TaxSlayer
reviews and complaints

Are you ready to conquer your tax season with ease and confidence? Look no further than TaxSlayer.com, the trusted platform that has been assisting individuals like you in filing their taxes for over 50 years. With TaxSlayer, you can expect an easy-to-use interface, accurate calculations, and friendly customer support to guide you through every step of the process. Join millions of satisfied customers who have experienced the convenience and affordability of TaxSlayer. Don't let tax season overwhelm you - slay your taxes with TaxSlayer.com today!

Charged $40 to do NYState IncomeTax and it was WRONG...I had to pay another 50% after NY audited it. I could have done the taxes wrong for FREE! Very disappointed in this result.

I usually use turbo tax or the H&R Block software. Tried this to free e-file for my state. According to what I just filled out I would get less than half of the federal and about $60 less in state refund than what turbo tax calculated. I think it has to do with the EIC that for the life of me I can't get this software to allow. It also wouldn't allow me to enter interest I've paid to my mortgage company.

I've used many efile software over the years from paid to to free stuff. This is the least user friendly and intuitive software I've run across. There are better options out there for you! Look around.

I got tired of paying turbotax hundreds of dollars for self-preparing taxes. Taxslayer saves a lot of money and it is legitimate. I got refunds and filed taxes for years through this service.

I have used Tayslayer personally for about 5 years now and I appreciate the ease with which they make such a complicated task. I am currently working part-time for an accountant that uses very suspicious software and I'm looking into helping her convert over to Taxslayer Pro. On a personal note, I've been reading over several of the complaints and reviews and I just have to laugh because the Taxslayer representative clearly points out where the mistake was made. Rarely did I see where the "customer" apologized when they realized that their issue was not really Taxslayers fault. My recommendation for anyone looking for tax preparation software is to do a thorough investigation into the company that you are trusting in your financial future. I personally true this software and will continue to use it.

So, I gotta tell you about my experience with TaxSlayer. I thought it would be a good idea to try it out this year, since I used it last year and everything went smoothly. But boy was I wrong.

I entered all my information into the site and waited for it to calculate my return. But instead of giving me my refund amount, it just kept scrolling and scrolling. And then, out of nowhere, it told me I needed to log back in. What the heck? Where did my information go? I'm not a computer expert, but I know this site is not communicating well.

I tried everything I could think of to fix it. I cleared my browser history, downgraded my security wall, and even restarted my computer. But nothing worked. So, I decided to reach out to customer service for help. I sent them an email explaining my concerns, and their response was, "It should work now." Seriously? That's all they had to say? Well, guess what? It still doesn't work.

I'm so disappointed in TaxSlayer. I'm starting to wonder if it's even a legit site. I mean, I used it last year and everything was great. But this year, it's just scary stuff. I wouldn't recommend it to anyone. Do yourself a favor and find a different way to file your taxes. Trust me, you don't want to go through what I did.

TaxSlayer is a company that I would not recommend to anyone. Their customer service is absolutely terrible, especially when it comes to downloading and printing tax return forms and signed contracts between them, their third parties, and you. If you need any other documents, they will refer you to the IRS, which can be a hassle.

I recently downloaded a PDF form that had my tax return, and it claimed to be 61 pages at the bottom of the page. However, when I went to submit it to my bank, they said that I had altered the PDF. I was shocked and confused because I had not altered anything. When I contacted TaxSlayer, all they could say was to go to the IRS site and request a copy of my tax forms from them to prove that it was only 16 pages long. This was a frustrating experience, and I felt like I was not getting the help I needed.

Another issue I had with TaxSlayer was the hidden fees they charged out of my refund. They claimed that I had agreed to these fees, but I had not seen any mention of them when I was filing my taxes. It was only after I received my refund that I noticed the additional charges. I would advise anyone using TaxSlayer to read the fine print for any additional fees.

Overall, my experience with TaxSlayer was not a good one. Their customer service was lacking, and I had issues with hidden fees and inaccurate tax forms. I would recommend looking for another tax preparation service that is more reliable and transparent.

