Greenway Kia North
reviews and complaints

I bought a kia soul. They cheated me. I wrote them and the corporate offices. They won't make it right.

On January 9, I went to the service department at Greenway Kia North to inquire about paying for warranty repairs on my vehicle. The service advisor informed me that the paint person was not available at the store and had to deal with it at the corporate level. She took some pictures of my vehicle and the rust spots to determine if it would be covered by the warranty. She assured me that she would get back to me on Monday, January 11. However, I didn't receive any response, so on Saturday, January 16, I called and asked to speak with the service manager. He said he would investigate the matter and get back to me. Unfortunately, I still didn't hear anything after almost a week, so I called the dealership again, but still no response. Today, I called once more and requested to speak with a general manager. Instead, I was transferred to the sales manager, who passed on the information to the service manager. Finally, he called me back, but seemed completely unaware of our previous conversation and how he had initially helped me. Frustrated, I decided to contact Kia's corporate office and filed a complaint. However, they informed me that it would be up to the dealership to initiate any further action.

My case was open by Kia on 08/24. I took my car in for repairs for an insurance claim through ***. My car needed a few repairs and they did not look at everything at once. They made the repairs one by one, each time taking days/week to finish. I had to pay for a rental car out of pocket because it had been so long my insurance rental ran out. Kia has kept my car for over 2mo. They released it on 10/13 and it wasn't fixed. The mechanic took a test ride with me and assured he had fixed it himself. When we got back he admitted to the manager (Joe) that they hadn't fixed certain parts. I had to leave my car again. One week later they tell me they're unable to fully fix my car. It took 2mo for then to figure it out. At this point I'm $1000+ down from a rental car, kia said they'd reimburse some amount. I sent my receipt for the rental and they claim that it doesn't look like a final invoice. It has been a horrible experience, I'm out of work because I work for a delivery company and I can't afford to keep paying a rental car. They have not followed through with anything. My car isn't fixed, poor communication, management wasn't aware my car was there for that long or anything for that matter. As a kia customer for 10yrs I am extremely disappointed. This dealer, Joe, Theo and its mechanics have undermined me and my business with the company. They got my $500 deductible plus *** payments and my car is being towed out of there 2mo later. Plus all the rental expenses and being out of work due to the lack of service or interest to get the job done in a timely manner.