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Hyundai Complaints 843

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S
5:40 pm EST

Hyundai Unethical behavior

Purchased a 2022 (3k miles) car on 12/10, that same evening the engine light came up, I was told by the dealership to go directly to hyundai dealership since it was under warranty. I contact them, made an appt for a diagnose, and couldn't get us in until 12/29. They found a number of internal issue due to a collision I was told was minor/cosmetic. I contact the dealership, ariana motors and reported the findings, at first aj yous was willing to take responsibility since these finding were completely missed during their inspection or smog test since of the items were evap canister and fuel tank, he has been going back and forth, agreeing to fixing the problem, then going back on the agreement and now trying to hike up the return amount to everything possible, he get angry and hangs up the phone, I had to engage my ex to mediate and he has experience the same, back in forth without any solution.

Desired outcome: Fair resolutions

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SantaFe2014
WOODSTOCK, US
Feb 17, 2022 3:38 pm EST

I have a 2014 Hyundai Santa Fe with less than 90k miles. On January 31, 2022, I took it to the dealer because the check engine light was on and the car was in "limp mode" I was told that they had several cars ahead of me and it could be days until they could even diagnosis it. But since it was a diagnostic code that was required to be fixed by the dealer, I left it. Apparently, my car needs a new engine. The dealership is trying to work with national to get the warranty fix approved, but national keeps asking for more information and pictures every few days. I have not had my car going on 3 weeks. So, I called the national customer service line today. They assigned a case number and told me it would 3-5 business days before it is assigned a case manager. The only one who can even approve a rental reimbursement is the case manager. So, it will be another week before I can even get any more information. I guess I know what kind of car I'm NOT buying next time. Until this happened I recommended Hyundai to everyone. That's not happening any more!

R
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RWoods
, US
Jan 09, 2022 11:35 am EST
Verified customer This complaint was posted by a verified customer. Learn more

BBB would be happy to assist. Please go to bbb.org to search for the BBB Business Profile for the applicable Ariana Motors location, and click on the link to File a Complaint. Thanks.

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11:12 pm EST

Hyundai Warranty

Yes I have an Hyundai 130 which I purchased in 2014 it's only done 64000 kilometers and was due for a service 72000 in November 2019 but I couldn't book in at the time then COVID hit and we were in lockdown off and on for months I work in the health care service so it was pretty tough I finally was able to book in a service on the 23rd of December 2021 at 66000 kilometers but when I went to pick up my car it had $4000 of repairs which I thought for a car which had only done that many kilometers was extreme a new radio blocked cylinders a faulty air conditioner needed to be replaced etc
I have an extended warranty that runs out at the end of January 2022 which would cover the air con and cylinders but you are refusing to honor it because the service in 2019 wasn't done I thought you would have a bit of compassion about this can you let me know your thoughts next step I suppose will to see my chances with the ombudsman
Regards Jeanine

Desired outcome: To cover the items under warranty

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Update by Jeanine Brealey
Jan 06, 2022 11:14 pm EST

Please look into this ASAP

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J
5:28 am EDT

Hyundai Radio warranty

My HD radio keeps getting stuck in HD mode when I change to am. My radio also does not go into stereo on most local stations. Another Hyundai nearby has no problems putting the same station onto stereo. My car is only 6 months old. This picture shows a malfunction since there is no HD on this station.

Desired outcome: New radio, Honor the warranty

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10:15 am EST

Hyundai Parts ordered 3 months ago still not received want to cancel will not and will not resend money back

I hade a service 3 months ago the fixed the fuel leek and said it alse needed more parts for the leek, but now as I told them the leek is gone after they serviced it they will not cancel the parts after filling the tank a few times and no leeks.
Please help with this problem

The contact below

Good day Mr Wilson

Just to advise the part is still on back order
Apologies for the inconvenience, we are on a daily basis in contact with parts PDC in jhb

Kind regards,
Chareen Swart
Service Advisor (Non-Technical)
Hyundai Brackenfell
Cnr Sending and Old Paarl, Breckenfell, Western Cape,
Telephone +[protected] // Email [protected]@hyundai.co.za
https://www.imperialhyundai.co.za/
Hi Chareen,

Can I cancel this order and refund as I don't have the leakage anymore?

