I filled out an application for a HSBC Gold Credit Card on their website. Within a week, an agent called...
Long time back HSBC peoples called me regarding life time gold credit card. I refused that. But contineously they called me up. They should complete 15 customers per month. So they sent out credit card with out any confirmation. I didn't open the cover also.
Recently I have received one SMS regarding 4670 Rupees outstanding. They didn't send any communication letter and call. I called the customer care people they told HSBC won't give life time free credit card. They will charge anuall fees and what ever charges applicable.
I am very disappointed with their service. It is very worst. They are cheating the customers.
Dear sir, I am already apply you Credit card last 3 month before . I am complited all requirement for that...
HSBC made several fixed monthly telegraphic payments to Standard Chartered Bank in the first quarter of this year for me, both HSBC and SCB accounts are in Dubai and are in my name. Three of the payments never hit the receiving account but have been debited to my HSBC account. It's now the end of October and it still is unresolved, they have just lost my money. People take the details, go on holiday and don't reply, complaint emails and faxes are simply ignored (after carefully being given a 'complaint number' by the bank). These people are a complete disaster, the staff have no pride in their work and no respect for their customers. Their just saying 'sorry' all the time does absolutely nothing.
The normal procedure of maintaining an account is to have a balance of 25000 over a quarter period. Now I have not been able to maintain this balance for numerous reasons, which is not up for debate now. There are charges levied against your account incase this is not maintained.
What is indeed a painful issue is that these levies cannot be seen on the account statement. The balance statement of the account does not reflect this amount, and the account is put on hold for want of payment of these charges.
My issues is that unless I see that there are charges, that i need to pay before i can start using the account again, i cannot do anything. In short, nowhere in the account statement could i see that such a charge is being levied on my account. The least that the account should have showed is an overdraft or a negative balance, which I could resolve by paying. But unless this is not visible to me, i am not in a position to envisage such a hold on my account.
I recently transfered an amount of Rs. 36000 into the account, and issued a cheque for Rs 35000, unassuming that there is such a hold on my account. I was never told of it. The cheque bounced!! and I had to face the embarrasement of not having an honorable cheque, despite having the amount in the account, AND having to pay chq bouncing charges.
I later discovered, that i have to call the customer care to remove this hold, which would further take 5 working days for the process to be completed.
Such shoddy management is nothing short of being called ridiculous! My suggestion to all, take your monies out from this bank if you have already committed such a mistake
I inted to move the courts soon.
I just paid off my auto loan with HSBC auto finance. I paid off the amount ,a little over 15k,that was stated in their billing statement. I have never been late with a payment. I then get a bill from them for $104 and it is due in of all things it is due in 01/05/2010! I called had a heck of a time finding out what this is about.Basically they didn't know themselfs at first, them a supervisor said it was for amertised interest, because the pay off amount was only good for 30 days or so and they got the payment from me 2 days after the pay off was good for. Whats up with that kind of ethics, I pay off a 15k debt,never late and they charge me $104.00. As to the $104.00 bill being due in 2010, there was no explanation at all, they did say it had nothing to do with the pay off of the loan and I would receive my clear title. All I have to say is, HSBC I better receive it! I would recommend that no one use this finance company, their treatment of customers is, if nothing else, quite shadie!
I am Sandeep Lohchab, I used to carry a HSBC credit card and few days after receipt of Credit Card, I got a call from TATA AIG saying that “TATA AIG-HSBC have made a partnership for general insurance”. That executive start telling me about the plan and start gathering me the information, I told him that I don’t require this kind of policy. Instead of my denying he sent me the policy.
After receipt of the policy, again I called the TATA-AIG that I don’t want this policy. But no action has been taken and when I receipt the statement that policy premium amount was there.
After that I called HSBC and TATA AIG many times. They are saying that you have to give written application for cancellation. Then I told that I have never opted for this policy then why should I apply for cancellation.
But they are always adding that amount to my statement.
Finally I destroyed the card.
But, still I am getting the calls from them regarding the payment.
Please help me what should I do in such situation.
AS I HAVE NEVER GIVE ANY ACCEPTANCE IN WRITTEN THEN WHY THEY ARE CHARGING ME FOR THIS KIND OF POLICY.
Hope for a positive reply me from your end.
