Qdoba Mexican Eats
reviews and complaints

I completed an online order on April 11th. I picked up the order in store and did not receive one of my items. I completed the contact form twice and also tried to call the store multiple times with no answer. I tried to call the customer support number to find the number is not active. I simply want a refund for the item I paid for but did not receive.

The shift leader that was on duty bumped into me an turned around an told me if I touch him he would kill me i tried to explain that as a manager he shouldn't have said that an he responded with I can do what I want an walked off .so I told the asst manager who was there atthe time an he had me sit down with the shift leader to explain why that was wrong . The general manager was then involved cause she is dating said [censored] manager an said well technically he can do wan he wants he is in charge of the shift tho he shouldn't be rude to people.i do not take he saying he was gonna kill me as just being rude

The servers gave less than full portions and used spoon to put back several pieces of my chicken on the quesadilla. I said, "No, put that back so I have it on every slice of the quesadilla". At check out, this evil looking man with glasses added double meat portions to my total and also refused to let me use the Qdoba digital coupon for $5 off that I received in a text to my Qdoba rewards acct. This man said he 'owns the store and can charge the prices he wants and will not let me use the $5 reward'. I called him a thief and pointed out that this is poor customer service, unlike what I am accustomed to at other Qdobas that I frequent as a loyal customer. He talked about me in the third person in Spanish language to the servers and so I, responded to him in Spanish. Upon being obliged to overpay for the 2 entrees or else he threatened to throw my 2 entrees into the trash; he called me 'ladrona' and threatened me with 'you better be careful out there'. I doubt that man is the owner of Qdoba located at 1180 S Buckley Rd, Suite A, Aurora, CO 80017. Why is the owner behind the counter being so mean?

Manager is not protecting employees from high-risk, unregulated customers.

Avocado plastic and stickers on people's food

Garbage in the kitchen.

Seafood left out next to brownies for extended periods of time

Moldy sauce splatters on the walls,

dirty and clean rags

greasy floors, food all over online bags

The dining room was filthy.

wraps sat on a filthy counter

I got hired by Jennifer Hinojosa for $16 an hr I was supposed to be and worked 2 to 3 days without even being in the system then finally got application finished and got a clock in pin but I got fired because her and all the other employees are smoking meth and crack in the back and are under the influence of narcotics and drugs and smell like marijuana well on schedule and I complained and they had fired me for it and they didn't even add my three other days that I wasn't clocked in for and I still have yet to get paid out for this

Incident occurred on 9/18/2021 in the afternoon in the Glenwood Springs, CO location. I was ordering my food with my husband and son. A worker named "Cecilia" began to laugh at me and talk about me in Spanish to her workers and my Spanish speaking husband all while blatantly ignoring me. I never met this woman before and felt a little embarrassed considering there was a long line behind us and everyone was listening. Very unethical behavior and unprofessional disregarding me all while speaking about me in a language I could not understand, in front of my husband and son. My husband was just as surprised with her, and told me she was talking to him about my looks? I used to be a regular customer there, but do not feel comfortable going to that Qdoba anymore with her working there.
She was also dripping sweat over others foods. Very unhygienic.

I worked for Qdoba for several months last year and left my job when I moved out of state. In December 2019 I mailed a letter to HQ requesting that a change of mailing address be put in their system so that I would receive my W-2. Apparently, after contacting my supervisor and confirming that I was employed at that particular store and that I did in fact want my address changed (my supervisor contacted me to let me know that she had given them the information they needed), Qdoba apparently decided not to mail my W-2 to my new address. When I contacted the company via email I was informed that while they are aware that they should have mailed my W-2s to the correct address, they didn't actually bother to, instead mailing my W-2s to my old address. Qdoba also acknowledges that they dropped the ball here, but for some reason that I will never understand, they now think it's my responsibility to spend yet more of my time (I have tons of extra time, apparently) calling Human Resources so that they can do me the favor of deigning to help me access my tax returns via an unsecured signal at the public library. I guess that in addition to the time I have already spent trying to get my tax documents sent to the correct address, I should now potentially jeopardize my personal information by accessing it at the public library all while having a likely prolonged phone conversation with Human Resources at the one place that I go to where me being welcome is contingent upon me being quiet and specifically not being on a phone. Isn't that lovely? I guess with all the extra time I have on my hands, I should have absolutely no problem undoing the damage of identity theft as best I can from using a library computer to access tax documents. They only have things like my social security number, annual income, marital status, maiden name, and some of my employment history. What kind of identity thief would possibly want that? Let's remember though, I'm unreasonable.