On Fri, 3 Dec 2021, 14:21 Chareen Swart, wrote:
Good day Mr Wilson

Just to advise the part is still on back order
Apologies for the inconvenience, we are on a daily basis in contact with parts PDC in jhb

Desired outcome: Just to get refunded becouse they said I must first pay before they ordered

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5:55 pm EST

Hyundai Car repair reimbursement

Took car in dealership on May 19 for oil leak and was told car would be fixed because it is covered under warranty. Got a call and was told so many repairs that needed to happen with my vehicle. To make a long story short the advisor tried to con me out of 3, 000 for repairs and has since been fired and the new advisor got my car fixed for only needing a gasket cover and seals on August 26 so my car was there for months. I consistenly rented cars to get around and filed claim with hyundai america to no prevail. Once my car was fixed I was told to send in the repairs which are covered under the warranty and my rental receipts for reimbursement. I have had multiple case workers and none seem to understand that I am out of so much money based off false repairs that were never needed. I have sent in repair orders showing I have paid for the repairs, warranty paperwork, and there is a paper trail of all the communication between me and hyundai and they are refusing to reimbursement. The last case manager I had was the absolute worse she kept making every excuse in the book to not reimburse me I just eventually disconnected the call with her. I am not even asking for all the money back I was told I would be reimbursed 30.00 a day for my rental if repairs are covered and it is in the warranty that they are. I am out of the repair money and the rental money. I will tell anybody DO NOT BUY FROM HYUNDAI UNLESS YOU WANT TO BE SCAMMED!

Desired outcome: Reimbursement

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7:27 pm EST
Featured review
This review was chosen algorithmically as the most valued customer feedback.

Paid off my lease of $16, 681.83 on october 08, 2021. I was told title was sent out october 11, 2021, never recieved the tile! Have spoken to many reps with no answers. On nov. 9th david j special agents dept. Told me to send a check of $15.00 for a title copy to their plano, texas ~ attention title dept.. On nov. 09, 2021, I sent it *certified signature...

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9:49 am EST
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Hyundai The entire Hyundai corporation

Left high and dry with a new motor that I paid 8, 000 dollars for and it's currently sitting in a Hyundai dealership . NO one is interested in honoring my pathetic 12 month or 12k warranty. I thought it was local; NOPE it's the entire corporation as a whole. Even if I could buy a new one wouldn't matter; your warranty is worthless. Why is it so difficult to respect your customer? I've owned over 8 Hyundai vehicles with 4 on the road as I speak. You screwed me on my 2019 warranty; had no choice but to take what I could get; 8000 dollars and less than 3500 miles and one dealership won't make fixing it a priority cause they didn't put the motor in. Can't provide a back up car-"we don't have any" but we can get u a shuttle but we can't take you all the way home (approximately less than 100 miles round trip) so they drop me off at my 84 yr old mothers home and NOW I'm driving her 2004 dodge stratus for transportation. Never mind I paid you jackwagons 8K in good faith that you would honor anything. Thanks for noting-I will NEVER recommend Hyundai's to anyone-sucks cause your cares are awesome but your customer service and warranty agreements are despicable. Shame on you all. [protected] is my number if anyone want to hear my entire story.

Desired outcome: Someone to honor my warranty and give some decent customer service

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9:15 pm EST

Hyundai Sonata

While driving down a busy highway my car died. After having it towed to the local service department I was told it would be two weeks. 8 weeks later it is still not fixed. They tell me every week that they don't have time to get to it. I have no choice but to leave it there because it's under warranty. I can no longer afford a rental and I am in jeopardy of losing my job. I just found out that there was a recall on the engine, why am I just now being told about it? I really think they are not fixing it because I am not paying for it to be fixed. They are not getting my money so they will just put me on hold for as long as they want to.. I was lied to when I was told i was buying a reliable car, jokes on me! I just dont understand stand how a company can get away with treating people like this.. this is not fair and is very wrong and no one cares! I am paying on a car I can't even drive.. wow!

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2:59 am EST

Hyundai Hyundai Venue petrol

Date of Incident date - 15 Nov 2021
Client Mob No - [protected].
Car Regd No - OD05AX3239
Full description - Clutch Master cylinder and sleeve cylinder defective.
No spare parts available in Binod Hyundai, NH 55, NALCO Nagar, Angul, Odisha, Pin - 759145. While I am travelling from Bhubaneswar to Angul, NALCO, at the near place of Angul town my car above model has defect. Then I deposit my vehicle Binod Hyundai, NH 55, NALCO Nagar, Angul, Odisha. Now I am travelling by Auto Rickshaw due to non available the spare part in the dealer till date

Desired outcome: you are requested to provide spare parts immediately.