We have a HSBC Visa card this is the first time we used it, it is a joint card, we have misplaced the bill that we received and tried to find the outstanding amt from customer service but dint get any help saying we dont have pin number, one fine day we got a call saying outstanding amt to be paid, we asked to arrange a pickup as payment centers are far but they said it is not possible, they charged 1000 charges. This is unfair, with out our mistake we had to bear this charges.
HSBC is the useless one in customer care. I hold a credit card. First of all they were sending my statement...
I was issued credit card by some middle man; when i was reluctant to have it. This was done perhaps two years back. I have made not even a single transaction; further i sent my refusal and torn credit card to HQ in ordinary mail also said the same to their representative. However, my credit card is still alive and i'm being billed annual fees, service taxes, etc. When i'm not availing any services. This is shear harassment for no fault of mine. Someone suggest how can I get card cancelled and all fees condoned?
Arvinder pal singh
I have been a HSBC Credit Card holder since April 2006 until Feb 2007.
In the bill of July 2006 for Rs 27941.22, I disputed an amount of Rs 2195, upon which I called their Customer Cell and they asked me to pay the balance and they would check out the disputed amount. After a few days the amount was proved correct and I paid up the amount, of course.
The problem started thereon. The bank charged me Late Payment Fees and other Charges on the Full amount of Rs 27941.22 instead of only the disputed amount of Rs 2195. I again called the Cust Rep and asked them to reverse the charges which they refused. I sent them a letter but to no avail. Each time I called up, I was made to hold for sometimes 30 minutes at a stretch and in the end it was the same story. I wrote another letter but still they refused to listen saying that I was supposed to pay the full amount and then ask for the clarification on the disputed amount. I repeatedly kept on telling them that their Cust Rep had not mentioned this and he just told me to pay the balance minus the disputed amount. They insisted that this was not true and I even gave them the name of the person I had spoken to but still they refused to reverse the charges.
After going through this disgusting experience I flatly refused to pay the unjust Late Payment Charges. I sent them the amount for the subsequent purchases I had made alongwith a final letter informing them that I no longer wanted to continue doing business with them and no longer be subjected to further humiliation of this sort. This was on 13th Feb 2007. The last purchase by me thru this card was on 11 Dec 2007. Upto that purchase I cleared all the dues.
Since then I am getting bills every month with amounts that have Late Payment charges upon Late Payment charges. And I am getting Abusive and Threatening calls from some people who state they are from the Bank. Two persons came to my building and buzzed on the intercom stating they were from the bank. I told them that if they have the Bank ID Card, one, only one, of them could come up and meet me. Upon this they made some excuse and went away. After that the calls have become more frequent and abusive.
I cannot tolerate this kind of sickening behavior from any business house. I hold other Credit Cards and I have had no issues with them. I am not some offender which the bank feels can be treated so disgustingly. I have disregarded their periodic letters but this kind of obnoxious behavior, I will not tolerate. I want to know what are the option open for me to end this disgusting episode.
I got HSBC card. First month i did not receive any bill. When there executive called me and informed that...
Last year in May I signed up for a Accident Policy from Tata Aig & promoted by Hsbc who pushed it thru. It expired on 26.May.2007. This year they wanted to renew it, so I asked them to answer a question, they called about 2-3 times & then a person called Mary from Tata seems to have authorised it and monthly money is being taken though no permission has been taken from me.
Hsbc asks me to contact Tata Aig, Tata Aig at a number provided by Hsbc ask me to call Mumbai. I claled the 1800 no today & spoke to Monica, who said the policy had lapsed. She asked for the Hsbc CC number, gave & she could not find anything. No record at all.
As a former employee of Hsbc I can confirm they make money by cheating people but indulge in big talk.
I will be taking this to the Ombudsman.
I was a HSBC credit card holder, i had outstanding amount on the credit card and the same was settled with...
I made a bank Transfer over the internet for 20,000 AED into a foreign account. The bank called me to clarify what funds the transfer would be made in and I confirmed that it would be for 20,000 AED. The bank then transferred 103,000 AED. This is my rent money and I will not be able to pay my rent because the bank are saying it will take up to 14 days to sort this problem out. I do not have 14 days to wait as I need to pay my rent on the 1st of August and I am marrying on the 30th August.
