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HMSHost Complaints & Reviews

HMSHost / service / food / environment

Sagesavey72 on Nov 18, 2018

Store IDATLOAS01 Carrabbas itailIan restaurant I was seated near the door way very noisy from passengers walking.. the restaurant was not crowded.. not a nice location.. The waitress didn't not want anything to do with me.. she never smiled.. I talked to her and I smiled allot trying...

HMSHost / starbucks barista 1115 am at mke airport delta concourse d

MunaK on Nov 18, 2018

Card system was down so chaos was already in the air. 5 people who ordered after me got drinks and when finally acknowledge the gentleman barista asked on the other women around me- not me and made their drink before mine. Even after one of the other customers said her Name is Muna where'...

HMSHost / unauthorized credit card charges

GLGriffin on Nov 13, 2018

I ate lunch at the Chili's in O'Hare airport on 11/7/2018. When I got my credit card statement, I noticed the charges didn't line up. Whoever entered the tip in the system decided to tip themselves 50% ($5.00) of the check and not the amount I entered on the receipt ($1.54). I would love a...

HMSHost - Store ID: TPACCE01 / service at columbia cafe, tampa international airport

Margo B. on Nov 8, 2018

Last Sunday, November 4, 2018 at approximately 10:00 a.m. I stopped by the Columbia Cafe, self service area to purchase a diet coke. No one was at the cash register so I waited for a few minutes. Another customer was also standing there and he said to me "You might want to go into the...

HMSHost / wolfgang puck exp 87

Beneranda on Nov 4, 2018

I had order a chinois chicken salad and a roasted turkey club on 10/01/18 at the Chicago International Airport. When we opened the salad the chicken smelt a bit funny and it was somewhat slimy. the turkey club was ok but the bacon was definitely expired. we took our food onto the plane to...

HMSHost / starbucks chicago o’hare airport

Michelle Parris Ballard on Nov 3, 2018

From the time I got in line through receiving my coffee there was an employee (Feleshia) that was yelling and cursing a fellow employee. This went on for about 30 minutes. I witnessed this the entire time I was seated in the area waiting for my flight to depart. The person she was yelling...

HMSHost / starbucks crrsta02

Ruthie1936 on Oct 30, 2018

Waited over 10 minutes for service...tried to reload my Starbucks card; the barista couldn't get register to work. Manager happened to come over; she couldn't get it to work. There are now eight people behind me in line. Ordered a tall Pike's Peak and tall Chai Latte. Used cash because...

HMSHost / service

Irene C Abaya on Oct 28, 2018

We are in CVG airport and happen to be waiting for our flight and decided to go to Panda Express. The manager Edgar Sanchez who was on board working. He saw how exhausted we were and approach us with such courteous greetings and accommodating us in what we wanted to eat. Its was a very...

HMSHost / restaurant market place

Joan Carroza on Oct 23, 2018

I sent an e-mail earlier (about 12:30 pm) on your website about the lack of customer service at this restaurant. I finished lunch & left the restaurant about 1:20 pm, over an hour after arrival. I order d a hamburger, no cheese. The server said it came medium well & I asked if it could be...

HMSHost / burger king #12791

Sheri Flores on Oct 22, 2018

We had been traveling seven and a half hours and still had another six to go. We stopped for lunch There was one cook and one employee doing the register and handing out the food at 12:56 pm. We were waiting quite awhile to get our food and back on the toad again. The ice machine was filthy...

HMSHost / auntie anne’s customer service

Horace Lewis on Oct 21, 2018

Extreme rudeness and lack of customer service skills. Wasn't greeted before the lady took my order. Grab the wrong item and then once corrected that wasn't what I was ordered she put the item back out to resale after touching. Busy talking with her friend from Pizza Hut the whole time. She...

HMSHost / starbucks coffee

DoaneA on Oct 19, 2018

I was served a drink at the hms host Starbucks in FLL at terminal 1 C gates that was not made correctly. I ordered a "cordusio" but was served it without milk - just espresso and a little chocolate syrup. The server should have known something was wrong since it is served in a "tall" cup...

HMSHost / "fake" starbucks shop at phx skyharbor

Will Not on Oct 16, 2018

Each morning the last 4 morning I have worked with Margaret at the semi-Starbucks (unable to use complimentary drink Starbucks coupon) at Phoenix Skyharbor Terminal 4 ( oh my we cannot name names can we) for my coffee/sandwich orders. She makes a lot of mistakes. 1- Day One unable to...

HMSHost / burger king in orlando airport 80's gates - poor service, long waits.

Carribbean Soul on Oct 13, 2018

Your company is failing miserably at providing fast food here at Orlando Airport. the line routinely is 20 minutes to place an order at a cash register. then on the other side, it is another 15-20 minutes to pick up an order. The management team has not addressed the issue of long wait...

HMSHost / chili's columbus ohio southwest airlines terminal

nothappy420 on Oct 13, 2018

SEPTEMBER 18 2018 12:55PM STORE ID CMHCHI02 Arrived at the counter, told Rachel I did not eat meat, she told me they can make me a black bean burger. I pay and go sit down and tell her I will be eating there NOT TO GO. I order a beer at the bar, sit down for over 45 minutes. Didn't want to...

HMSHost / slow service and poor quality and presentation

Eva Krause on Oct 11, 2018

October 10, 2018 (LASPGA02) Las Vegas Airport. I had 45 minutes to boarding so I stopped at the PGA Tour Grill for a burger. It took 5 minutes to be seated, although there were several vacant tables. Then another 5 minutes to get through to the waitress that I didn't want to try the fake...

HMSHost / food had an rancid odor

Beneranda on Oct 7, 2018

I purchased a Chinese chicken salad and a roasted turkey club sandwich from Wolfgan Puck ex B7 from the Chicago International Airport. (receipt 5328 from Noemi 345108.) I had a plane to catch so we quickly had to take our food to go. once on the plane, and well into our flight, we opened...

HMSHost / service is a joke

kkt1224 on Oct 5, 2018

I can see by the 1 star rating, that this complaint and the possibility of fixing the issues you have at this storefront will be a mute point, but for my own piece of mind, and hopes that Starbucks might start investigating matters, I will submit anyway. I stopped at your store on Sept. 23...

HMSHost / customer service

Builtwell on Oct 3, 2018

Ft. Lauderdale Airport, Concourse A Employees were more concerned about their personal lives, issues and cell phones than attention to the customer. Customer had to wait a long while before being served. Only 1 orange juice was available in entire store for sale. Bagels were dry, limited in...

HMSHost / roy rogers fries and shakes

Tracy Bonsell Sellers on Sep 30, 2018

We stop at a travel Plaza on the PA Turnpike coming home from Philadelphia. We just needed a little pick me up to finish our trip home. Shakes and fries will do. The fries were undercooked. Hot but floppy like a wet noodle. Not Crispy like fries should be. My husbands milk shake was really...