Hyundai complaints 713
Hyundai - bad customer service and disregard for a customers safety
I purchased a 2014 Hyundai i10 Grand last year October from Hyundai Lenasia.
the car was a demo model, with 19 000kms, I have been asking them for my service book for almost a year, and have received no response from anyone.
the week passed I had to drive to Durban from JHB as I have a death in the family. on the trip I experiences a puncture. took the tyre in to find that it was previously plugged and it had marks on it as if something was rubbing against the tyre on the inside. Took out my spare tyre to find it have two nails in the walls of the tyre. I had to spend R700 to buy a new tyre, has the guys check the inside of t he tyre rim to see what was rubbing against the tyre and there is NOTHING
how dare Hyundai sell me a car with a plugged tyre that was put on my car from someone else's car and a spare that's full of nails. what If something happened, would Hyundai take responsibility. How dare they have such little regard for my safety and life. I am a female, what would have happened if I was alone and could not even use the spare? that car was a few months old and the spare should have been a brand new tyre
a bunch of thieves and dishonest crooks
Hyundai - poor service
I went to hyundai umhlanga on monday to have a service done. The guy who was dealing with everything called to tell me the car will be ready in 30 minutes and that was around 15:30, I asked him if they checked the clutch on the car, he said he no, firstly HOW does hyundai service a car WITHOUT checking everything? secondly, they FORGOT to pick me up, it was 17:15 and no one fetched me to collect my car, eventually I called through and the guy said they forgot! when I got there the lady assisting was telling me the guy dealing with the car left so she gave me the documents, i asked her if the breaks are fine she said she does not know. She said someone will call me yesterday, no one called yet. Worse dealership ever!
The service of the Hyundai dealerships are terrible, they treat you differently if you are female. They assume you don't know enough about cars and that's why they take advantage of that, but not doing what was supposed to have been done!
Hyundai - radio system - not honoring the waranty
I have bought a Hyundai Elantra 2013 on August 27 2012. I have 55430 kms in my car up to today.
My radio started acting up just 3 days before the warranty was up on the radio system. It is keep cutting in and out and the cigarette lighter and the USB port is affected by it as well that means I can't use the hands free option nor charge my phone in the car, never mind listening to anything. I call Hyundai in Mississauga at Dixi on the 25th of August and told them what's happening. They said they cannot see my vehicle after my warranty expires. I was really upset with them and the manager said they will open a ticket with Hyundai Canada and if they award it than the dealership will replace my radio. By the way that diagnosis came in about 5 minutes and they didn't even take the car into the service bay nor for a drive. At that point the radio was working fine when the car was not moving. Since it has stopped working totally.
They said it was based on the kms in my car which is still under 60, 000 kms. By the way the dealership was suppose to let me know what is the answer from Hyundai Canada but I ended up calling them a week later as they simply forgot to call me back.
So the sound system breaks before the warranty, Hyundai says they have no time to look at it after the warranty is over and they say right away that is not covered. If this is the famous "Best warranty in North America" this was my first and last Hyundai.
I am really not impressed with the service from Hyundai as my previous experience was very disappointing as well. I took my car in for a funny noise every time when I stepped on the accelerator. They took my car and said all my breaks needs to be changed that is where the problem is. They said it would cost me over $800. I didn't dispute the need of new breaks but I had a feeling that will not solve the strange clanking sound in the car when I accelerate or sometimes when I stepped on the break. I paid the $110 for inspection and I took my car strait to my own mechanic who changed all my breaks, completed an oil change and changed all my tires from winter to summer and he charged me less than $400. The strange clanking noise didn't go away. In 2 weeks I called again Hyundai and they said they know what it is; it might be a lose bolt. They gave me an appointment and I took my car there. It was done in 10 minutes and voila! ...the sound was gone. So why did I have to pay $110 at the first time? I didn't ask them to check my break - I asked them to fix the clanking sound because it sounded like the cast is moving separate from the base of the car.
I am definitely NOT impressed with the service from that dealership. I had previous bad experience with them also before the gas reimbursement program was not settled and they were very rude when I went in for the gas card.
This is my last resource to find out if I have at least a slight chance to get my radio fixed by Hyundai. Please suggest something better than what the dealer ship did.
By the way this is my 3rd car in Canada and all my car were in a good shape when I sold them when they were either 15 or 17 years old. I had one of them from day one and none of them ever had any issue with the radio system during all those days.