I left UAE in jan 2004 and before I left I cleared my personal loan and rest of the accounts with HSBC Dubai but I didn't close my credit card since I was going to a new place and might have needed it. Technically the bank should have closed all my accounts with them since I my company had intimated them in writing of my intentions of leaving UAE and when I had personal approached the collection dept. at that time. Over an year I was using this card and payments were made on time from the money left in the prosper a/c. and when there was no money in the account I used to transfer funds from overseas so that payments can be made on time. Since I was not receiving any statements from the bank I requested for a e-statement from the bank in writing through an email, this facility the bank introduced after I bought it to there notice. despite my written request and phone call to customer service my request for e-statement was not accommodated for unknown reasons. The credit card balances were going up and down without me having any clue what was happening in the account, so I stopped making payments. After almost an year i get a phone call and an email from there CMU dept. that I owe the bank a concocted amount with undue interest and penalties. I did respond to there phone call and the email (I feel now had I kept quite it would have been better) and from the beginning I said i will repay the bank all the amounts due with a legitimate interest and in good faith I transferred some money that month itself.
I have been negotiating with the bank for a reasonable amount for some time with threats hurled out at me every now and then and finally my case was handed down to so called the team leader of CMU dept. This team leader of there on one side he was negotiating with me and at the same time he was inquiring about me in the country of my origin which is a ###ly act. Since i wanted to get over with this saga I didn't make an issue and I agreed to an amount given by him. Unfortunately I was not allowed sufficient time to repay despite my repeated request and on numerous occasions I informed them of my incapacity to repay big installments due to my financial situation and they were asking for exorbitant amounts if I was to delay payments.
I agreed to an amount and gave this person an address to send the statements which he had been asking for so that I can see the statements before I pay in full. No sooner I said I will pay in one go and gave him the address he turns around and informs me that he is no longer handling the case and it has been given to external debt collection agency as if he was waiting for me to give him the address and according to him since I didn't respond to his email for two weeks he had to resort to such an action without even bothering to give a reminder which shows lack of professionalism. This person is being greedy and he thinks he can rip me off extra money.
Now the situation is such that I have paid in full borrowing from a store card at 29% interest rate according to the proposal given to me and now this person is dilly dallying to give the clearance letter and legal action release letter and doesn't even bother to give a curtsy reply. Neither does the customer service to whom I have been marking a copy.
I wish to know if there is a consumer forum where i can give in my complaint and if not I surely want to sue the bank and this person for unnecessary stress and harassment. I also wish to go to media and tell them how they are oppressing the expatriate population and they think they can get away with whatever nuisance thrown at them.
The U.S. government should investigate the unfair business practices of HSBC Retail Services. Simply put -...
I transfered money oman HSBC through internet banking 100 ro, i got receipt also they charged for telegraphic transfer4ro remaining 96ro they send to hsbc mumbai branch and again they deducted 16ro. Total they i lost 20 percentage money they are doing unfair and hidden charges. When i asked many times they didn't clarify any thing as per bank charges for money is not matter these people are cheating customers.
I wanted to pay my son's past due payments to avoid repossession of his vehicle. I called HSBC over a period of 4 hours and was repeatedly, and I believe DELIBERATELY, hung up on by each person I spoke to. I offered to pay the past due amount on my credit card in order to expedite matters. I was told HSBC wouldn't "use debt to pay debt". I explained that I have no dealings of my own with HSBC, and that if I wanted to use my own credit card to pay them it would not impact them or my son in any way, except to better my son's account status. They still said NO. So I express mailed them a cashiers check, only to be told that wasn't good enough, either. It was a Moneygram or Western Union, or no dice. So now I have to stop payment on the cashiers check (there is a wait of 90 days to get that money back!!), and I have to pay a fee to use Moneygram - which will let me pay on my credit card!!
If you want to send email complaints to HSBC yourself, as I have already done, here's the link: https://www.banking.us.hsbc.com/HICServlet?cmd_GeneralContactUsCaller=&accept-language=en-us
My urgent transaction is pending for over a week. As advised by their customer service in hong kong, I have my letter verified and sent to them by express mail. I checked with the post office and it was delivered last Saturday. But they first told me that they couldn't find the letter and after providing the express mail number, they never called me back about the status anymore though I told them that I would be up all night for their response.
What a lousy company.