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HMSHost Complaints & Reviews

HMSHost / poor product

angiezimm on Jan 17, 2019

Jan 14th 2019 my husband and I stopped in at Chills at the Chicago INT airport ORDCHI01. There was hardly anyone in the restaurant, yet our server was slow, did not bring the water we requested and waited to bring appetizers. In her defense, she had no help. Customers were getting up and...

HMSHost / chicago o'hare airport - wolfgang puck exp 87

Sandy Juno on Jan 15, 2019

On Saturday, January 12, 2019 at 9:35 am I stopped at Wolfgang Puck's for breakfast. I ordered the classic breakfast. the chef making the eggs did a fantastic job. They were perfect. However, the potatoes were just barely warm and seemed to have been put in a warmer from refrigeration...

HMSHost / cafe latte and pastry

Jeanne Russell on Jan 6, 2019

At the La Madeleine, I just had the worst Cafe Latte that I have ever tasted in my life. Was made from coffee that tasted like burned cigarettes and awful coffee creamer - was definitely NOT made with milk. The apple turnover was worse than a greasy fried apple pie at McDonald's. The...

HMSHost / roy rogers allentown travel plaza

Josh Ford on Dec 31, 2018

What a horrible experience. Waited 15 minutes for my sons burger, while 2 orders of people behind us with burgers got served. Got my roast beef and it was so dry and tough that the first bite gagged me and I had to run to the bathroom and puke. Covered it in bbq to try and finish and just...

HMSHost / starbucks coffee sea-tac airport

Dawn Barron-Spiker on Dec 31, 2018

On december 28, 2018 at 5:25 am, store id: seasta11, chk # 4421, I bought a hot tea to take on the plane ride home. Just before boarding at 5:45 am I took my first drink and it burnt my mouth throat, and lip. The airline's counter attendant asked if I wanted him to call for medical...

HMSHost / rude service and always out of selections.

Chris Askew on Dec 17, 2018

I am an otr truck driver who stops at this location 4 to 6 times a week. No matter what i order from the KFC they are always out. Then your representative gets rude with me because i have to make another selection and need a few seconds. This is not the first, second or even fifth time...

HMSHost / food tasted old (cooked in the really old oil), workers stated I could not get a refund for the food that we did not want.

Martes Res on Nov 29, 2018

At Popeye's Store #12509 (Ernie Pyle Travel Plaza) Store ID: 4INPOP21, my family and I stopped on 11/25/18 for food and were disappointed in the food given. We ordered a total of four meals which included chicken, chicken strips, a biscuit and a side order of smash potatoes and/or rice and...

HMSHost / burger king beckley wv

JW Feuchtenberger on Nov 27, 2018

We were customers at store #4WVBKG38 at 2035 hours, 11/26/2018. Counter wait staff friendly and prompt. There were about 10-12 other customers in store, 8 at one table, others waiting for orders. Food not ready for 20 minutes. Apparently cook lined up and prepared all orders at once, by...

HMSHost / service

Beachdog1 on Nov 26, 2018

Seated at the bar ordered a salad and cup od coffee. Bartender/server never returned to ask or refill bartender kept walking behind the bar pacing never acknowledging me .Extremely poor attitude Her name is kaula # 27827.The restaurant is not busy at all and rhere are at least 3 waitre...

HMSHost / chick fil a at hartsfield atl airport

Christine Schweitzer on Nov 24, 2018

Our family had a scheduled flight departing Atlanta to Wisconsin. Southwest airlines delayed our flight 4 hours. We chose ChikFilA since I have the app. I had 2 reward items on my app that I wanted to redeem. The cashier informed me that the ChikFilA app was not accepted. The attending...

HMSHost / barista at sfo airport

Geminithegem on Nov 21, 2018

378655 keilani lacks customer service by far! Tried to make me feel guilty for complaining about my order that she messed up on! Sfo starbucks t2 lacks management really bad!!! I was told many of times by this female barista to shut up. She questioned me as to why I asked her name and got...

HMSHost Store ID GEGBKG01 / burger king at spokane airport

Rebecca Ganguly on Nov 20, 2018

I had to wait in line for a long time to order my food because there was only one cashier. Then I had to wait another 15 minutes of so to get my food because there were only two people preparing the food with the cashier helping out at times as the third. The food was terrible. I ordered...

HMSHost / service / food / environment

Sagesavey72 on Nov 18, 2018

Store IDATLOAS01 Carrabbas itailIan restaurant I was seated near the door way very noisy from passengers walking.. the restaurant was not crowded.. not a nice location.. The waitress didn't not want anything to do with me.. she never smiled.. I talked to her and I smiled allot trying...

HMSHost / starbucks barista 1115 am at mke airport delta concourse d

MunaK on Nov 18, 2018

Card system was down so chaos was already in the air. 5 people who ordered after me got drinks and when finally acknowledge the gentleman barista asked on the other women around me- not me and made their drink before mine. Even after one of the other customers said her Name is Muna where'...

HMSHost / unauthorized credit card charges

GLGriffin on Nov 13, 2018

I ate lunch at the Chili's in O'Hare airport on 11/7/2018. When I got my credit card statement, I noticed the charges didn't line up. Whoever entered the tip in the system decided to tip themselves 50% ($5.00) of the check and not the amount I entered on the receipt ($1.54). I would love a...

HMSHost - Store ID: TPACCE01 / service at columbia cafe, tampa international airport

Margo B. on Nov 8, 2018

Last Sunday, November 4, 2018 at approximately 10:00 a.m. I stopped by the Columbia Cafe, self service area to purchase a diet coke. No one was at the cash register so I waited for a few minutes. Another customer was also standing there and he said to me "You might want to go into the...

HMSHost / wolfgang puck exp 87

Beneranda on Nov 4, 2018

I had order a chinois chicken salad and a roasted turkey club on 10/01/18 at the Chicago International Airport. When we opened the salad the chicken smelt a bit funny and it was somewhat slimy. the turkey club was ok but the bacon was definitely expired. we took our food onto the plane to...

HMSHost / starbucks chicago o’hare airport

Michelle Parris Ballard on Nov 3, 2018

From the time I got in line through receiving my coffee there was an employee (Feleshia) that was yelling and cursing a fellow employee. This went on for about 30 minutes. I witnessed this the entire time I was seated in the area waiting for my flight to depart. The person she was yelling...

HMSHost / starbucks crrsta02

Ruthie1936 on Oct 30, 2018

Waited over 10 minutes for service...tried to reload my Starbucks card; the barista couldn't get register to work. Manager happened to come over; she couldn't get it to work. There are now eight people behind me in line. Ordered a tall Pike's Peak and tall Chai Latte. Used cash because...

HMSHost / service

Irene C Abaya on Oct 28, 2018

We are in CVG airport and happen to be waiting for our flight and decided to go to Panda Express. The manager Edgar Sanchez who was on board working. He saw how exhausted we were and approach us with such courteous greetings and accommodating us in what we wanted to eat. Its was a very...