Thank you for you cooperation
Been going back and forth with Hyundai over my 2015 Sonata, car was in shop three times for (cam positioning sensor) the last time it was in shop for 56 days, my problem is Hyundai wanted me to sign off on the repair and they would give me 4 payments back. I refused to sign off because I could never take car in for the same problem and Hyundai would not be...Read full review
I purchased my vehicle sometime last year and from the outset it has been troubling me, I have taken my car in several times, yet I got no satisfaction. The first time I sent my car in I was told I needed to replace my clutch and needed to pay R5000+. After the service was done, I still experienced the same problem with the vibration of the clutch. I did...Read full review
Hyundai - reg papers
I bought a car from Hyundai constantia Kloof near clearwater, I have been waiting for the papers for the past 30 days and my driver is now in touble with cops because the car doesnt have plates and the temp one is expired
Darren is the alesman i called both him and his boss and they lie that they get back to me and ignor me for good just beacause i have already bough the car. they were nicer ith me before the deal, right now it's me who looks for them
First let me state that I am a car dealer not a regular consumer, so I did not have a loan or lease with this bank. My issue came after I paid a car off for a customer that was financed through Hyundai Motor Credit. I know that it sometimes takes a reasonable amount of time to get a title after paying off the car, it has been over 90 days and I still...Read full review
Hyundai - empty promises and bad service
I am driving a hyundai ix35 since i bought this care i have experiencing problems with it, i have been in and out to the pietermaritzburg dealer, the recent incident i have sent the car for gear box broblems on 11th /05/2015 I was told it will take 2 day to repair it. today is the 15th /05/2015 the car has not been sorted they now have told me that the car will be ready on monday 18th/05 /2015 Iam paying this car, i am using this car for work I have been not working the entire week i have problems at work I am doing to loose my job I am using this car for. No one is updating me i have to call them every day even the dealer principal has failled to assist me.
Hyundai - used car purchase be aware
When I asked what the price included I was told vehicle registration, sales tax, and the price of the car. Then when I came up with a number that was almost $2, 000 less than the dealers, they decided to add bogus fees such as security etching, document fees, internet fees, and a reconditioning fee. I said when I asked you about the fees why didn't you mention those? He said let me talk to my manager and see what we could do. He still came back with a higher number than mine and when asked to speak to his manager, the manager got on the phone and said how would this number work for you. I said fine. Then when I thought that was settled, he called me up and said no it would be the price the salesman gave before. So, I asked what changed, I thought we agreed. I asked to speak to his manager and said he should honor what the manager said. He then gave me over to the manager above the salesman and said if you don't buy it someone else will. Then when I tried to call about a question, the salesman was never available. If the car wasn't so rare, I would have taken our business elsewhere. I would never recommend this dealership.
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Hyundai - incompetent service
I had service at this dealership for 2 years without an issue but will not be returning ever again because of gross incompetence by the service techs. On 3 consecutive occasions they failed to pull my tires from storage so they could be installed on time. The first two times this happened, no one notified my until I came back to the dealership to pick up my car and did nothing to help until I complained. Each time this happened I was told the week before that my tires were ready to be installed yet mistakes consistently delayed my service and forced me come back multiple times for a simple tire change.
Service was appalling, staff were frequently unhelpful and inconsiderate and did not respect my time. I would not recommend this dealership to anyone.
Hyundai - miscommunication/bad business
On Sunday the 22nd of February at 7:45 Eastern Standard time I received a phone call from legal services saying that my car needs to be picked up, and by the state of Massachusetts I had to surrender my vehicle. I am delinquent in a payment, so i figured if i coperate and let them take my vehicle, we would be able to work things out, today is Thursday the 26th of February and my car is still in a tow company parking lot, while these people take their sweet time on telling me whether or not I'm aproved for a reinstatement. The representatives are by far rude, and no assistance. I can't even explain myself without one of them saying "mam, your going to have to wait." These people have no record of that man calling me on Sunday, they dont know what happened. So, to them i basically willingly gave up my car. Hyundai was one of the only dealerships that was willing on assisting me with a car, but now I feel like maybe this was the wrong dealership to do business with.
