it the dealership, why hasn't there been a warranty claim started from AutoNation or The mini Cooper of the Woodlands? That's how they sold us on purchasing the warranty plan in the first place, because they said if anything has to be worked on which implied usage of the warranty then you can drive a rental while your car is being worked on. The last video shows after having it towed twice or thrice from AutoNation back and forth to Mini of the Woodlands, that last inspection video now shows the timing belt dangling. THE timing belt was not an issue but now it is? We are so confused and so fed up, we have no idea what is happening to our car or when we can pick it up.

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AutoNation Complaints 346

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2:34 pm EDT
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I am writing to formally express my concerns regarding the warranty products I was required to purchase when I bought my car in March 2024 at AutoNation Toyota Sahara. Specifically, I was forced to select both the tire warranty and appearance warranty packages without being given the option to decline them. At the time, no detailed explanation of the...

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10:03 am EST
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I took my 2014 Ford F 150 because I received a recall notice. The customer service rep told me that my vehicle also needed new tires. They made the recall repairs and replaced the tires. now, the windshield wipers do not work. they were working fine before their repairs. They want to charge me $150 for a diagnostic test to determine why the wipers are not...

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11:57 am EDT
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Purchased 2019 ford fusion in 2018 2,000 miles with platinum warranty up to 100,000 miles, 10/2024 smoke came out exhaust tail pipe on morning start up only then quickly evaporating, took up to dealership where it stayed for 4 weeks, they wanted me to pay non-refundable $875 to take pictures after telling me it was oil in the turbo valve sitting. I said I...

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Is AutoNation Legit?

AutoNation earns a trustworthiness rating of 91%

Highly recommended, but caution will not hurt.

Our conclusion: After a detailed review, ComplaintsBoard finds AutoNation to be a trustworthy company. Although there's a 0% resolution rate for customer complaints, which deserves attention, AutoNation is known for their high standards and safety. If you're thinking about dealing with AutoNation, it's wise to check how they handle complaints.

We found clear and detailed contact information for AutoNation. The company provides a physical address, 6 phone numbers, and 2 emails, as well as 3 social media accounts. This demonstrates a commitment to customer service and transparency, which is a positive sign for building trust with customers.

AutoNation has received positive review on our site. This is a good sign and indicates a safe and reliable experience for customers who choose to work with the company.

Autonation.com has a valid SSL certificate, which indicates that the website is secure and trustworthy. Look for the padlock icon in the browser and the "https" prefix in the URL to confirm that the website is using SSL.

Autonation.com has been deemed safe to visit, as it is protected by a cloud-based cybersecurity solution that uses the Domain Name System (DNS) to help protect networks from online threats.

Autonation.com you are considering visiting, which is associated with AutoNation, is very old. Longevity often suggests that a website has consistently provided valuable content, products, or services over the years and has maintained a stable user base and a sustained online presence. This could be an indication of a very positive reputation.

The domain associated with AutoNation is registered with a high-end registrar, which can be an indicator of the company's commitment to maintaining a secure and reputable online presence.

AutoNation website is deemed to be popular and indicating that it receives a high volume of traffic. It is important to be cautious when using a highly trafficked website, as it may be a target for cybercriminals looking to exploit vulnerabilities or steal personal information.

However ComplaintsBoard has detected that:

  • While AutoNation has a high level of trust, our investigation has revealed that the company's complaint resolution process is inadequate and ineffective. As a result, only 0% of 346 complaints are resolved. The support team may have poor customer service skills, lack of training, or not be well-equipped to handle customer complaints.
  • We conducted a search on social media and found several negative reviews related to AutoNation. These reviews may indicate issues with the company's products, services, or customer support. It is important to thoroughly research the company and its offerings before making any purchases to avoid any potential risks.
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8:15 pm EDT
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We purchased the car 60 days ago (or so) and we have had to replace all four tires and now a battery. The car has 20,000 (18,500 when we purchased it) miles on it and we have not hit the threshold of the 90 days or 4,000 warranty that the dealership offers not to mention the extended warranty we purchased. There is absolutely no reason we have had to spend...

