The complaint has been investigated and
resolved to the customer's satisfactionResolved H&R Block — software bug caused tax audit
resolved to the customer's satisfaction
I used HR Block online software to file my 2009 tax return and I got tax audit in 2012 and was charged $100 interest penalty. Although the HR Block accountant who reviewed the situation agreed that this was a software issue, I was told since the problem was discovered more than 60 days after tax filing, HR Block won't be responsible. The worry free guarantee is such a lie.