I been using TaxSlayer for like 10 years now. Even though we was military and had the option to do our taxes for free, we often opted for a paid version. But now, I can only see my last 4 years of returns, even though I been using the same account for YEARS. Why? Cuz I paid for them. I USED to be able to see all of them. This year, I found their program to be lacking and it overlooked several errors that Turbo Tax found when I put the same info in with them. Not only did the other program find my errors, their program was comprehensive and explained things where TaxSlayer was content to let the mistakes ride, with no explanation. There are so many changes this year with child tax credits and whatnot, and Tax Slayer was a big let down when going through the 'guided' version! Not Happy, I do NOT recommend them anymore! I will be moving whatever returns I still have access to, to another platform.

I filed my taxes on February 3rd, 2018 using TaxSlayer (taxslayer.com). I was hoping to get my refund as soon as possible, so I chose the direct deposit option and paid the $25.00 fee to the bank that processes the Refund Now loans. However, I didn't hear anything back on Monday, so I decided to contact customer service on Tuesday, February 6th, 2018. I tried the e-mail option, but was disappointed to find out that it would take 72 hours to get a response. I had paid for the premium package service, so I expected priority service.

I decided to call the customer service number, but was disappointed to find out that it wasn't toll-free. When I finally got through, I was told that my refund wasn't high enough to qualify for the Refund Now loan. I was shocked! I had expected to get an advance of $500 on my refund of over $1200. There were no messages or warnings telling me this, and I had no clue until I filed my taxes. I was so frustrated that I couldn't even cancel the refund and go somewhere else that would give me an advance!

I feel like TaxSlayer is misleading with their advertising. They show young people who would likely be single filers with probably less of a return than myself. I think they are trying to scam and rip off people like me who are just trying to get their refund as soon as possible. Now I am hosed and have to wait until March to get my return. I am so disappointed with TaxSlayer and would not recommend them to anyone.

This company ain't no good, they don't care about the little guy. My boy only made a measly $7K last year and he's living in poverty, but TaxSlayer still wants to take advantage of him. They say they're free, but then they try to charge $18 for filling out a form that could get him some much-needed help from the government. It's like they're trying to gut him for every penny he's got.

I don't know how they sleep at night, knowing they're exploiting people who are already struggling. It's not right, plain and simple. And don't even get me started on their CEO, Brian Rhodes. He should be ashamed of himself for letting his company do this kind of thing.

But I guess they gotta pay for all those fancy sports sponsorships somehow, right? Like the TaxSlayer Bowl in Jacksonville, Florida, or NASCAR, or those three PGA Tour golfers they're sponsoring. It's like they're rubbing it in our faces, saying "look at all the money we've got, and you're still struggling to make ends meet."

I wouldn't recommend TaxSlayer to anyone, especially not if you're living in poverty. They'll just try to take advantage of you, and that's not right.

This website ain't good at all! My mom, who's 70 years old, tried to file her taxes using TaxSlayer and kept getting emails from the IRS saying that her return was rejected. We followed TaxSlayer's instructions to the T, but it didn't work out. We couldn't find a phone number to call them, so I sent an email to their customer support asking for a phone number to discuss the issue. My mom's return is simple, she's single and only has one W2 to file, no deductions, so it should have been easy. TaxSlayer emailed me back and said that I had to upgrade to a "Premier" account for $10 if I wanted to talk to someone on the phone! That's a total ripoff! I emailed them back and told them that I'm not paying extra for something that should have been included in the first place. This morning, I got another email from them saying that if I emailed them my phone number, someone would call me. I don't trust them anymore. If a company doesn't have a phone number to call and they won't give it to you unless you pay extra, then they don't deserve your business. Don't use TaxSlayer!

So, I gotta say, TaxSlayer was pretty good... until it wasn't. I was cruising along, entering all my info and feeling pretty good about myself, when I hit a wall. A big, frustrating, computer-generated wall. I tried everything I could think of, but no matter what I did, I couldn't get my returns filed. And let me tell you, when you're filing at the last minute like I was, that's a real problem.

