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Hooters
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229 complaints
23 resolved 206 unresolved
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A
1:32 pm

Hooters - food and pricing

So I was shopping in Lafayette today and decided to order take out from Hooters. I worked there a while back and always loved the chicken strips and cheese fries. Once I arrived about 10 minutes earlier than was told my order was ready. Ok folks I ordered chicken strips hot with extra hot sauce on the side (they came plain instead of shaken is sauce) and the fries were completely cold and soggy! And this meal cost me $18.48 and the portions were even smaller! Was told the prices go up when you don't dine in! WOW SO VERY DISAPPOINTED!

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L
4:18 pm
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Hooters - carry out order

My husband and son ordered carry out online for my mother & I for Mother's Day yesterday evening. My son picked up the order it was a complete mess. The 20 wings were dry and hard with limited and a completely different sauce on one half of the order. We ordered 2 Philly cheesesteaks with no onions nor mushrooms. We received (extra) onions on both and the...

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G
9:57 pm
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Hooters - manager

Wednesday April 24 I have been a hooters girl for 3 years, at the Philadelphia and West Palm Location. I have experienced harassment and neglagence by my manager on April 24 2019. I have pictures and video evidence of my manager teasing and threatening me. She had shut down the main computer and wait station during peak hours, continuiously unstocking the...

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S
5:09 pm
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Hooters - buffalo chicken strips

Got order to go, got home and the buffalo chicken strips were horrible. They were rubbery and nasty tasting. I get them all the time and have always been great. If I ate there I could have got this resolved more then likely. But now I am home and hungry and very angry and dissatisfied. It would be very inconvenient to have to drive all the way back. Please give me my money back.

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C
11:11 pm
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Hooters - lack of diversity/horrible service

I have traveled all over and i must say the diversity in these restaurants have increased. However, I went to the Albuquerque location and it was a completely different story all of the girls were of one complexion. IT wouldn't kill you to have a darker girl or 3! The young man who sat us was rude along with the manager. The service was horrible one of the worst experiences I've had in a long time.

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F
5:43 pm
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Hooters - service

My husband, daughter and I went to the Hooters today, on Rosendale highway in Bakersfield, Ca. We normally have a great experience there. Today qas a different story. We had one lady seat us in a booth and got our drinks. We almost got up and walked out after 15 minutes of just sitting there. Ashely, who was working behind the bar, came over and took our...

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J
6:00 pm
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Hooters - customer service

My husband and I went to the Hooters in Bryan, Texas today (December 5, 2018. We was seated by a young lady who did not even say hello, or welcome to Hooters or anything. She sat us down and we were there about 10-15 minutes and no one even acknowledged us sitting there. Two girls walked by and they just looked at us and kept on walking. We were very dissatisfied with Hooters. I guess because we were in our 60's maybe we did not belong there. When we left I let the two ladies up front know we were leaving because we have been there a while and have not received any service and they did not seem to care. Thank you for listening.

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R
10:11 pm
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Hooters - service

We (table of two) came in to be seated and told by the hostess that it would be a 30 minute wait because the kitchen was backed up on 11/26/18 at approximately 7 p.m. We pointed out multiple tables that were clean and available after 30 min but the hostess continued to express that she was instructed to wait. She continued to seat other tables of two that...

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P
10:39 am
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Hooters - unethical behavior

My family and I went to hooters in Farmingdale NY for diner 11/18. Upon being seated we noticed a party of 4 and one of the patrons were wearing the confederate symbol on his scarf and his Jacket. The establishment was a complete mixture of race. I noticed over 70% of people there was staring and some complaining to each other. MY 8 YEAR OLD DAUGHTER KNOWS...

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ADVERTISIMENT
B
9:07 pm
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Hooters - food not good

on 11/1/2018 at approx.1200 pm my wife and I went to hooters in Charleston wv to have lunch, like we have every week for a long time.Our order was wings, onion rings and draft beer.The wings came back nasty as hell. when I complain they cant take them back.Now my wife is complaining. Wives are always right, right? Now since we left behind all we ordered...

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S
2:26 pm
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Hooters - lack of human compassion

I am so hungry, watching football. 2 mgrs came and I asked if they could give me something from the back, perhaps leftover. One of the goals promptly said NO, NOT RIGHT NOW. MAYBE LATER IF SOME CARRY OUTS DONT GET PICKED UP, BUT NOTHING RIGHT NOW. What happened to Make America great again? No child hungry, etc. I dont go around looking for freebies, this was extenuating circumstances. Thank you for your help.

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R
2:06 am
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Hooters - poor customer service from the manager and bartender

Received poor customer service from a bartender named Courtney and Manager named Kevin O'Connell on 10-22-2018 shortly after 10 pm CST. Bartender refused to provide me a menu, and focused most of her attention to another male customer in a black Nike hat sitting to my left, and then started arguing with me after I addressed her for not providing me good...

