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HSBC Holdings Complaints & Reviews

HSBC Holdings / unauthorised transaction on card no 4386759006314683

Angie1980 on Jan 26, 2019

My HSBC credit card had been aunthorised transaction on 14th Oct, I called HSBC directly to cancel the card immediately when this transaction happen and they refunded me that amount on November after I fill in the dispute form. However on January, HSBC sent me letter said that the merchant bank...

HSBC Holdings / on hold for one hour and 14 minutes!!!

Lilia Montero on Jan 2, 2019

I applied for a credit card and was approved. There was a security issue with the card and so it was blocked. I started calling last Friday to resolve the issue. I was on hold for over 30 minutes so I figured I called at a bad time. I tried three other times at different times and I have...

HSBC Holdings / service

Anabel Oxford on Dec 4, 2018

HSBC Is literally garbage, they don't take customers ad priority, they just let the customers wait in line for a while and just leave them hanging. This is literally the most annoying bank I've ever been too. When a customer comes in to answer a question the lady lietally just stares at...

HSBC Holdings / add on credit card

Sandyshar on Nov 11, 2018

Dear sir /mam...m nt sure when m writing this complaint if it will be addressed or even looked into, however this is to draw ur attention towards the kind of pathetic activity/lies, the third party vendor for HSBC is engaged into.i gt my HSBC card and was very happy abt it when I wa...

HSBC Malaysia / credit card dept

Ben Firdaus on Oct 15, 2018

The worst bank in Malaysia. They made me wait 4 months just to increase a credit card limit. Surprisingly, after i spoke with the dept Lead today, they rejected my wife application in less than one hour. We were asked to provide them payslips whenever we spoke to different agents. They...

HSBC Holdings / money I needed to receive

Dickson Everbest on Oct 1, 2018

Am douglas, my foreign partner name linda woodward, deposited some funds into her personal account in uk, meanwhile the money is to be sent to me, she gave me all her bank details and the details of the bank she deposited the money 76 acre ln, london, sw2 5sg. United kingdom +44...

HSBC / replacement card issue / dispute card this morning and ask for replacement

mohd jamali on Aug 2, 2018

today (2/08/2018) when I woke up about 6pm, I notice I received message in my phone about OTP transaction that I not done. I call HSBC customer services and they decided to block my card and they told me they will replace to a new card. I would ask them to send my replacement credit card...

HSBC Dubai / bank

bannadi on Jul 1, 2018

i have no idea how hsbc is like if you lived in dubai and could walk into a branch (if I could, it would be to close my account and never set foot again), but trying to do anything while overseas is impossible! Today I called to request 2 bank transfers. I have been on the phone for 50...

HSBC / customer service

amir12346579 on Jul 1, 2018

Customer service not up to the mark. on website you claimed to be available 7x24 but no body is attending calls during holy days special on friday and saturday, even in normal days. currently I am on hold since 40 minutes who is such huge amount of time and money to lose.???!! HSBC is big...

HSBC Holdings / credit card application

ielijah on Jun 5, 2018

HSBC representative called and offered a credit card. I agreed, thus applied. Another HSBC clerk called the next day, said he couldn't find the phone of my employer, mentioned in the application. Spoke like a taxi driver: no grammar, no politeness. Plus, looks like, doesn't know, how to...

HSBC (UAE) / deceiving policies

kk36 on Feb 5, 2018

My card (advance account credit card) has 4 Valet parking a month that i can claim. I did last month (Jan2018) for 3 trips to the airport. In the last week of Jan i got a message from the bank saying it is a reminder that i need a min. spend of AED 3k per month for this service to be...

HSBC Holdings / complaining about fraud

rathnesh on Jan 24, 2018

Dear.Sir/Madam, This is to inform you that one Fraudulent in America Cheated me for US $ .30000 through HSBC Bank USA by opening his account with your Bank to carry out this Fraud by providing me Revised Invoices of a Company in USA which I was doing business with. This Account holder...

HSBC (UAE) / cash withdrawal from atm of sharjah city, centre atm machine on 12 oct 2016

iqama on Oct 2, 2017

This is to inform you that My name is Khuda Bakhsh Kasmani, I have my account in the Standard Chartered Bank in Karachi Pakistan. I visited in Sharjah City Center on 12th October, 2016 and I withdraw AED 1000 from your ATM Machine. The machine will be started and stop after few seconds the...

HSBC (UAE) / fraud transaction - unsecure credit card

Rodrigue Ibrahim on Aug 22, 2017

I have raised a dispute (20th July 2017) about a fraud transaction on my HSBC Credit card and I immediately contacted the bank and informed about this fraud transaction to take the necessary measurement and act accordingly. They logged the call and after several phone call to follow up, I...

HSBC (UAE) / customer service

Ahmed.abeds on Aug 22, 2017

I made a transfer from my Account in saudi to my account is Egypt on the 6th of Aug and till now it's not reflected to my account in Egypt. And i had to call them in Egypt more than 4 times and every time they ask me to call again. Very poor customer service and no follow up from their side...

HSBC Bank USA / customer service

Sharon Y. on Jul 3, 2017

When I went to the HSBC bank in San Gabriel to open a new account, the service was horrible. I was basically the first one there at about 9:30. When I got there, the lady at the counter told me to wait 15 minutes, so I waited. After 15 minutes there were already a couple of people there...

HSBC (UAE) / literally the worst customer service ever received! avoid!

Annabellecook13 on May 11, 2017

I have been banking with HSBC UAE for over 18 months. I cannot say anything positive about their service during this time. I have had several problems including: - Auto payment set up to automatically deduct the minimum payment for my credit card each month. Surprisingly this never happens and...

HSBC (UAE) / online verification/transaction

Alan Collett on May 2, 2017

This complaint has two aspects: a. A complaint against HSBC regarding their lack of customer protection when using the on-line HSBC Credit Card (Mastercard) for transactions. b. A complaint against HSBC regarding their extremely poor staff training, poor customer service and complaint... / blocked account and cant pay back debt

Tamin on Mar 10, 2017

Help please! I left Dubai over 5 years ago and I have very slowly been transferring money every month whilst living in South Africa to pay back all of my Credit Card debt. All of a sudden about 4 months ago the monthly transfers were bouncing back and I was unable to make payments. I have...

HSBC Jebel Ali / money transfer not received even after 24 days

Nabil Ahmed on Jan 2, 2017

I had done online money transfers on 7th & 8th Dec 2016.I was told it will take 3-4 working days for the same to be transferred. Keeping a week`s buffer I planned out my travel. All the plans have gone the drain, and I am back to Dubai without the purchase formalities. I will have to travel...