Hyundai - do not lease
Although I love my car from Hyundai, the leasing experience has been HORRENDOUS. I have had to move out of state twice, and trying to get my car registered has been an awful ordeal each time. The fax number they give you for title changes does not work. I tried it when I moved to NY and now WA. Customer service has improved some, but they are ineffectual as I can't speak to anyone in the Titles dept to let them know the fax # does not work. Each time I've had to fedex my title request to ensure it even arrives and goes to the right place. It takes a minimum of 2 weeks and they don't tell me how they will send the title copy so I have to call the local DMV and ask if they recieved a fax or mail. It should not be this hard to get a silly copy of my title. It's RIDICULOUS. Leasing has been the worst experience with this company. I wish I could just drop the car off and walk away, even though I really enjoy the car.
NEVER LEASE A CAR FROM HYUNDAI!
Hyundai - oil leaks
I purchased A BRAND NEW Hyundai from Amanzimtoti branch, Kwa Zulu Natal.I noticed oil leaks on my driveway. I thought it was from another vehicle and never bothered about it until a friend who is a panelbeater indicated that this vehicle was previously involved in an accident as the colour on front bumper differs from the overall colour of car. As I had never taken the vehicle to any panelbeater I suspect that the vehicle was damaged by Hyundai and sold as new. I reported this defect to Amanzimtoti branch but to no avail. the Hyundai has approximately 30 000kms on clock. I would like to know from Hyundai head office who can assist me further as no positive feedback from Amanzimtoti branch is forthcoming?
Hyundai - misapplied payment
On October 22, 2014 I sent in a payment of 912.21. My normal payment is 586.13. I mailed in the payment since hyundai's website is hit and miss working. They recieved and posted my payment on October 28th. They missapplied my payment for a payment to principle. Collection calls occur between 3 and 6 times a day not only onmy phone but my moms as well. We have called weekly to resolve the issue. 4 times we have been told by hyundai that this is a computer issue with promises to resolve. 4 seperate tickets have been put in their system to correct my payment with no results. The harassing phone calls are not stopping, they cant seem to get it right and they continue to charge me late fees.
The complaint has been investigated and resolved to the customer’s satisfaction.
Wife and I checked out new 2015 Sonata's we owned a 2013 Sonata with 6700 miles and was told we could trade and upgrade with out a problem The work up sheet that my wife and I saw the manager was giving us 27, 000 for our trade. When we went to the finance guy the contract had 21, 000 for my trade of course I [censor]ed but he said we already signed our old...Read full review
Hyundai - general manager won't honor his agreement
THis is what I posted on BBB.com:
In March 2014, I went to Arapahoe Hyundai to buy a car. I went to this dealership because my ex and I had purchased a vehicle there and had had 2 vehicles serviced there. I figured that I could trust them with this major purchase. I let the salesperson know that I had never bought a car on my own, and explained I needed a car with an $x/mth payment. He showed me cars all day long. Just as I was about to leave for the day, the salesperson pulled out the perfect car. A 2007 Sonata with very low miles. I asked for the CarFax, he looked at it, nodded, and changed the subject. I had asked for the CarFax for every vehicle before this one and trusted that when he looked at them and didn't hand them over to me to review, that he had previewed the information on my behalf. The sign on the dealer's door said to ask for the CarFax. It didn't say "ask for the CarFax and read it because we won't always be honest about the contents of the report" I know, I am too trusting. Lesson learned.