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M
11:43 pm
Verified customer This complaint was posted by a verified customer. Learn more

Hooters - cleanliness of your restaurants in louisville ky

I've been eating at Hooters since 1994. I love the atmosphere and love the food. Lately my friends and I refuse to go to the locations in Louisville KY because of the grade they received from the health department. If you look up the grades and why they get that grade it's F-ing disgusting! I waited weeks because when you get a low nasty grade like they received it usually changes asap. The score has stayed the same and now we go to nasty Roosters which use to be no competition. What in the hell is going on? At least clean one of the stores in Louisville. Preston Hwy is the one we like I have not checked the Dixie hwy due to how far it is. Please do something so the balance of good food, (clean) food can be restored it seems like they don't care and they are messing up the good name, This bothered me so much that I wrote this bs at 12:38am.

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J
3:22 pm
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Hooters - unethical behavior

Hattiesburg location. they will bully employees and constantly threaten them with termination due to Mississippi not having any protection for the employee. a guy came in and left a 110.00 tip. 3 weeks later he decided he didn't mean to leave that much. he filled out the ticket himself and also did the correct math for the total. the on call manger that day...

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ADVERTISIMENT
C
8:56 pm

Hooters - service

# 1 very slow service. the Waitress was not Attentive in fact left dirty dishes on our table the food was not Prepared like asked for instance onion rings ask for crispy they were not the waitress that took the order did not bring the order out because she was too busy talking to friends obviously .Had ask for manager twice 10 minutes Later came out all sweaty mind you there is only 30 people in the whole restaurant He apologize for the delay he said he was very busy in the kitchen which I cannot understand that either .But he was nice enough to bring us out 3 onion rings for our Terrible dining experience I haven't ate at hooters in a long time and now I don't plan to go back for a long time.

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J
10:11 am
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Hooters - never got waited on

I went to the hooters on preston hwy in Louisville, Ky on Wed Oct. 3rd. There was no one at the counter when I walked in. Several women standing at tables talking but no one at entrance. I waited about 5 minutes and saw a seat at bar so I walked over and took a seat. Two hostesses behind bar. In the 10 minutes I sat there neither paid me any attention or...

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M
10:45 am
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

Hooters - service

dear sir, on oct 6 2018 me and my husband went to your hooters in douglaville ga to enjoy the georgia game and the food while watching the game a young guy went through the restaurant changing the channels on all the tv to put them on the fight well i understand so might want to watch the fight but some dont as there were 3 tv already on the fight we asked him to change the tv that we was watching back to the game he ignored us i was highly upset im a loyal customer and spend alot as my receipt was 92.00 dollars I felt like we where disrespected and ignored if that the way you treat you customers well you lost one . thanks [email protected]

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Resolved

DEAR SIR I AM RE WRITING YOU AS I WROTE YOU ON OCT 6 2018 MY HUSBAND AND I WENT TO YOUR HOOTERS IN DOUGLASVILLE GA TO WATCH AND ENJOY THE GEORGIA GAME ON OCT 6 WE ARE A LOYAL CUSTOMER GO THERE EVERY WEEKEND AS WE WERE WATCHING THE GAME AT THE BAR A YOUNG GUY CAME BY AND STARTED CHANGING ALL THE TVS TO THE FIGHT I ASKED HIM NOT TO CHANGE THE TV THAT WE WERE WATCHING FOR THERE WAS ALREADY 3 OTHER TV ON THE FIGHT HE TOTALY IGNORED US AND KEPT ON GOING I THOUGHT THAT WAS VERY DISRESPECTFUL OF HIM AND THAT OUR INTEREST DIDNT MATTER WE SPENT 92.00 DOLLARS THERE AND IF YOUR CUSTOMERS ARE GOING TO BE TREATED IN THAT WAY I WONT BE BACK YOU LOST A GOOD CUSTOMER VERY UPSET AND DISSATISFIED CUSTOMER [email protected]

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S
12:58 pm

Hooters - hooter wings on wednesday october 3rd 2018

Had boneless wings and had a completely raw wing. This was upsetting and then for the waitress to come back and say hopefully it was a fluke. This was after she took it and showed the manger. Not a visit form the manager and then to just drop off the bill like nothing ever happened. This is not very good customer service at all. This is a concern because this can make people very sick and glad myself and son were not a victim. I do have a picture of the wing and my receipt of this sitting. Salmonella poisoning is nothing to take lightly.

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I
11:41 am
Verified customer This complaint was posted by a verified customer. Learn more

Hooters - I got robbed from my room at your hotel

Hello I'm Isaias Valenzuela, I'm writing to let you know the theft that happened over the weekend. We got robbed while we slept. Somebody came in my hotel room while I was sleeping and took my wallet and my brothers wallet. I had around 300 dollars and my brother did too. I also had 3 credit cards and my dL and military id which I need. I got a text around 830 that somebody try to use my card and that's when I woke up and checked. This incident happened between 4-8. I find it absurd, inductee unprofessional. My email [email protected] and my number is 17607134555 thank you

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Update by Isaias Valenzuela
Oct 01, 2018 11:42 am

Somebody came inside my room while I was sleeping and took my wallet

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K
6:08 pm
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Hooters - service and food

Hooters/Galveston, Texas Three times I have been there. No more I usually sit front center bar, every time I have to wave down a waitress to get a drink, , this is after been there awhile. Then I literally have to get attention to order food, , , ( she writes on a napkin). Over an hour later I get food. Shrimp was rubber and wings were burnt. I frequent...

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