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3:59 pm EST

AutoNation Vehicle

I bought a 2020 mitsubishi Outlander from AutoNation Avondale in Arizona. Was told it went through a rigorous inspection and had a clean carfax. After a couple weeks I heard a noise and was told to take it to a Mitsubishi dealer. Went there and was told it had been in an accident and had damage that they would not cover. Took it to AutoNation Chevrolet where my warranty would cover the work. Had an appointment for Feb. 14. Called today and they still have not even looked at it. They don`t give loaner cars so I have not had a vehicle for over two weeks. They said to bad,rent one. They also do not return any calls. Mitsubishi dealer told us the car should never have been sold in the condition it is in. We offered to take a similar vehicle in trade but was told no. We just want our vehicle repaired and safe to drive. Don`t know what else to do. Worse experience I have ever had in 55 years of buying cars. I hope you can help. Thank you. [protected]@yahoo.com

Claimed loss: $20000

Desired outcome: Want a safe vehicle

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2:21 pm EST
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I purchased my 2017 Chevy Equinox in October 2023 and took the car in for service a couple of weeks ago. They wanted almost $4,000 to repair an apparent oil leak. I feel that is not fair after purchasing the car for $16,000. I have my car at my mechanic and the engine is bad and engine coolant is mixing in with the oil. They don't want to repair it because...

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4:38 pm EST

AutoNation 2010 Hyundai Genesis Coupe

My car has been at your Savannah, GA dealership since November 28, 2023.

The only way I can find out any info on my car is to make a personal visit to the dealership. This facility never answers the phone.

My contact person is supposed to be Melissa Valdera-Pujol. Horrible Service Lane Manager. She does not answer text messages or phone calls to either of the numbers on the card.

Since we have been dealing with the Savannah store my husband has had a heart attack. All stress related.

Can someone from your company please contact me and let me know the status of my car.

By the way I was in the process of beginning to look for a new car in the next month or so. Be assured I will not purchase from AutoNation's Savannah store.

I have enjoyed my car and it has been good to me but I cannot tolerate the lousy service. Audrey Fowler, [protected].

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3:53 pm EST
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AutoNation Cadillac Neport Richie FL

When given an offer in writing to sell vehicle then the manager claims he appraised vehicle himself and basically called me a liar. I did not have the appraisal with me and was a bit aggrevated with the managers attitude. I spent over three hours waiting waiting for paperwork due to printer problem only to find out the check was 1200. Lower than promised.

Desired outcome: purchase vehicle for 5444 as originally agreed

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6:33 pm EST
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Subject: Urgent: Unpleasant Customer Service Experience at Dodger Pembroke Pines Service Department Dear [Service Manager's Name], I hope this email finds you well. My name is Rod Brumfield, and I am writing to express my deep disappointment regarding the recent customer service experience I encountered at the Dodger Pembroke Pines service department. A...

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Good morning! We purchased 2016 Chrytsler Town & Country Van from Autonation Laurel MD on 08/23/2023 since we purchased the vehicle has issues which was notified to the dealer, which they agreed to fix later as the part was on back order, in next 3 days it has other issues such as engine turnoff, jerks and check engine lights came on. Van was going back...

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I’m Hope Avery and on May 8, 2023 I went to Mercedes Benz of Houston Greenway and purchased a 2019 Mercedes Benz GLC 300 Coupe Certified Used. It had 83,295 miles. Don Morales was my salesperson. I put the vehicle in my LLC, business name and personal guarantee it using my personal. I put $0 down for the down payment to the finance manager who was Kevin...

