CB Home Improvement and Maintenance Home Depot Complaints #1062-1081

Home Depot review: refrigerator delivery

Gil Steil of Marshfield, US

Jan 30, 2020 10:55 am UTC

Verified customer

I ordered a new refrigerator on January 11th. I was given detailed instructions on how to prepare for delivery. I had our driveway plowed and sanded, I shoveled a wide path to our widest door, I emptied our old refrigerator of all items, I moved all furniture in the path from the door to where the refrigerator was to go.

Delivery was cancelled by Home Depot hours before delivery for a "mechanical problem." Delivery was rescheduled for 10 days later.

So, once again, I had our driveway plowed and sanded, I shoveled a wide path to our widest door, I emptied our old refrigerator of all items, I moved all furniture in the path from the door to where the refrigerator was to go. In the morning I got a call that delivery would happen in 40 minutes. I remained home all day. No further calls. No delivery.

I complained. I was offered a new delivery date in three days.

I cancelled the order.

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