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H&R Block / HRB Digital
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H&R Block / HRB Digital
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1.9 565 Reviews

H&R Block / HRB Digital Complaints Summary

127 Resolved
438 Unresolved
Our verdict: When using services from H&R Block / HRB Digital with a poor resolution rate, be vigilant. Understand the common pitfalls other customers have faced. Prepare thoroughly for any interactions with their customer service, and consider alternative solutions if your issues are not addressed satisfactorily.
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H&R Block / HRB Digital reviews & complaints 565

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9:25 pm EST

H&R Block / HRB Digital appointments

I had an appointment at the hr block in Los Banos california on Saturday feb 17 at 12:45 pm. We received a confirmation text message, so I know we were on track. My wife and I were in the office 10 minutes early for our appointment. At approximately 12:55 a couple came in and also had an appointment. Their appointment was at 1:00. 15 minutes after ours. They took the couple who was clearly next after us. I was very upset. It was bad enough that your prices to complete our tax forms have skyrocketed lately. I mean last year it costed me $350.00 to go long form and itemized deductions. For some reason it seems to have doubled. $700 for a half hour of work. Unreal! But getting pushed aside to give someone our appointment . It was blatant as if they knew the customer and played favorites. I was outraged and was not given any apology or anything. If fact the receptionist seem to have a smirk on her face. I did nothing to provoke this. I have been using hr block for over 10 years. But with the rude behavior in your Los Banos office, as well as huge price increases. I will not give your company any of my business. I will also tell anyone who asks and not refer hr block. Goodbye

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3:43 pm EST

H&R Block / HRB Digital h&r block premium tax software 2017

I used this software for many years with no problems, yet this year I had a problem E-filing. I finalized all the forms and was ready to E-file and I got the following message "Not eligible for E-file. - Only 255 copies of Capital Gains and Losses worksheet are allowed." I looked at the Help central for capital gains and losses worksheet and it indicates that " You can e-file your return with up to 2, 500 transactions." I have 1, 282 transactions so it should allow me to E-file. Last year I had 1, 350 and had no problem filing. Called the help # and told me that I had to printed and send it.

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4:27 pm EST

H&R Block / HRB Digital h&r block 2017 premium pc (email delivery)

4 hours plus and still no e-mail. purchased through walmart.com
Order #[protected]
didn't take any time at all for my debit card to be charged.
a Day wasted.
guess i should have bought TurboTax instead.

i need more words to describe my problem, how about send me an E-mail link so i can download the Software i ordered and paid for? is that simple enough?

i like to be consise and not use a bunch of extra words that are unneeded and usually just go on and on without adding any value.

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8:28 pm EST

H&R Block / HRB Digital tax service

My name is Mary Thompson and my husband and I have been customers of H&R Block since the 1980's. We have always been very satisfied with their services until this year! We were told that our taxes would probably cost about 50.00 to 70.00 and when we got in there, we had one 1099 form. The person doing our taxes informed us that we would not be able to file the 1040EZ because of that one form, but never ever told us that the price would change or how much it would change. You can imagine our complete shock when she tells us that our bill was $205.00 Naturally, we didn't expect or have the money to pay for it, so we just asked for our W2's back and we would have to wait. Well, more shock was in store for us when we were informed that in order to get our W2's back, we would have to pay $185.00 for a "consulting fee"? What the hell! What consulting fee? The lady points to a small plaque hanging on the wall behind us and in very small writing that if they so called "figured" our taxes on the computer and we chose not to use them for any reason, we had to pay that fee! Wow really! We are not made of money and when I told others in this town what we went thru, they said, yeah, they got charge 300.00 to 400.00 for their taxes. Well, here's why H&R will eventually go under, raping people out of money they don't have! Times are tough for tons of people out here and to go somewhere that you hear advertised about how much they "care" about you, apparently not! In fact, there is NO care for you, only for them and their pocket book! We've decided to never ever use them again and will definitely tell others we know of our experience and recommend they seek other avenues!

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5:33 pm EST
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H&R Block / HRB Digital service

I had my taxes done in Morrison Illinois my fee was only supposed to be $147.50 after reviewing the amount that I got back H&R Block has kept $233.40 which is way above and beyond my amount that I was told which I have a copy of that was going to be paid for fees I have been contacting them since I have investigated this I keep getting told I will get a call back and no one ever calls me back I'm getting very aggravated. With the amount of money that I have spent with H&R Block I am really highly thinking about going elsewhere

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7:40 am EST

H&R Block / HRB Digital incorrect filing of state tax

Hi Team,

"Maximum Refund Guaranteed", I took this tag seriously :)

02/03/18 I filed my tax at H&R warwick mall office. I was told that I own ~600$ to RI state. Later, I reviewed all the documents and found they missed to deduct the tax amount I paid in another state. And after checking everything, I found I should get ~500$ from RI instead of paying them ~600$.