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6:23 pm EST
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I bought a 2009 chev travers for my grandson zach martin it was safetied but there was so many thigs wrong with itb was almost a month before he got the car, then every thing went to [censored] car had all kinds of problems cost me 3200 in repairs that they say are not covered by this screwed up warranty. Well i, am going to hire a lawyer and take mr salman [censored]...

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3:52 pm EST
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On 09/14/23, I drove to this dealership to make an appointment for extended warranty work on my 2015 Mercedes GLK 250. A Bosch certified repair shop said the check engine light was on because the EGR valve was not working. In addition, the DPF system was full of soot and unable to regenerate. I spoke to a service advisor, Tim Kronon, and told him the...

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3:03 pm EST

AutoNation Complete lack of of honest and fair sales and service

My children almost died on Interstate 80 in Wyoming yesterday due to the complete lack of of honest and fair sales and service on your company's part. From day 1 the truck had problems and you and your dealerships along with GMC have refused to acknowledge any of them as your responsibility. Going as far as your general manger stating" I don't have to do anything for you" That nice little blurb and the rest of his attitude is all on video. They have, in the last week, spent almost $1000 on "fixes" so they would be able to make it home. Right now they are in Wyoming trying to make it to a GMC repair shop without having the truck once again stop working in the middle of the interstate. I can assure you that this missive is only the beginning for AutoNation. I will do EVERYTHING in my power, including notifying the Armed Services that you can't be trusted with military personnel and their money. I will have AutoNation on the local news every chance I get. YOUR COMPANY ALMOST KILLED MY KIDS!

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9:11 pm EDT

AutoNation Bullish service

I dropped my 2012-land-rover-range-rover off last week at your Hunt Valley location, I received 2 service tech videos last week letting me know the damages, I spoke to George about my repairs, I needed a radiator,4 tires wit alignment and the bolts that was missing from the supercharger and my bill was $5913.93, I stopped by earlier to check on the progress an was meet wit a guy I never spoke to trying to upset me on things I didn't need or want, like a engine pressure test, I explained about what I wanted he got loud I got loud the he going say"You Can Take Your Vehicle Somewhere Else", in a manner that I received as disrespecting me as a human being spending a couple thousand bucks

Claimed loss: My time and patience

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4:43 pm EDT
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I received a response to my email request dated 10-4-2023 and I responded to it answering the questions you had and providing additional information. I have not received anything to date about what I needed. Case #36035370, Emailed from dealership AutoNation Chrylser, Jeep, Ram in Col Ga on Victory Dr. on 9-19-23 by the Finance manager name Wayne Koenig...

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My name is Bobby Mccrae invoice #932297, I was previously at Auto Nation for an oil change and a recall defect. I saw at the time Michael Berzon. Michael had asked me after service was done on my truck if I could make sure I gave 10 stars for this first visit. I gave 10 stars on my second visit October 9, 2023, I went to Auto Nation for a tire rotation at...

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I trade on 6/15/2023 a Passport SUV (vin 5FNYF7H50NB000020) that purchase in your store at Autonation Honda Tucson auto mall on 01/13/2022, with the document (ADOT Secure odometer disclosure) that the Auto dealer who sold to me a new car taking the passport in trade-in. I went o your store in order to file a Product Cancellation Request that I did on...

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4:28 pm EDT
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My name Jazzmine, I purchased my first SUV jeep wrangler and was super excited on 9-16-23. My salesperson was Massine and I financed through my bank so everything went pretty fast. Once I left the lot, my mom noticed once I got home that my tire on my back passenger side was wobbling as if it was about to come off. This was a Saturday so I had to park it...