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8:46 am EST
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Hyundai Service and the vehicle that they fixed with a cable tie and they said I must just except it.

I bought a new Hyundai i20 1l turbo. Service is really bad at Hyundai Pinetown. I have a problem with the car. The dealer principal" fixed the car" with cable ties and told me that I can't drive that's why I having problems with the car.

The problem I having is the sender on the clutch pedal comes off. So the car got towed a couple of times in. So now they put a cable tie around it and send I am kicking it of with my big feet and I don't know how to drive. My Occupation is driving. When I asked the dealer principal if the the cable tie is a permanent fix. He told me there's no cable tie. But the photos tells different story. And the service I was getting after taking the car was shocking. This is just the tip of the ice burg.

I will never advice to buy a vehicle from these guys. This is just a short version of the shocking service I got.

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4:28 pm EST
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Hyundai 2020 Hyundai Venue battery never keeps charge

We bought a new off the showroom, a 2020 Hyundai Venue and since day one have had huge issues with the battery not keeping charge. The dealership and mechanics state that the car has to be driven often to keep the charge as the computers in the car run always and will drain the battery after 2 days.

it gets to be a hassle that after 2 days of being parked in my garage, that I have to call a tow company to boost my car. cannot even plan a trip away and leave the car at the airport as it would be dead when i got back.

The car has been checked out often but the mechanics say it is normal. NORMAL for a car for its battery to die after 2 days of not being driven. this car is 100% lemon.

I have always owned a Hyundai, but am loosing faith in the company with this lemon of a car. very sad that after a year will have to trade it in and loose on this car. very upsetting.

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10:16 am EST

Hyundai Recall appointment

I purchased my last five vehicles from Malloy's in Woodbridge Va. Wonderful service and customer care. Koons bought the dealership out. Had an issue with my vehicle took it to Koons to be resolved, I was told there was nothing wrong with it that everything checked out ok. the light for automatic stop keep coming on. It kept saying it had been disabled. After taking it back with photos to show I was still being told nothing was wrong. Took it to another dealership. Was asked why I brought the vehicle in IMMEDIUATELY I was told exactly what was wrong before the vehicle waas checked. The problem was taken care of. Last week I got a call from Koons that there is a recall on my vehicle. An appointment was made for today. vehicle was to be picked up and returned, This was comfirmed 3 times by Koons. Today I was told 2 days ago the policy was changes and they can not honor their word. I would never recommend this dealership to anyone.

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4:58 pm EST
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Hyundai Hyundai

Hi There,
I (Jayminkumar Patel) own Hyundai Elantra 2020.I just had recent repair at Hyundai Showroom. I drove to Hyundai showroom multiple times over last few months due to recall letter I received from Hyundai.They mentioned they fixed issue but still I continue getting difficulty every single day.I did not pay lot of money to see this day.I regret on my decision that I bought such a garbage car from Garbage company with ridiculous helpless staff.If you people cant fix issue then reimburse me my money as per current market value so at least I can get rid off from you people or get me new car.Today (Nov 4/2021) I was driving to 401 Highway and my car all of sudden stopped working.I was lucky enough that there was no car behind me if its there what would happen to me? Who would be responsible for my accident?

Desired outcome: Need reimbursement of current market value or need new replacement car

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4:27 pm EDT

Hyundai Poor customer service and wrong advice

Car registration BV53 ZP GP... Please help me... I send my car almost 3months ago to Hyundai dealership at centurion for major service and repairs, which one them was to fix my Gear 3 because it was giving us a problem and I paid qoute in full after it was issued by hyundai centurion.. I was advised that all is fixed even my gear 3 should be ok, then 3 months down the line same I experienced the same problem now even worse, after I complained to the dealership manager I was told to bring my car for another diagnose and repairs.. I was told my 3rd gear synchro is broken they apologies they should have checked the gear box the first time when I brought the car, then I was send new qoute which I paid in full that was 3 weeks ago. Till today I don't have we don't have our car my wife can't go to work my kids can't go to school and no one responds to our emails in Hyundai. We don't know what is happening with our car and my biggest worry is that my wife has to go to work next week and travel out side the province but we have no car no idea of when will we get the car. We tried calling no one answers or calls us back from Hyundai centurion, till today no one updates us with the car status. We have no idea when will we get our car, we don't know if we being undermined, discriminated or taken advantage or what is happening, Please please help us we are stuck and helpless at moment with no way forward. we need help I have proposed solutions to Hyundai Dealership to help us with cutesy car or something but all were declined when I brought the car to Hyundai till today we can't travel to work or take our kids to school.