H&R blocked accepted their mistake but refuse to refund the fees that I paid for filling. This is absurd, they should have moral responsibility to refund my amount and actually compensate me for my time.

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7:47 pm EST
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H&R Block / HRB Digital servivey

I was charged over $500 for my tax return on my California tax return was rejected. I've called twice and I could not get a return call from the tax professional so they can resolve my issue. I went into a different H&R Block they tried to help me but were unsuccessful. I cannot seem to get a person that is higher up or a corporate person to help me resolve my issue meanwhile time is running by and my California tax return the still not filed! I am very angry. I talked to a representative that was supposed to help me over the phone on the one 800-number and the representative told me I had to wait two more business days to get a return call. Beyond disgusted I should get a refund and my California tax return file as soon as possible!

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10:48 pm EST

H&R Block / HRB Digital unethical behavior, failure to correct a known problem, lack of customer service

This is the first time that I have used h & r block (and it will be the last). I have never had any problem with electronically fiiling my taxes - until I used h & r block. I keep getting repeated emails, telling me that teh irs rejected my return. However, on the irs site, it shows my return was received and is being processed. Meanwhile, I followed the h & r block instructions to "fix issues and resubmit", but every time I try, I just get a blank screen, and then it tells me there are no issues, and to refile... But then I again get rejection emails.
When I called h & r block, I kept being told that a different department could help me further, as that person had "done their job, and confirmed the rejection", and then transferred me repeatedly, every time waiting on hold for an hour! After the 5th transfer and wait, I finally gave up and hung up! This is screwing up my tax return, and h & r block should be required to correct this immediately! Apparently, I am not even close to being the only one - when I did a simple google search, there are numerous other people complaining about the same problem! H & r block knows about this "glitch" in their system, and not only will not fix it, but in all the [censor] in "customer service" that I spoke with, none ever mentioned this common problem! H & r block is disgusting! They are committing fraud, and should be prosecuted for it!

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6:20 pm EST

H&R Block / HRB Digital refund advance

I used H & R block to file my taxes because of their refund advance. They told me i would get a text/email within 24 hours if i was approved or not. After 24 hours i have not received a text nor email. I called customer support which informed me that it may take longer than 24 hours. The only reason i chose h & r block was for their 24 hour advance. I feel as if their false advertisement tricked me into using their services .

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7:49 pm EST

H&R Block / HRB Digital representative

I called customer service and talked to one Katheryn (spelling?) lassinger or Lassiter in the florida office. I asked her if she could reduce the price of the PLUS service that is an add-on to the free service that will populate the 2016 information on your 2017 taxes. She said she was not able to discount it. I told her that the year before i only paid 20.00 and could she please give me the same price this year. She got ALL my personal information and at the end she did not say a word. She led me to believe she could assist me with getting a discount but when she finished probing me i asked her if she was able to do it ? she said DO WHAT? I said the discont for the plus service. She said "oh, no, I dont think we can do that" I said then why did you ask me for all my personal information if you had already given me the answer. She was immature, unresponsive and not helpful at all. I hope you are listening in on these phone calls, im sure you can find better people who are serious.

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10:51 am EST
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H&R Block / HRB Digital h&r block scheduled appointment

On 12/28/17 I had set up an appointment to go to H&R Block to file a Emerald Advance, The lady I had the appointment with never showed up and they wouldn't even honor my appointment because it was made on line., The receptionist said no one knows what to do since the last day was the 29th.
Thanks for letting me know, I will never support them and make sure people know how you get treated.

