The complaint has been investigated and
resolved to the customer's satisfactionResolved H & R Block — horrible business & service
resolved to the customer's satisfaction
I went to H & R Block last night 3/26/09 to have my taxes done. There was a mistake on the tax return that could have easily caused me to be audited. The tax preparer, William Conklin couldn't find the page the mistake was on even when I kept saying page 2. I was charged over $300.00 for this service and I only made $15, 000 in 2008. The tax fees were not stated up front. Mr. Conklin said that the company never tells people the cost up front unless they ask. I told him it was obscene to pay this much money when the work was so poorly done. I told him I did not want to go with his service within 24 hours and he said it was to late and the tax return had already been filed. I asked for a complaint/costumer service number and he gave me a wrong number. I'm sure there are some state laws that could help me and others against such a fraudulent business practices. Don't go to H & R Block!