I'm not gonna lie, I was pretty ticked off. I mean, come on, TaxSlayer, get your act together! I know lots of people were trying to file at the same time I was, but that's no excuse for a website that doesn't work when you need it to. And it wasn't just me, either. I saw tons of people on Twitter who were having the exact same problem. Check out the attachment I added to this review, it's a list of all the social media posts from people who were just as frustrated as I was.

The worst part? The site worked perfectly fine the next day. I was so mad, but I didn't want to start all over with a different tax prep site, so I just stuck with TaxSlayer. And now, because of their screw-up, I'm facing a fine from the IRS. Not cool, TaxSlayer. Not cool at all.

Lesson learned, though. I won't be using TaxSlayer again. I'll find someone else who can handle the pressure of tax day.

This company, TaxSlayer, is not worth your time or money. If you owe taxes and decide to pay through them, don't expect any confirmation, communication, or even a response when you try to ask them questions. I filed my taxes and set up a payment to be withdrawn on a specific date, but nothing happened. On tax day, I called them to figure out what was going on, but the call just hung up on me. I tried emailing them, but the response I got was completely useless and irrelevant to my question. I called again and finally had the opportunity to talk to a real person, but they just lied to me about the processing.

I ended up paying the state directly because TaxSlayer couldn't tell me if the payment I scheduled through them weeks ago was going to go through. To my surprise, the payment I scheduled with them and the one I scheduled with the state got withdrawn on the same day back to back. These idiots cost me hundreds of dollars that I don't have just because they can't be bothered to do their job or even something as simple as sending a confirmation receipt. It's common sense to provide a confirmation receipt so that customers have peace of mind that their payment was processed, even if it is weeks late.

In conclusion, TaxSlayer is a trash heap of a company, and you're better off paying a real entity than trying to go through them just because it's free. Don't waste your time or money on this company.

This service ain't helpful at all. I've been using it for years and every time I think I got it all figured out, something else pops up. First, I got a letter from the IRS saying I didn't pay school taxes since 2015. I put all the info into my taxslayer return, but apparently, it didn't work. So, I called and filed individual returns for 2015, 2018, and 2019. Conveniently, the only years I used taxslayer were the years that were missing. I filed and paid the fines for being late. Then, when I went to file this year, I paid for the premium service and spent hours on the phone making sure everything was right. But, I was told that they don't file school taxes, and there was a voucher included in my return that I just needed to print and mail. So, I did that. Cool, right? Nope. A month or two ago, I got a letter saying I haven't filed my city taxes in the last two years. Are you kidding me?!? So, I filed these as well with the IRS, and now I'm getting a letter that they want me to submit copies of all my W2s and the front page of my returns from the last 3 years. Okay, well, I go to log in to taxslayer to pull the copies of these returns, and it says my account is not there. I try forgot username, forgot password, and nothing. Then, I googled their number and tried calling for login assistance, and they tell me it's after hours and to call back during business hours listed on my account that I can't log into. I looked into my email and found my username and tried resetting my password, but it just says my account is locked or my information doesn't match anything in their system and to try again.

Now, I'm at risk of audit, and I'm pretty sure it's because this service doesn't really file everything for you, even though they lead you to believe that they do. And I can't access my old returns or call anyone for help. I'm at a total loss, and I'm fuming. I have a week to find and submit this information, and I have nowhere to look for it.

This company is trash and not worth it. It's cost me hundreds in late fees and bull crap because they aren't upfront, and they don't do everything. Just pay someone to do it. It's not worth it at this point.

Last year, my girl and I had a bit of a scare when we realized that she could have received $532 less than she was entitled to. We decided to use the state site to fix the issue, and thankfully, we were able to do so. However, when we asked for a refund from TaxSlayer, we were disappointed to find that it didn't happen. It was actually the state that informed us that our form was incorrect, and they worked with us to fix the issue. They couldn't cite why the error occurred, but they mentioned something about a data transfer error.