I drove the car, liked it and said I would buy it. Approx 30 days later the air bag light came on. I took it in to be serviced and they said the connections were loose under the seat from when they detailed the car for me. I said that was odd, because it had not been detailed or washed for me. It worked fine for a while but then it came on again. I was then dating a Sr. USAA vehicle appraiser who said to ask for the code this time. I was advised that it was a seat belt mechanism failure. My friend told me that more than likely indicated that the car had been in a wreck. He asked me to make an appt with the sales manager. We met with Darrick Edwards who said that the CarFax showed the car had been in an accident, but that the reports don't show the extent of the damage. I indicated that had I known it had been wrecked at all, I would not have bought it, and that I felt that as a single, divorced, woman, I had been taken advantage of and I wanted to return the car. He said he would look for other cars on the lot to swap it with. Long story short, there were no other cars and no solution was being put forth. I requested to meet with the General Manager.I was offered $2K less than what I paid for my car which I thought was too much to pay since I would not have bought it had I known it had been in a wreck. After multiple attempts at failed negotiations, I drafted a letter to David Zinsmeister Jr, and delivered it personally to him. He read it right then and after much back and forth asked to see the car. Much research was done using USAA's systems and it was clear the car had almost been "totaled" but was repaired in the end. David wanted to see where the repairs that had been done, were done incorrectly, per my appraiser friend. I showed him the areas that didn't meet up properly and he said that he would agree to pay me $1K less than what I paid for the car. I shook on it and agreed not to post negative reviews online. David worked on the paperwork and I signed a credit card slip for over $2K so he could get the title from the bank. I expected the other $1K to show up as a credit or as a refund. It didn't. I asked for a refund and was insulted saying that I signed the credit card receipt so I knew I was paying $2K. My letter to him states that I was not agreeing to $2K, so I can only infer that he knew he was charging me $1K too many. Not getting anywhere and after being hung up on by David Z., I contacted Hyundai USA who didn't help at all other than tell me they were sure the dealer would make this 100% right. Since he refused to, I posted reviews online with my story. I received a reply from one review site from David asking me to call him. I told him that I would be happy to send him my address for the refund, but was unwilling to negotiate and be hung up on again. Since then, I have moved out of state and have been looking for employment. I am now taking some time to get this story submitted to BBB.
Consumer's Desired Resolution:
David Zinsmeister Jr agreed to take my car back for $1K less than what I paid for my car. He charged me $2K. I want $1K back to right that wrong. At this point, since this dealer has caused me so much anxiety and wasted time over this car sale, I request an additional $4K to settle this case. I therefore request a total of $5K. Lying and taking advantage of any customer is flat out wrong. Lying and taking advantage of long-time customer who in addition, is a single mother who just got divorced is plain immoral. This dealership needs to push the reset button on their sales practices and on customer service.
Hyundai - no oil put in after 15000km service
I took my new 2014 Hyundai Accent for its 15000km 1st service. I bought my car at Hyundai Wonderboom where I got excellent service. But as I work in Hatfield I thought it best to take it there for a service. The staff were excellent and I was really happy with the service and my car but as a lady driver and also knowing it just had a service I did not check for oil the last 2 months. One morning when I started my car my husband was standing next to the car and told me to shut it down now. I was not sure of his reason but did as he asked. He asked me to open the bonnet and said my engine is running hard and it should not because of the recent service. But when he checked he realized there was no oil in my car. So just a warning, don't just assume and check.
Hyundai - reoccurring problem not ever solved or fixed
25th October 2014
Please, find attached, of what I had to endure, with Hyundai Boksburg, in South Africa.
My car is at present, with a Hyundai dealer, in Boksburg, for the seventh time already! to solve the ongoing problem with my car.
I find it unfair, and unethical, from Hyundai Boksburg, South Africa, that I have had to endure emotional frustration, inconvenience for a reoccurring problem, that they have never been able to diagnose professionally.
From the time of purchase of this car – I was told by Shane Jeacock (sales man) that within the first 1000 km if there is anything that I am not happy with and that is wrong with the vehicle to bring the Hyundai ix35 in and they will sort it out. There were a few things wrong with the vehicle; please see as follows:-
The car kept pulling to the left – so they took it for wheel alignment several times
There were small black coverings missing within the door panels - DONE
There was a sticky noise above the automatic gears - reoccurring
The number plate was loose - DONE
Cannot remember if these were all the issues.
I left the vehicle in Gavin’s care as Shane was not present. The next day I collected my car in the afternoon assured that all is well. Well it was not, we have taken this vehicle back and forth to Hyundai Boksburg WITH THE SAME PROBLEM OVER AND OVER AND OVER AGAIN! SIX times already! Hyundai Boksburg (Gavin) even put two front tyres on for us because of the continuous problem with the steering. And this did not even help.
Hyundai Boksburg cannot fix the steering as the car still pulls to the left. Hyundai Boksburg has taken the car to wheel alignment over again and to different places too;
A computer report I was told was sent to Korea technical head office and they reported that they have never had a problem like this on the vehicle model (well, there is a first time for everything)! I asked for a copy of this report through the customer relationships department and was told all reports will be given to me or emailed – WELL … NOTHING!
Also, with the sixth time that the car was in – I spoke with Anthea (the customer relationship manager) to let her know we were bringing the car in to hopefully once and for all solve the steering pulling to the left and that once that it is fixed they can do the 45 000km service too. After the third time with this car and Hyundai Boksburg, I have been dealing with Anthea and prefer too.