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10:45 am EST

H&R Block / HRB Digital customer service experience

Today I went in for my scheduled appointment at H&R Block off Stassney Lane in Austin Texas. When I had scheduled the appointment there was no indication of requirements for example needing to be employed. I went today to apply for an Emerald Advance because last year after filing my taxes I was able to get an Emerald card. Since I don't work for H&R Block and never have I had no idea they were different. Seeing as I received the card last year I thought it would be worth my while to go in today. When I came inside the H&R Block off Stassney there was no one at the desk so I sat in a chair and waited to be noticed. Only about three minutes went by before this elderly lady came around the corner. She very rudely asked, "Can I help you?" I informed her I was there for a scheduled appointment at 10am. She asked me my name only and went behind the front desk I guess to double check. She came around and said "Right this way." I went to her desk area and she immediately asked, "What can I help you with today?" Again in a very rude and aggressive tone. I informed her that I had set up an appointment to get information on the Emerald Advance letter I had received in the mail. I presented it to her. She abruptly asked, "Okay, where are your pay stubs?" I'm sure I looked confused and I informed her I was a single mom and no longer working since I will be having a baby in a matter of weeks. She very rudely told me, " It's required you have a job for the Emerald Advance, " as if I was supposed to know this information already. She grabbed the letter I had received from the mail and said, "See. It says right here to bring these items, " and she listed them off as if I couldn't read. Nowhere on the paper did it state it was required to have income/employment. As stated above I do not have knowledge of the different benefits offered from H&R Block so I did not know there was any difference. I felt so poorly treated by the lady that took my appointment. She treated me like I was trying to scam why way into money or something. I abruptly left feeling very unwelcome and disappointed in the whole experience. I do not plan to give H&R Block my business again due to this experience. I hope that the person that treated me the way she did today does not continue to treat customers this way.

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1:50 pm EST
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H&R Block / HRB Digital tax services - horrible

My husband and I "filed" our taxes with H&R online, our first tax preparer was a person named Jean Freeman. Then it got sent to Robert Cook. We filed our taxes on April 28 2017 and chose to receive our refund through direct deposit. By November 1st, we had not received anything and we emailed Robert Cook, he checked the status and said they were NEVER SENT! He asked for us to approve it online again, which we did. We emailed him letting him know of our change of address and asked to follow up with us. He did not follow up. My husband left a long voicemail to complain. Robert then left us a voicemail saying he is waiting on our approval of the forms. Which we did the day he sent them! We have emailed him and called and left voicemails since November and NOTHING from Robert Cook. Not only has this been a stressful situation, he has failed to communicate with us. This is ridiculous, we paid for services that were never done! Tomorrow is December 1st, everyone will begin doing their taxes for 2017 and this unprofessional has failed to resolve THEIR mistake.

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10:04 am EST

H&R Block / HRB Digital emerald card

I have had an Emerald Card from H&R Block for at least two years. I haven't had a problem until I recently wanted to check the balance (I haven't used the card in over a year). Unfortunately, the automated system and the website both say that my information for my card does not match their records. How do I speak with a live person to figure out if possibly my account was hacked? I provided on the automated system the last four digits of my card and my ss# (which never changes) and on the website I provided my user name (which I had emailed to me from H&R Block) and my pin (which I know was correct).

All I'm trying to do is figure out if I have anything left on the card or not.

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6:08 am EST

H&R Block / HRB Digital tax prep at local h&r block office

My state taxes were prepared at a local Wesley Chapel FL office. Once home I reviewed them realizing they were incorrect. I returned to the office to get them corrected. The office manager N. Wolfe was CLEARLY CLUELESS as to how to prepare the taxes. She didn't bother to attempt to find out, educate herself, pick up the phone and ask someone. I asked for a refund of the prep fee. She refused. She did nothing to correct the error. She showed total disregard for me and my hard earned money. I was just dismissed and left on my own to figure this out. I contacted Block Advisors with my paid receipt. Taxes were corrected without hesitation by a true tax professional. I would have lost over $1000!

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4:19 pm EST
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H&R Block / HRB Digital tax preparation and the piece of mind agreement

I had my taxes filed in 2015 and 2016 at the Ridge Road H and R Block in Dallas, Georgia. 30157. When I had them done I took out the Piece of Mind Agreement with it and I took all my information and I received back pay from the Social Security in 2015 which I gave her the paperwork for. She told me that she will split the back pay into the years that was listed on Sicial Security letter and amend the other years, which was for 2012, 2013 and 2014. I received my refund for both years, but after my 2016 return was received I got a letter from the IRS stating that I owe them over 4, 000 for the year 2015. I took the letter to the H and R Block in Hiram Georgia after making an appointment with them. The one in Dallas, Georgia was closed after tax season. The preparer there said the one in Dallas Georgia didn't put that my husband was living in the house and I know that wasn't true because I always file married filing separately because everything was in my name only and I had a house in 2015 and 2 in 2016. Anyway I received a letter from the H and R Block stating that I would honor my Piece of Mind Agreement because I didn't give everything which was a lie because I gave up all my paperwork and have copies of it. Besides all of that, the IRS sent me another letter stating that I now owe them 8, 000 and I am more confused now. Something needs to be done because I even gave a lawyer another 1, 500 to try to get to the bottom of it. It's not fair to pay for a agreement along with the already high filing fees. Linda Ellison. [protected]