This year, I've had to enter my Identity Protection PIN multiple times, only to be told that it's incorrect and that the IRS has rejected my submission. I've been doing my own tax returns for 41 years now, and this is the second year that TaxSlayer has had issues. It's also the first time that I've been rejected. I spent a total of 6 hours and 6 minutes on the phone with them, trying to sort out the issue. The first time, I was disconnected after 3 hours and 19 minutes, and the second time, I had to wait for another 2 hours and 47 minutes. I went through the whole process again, only to find out that I had been typing the correct number all along.

I switched to TaxSlayer from a competitor, but it turned out to be a huge mistake. The price nearly doubled since last year, and I didn't use any discount codes because I wasn't aware of any. Last year, I had to wait until October to get my refund because of an error with a stimulus payment that I didn't even ask for. I corrected the issue, but it still got submitted incorrectly. This year, it looks like there's another state issue with my submission. It's the same issue as last year - a bad data transfer. I'm starting to think that I should go back to doing my taxes on paper. It might take longer, but it's better than waiting for months through TaxSlayer's service.

TaxSlayer claims to have a 100% guarantee, but I was told last year that it only applies before you file your paperwork. I thought I would give them a second chance, but I find that they're more like politicians than tax assistants. They're full of what they're shoveling, and I would advise anyone to stay away from them at all costs. Especially if you're in Montana. The only thing dormant up here is the Yellowstone Volcano in neighboring Wyoming. I won't be giving them a third chance, or any other company for that matter.

Additional info: After publishing this review, I finally received my state and federal tax returns. Interestingly, my state tax return was deposited directly into my account, but my federal return was snail-mailed to me. I'm not implying anything, but I can definitely say that I won't be using TaxSlayer again.

I used tax slayer in April and I got an email recently that says I have to log back in to access my refund, but the site won’t let me login because it’s asking for a code. I was never given the code I was given is not being excepted, and no matter which number I call nobody picks up it’s nothing but a machine I can’t seem to get in contact with anyone, I’m think this is a scam. They are software says I was supposed 1872$ But I can get that money because I can’t log back in.

I cant get a hold of noone and all I have is a question too high of a fee for short form!

They advertised free filing but snuck in a $70 payment at the end and tried to deduct it from my tax return. Manipulative practices.

I have been using tax slayer for many years! I've have not had any issues! Anytime I do have a question they respond in a timely fashion!

They do not offer features that even their help features say are available. They are a joke! Also they try to charge you an arm and a leg!

So this service is not helpful at all... I have used it for several years and every time I think I have the problem solved something else pops up... first it was a letter from the IRS telling me I hadn't paid school taxes since 2015... I put all the information into my return for taxslayer. I definitely paid them. So I call and file the individual returns. For 2015 2018 and 2019 (conveniently the only years I used tax slayer were the years that were missing. So I filed and I paid the fines for having done every thing late. Then when I went to file this year I paid for the premium service spent hours on the phone making sure everything was right and told that they don't file school taxes but there was a voucher included in my return that I just needed to print and mail. So I did that. Cool... THEN a month or two ago a letter saying I haven't filed my city taxes in the last two years... you have got to be kidding me?!? So I go out and file these as well with the IRS and now I am getting a letter that they want me to submit copies of all my w2s and the front page of my returns from the last 3 years... okay well I go to log in to tax slayer to pull the copies of these returns and it says my account is not there. I try forgot user name forgot password and nothing. Then I googled their number and tried calling for log in assistance and they tell me it's after hours and to call back during the buisness hours listed on my account that I can't log into... I looked into my email and found my user name and tried resetting my password but it just says my account is locked or my information doesn't match anything in their system and to try again...

So now I am at risk of audit I am pretty sure because this service doesn't really file everything for you even though they lead you to believe that they do. And I can't access my old returns or call anyone for help. And I am at a total loss and utterly fuming. I have a week to find and submit this information and no where to look for it.

