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H&R Block / HRB Digital Reviews and Complaints

H&R Block / HRB Digital review: Poor customer service

Tricia Ann of US

Mar 14, 2026 6:08 pm EDT

Verified customer

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On 3/9/26 I made an appointment with HR Block to have my income taxes prepared. Pamela Cephas over booked herself without consideration for other people's time. I don't know why she would take a walk-in, and she knew I was scheduled for 12:30. Never came out to apologize it was like no big deal. She needs to pay more attention to detail i.e. like her calendar. I never had this problem with HR Block before. And I have been going there for years it was my second time at this Havertown PA location. Treating clients with respect is how you get a loyal following. Lesson learned for me anyway. Thank you.

Claimed loss: I lost a day's pay because when I selected 12:30 I thought it would give me plenty of time to make my shift. And that did not happen.

Desired outcome: A sincere apology for her lack of consideration.

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My appointment was for 12:30 and I walked out at 1:20 and she was still with that client. My feeling was did she have any intentions of preparing my taxes that day?

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H&R Block / HRB Digital phone numbers

+1 (800) 472-5625

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H&R Block / HRB Digital emails

customer.support@hrblock.ca

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H&R Block / HRB Digital address

One H&R Block Way, Kansas City, Oregon, 64105, United States

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