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229 complaints
23 resolved 206 unresolved
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S
4:59 pm
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Hooters - service and establishment

We went into Hooters in Gulf Shores Alabama while we were on vacation and there were not very many people in there, just a few. We got seated and asked what we would like to drink. She brought us our drinks and my daughter asked for root beer and she ended up with Diet Coke. We said we needed a few more minutes to decide what we would like and then our...

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B
9:46 am

Hooters - wing sauce

Apparently Hooters has changed its wing sauce, and not for the better. We have had 3 orders since we noticed a change in sauce flavor. Each time the taste was progressively worse. We will not be returning to hooters again. My wife actually uses an old hooters sauce recipe that is light yeas better than the current buffalo flavor. It actually tastes like the wing sauce I grew up with, loved and was my favorite of all the major franchises. Do better

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J
8:52 pm
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Hooters - service

Worst service ever! Party of 7. Waited on drinks, got served one or 2 drinks at a time. One was water even! Refills sat on bar for at least 10 minutes & were wrong! I never could get refill of water. Finally came 40 after arrival to take order! No ones food came out at same time, when u did get it it was missing items or shorted wings. We were completely done eating before one person even got his food! Then had to wait for bills & have them corrected! Finally over 2 hours later we left!
Telling future customers waiting to go 15 min away to Buffalo Wild Wings! Horrible horrible service & waitress was worthless

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T
1:57 pm
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Hooters - customer service and products

check# 340 Date: 10/05/2019 # of guests: 5 Employee: Avanti Time: 7:48 pm while traveling through Baton Rouge, La. with family, we made plans to visit Hooters of Baton Rouge after the LSU game. The game was great! ( geaux tigers! ) However, Hooters that night was a costly disappointment. Our server, Avanti was very unprofessional and obviously was more...

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J
1:21 am
Verified customer This complaint was posted by a verified customer. Learn more
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Hooters - no service

Entered Hooters at 10:05 ordered tea and then ordered food. The sliders plus a dozen buffalo shrimp. Never brought another drink and at 10:35 she said the meal should be up shortly. Maybe a dozen people in restaurant. I said here is $3 for the tea. She said don't you want to wait for your food. I said I've waited over 30 minutes. She didn't even offer to...

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C
1:13 am
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Hooters - service and food

I placed an order for pick up I come to pick up my order they hand me my order they don't forget to charge me for my order I get home to eat with my family and my order is wrong and they missed part of my order I call Hooters and I had to call over seven times until I finally got a hold of somebody they apologized and told me maybe they gave my phone to...

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J
2:02 pm
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Hooters - company image

I am under the impression that Hooters has strict policies when it comes to the image and uniform standards of their franchise restaurants. Most locations I visit these standards seem to be upheld, but at the Wayne, Nj location this was definitely not the case. Everything from hair to their shoes were inconsistent with these standards. My server had jewelry...

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B
8:00 pm
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Hooters - service

It took a while for the waitress to come take our order. I got 4 pieces of fish with my fish and chips, Had to eat 2 of them without tartar sauce because she didn't come back to check on us. Had to wave her down to get the check. After that it took a while to get the check it took even longer for her to come back so we could leave. We were over a half hour getting back to work. My boss was not happy.

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K
12:37 pm
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Hooters - treatment from a manager at this hooters location (public complaint)!

On August 2, 2019 I went to the Hooters location on 10620 Metcalf, Overland park Ks. I ordered 20 chicken wings and when they arrived I informed my waitress that they were hard and over cooked. She said she would speak with the manager, his name being Kenneth Rasmussen. I informed him of the problem with the food and requested a new order that was properly...

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ADVERTISIMENT
F
11:22 am

Hooters - food not cooked properly and served.