Now in October month, Boksburg Hyundai had the car for more than two days and when I requested them to deliver the car (because of all the inconvenience caused to myself and family without transport I could not fetch the car) I checked the service book before test driving the car again and GUESS WHAT – Boksburg Hyundai did not even stamp the service book!
When I test drove the car with my mom the car still pulled to the left – BY THIS TIME I HAVE HAD IT I cannot deal with this stress and frustration that Hyundai Boksburg have put upon me, I feel as if they have been lying to me with regards to the sale of the car from the beginning and with the progress or what the actual problem with the car is. They can have their problem car and deal with it as I do not want to deal with this anymore. I have my human rights too.
I will not deal with incompetent people at Boksburg Hyundai .
I have been in tears due to frustration and it has taken an emotional toll on me and I refuse to continue with this. It is absolutely ridiculous. I AM SICK AND TIRED OF THIS and will no longer put up with this. I request confirmation from Hyundai Boksburg that the deal has been cancelled with Wesbank as when I phoned them they told me that Hyundai Boksburg needs to cancel with Wesbank and refund them the monies.
When my husband took the car in on Wednesday morning, 22d October 2014 as I could not deal with this ongoing matter any longer he was told that the Craig does not work any longer at Hyundai Boksburg, and that Paul is now the new principal dealer.
Anyhow, Paul is convinced that they can solve the problem but I have no interest in dealing with Hyundai Boksburg at all. I don’t want the car anymore it has caused me frustration, emotional trauma in dealing with Hyundai Boksburg and the ongoing problem with the car that in the six times we took it back within a period of 3 months they have NEVER fixed the problem.
Paul told my husband that he would call either myself the next day (Thursday) or he would call my husband once he pulled out the file history on the car. Well, surprise –surprise we received NO phone call from Paul at Hyundai Boksburg.
So I decided to phone him this morning (Saturday, 25th October 2014) and he told me that they won’t cancel the deal because they can solve the problem. I got so angry and upset with him and told him that they should have solved the problem the first time I took the car back!
Why now after all this upset and now that I want to cancel the deal – I will approach my lawyer with this regard and will not leave this matter. Why must I drive a car that makes me miserably unhappy and have to deal with people at Hyundai Boksburg who obviously makes a customer feel that they not valued and have never sent me any reports as promised – which, in turn makes me feel that they are hiding something.
Surely, a motor dealer is not allowed to treat their customers like this? It is not fair and not just at all.
I do not want this vehicle as it has caused me endless grief and it is seriously causing me stress and emotional upset that I cannot handle at this point.
Please help me in having this matter resolved as soon as possible.
Mrs EJ Leo
083 633 0828
The complaint has been investigated and resolved to the customer’s satisfaction.
Hyundai - Water leakage at 36000 km unbelievable
My Hyundai ix35 which is over 36000km and went for service in the past two months gave me a signal on the 17 October 2014 that it was overheating and I immediately pulled over at a garage next to Hyundai and was advised to leave it there as it will be towed to the nearest service centre on the 20 October 2014. First they said it was the Thermostat which they replaced but then they said the car had a water leakage and they could not detect where its coming from. Then we had to wait for their head office cause in all the years that they have worked there they have never come across such. Then later we had to give them permission to open the engine to establish the cause and whether or not the warranty will cover. Their Head OFFICE WAS EVEN WORSE I mean really. They apparently do not have a courtesy car policy. All I know is their service is rotten and they do not know their own cars. Their warranty changes whenever there is a mechanical fault in their own side. To think that I have been referring people to buy Hyundai. I thought I will always be a Hyundai driver but after all this. I am done.
Hyundai - unroadworth vehicle
I Purchased a 2011 Hyundai H1 on 28/08/2014 from a Hyundai dealer In Lephalale South Africa. I have had endless drama with the dealer in connection with this H1. I have had this Vehicle for nearly 2 months and still the Vehicle has not passed a Road Worthy Test due to the Tyres not being up to standard. The dealer is now refusing to replace the tyres on the vehicle as I have used the vehicle. The issue with the tyres is not the thread but that the tyres are cracked and that the rubber is peeling off. I have gotten no response from Hyundai South Africa in connection with my complaints to them.
Your comments and help will be much appreciated.
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