Desired outcome: Request ing Cutesy Car or Repair my Car ASP and keep us updated

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2:23 pm EDT
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Hyundai Dealer in Benoni

Am Gloria Nyambi cell no [protected] I bought a car ix35 at Hyundai Benoni last year September it's been a year since I have been complaining cause the car was giving problems I have been given a run around and not assisted the car has problems in the engine the 125 point check was not done each time I take the car for service the is problems I have reported but I was never assisted am afraid to even use the car due to the problems it has I have been paying every month for a car that is not in gud condition the car has been involved in an accident the car has so much problems and Hyundai have refused to take responsibility the principal dealer is mandie.19 amphill str Benoni.[protected], [protected]

Desired outcome: Intervention that they sort out this car replace this car because they are aware of all the problems they have copies of previous problems

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11:12 am EDT

Hyundai Discrimination at Rockford Illinois Dealership

My car was broken down and still under warranty, and the service department was nasty to me. The guys had the nerve to laugh in my face and treated me like crap every time I went there, and they wanted me to drive a broken-down vehicle that could explode because of the exhaust pipe. Then the owner of the establishment was laughing and thought it was funny. They are always looking at people of color like they dont belong in the establishment. Then every since my Hyundai Tuscon got to 68, 000 miles been having issues with it, and I just had it in not too long ago, and these people did nothing. I will never buy from Hyundai again.

Desired outcome: Nothing

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3:16 pm EDT

Hyundai Hyundai Tucson. Dealers, Mechanical issues with the dealers not providing the service they are charging for

I purchased this vehicle in February 2019 in March the car dealer was out of service (Nemet) I went to the car dealer on Green acres mall very bad customer service. They claimed they did perform services that was not true. I brought the vehicle for service, They placed on the work order I refused certain service that was not true.

I went to another dealer Called Star Hundai dealer LLC they are the worst of hem all. They charged me for so call 30 thousand miles service, within one week I had break pad issues along with break fluid flush not perform. They claimed to have checked my breaks which they did not. one week after servicing the vehicle I had to take the vehicle to another dealer in Queens to get what they did not do to be done over. I am been charge double. The dealer i initially purchase the vehicle from had me take a mechanical insurance which was not necessary. Because the vehicle has a manufacture warranty for 5 years and or 60 thousand miles. This insurance was costing me at least $2, 000.00 per year.

These are some of my complaints with this company Hundai. I need to know how to get back my money for services paid and not perform. I feels the dealers I have been dealing with are very dishonest, except for Koeppel which I just turned over my vehicle over to for service.

some one cal call me at [protected] or email me at [protected]@lasisecurity.com

Frantz F Pierre
My home address is: 168-46 119th Avenue Jamaica, New York 11434

if you need any additional information please reach out to me.

Thanks

Desired outcome: Refund the services paid for nad not received

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2:28 pm EDT
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Hyundai Lost the key to my car!

I took my car in for service on October 5, 2021 and they have lost my key. This is totally unacceptable. Now I have no idea who has access to my car. My service was done at the Dover Delaware site. I have already put two complaints into the service department and the manager with no call backs or emails to resolve this issue.
If my keys is not found I want the locks changed on my car at Hyundai's expense since they are at fault.

Desired outcome: Key found asap or locks changed on my vehicle

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6:25 pm EDT

Hyundai 2017 hyundai sonata

I've purchased this vehicle at napelton Hyundai 2017 and the paint is coming out I did pay a good amount of money and is falling apart please have some one to get in touch with me to get this matter taking care of what kind of guarantee do this vehicles come with, I'm just a pissed off Custumer my e mail is [protected]@att.net [protected] or [protected]

Desired outcome: Just fix my car ,want to be able to finish paying for it . If the paint peeling would have been on the side's I would understand but it is the roof.

