The complaint has been investigated and
resolved to the customer's satisfactionResolved H&R Block — unauthorized charges
resolved to the customer's satisfaction
I went to H&R Block this year to file my taxes because I really needed the money! I wanted the 1 to 2 day refund, i asked if you had to be approved and the lady doing my taxes, told me NO.
So i went ahead well when i called the 800 number to check my status of my refund, guess what, i was not approved (when i was told you didn't have to be to begin with) so i called and complained to the workers and they told me they could not help me so they gave me the number to the district manager, he also could not help me. I was so mad, i paid almost $4oo to have my taxes filed and to get them back within 2 days and it was all for nothing. I could have done them myself and gotten it back quicker for a lot less.
I chose to get my refund on the emerald card, it took the full 15 days to get my refund(federal, still waiting on my state) Mind you, my fiance used taxslayer and within 5 days he had both his federal and state for the cost of $10. Which is what I will be using next year!!!
Anyhow, With the emerald card i went to purchase something online and the order was not processed completely because of billing and shipping addresses being different, however the money was taken off my card already, so when the order could not be processed we canceled the order. So i waited a week and my money was not back on my card yet so i called the company i had tried to make the purchase from and they told me they did there part and to call my credit card company to find out what was going on.
So i did, after waiting on the phone for about 3o minutes he told me my money wouldn't be on my card until March 3rd. He said to get it back as soon as possible to call the company i made the order with and get them to fax over a 'release of hold for funds' so I did and they faxed it over. This was on the 12th! So saturday the 14th i called back to see where my money was, and the guy told me that the money should be back up there Tuesday the 17th, today, so i called and checked, and of course it was not.
So i spent the whole day trying to find out where my money was. Talked to 3 people and was on hold for half the day with waiting to talk to someone. they all just kept passing me off to another department, another number, just so they didn't have to deal with it. Finally, the last person i talked to told me that no one had created a case number for me...so she did, and told me that she would pass my case to the right department and it should be resolved by the end of the week! We'll see what happens.
My overall experience with this company has been horrible, i will never use them again nor will i recommend them to anyone! Not to mention all the fees that come along with the emerald card, cost $1.95 to get money out of atm plus the fee the atm charges you, and cost freaking $2.00 just to talk to someone that doesn't even know what they are talking about! I'm a single mom that really needs all the money I can get and this company is not very low income friendly! PLEASE TAKE IN THIS INFORMATION BEFORE CHOOSING YOUR TAX PREPARATION SERVICE!!! Go online, it walks you through everything and cost way less!