Trash company not worth it. It's cost me 100s in late fees and bull crap because they aren't upfront and they don't do everything. Just pay someone to do it. It's not worth it at this point.

Last year my girl would have received $532 less than she would have but we went to the state site and were able to repair it. We asked for a refund from TaxSlayer, didn't happen and it was the STATE that told us our form was wrong, then they worked with us (they could not cite why). Some kind of data-transfer-error. This year I have had to type in my Identity Protection PIN numerous times only to be told it's incorrect and the IRS rejects my submission. I have been doing my own tax returns now for forty-one (41) years and this is the second year they've had issues and the first time I have been rejected. Anyway, after 3 hours and 19 minutes the first-time, I was disconnected as the ID.Me person picked up on my call which led to another 2 hour and 47-minute wait where I went through the whole rigamaroo only to find I have been typing the correct number the whole time. I switched from a competitor and WOW! What a mistake! Price nearly doubled since last year too and I didn't use discount-codes as I was unaware of any. Anyway, since I waited well into October for their last-year's error, (I filed in February- some kind of issue with a Stimulus Payment [I didn't ask for] I corrected but it still got submitted incorrectly) and it looks like there is yet another state issue with this year's submission. It's the same issue too, bad data transfer. I should go back to the old-fashioned way... paper. What a concept! If it takes weeks longer, it's better than the months I've been waiting through TaxSlayer's service. 100% guarantee, but not after you file the paperwork is what I was told last year. I thought I would give them a second chance, but I find they are more like politicians than tax assistants... full of what they're shoveling. Stay away from these folks at all costs. ESPECIALLY if you're in Montana. The only thing dormant up here is the Yellowstone Volcano in neighboring Wyoming. No more second chances, for anybody involving anything.

ADDITIONAL INFO: After publishing this I finally got my State and Federal taxes through. Funny thing though, I got my State tax return through the Direct Deposit but interestingly after putting this up my Federal got snail-mailed to me after publishing this (both were set-up Direct Deposit). Not implying anything but I can definitely say "never again."

I tried Taxslayer 'cause I don't gotta do no more fiduciary tax returns. I spent hours puttin' in all my 9 rental properties and their stuff like assets and investment income and whatnot. But then I did a like kind exchange last year and I had to call support like a bunch of times 'cause TaxSlayer don't support them forms for like kind exchanges. It's a real bummer, man. I ain't happy with them at all and I ain't gonna tell nobody to use 'em. They gotta be honest and not say they support all the forms when they don't.

So, I just finished doing my taxes for 2021 on TaxSlayer. To be honest, I was pretty shocked when I went to file them and saw that they were charging me almost $70 for filing fees! I mean, seriously? I was just doing the basic 1040 with no extra forms and standard deduction. I couldn't believe that TaxSlayer was the most expensive online tax prep company out there. Who in their right mind would pay that much money for something that should be simple and straightforward?

Luckily, I decided to do some research and found Tax Hawk. Not only was it super easy to use, but it only cost me $14.99 total for filing both federal and state taxes. I couldn't believe the difference in price between the two companies. It's pretty clear to me that TaxSlayer is way overpriced and not worth the money.

Honestly, I think it's time for TaxSlayer to go the way of Myspace and the Dodo bird. There are so many other options out there that are much more affordable and just as easy to use. I would definitely recommend looking into other tax prep companies before deciding to use TaxSlayer. Don't waste your hard-earned money on something that's not worth it!

I've been doing taxes for a long time now, and I've tried a bunch of different efiling programs. Taxslayer is one of the ones I've used, and it's pretty good. But lately, their prices have gone way up. I guess it's because the IRS has a free efiling program now, so Taxslayer doesn't have to worry about following all the rules as closely. But that doesn't mean they should charge so much!

There are other programs out there that are just as good as Taxslayer, but they don't cost as much. So if you want to save some money, try one of those instead. Maybe if enough people switch, Taxslayer will realize they need to lower their prices.

