CB Home Improvement and Maintenance Home Depot Complaints #1082-1101

Home Depot review: tool rental department

Tony Zhen of Houston, US

Dec 09, 2019 7:35 pm UTC

Verified customer

I went this store to rent a plumbing power rod, the employee name Haijdake, I may spell his name wrong. First he refused rent the tool to me, he ask me to hire a plumber to rent it. I told him that I rented many times before, why he refuse rent it to me? Since this tool doesn't have any requirements who can rent it, he agree to rent to me eventually.

After the paper work, he refused to help me use the small lifter in the room to load it for me, his excuse was there are other people behind me, he has to serve other people first. He asked to go prodesk seeking help! There are no such thing! He just helped a customer right before me to unload tools, why he can't help me.

There is no such thing as they got to serve other people first before they finish the current customer. If so, why he leave me in the room and helping the man just before me?

I strongly feel that he discriminated me vs the other customers. I believe it is unlawful especially for the company like Home depot. It is very wrong.

Please take this matter seriously and do an investigation, I believe there is video in the store can tell you what was happening.

I can be reach at [protected] or via email at [protected]@yahoo.com. I am looking forward to hearing from you.

Thank you.

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