Home Depot reviews & complaints 1
View all 2384 complaintsHome Depot - Unethical
I did an online order subtotalling $655. Added $79 for a scheduled delivery. But, in order for me to apply veterans discount, I had to order it "in-store" or curbside; only then could they apply discount.
Chat person was gracious enough to take my card and order items on my behalf. She changed the type of order at her end to "at store" vs delivery... Going through my order, she tallied a subtotal of $675... A $20 difference from what the website calculated automatically...
Thinking she used a hand held calculator, we went through stated prices line by line, and came up identical. Thinking now that the website showing me the "delivery" vs at store, I changed all my items to "at store" pickup... No difference.
My next step was to delete the $79 added to subtotal for delivery, and voila, the difference of $20 showed!
So, the customer takes the time — and gasoline — to drive to the store (rather than have it delivered), and gets charged $20 more just for showing up (and maybe $5 in gas, with an hour or two in time).
Latest Home Depot Reviews
Home Depot does not value my time or me as a customer Mixed Experiences with Home Depot Canada A Reliable Source for Home improvement items Homewood home depot store manager Empowered to solve a problemElevating the Voice of the Consumer
At ComplaintsBoard, we understand the impact of genuine consumer grievances. Our platform is a dedicated space for authentic voices, where complaints, both positive and negative, are shared with honesty and transparency.
We are committed to ensuring the authenticity of every complaint. Our team uses rigorous verification methods to confirm that each complaint stems from a real customer experience, maintaining the integrity of our platform.
We value complaints accompanied by concrete evidence. Be it a photo, a detailed narrative, or additional documentation, such substantiation lends credibility to your complaint, aiding others in making informed decisions.
ComplaintsBoard is more than a platform for airing grievances; it's a community where balanced dialogue is encouraged. We welcome complaints that not only point out issues but also recognize any positive interactions, promoting a fair and comprehensive perspective.
Our unwavering commitment is to provide a free and unbiased platform for all complaints. Every complaint is given equal importance, ensuring your concerns are heard and respected, irrespective of their nature.
We have received your comment. Thank you!