Man, let me tell you about my experience with TaxSlayer. It was a hot mess, I tell ya. I was trying to do my taxes for someone else and the free option wasn't even clear until the very end. Like, come on, TaxSlayer, don't be playing games with me like that. And then they hit me with a charge of $89.90 for some extra services. I mean, I sighed and agreed because the person I was doing taxes for said it was okay, but still. And get this, they never even asked me for payment. What kind of operation are they running over there?

And don't even get me started on how slow and clunky the site was this year. Someone else mentioned it too, so I know it's not just me. I used to use Credit Karma for my taxes, but they changed companies and I could never get the new site to work. It's like all these tax sites just want to lie to you and hit you with ridiculous fees. I mean, seriously, why do they do this to us? It's all a joke, I tell ya. I feel like writing to Bernie Sanders about this mess. Thanks a lot, Congress.

TaxSlayer is a website that is said to be State of the Art. It was previously used by H and R Block and the Walmart Foundation. However, my experience with the website was not so great. I found that you get what you pay for in this case.

When I first visited the website, I was asked to identify myself and provide basic information. However, after doing so, I found myself going round in circles. I was not able to access any forms or choose the simplified tax forms. I also could not fill out the financial information that is on a paper version of a tax form. It was frustrating because I got absolutely nothing accomplished.

I tried to fill out the tax form, but I got nowhere. The website kept asking me the same three questions over and over again. I felt like I was just going round and round in circles. It was a waste of my time and energy.

Overall, I was disappointed with my experience with TaxSlayer. I would not recommend this website to anyone who is looking for a reliable and efficient way to file their taxes. It is important to do your research and find a website that is trustworthy and easy to use.

TaxSlayer is a tax preparation software that allows you to file your state and federal forms with ease. They claim to have everything checked out and all you have to do is wait for federal/state confirmation. However, my experience with TaxSlayer has been less than satisfactory.

In both 2019 and 2020, I received confirmation that everything was done correctly and that my federal/state returns were accepted. TaxSlayer wasted no time debiting my bank account for their fee. However, shortly after filing, I received a notification from the IRS that instead of being issued a refund, I would have to pay them between $1100-$1300.

This was a huge disappointment for me. I trusted TaxSlayer to handle my taxes correctly, but instead, I ended up owing the IRS a significant amount of money. It seems that all TaxSlayer wants is to collect a fee from you, without taking responsibility for any errors that may occur.

Overall, I would not recommend TaxSlayer to anyone. Their service is unreliable and their customer support is lacking. I will never use TaxSlayer again and I suggest that you look elsewhere for a tax preparation software that you can trust.

I'm no tax expert, but I've used a few different tax software programs in my day. Usually, I stick with Turbo Tax or H&R Block, but I decided to give TaxSlayer a try for my state taxes this year. Unfortunately, I wasn't too impressed with the results.

According to TaxSlayer, I was going to get less than half of what Turbo Tax had calculated for my federal refund, and about $60 less for my state refund. I'm not sure why there was such a big difference, but I think it might have something to do with the Earned Income Credit (EIC). For some reason, I just couldn't get TaxSlayer to accept it.

Another issue I had with TaxSlayer was that it wouldn't let me enter the interest I've paid to my mortgage company. I'm not sure if this was a glitch or if the software just doesn't allow for that kind of deduction, but it was frustrating nonetheless.

Overall, I have to say that TaxSlayer is probably the least user-friendly tax software I've ever used. It's not very intuitive, and I found myself getting lost in the menus and options more than once. If you're looking for a good tax software program, I'd recommend looking elsewhere. There are definitely better options out there.

I gotta say, I was pretty disappointed with TaxSlayer. I mean, they advertise that you can do your taxes for free, but then they start adding on all these extra charges once you actually start using their service. It's like, come on guys, just be upfront about the costs from the beginning.

And to make matters worse, their website was a total mess. I couldn't even process my return for days because it kept getting jammed up. It was so frustrating.

