Purchasing a car is hard enough, and the pressures from a dealer can be intimidating and deceiving for any buyer that walks into a dealership. Having had dealt with many other dealers, I will have to admit this was one of the most deceiving of all dealer, Empire Hyundai of Fall River Massachusetts. They take your keys from you, and don’t give them back to you until you purchase a car. First of all I want to say that the only reason we were there is because there was an advertisement on the radio, they were going to give you a car for 199.00 down, which they never acknowledged and refused to admit existed.
My complained is that Empire Hyundai over charged me $3000.00, the on line sale is for the car that I purchased, might I add that this is the price I thought I was getting in the first place, for $15, 915 that they sold me for $18, 415.00. They sat and bartered with me for so many hours, telling me I was getting $2300 for my trade in and my down payment of $2000.00 will be deducted.
All they had to do in the first place was give me the car for the sale price and I would have been so happy, instead it was a horrible experience, they didn’t even give me the correct information on what was included in the car, such as Cruise Control, at one point the sales person called to tell me that my Ford Fusion need to be picked up, we did not buy a Ford Fusion, it was a Ford Focus. I called Paul, the Manager to ask him some questions, I have yet to hear back from him.
Knowledge and Honesty is really what is lacking, for the Empire Hyundai in Fall River, I walked away with the an eerie feeling in my stomach with an overpriced car, I tried to walk away a few times but they insisted they would give me a great price on a car with 27, 973 car, all along I was ignoring my interwishing