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11:28 am EDT

AutoNation Extended protection plan / customer service

I bought a 2018 GMC Sierra from Auto Nation Honda in Knoxville Tenn. It had 16,431 ,iles on it. I bought the Extended protection plan for 100,000 miles which put me at 116,431 mile for warranty. I bought the GOLD coverage. At 94,811miles the transmission burnt up due to a torque converter failure. I have been on th e phone on and off for 3 days with the claim still not under review and all i get from the service is excuses and how they really are just trying to avoid the payment / approval of repair. itI amm having to rent a car to go to work and they will not even talk to me about rental reimbursement until the claim is approved and final invoice is rendered. so this puts the customer is a position that they have to fork out all the money for the rental ( note they only pay $35 a day max 10 days) for you to even file to get reimbursed I paid $4000 for the warranty and I take care of my truck as you can see in the pictures

Desired outcome: I want Auto nation warranty to get my truck repaired in a timely manner

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Overview of AutoNation complaint handling

AutoNation reviews first appeared on Complaints Board on Aug 26, 2008. The latest review Request for resolution regarding appearance warranty coverage issue was posted on Apr 23, 2025. The latest complaint bad service was resolved on Aug 26, 2008. AutoNation has an average consumer rating of 1 stars from 351 reviews. AutoNation has resolved 1 complaints.
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  1. AutoNation Contacts

  2. AutoNation phone numbers
    +1 (877) 253-4239
    +1 (877) 253-4239
    Click up if you have successfully reached AutoNation by calling +1 (877) 253-4239 phone number 1 1 users reported that they have successfully reached AutoNation by calling +1 (877) 253-4239 phone number Click down if you have unsuccessfully reached AutoNation by calling +1 (877) 253-4239 phone number 1 1 users reported that they have UNsuccessfully reached AutoNation by calling +1 (877) 253-4239 phone number
    +1 (425) 452-3229
    +1 (425) 452-3229
    Click up if you have successfully reached AutoNation by calling +1 (425) 452-3229 phone number 0 0 users reported that they have successfully reached AutoNation by calling +1 (425) 452-3229 phone number Click down if you have unsuccessfully reached AutoNation by calling +1 (425) 452-3229 phone number 0 0 users reported that they have UNsuccessfully reached AutoNation by calling +1 (425) 452-3229 phone number
    Parts Associate
    +1 (425) 452-3228
    +1 (425) 452-3228
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    Service Coordinator
    +1 (425) 412-4114
    +1 (425) 412-4114
    Click up if you have successfully reached AutoNation by calling +1 (425) 412-4114 phone number 2 2 users reported that they have successfully reached AutoNation by calling +1 (425) 412-4114 phone number Click down if you have unsuccessfully reached AutoNation by calling +1 (425) 412-4114 phone number 0 0 users reported that they have UNsuccessfully reached AutoNation by calling +1 (425) 412-4114 phone number
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    Sales Consultant
    +1 (630) 537-0311
    +1 (630) 537-0311
    Click up if you have successfully reached AutoNation by calling +1 (630) 537-0311 phone number 0 0 users reported that they have successfully reached AutoNation by calling +1 (630) 537-0311 phone number Click down if you have unsuccessfully reached AutoNation by calling +1 (630) 537-0311 phone number 0 0 users reported that they have UNsuccessfully reached AutoNation by calling +1 (630) 537-0311 phone number
    Sales Specialist
    +1 (954) 769-3375
    +1 (954) 769-3375
    Click up if you have successfully reached AutoNation by calling +1 (954) 769-3375 phone number 0 0 users reported that they have successfully reached AutoNation by calling +1 (954) 769-3375 phone number Click down if you have unsuccessfully reached AutoNation by calling +1 (954) 769-3375 phone number 0 0 users reported that they have UNsuccessfully reached AutoNation by calling +1 (954) 769-3375 phone number
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  3. AutoNation emails
  4. AutoNation address
    200 Sw 1st Ave Ste 1600, Fort Lauderdale, Ohio, 33301, United States
  5. AutoNation social media
  6. Nick
    Checked and verified by Nick This contact information is personally checked and verified by the ComplaintsBoard representative. Learn more
    Jul 03, 2025
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AutoNation Category
AutoNation is ranked 20 among 1389 companies in the Car Dealers category

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