But the real kicker was when I finally did file my return, only to find out that their software had messed it up. Instead of getting a nice refund like I was expecting, I ended up having to pay. Ugh.

And don't even get me started on their customer service. Every time I called to ask about a bill, the first thing the agent would say is "you're contractually obligated to pay." Like, seriously? That's not exactly the kind of customer service I was hoping for.

All in all, I would definitely not recommend doing business with TaxSlayer. They just seem like a bunch of slimy crooks to me.

I recently used TaxSlayer to file my taxes and I have to say, I was not impressed. While I was able to complete my federal form without any issues, I ran into a major problem when it came to my state form.

As I was starting to fill out my state form, I received an error message that said "Oops, there was an error...". I tried clicking the "Try Again" button, but it did nothing. My only other option was to click the "Exit State Return" button, which then immediately congratulated me on completing my state form. Confused, I clicked "Continue" only to be told that my state form could not be filed due to verification errors.

To make matters worse, there was no way for me to access the state form that had apparently been both completed and not completed. I was stuck in an endless loop, repeating the same steps over and over again. Eventually, I had to give up and bail on TaxSlayer altogether.

Overall, I was extremely disappointed with my experience using TaxSlayer. The lack of access to my state form and the confusing error messages made the process much more difficult than it needed to be. I would not recommend this service to anyone looking to file their taxes.

I had a really frustrating experience with TaxSlayer. I had an account with Dave Ramsey's tax service and I wrote down my login information, but for some reason, I couldn't access my account. I tried calling their customer service number, but I kept getting disconnected. It was really frustrating because I needed to file my taxes and I couldn't get any help from TaxSlayer.

In the end, I had to print out my tax forms and mail them to the IRS. It was a hassle, but I didn't have any other choice. I was really disappointed with TaxSlayer and I don't think I'll ever use their service again. It's just not worth the hassle.

The worst part was that I couldn't talk to a real person. The customer service number just kept hanging up on me. I tried calling over 7 times and each time, I got disconnected. It was really frustrating and I felt like I was wasting my time.

Overall, I would not recommend TaxSlayer. Their customer service is terrible and their website is not user-friendly. If you're looking for a tax service, I would suggest looking elsewhere. Don't waste your time with TaxSlayer.

State Return complaint and not guaranteed maximum return. I compared Taxslayer to another company and there was a difference. The other company asked me during my State return if I paid rent, I replied with yes, I entered in my rent payments for the year, and behold my return went up. I went back to Taxslayer and that question was never asked of me I found it buried inside the credits for Wisconsin. I contacted Taxslayer and was informed that I would have to use the guided option for that to be available. My son uses Taxslayer so we used the guided option, got to the state return and no question was asked. Because Taxslayer never asked me for this information I have been shorted on my state returns for the past 3 years since I moved to Wisconsin.

Use this program for 4 Federal returns. All 4 returns had a refund of 1200 on line 30 of 1040. Letter from IRS said this was computed incorrectly. All four federal tax returns were held up due to wrong amount on line 30 of 1040 of 1200 which had to do with stimulus amount. On the forms that the program filled out gave each one an additional 1200 refund which was incorrect. This cause a two mth or longer processing time Hm for refund to be deposited. Very disappointed in this program and will never use again or recommend to anyone. I thought that the program was to help with taxes not do wrong when information was entered correctly by information asked from the program. I think souls get money refunded that all 4 customers had to pay for the program's error.

When I went to the TaxSlayer website to begin my 2020 filing, I was not offered any choice of plans. Upon completing my return, I was overcharged. When I went to the TaxSlayer website to begin my 2020 filing, I was not offered any choice of plans. Upon completing my return, I was automatically charged for the premium plan -- again, no choice was offered. Later, in going back to the site, a page opened showing a variety of plans, including a basic plan for $17 that would have served my simple needs just fine. This is the plan I would have chosen had I been given the option earlier. I contacted support (2 days after payment) but was refused a refund for the difference between the plans. This was a total lack of transparency and choice, resulting in overcharges on this website!