On 8/7/19 at 6:06 PM check # 2901688322225 at 8207 W Irlo Bronson Memorial Hwy, Kissimmee, FL 34747

we ordered 15 flat wings mild and extra crispy and a half dozen steamed shrimp.
The order took an excessive time to serve ...at least a half hour.
When the order was put on our table the wings looked like someone had poured sauce over it. My husband took one and said it was like rubber. Additionally I took some of the sauce off a wing and it didn't look cooked! We believe they were steamed or not cooked properly. The shrimp were fine.
We told our waitress and she offered more wings which we turned down. Just wanted them off the bill. She went to manager who sent her to the kitchen manager who came over to us. He looked at them and said "what's wrong"? Well, we were surprised by his question...my husband pickup a wing and showed him. And walked away. They did take the charge off our bill. BUT, here is the problem we live in the area and go to Hooters often and when we have quests in town take them there. We never had an issue before but am very disappointed in the wings.

RECOMMENDATION: Quality control of all food going out of kitchen. Waitress should not be responsible. Cook wings as shown on menu. Hooters can do better!

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C
11:54 pm
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Hooters - current employee regarding paid labor

I am a current employee and I've been working for Hooters of Abilene for seven months now and I've been shorted hours on multiple checks. I talked to my GM about it and he acknowledged the hours owed which was for 65 hours. Tonight was payday I realized that I still haven't been paid for my labor. I notified managers that I still haven't been paid and they...

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J
3:31 pm
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Hooters - service (waitresses)

went to Anderson, sc. myself and 1 other couple. Was not greeted at the door on arrival. Our waitress was not wearing her own name tag, but she wrote Destiny on the napkin. Sat at our table uninvited while taking our order. Didn't bring our water we had to go to the bar and get our waters. Sat on stool while putting order in the computer, then forgot to...

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K
10:05 am
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Hooters - pick up order/lying manager

On July 6 or 7 I placed a pick up order from my local hooters on Gandy blvd. When I arrived at the time I was told the order would be ready the order was not ready, which I waited about 10 min in store for then when I got home half of my order was missing the fries I had ordered was not there at all and the chips for buffalo chicken dip which was supposed...

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D
2:46 pm
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Hooters - birthday boneless wings

Thank you for my birthday boneless wings. On Tuesday, July 9, I visited my city's Hooter's on Greenville Blvd. While I can read - and see that the coupon says 'dine in only'-each year the manager comes out and makes the decision to allow me to take mine to-go. Well Jason didn't feel the need to do that this year. What I have a problem with is if you're...

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S
9:10 pm
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Hooters - kitchen area and over cooked dried out chicken wings

Hooters Milford, connecticut The kitchen area is outdated, filthy, satins in walls. Metal door frames exposed to the metal, floors disgusting, food monitor covered in dust and dirt. This place is a serious health code concern.. I would highly recommend a phone call to bar rescue.. But, judging by the previous complaints, highly doubt corporate office gives a damn

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D
7:49 pm

Hooters - unfriendly customer service

I was Nallely the waitress's first customer and all she wanted to do was take my order and talk to everybody but me. I saw her talking to the other waitress, the manager and the bartender so she got no tip! What's the matter with the training; this ain't the first time I've had a bad experience at Hooters, even on my birthday! But this was the first bad experience at the Hooters in Pearland which is out of my way. I told the manager but it's too late. I'm glad not supposed to ask waitresses to be friendly. If all they want to do is take orders then they need to work at another restaurant. I'm in the Hooters club and I can't even scan my receipt

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Update by David Wiederhold
Jul 01, 2019 7:57 pm

Will i even get an email?

Update by David Wiederhold
Jul 01, 2019 7:54 pm

I want to be reimbursed with a $50 gift card for all the bad experiences at Hooters if you don’t want to lose a customer