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1:13 pm EDT

H&R Block / HRB Digital tax services and peace of mind insurance

This is a letter of complaint against our local H&R Block office. We have been having our taxes prepared for years at our local office in Collins MS. We were audited this year by the state of MS taxes for the years 2013 thru 2017. Our office was of no help even though we have purchased your pom insurance every year. We had to pay $19332.00 in state tax penalty and interest and 494.00 I income tax. We were actually told each year by your office we did not owe any state tax due to our income. During the audit the owner admitted that they did not know about the state tax enacted in 2013 stating we had to have a permit and pay contractor tax every month. He stated they were now training their employees in how to prepare small business taxes. And then said to us we should have known all the tax laws for small business. Well why have we been paying between $500&700 plus pom insurance to have our taxes done. If we knew all the tax laws we could do them ourselves. This has been a horrible hardship on our business and family. We had to sell one of our company trucks plus take out a loan. We of course will never go to another H&R block again. Attached is a copy of a review we have put on as many social media outlets as we possibly can. We do not want anybody to go through the nightmare that we have gone through this year.

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11:14 pm EDT
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H&R Block / HRB Digital hr block tax company

My name is sherry Whittaker, I had my taxes done in evansville, indiana, 47710, I referred a friend and I have never received the 25.00 dollar giftcard, I referred Eric w, Wilson, who had his taxes completed at the same office I used and gave the tax preparer the refer friend paper with all of my information on it, he finally received his tax return money 3 weeks ago and I'm still waiting for my giftcard, my phone number is [protected], address is 7825 Peters road, wadesville, IN 47638,

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pobarjenkins
Minneapolis, US
Oct 29, 2017 3:36 am EDT
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Have you tried contacting that location directly? Sometimes these things can take a very long time (like 6-8 weeks or more after the refund is issued).

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7:57 pm EDT

H&R Block / HRB Digital h&r block emerald card

They completed my taxes, electronically sent to irs with my refund to be deposited to an emerald debit card supplied by them. 1 minute after my refund was deposited to the card, some online ticket company in spain withdrew $1555 off my card...Excuse me, i cant even use my own emerald card, this same one, to make purchases without an i.D or pin number (to wit nobody knew my number but me) yet your going to allow someone from another country to withdraw that amount without either my i.D or pin? i immediately called h&r block and they saidthe cards came from the bank owned by h&r block which i now had an account with and my checking account is linked to the emerald card they gave me and i'd have to call them. I did, the bank said if i disputed a charge to my debit (or withdrawl from my checking account) i'd have to send it to their dispute department in writing then they would take a look at it and decide if i"d be returned the money but in any event the $55 sending portion was non refundable. Per account policy they have 30 days to investigate my issue and 15 days after that to send me their answer so in the very least it would take 45 days after they received my written complaint before they could tell me if they were going to return my money and then another 30 days to issue the refund if i were getting one (minus the $55 of course).
Well isn't that the perfect scam? (3.1 billion reported haul for fiscal 2016 wasn't enough for them) just think though if they swooped 2000 customer accounts for $1555 thats $3.1 million more. I'd say less than half those got their money back after that long policy that had many "you have to do this and that exactly when we say or the transaction is void"s stipulations, so a net for 50% of 1.5 million+. Even if they kept just all the non refundable $55 that equals $110, 000.
In any event, they ended with "we don't own the cards, they are provided by another company that would have to issue us the refund before we issue to you.'
how much you wanna bet "another company" is owned by h&r block also? you'd think rico charges would be filed...I called 8 times a day for 10 days and they returned to my account minus the $55.

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2:52 pm EDT

H&R Block / HRB Digital employee behavior

H&R Block on 95th and Antioch in Overland Park, KS has employees who are not listening to the landlord's regulations on employee parking. The H&R Block employees constantly park in the front row of the parking lot blocking customer parking for all business in the Center. This has been addressed numerous times and they continue to ignore this. Every other employee in the shopping center parks away to clear room for money spending customers.

Every time this is addressed they say rude things and ignore the fact they are causing issues for everyone and their customers.

We are hoping you can help us with this before things turn worse.

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+1 (800) 472-5625

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www.hrblock.com

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