CB Home Improvement and Maintenance Home Depot Complaints #982-1001

Home Depot review: Unethical

RobtJD of US

Aug 05, 2020 5:40 pm UTC

I did an online order subtotalling $655. Added $79 for a scheduled delivery. But, in order for me to apply veterans discount, I had to order it "in-store" or curbside; only then could they apply discount.

Chat person was gracious enough to take my card and order items on my behalf. She changed the type of order at her end to "at store" vs delivery... Going through my order, she tallied a subtotal of $675... A $20 difference from what the website calculated automatically...

Thinking she used a hand held calculator, we went through stated prices line by line, and came up identical. Thinking now that the website showing me the "delivery" vs at store, I changed all my items to "at store" pickup... No difference.

My next step was to delete the $79 added to subtotal for delivery, and voila, the difference of $20 showed!

So, the customer takes the time — and gasoline — to drive to the store (rather than have it delivered), and gets charged $20 more just for showing up (and maybe $5 in gas, with an hour or two in time).

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