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M
1:01 am

Hooters - manager's attitude

I was at your Pasadena, Tx location tonight 6/30/19 about 9:00pm.
I was at the Grand Opening when this location was originally opened and have continued to be a loyal customer since. I eat there at the very least once a week. I do have to say the last few times I have been there the service has just been terrible and the food has not been of great quality either but I continue to be a loyal customer and give them another chance, but after tonight I will NEVER go back to that location. I am not a complainer but I was very upset tonight that I am emailing you at 11:00pm. I was waited on by Madison and I ordered 20 wings along with some other items. My family and I waited a good 30 minutes before I asked her what the problem was and why it was taking so long and she told me the kitchen was running behind and in her words "they're going crazy back there" so I asked to speak to the manager. Denise your manager came to the table and I told her we had been waiting 30 minutes and still had not received our order and she said WITH AN ATTITUDE " your waitress put the order in for only 10 wings and because of that the kitchen had to make 10 more wings thats why its taking so long". I told her okay, but I feel that all she should have done was apologized and taken care of the problem instead of blaming everyone else after all she is suppose to be the manager. I received my order a few minutes later and my order still was incorrect because the Daytona wings that my daughter often orders looked horrible they were suppose to be breaded and really weren't and I realize they are grilled but they had alot of black stuff from the grill on them (see photos). She has ordered them plenty of times and they have never looked like this. I asked to speak to the manager again because I was not happy with the wings and she insisted on standing there and arguing with me and told me she was gonna comp everything and I guess she expected me just to be happy with and I told her it wasn't about the money. It started getting a little heated between us so my wife told me to just drop it so I decided the best thing to do was just drop it and email my complaint. I know that mistakes happen and restaurants get busy but my BIGGEST PROBLEM was with your manager's ATTITUDE.
When she came to the table the very first time she came out with attitude and since I had her come over the second time she was even worse. Thanks to Denise's attitude I will never be back to that location. Before I left I asked my waitress Madison if she had truly put in the order wrong and she did tell me that she had only put in for 10 wings but written in the other 10 wings and that Denise herself had told her she would take care of it and fix it. I then asked for Madison for my bill and I was only charged for the 2 beers I had. I still gave Madison a $20 tip and told her it was not about her service because everyone makes mistakes, it was Denise's attitude that caused everything to turn bad. I felt you needed to know and hopefully the problem will be fixed.

Loyal customer no more,

Michael Cortez
(281) 704-9215

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A
11:34 am
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Hooters - music

I'm writing this complaint regarding the music that is played while at 680 West 49 st hialeah Fl 33012. The population that visits this location is primarily Hispanic and the music is an English in a genre that is mostly country and/or rock and roll. I truly enjoy hooters however due to the music I rarely go. Like many other Hispanic Americans in the...

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J
1:10 pm

Hooters - lack of bikini contest kop hooters

I just wanted to say that there should be more Bikini Contests and a bikini car wash at the King of Prussia, PA location. KOP has two girls participating in the international pageant. they are Hailey and Bella. NE Philly closed due to not enough bikini contests. Customers lost interest and the restaurant became a ghost town. FYI, many females actually enjoy the contests. They enjoy the fashion element. Bikini contests aren't just for drunken, horny males. I am not suggest a contest every month, but 4-5 contest per year would be something to shoot for.

Please see to it that KOP has the following contests.

Christmas In July Bikini Contest

Halloween Bikini Contest

Santa's Helper Bikini Contest

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C
2:47 pm
Verified customer This complaint was posted by a verified customer. Learn more

Hooters - quality of food order# 312075534

Hello,

I ordered food from the Spring location 120 FM 1960W along with a couple of coworkers today. 06/11/19. This was an online carryout order. When the food was received our salads we less than half full in the container. Also, you could tell the lettuce had been washed because it was soaking wet and water was standing in the bottom of the bowl. I had asked for mild buffalo flavor, but it was basically naked. Overall, the salad was a soggy mess. My friends salad was the same, we were both very disappointed. My other friend who purchased the kids meal was happy with that portion of her food, but her dessert was broken and obviously dropped or at the very least tossed around when packaging.

I phoned to let them know about the poor quality of food, not looking for a freebie or anything but wanted to make them aware of the problem with the food. Phone was answered and I was transferred to Julie. She was very polite and asked if I could call back in 2 minutes. I'm sure she was just trying to duck away to a more quiet location. I phoned back it was busy, phoned again - answered and immediately hung up, phoned again - answered no one spoke I only hear the restaurant noise, then hung up on. I am at work and can't keep wasting time to have someone take my call seriously. I included my order # in the subject line if you have any questions.

You are more than welcome to email or phone me after 5pm CST.
[email protected]
281-935-2591
China Smith

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