On March 12, I paid $32.00 and filled out all of the correct information on TaxSlayer.com to do my taxes. The federal was then rejected not once but twice. I then decided to find another site to do my taxes on to see if it was me or if it was them in processing the correct information. I found out through OLT.com that it went through and completely processed. I then contacted TaxSlayer and let them know I was able to complete my taxes with no problem on another site and asked for a refund and they refused to say that once you efile there is no refund regardless of acceptance or rejection. They also told me that my pin was not correct and that they could help me finish my taxes. I decided to come to ComplaintsBoard.com to file a complaint since there was no service rendered and payment was made.

I filed both my state and federal returns using Taxslsayer at the end of January. I got the state refund a couple of weeks later, but my federal refund was taking forever. I get checking the federal Where's my refund site. Tayslayer says they are 100% accurate, but they are not, I checked the tax return to make sure I had put all the dollar amounts in the the right places. I then paid extra to have Taxslayer double check my refund. The refund seemed high($***), but I had checked so throughly and paid to have Tayslayer recheck it...,and they have a 100 % accuracy guarantee, so I thought that for some reason, the refund was higher this year. The where's my refund site finally indicated dependents and wrong numbers reported. Tayslayer totally messed up my tax refund. I have never made a mistake on my taxes and I am 60 years old! I haven't had a dependent for abt 10 years. I checked thoroughly and Taxslayer was paid to do a double check. I will NEVER use Taxslayer aain! ..

I called to say they have a flaw in their state tax returns and they would need to fix this issue so that I could file taxes. The lady kept arguing with me and would not allow me to speak with a manager when I asked several times. She got nasty with me and started yelling at me so yes I yelled back and told her she does not talk to a customer that way it is poor customer service. She kept telling me to look at my pdf and continued to explain to her I had to pay before I could see the the pdf and I was not paying for something when there was a flaw until they fixed the issue. I told her it was not adding the file joint credit but she kept insisting it did. She said the number paid and I kept telling her that us the withheld. It's not adding that credit. She refused to see the flaw in their system and kept saying the system is right. I asked to speak to someone again and she hung up on me. There is a flaw in the system and it needs fixed otherwise they are taking advantage of customers.

I used Taxslayer to file my 2020 tax return and Tax Slayer created my return with errors based on their programming. I didn't receive my recovery cred I didn't receive my recovery credit for my son born 1/24 who didn't receive a stimulus because he was not on my 2019 taxes. I received 2 stimulus checks in 2020 for myself, husband, 4 children Who were included in my 2019 taxes. My oldest son turned 18 2021. However in 2019 he was 16 years old which is why he qualified for the stimulus. Now for my 2020 he isn't considered a qualified dependent. So it shows 2 adults (my husband and myself) and still 4 dependents which removed my oldest and includes my 1 year old. So taxslayers system is saying ok they received a stimulus for 4 dependents and 2 adults. No rebate is needed which is incorrect. I received the stimulus for 4 kids that qualified in 2019 but not for the 1 that qualified in 2020. Stimulus isn't just tied to the number of dependents. It's tied to the actual social security number for the dependents.

North Carolina issued a $335 grant to NC residents with dependents; however, Taxslayer filed the incorrect information with the NCDOR. North Carolina issued a $335 grant to NC residents with dependents; however, I did not receive this grant (in the form of a check) because Taxslayer filed the state return electronically showing I had 0 dependents. I contacted Taxslayer, and they said that they sent out emails showing what needed to be done to receive this grant; however, I never received any instructions or emails from Taxslayer on this subject. I reviewed my emails and did not see any email from them as they stated. I have proof that this email was never sent because I have all emails from Taxslayer (current to past years) since I have been using their software for years. Since I was unable to obtain this grant of $335, I am requesting Taxslayer reimburse me for this amount of $335 that I missed out on because of their faulty software system that incorrectly reported that I had 0 dependents on my 2019 state tax return.