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1:31 pm EDT
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Hyundai services/maintenance

Lavorgia Danley, [protected]

I have had two issues with Auffenburg Hyundai (1300 Central Park Dr, O Fallon, IL 62269) dealership regarding service maintenance for my 2021 Hyundai Palisade. I call prior to my service date to get my car service, each time we try to schedule, I am told I can /get a service date 3-5 days out. I express to them I am going to be over my mileage because I work in another state and have to drive daily. They tell me okay and then when I come in, I'm told I will have to pay for my maintenance become I am over my miles. This situation occurred again yesterday. My spouse and I called Thursday to make an appointment. After discussing several different days, mostly due to them, we agreed on Wednesday morning at 0900. We expressed to them because they were not able to get us in earlier we will our miles will be over. They said okay. My spouse and I brought the vehicle to the service department last night only to be met with "you don't have an appointment" I expressed to them, we called an spoke to a young lady and she told us our appointment would be tomorrow 9/15/21 at 0900. Next, when the serviceman looked into the computer, they told us we would have to pay because Hyundai is saying you are too far over your service miles. I was outraged, I told them it is not my fault that they do not have enough staff to get my vehicle service in the time/miles allotted. My spouse and I told them we paid for our services and should be able to get the services regardless because Hyundai is not refunding us for services that were not rendered. Needless to say, we left. We left and went to Nissan which is the brand of vehicle my family and I have had for years and never have had any issues with car services/mileage overage/repairs. I only came to purchased the Palisade because Nissan stopped making the Quest. However, after debacle #2, my spouse and I went over to Nissan with hope of trading in this vehicle. I am sad about our decision but I will not continue to be mishandled when it is clearly your staffs and/or policy.

Desired outcome: I want my vehicle service which is what I am paying for!

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About Hyundai

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Hyundai is a global automobile manufacturer offering a range of cars, SUVs, and electric vehicles. They provide sales, maintenance services, and parts through a network of dealerships. Hyundai also offers financing options and has a presence in various international markets.
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Overview of Hyundai complaint handling

Hyundai reviews first appeared on Complaints Board on Nov 2, 2006. The latest review Hyundai i20 Motion Automatic 2017 Model was posted on May 9, 2024. The latest complaint used car purchase be aware was resolved on Apr 18, 2015. Hyundai has an average consumer rating of 2 stars from 845 reviews. Hyundai has resolved 232 complaints.
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    +49 692 714 720
    +49 692 714 720
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    Germany
    +39 238 058 600
    +39 238 058 600
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    Italy
    +31 252 240 340
    +31 252 240 340
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    Netherlands
    +47 22 706 000
    +47 22 706 000
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    Norway
    +351 218 548 300
    +351 218 548 300
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    Portugal
    +34 902 246 902
    +34 902 246 902
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    Spain
    +46 850 605 006
    +46 850 605 006
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    Sweden
    +41 448 164 351
    +41 448 164 351
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    Switzerland
    +90 216 581 0012
    +90 216 581 0012
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    Turkey
    +86 106 261 3899
    +86 106 261 3899
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    China
    +852 34 288 288
    +852 34 288 288
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    Hong Kong
    +91 116 602 2000
    +91 116 602 2000
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    India
    +62 217 293 338
    +62 217 293 338
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    Indonesia
    +81 362 343 550
    +81 362 343 550
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    Japan
    +60 377 338 337
    +60 377 338 337
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    Malaysia
    +63 28 136 788
    +63 28 136 788
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    Philippines
    +966 920 028 008
    +966 920 028 008
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    Saudi Arabia
    +65 64 758 888
    +65 64 758 888
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    Singapore
    +27 113 720 800
    +27 113 720 800
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    South Africa
    +886 277 185 670
    +886 277 185 670
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    Taiwan
    +66 20 891 888
    +66 20 891 888
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    Thailand
    +84 439 680 949
    +84 439 680 949
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    Vietnam
    +971 43 658 340
    +971 43 658 340
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    UAE
    +54 114 799 0500
    +54 114 799 0500
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    Argentina
    +55 800 770 3355
    +55 800 770 3355
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    Brazil
    +56 25 964 000
    +56 25 964 000
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    Chile
    +52 558 851 6800
    +52 558 851 6800
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    Mexico
    +1 (800) 633-5151
    +1 (800) 633-5151
    Click up if you have successfully reached Hyundai by calling +1 (800) 633-5151 phone number 1 1 users reported that they have successfully reached Hyundai by calling +1 (800) 633-5151 phone number Click down if you have unsuccessfully reached Hyundai by calling +1 (800) 633-5151 phone number 0 0 users reported that they have UNsuccessfully reached Hyundai by calling +1 (800) 633-5151 phone number
    100%
    Confidence score
    Customer Service
    More phone numbers
  3. Hyundai emails
  4. Hyundai address
    5040 NW 7th St, Suite 690, Miami, Florida, 33126, United States
  5. Hyundai social media
  6. Michael
    Checked and verified by Michael This contact information is personally checked and verified by the ComplaintsBoard representative. Learn more
    Jun 13, 2024

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