Home Depot
reviews and complaints

Order# [protected]

The desk took so long to be delivered and it was delivered without any hardware and instructions.

I called customer service asking for the parts to be sent immediately or Home Depot can come pick up the parts that I can't build the desk due to missing hardware but he hanged up on me without solving the issue.

I'm very disappointed with the way I was treated.

Thy

Several cards including Home Depot, were stolen from my wife while we were on vacation. These cards were used in a state we were no where close to. Almost $12, 000.00 were bought on gift cards at Home Depot. A police report was made, all cards were stopped. Every card which was stolen wrote the charges off due to the charges being fraudulent. Home Depot is the only one who kept telling us we are responsible for the charges . This occurred 5 years ago and they are still messing with our credit and now saying we owe over $123, 000.00. By law if it is fraud we are not responsible. Police report has been sent, along with proof of being out of the state which card was used and they still say we are responsible. Every time we call and speak with someone, they always say they never received the information. We had to send everything over 6 different times to several different fax numbers and addresses which they provided to us. We even contacted an attorney who contacted them. Enough is enough. We work hard to pay our bills and keep good credit and for someone to take something that doesn't belong to them is bad enough but, for a business like Home Depot to do this to an individual is like being stolen from all over again.

I recently had a Rheem heat pump and air handler installed by one of Home Depot's contractors, ARS Heating and Cooling, 1465 Beaver Ruin Rd, Norcross GA 30092. The ARS inspector finally showed up on Wed., July 31st. He found two major electrical issues. The heat pump electrical wiring was spliced together and taped (see picture). The air handler circuit breaker should have been changed from 60 amp to 40 amp (see picture).

I purchased the unit from one of your Home Depot stores in Gainesville, GA on 6/14/2019. It was installed by ARS on 6/18/2019.

I am not happy about the unprofessional way my HVAC was installed. The inspector didn't say even though I asked him, but assume either situation could have caused a fire. A desirable resolution would be some sort of compensation to compensate for the time and trouble of me having to be home for a repairman to service the unit (make the electrical corrections) on 8/14/2019. It would be good jesture to offer an additional rebate for the incorrect way it was installed.

An additional complaint is that the repairman who was also the inspector previously showed up with an old and used circuit breaker that would not fit the breaker box. He had to go to a local hardware store and purchase a new one.

Thanks - Al Bell

310 Trent Trail, Cleveland GA 30528
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Note: I tried attaching pictures showing the splice and the circuit bracker. The message was 'image too large' and would not attach.

Received a notice in the mail that my credit limit has been decreased. No emails, no calls, no warnings. How can they be allowed to lower my limit w/o telling me? It's just as bad as when CC companies increase limits w/o telling anyone. Glad I decided not to buy that Home Depot washer!
And also, I have problems using my card in the store whenever I do try to use it. Why?
I had problems with citibank a decade ago and hoped they got their act together. Guess not.

I have had a Home depot credit card since 1996. I have faithfully paid my bill on time for years. This week I received notification that I owed almost 200 dollars in late fees. I called and asked for an explanation, they sail i was billed 38 dollars for 5 month for not paying a 71 dollar bill from home depot . They said they had try to contact me by phone almost daily and sent emails on a monthly basis. I checked my email log and had not received emails from Home depot on the dates they said they had sent them . Also looked in my phone log and there were no calls from Home depot or City Bank.I talked with three different people at city bank and they all had the same scripted response. What is my recourse, this is obvious fraud and I understand they have done this to 1000s of people.

Just purchased a gallon of paint...on sale $10 rebate. Sounds good except when you pay for it you get a slip of paper to mail or apply online for the rebate. Just spent about 1/2 hour trying to fill out the mandatory info. online. Keeps telling me I have the wrong date and wrong price...I am looking at the receipt and I do know the date on the receipt and the price also on the receipt! Does not matter what I do I CANNOT go any further on this site. I do not what lamebrain thought of this as a good idea as it has made me go back to Rona as a customer...sale price should be taken off the article at the register, not make the customer enter the store name, cashier name, price, date, etc. etc. First time I have ever complained online about anything, but this is the height of ridiculous as I had better things to do this morning with my half hour than this!

I ordered countertops from Home Depot and they subcontract out the countertops with Web-Don and charged a delivery charge and call it "installation." Don't understand the installation, none is given. I had been advised by several to be sure and ask that the company not forget the end caps which I did. I also ordered caulk to match the countertops which was quite expense ($20 for one tube). Countertops arrived late but that's another story and they forgot the caulk and said they would UPS it. Well I waited 5 days and called Home Depot and said I had not received it so they were very prompt and called the Web-Don subcontractor who had not bothered to UPS at all. So I was assured it would be sent out immediately but today at 6:00 p.m. it arrived after the workmen had left and now I will have to pay them extra to return to use the caulking. I think if Home Depot is going to use sub-contractors, then they should use dependable and honest ones - this was definitely not the case.

After window shopping on line i shopped @ home depot Klamth falls for a kitchen sink dieposal only to find all stocked and displayed are over $100.00 ? I am a senior and decided to buy elsewhere, So I purchase a 1/2 hp Waste kink at Diamond Home improvement for $74.00 savings are important for seniors. I hope your management will keep this in mind when stocking this store also ? Thank You Alex Godin

On 3-31-19 a rep from Home Depot came to our house to talk about refacing our kitchen cabinets vs new cabinets. She convinced me that I would have to replace the counter tops because they would crack. On 4-2-19 an other rep came to measure. He and a few other people confirmed that they wouldn't crack. I am disappointed that I didn't compare new vs refacing before I signed off for refacing. May 13th was the start of the fiasco. The contractor ended up not having all the drawer fronts. June 7th a second contractor came to complete project. First thing he asked was what door he was replacing. He was only placing drawer fronts. To my surprise he didn't have all the material. I almost told him to just leave. Home Depot called to tell me he needed to order the fronts. A few days later he called to schedule to complete the project and then realize he had to get ETA on parts. I feel as if we are paying too much and could of purchased new cabinets as I was hoping to do in the first place. I would like nothing more then to return the drawers, cabinet door and get my money back.
Regards
Joyce Heringa

Moved into new home 5 weeks ago. Since then cancelled 2 orders from Home Depot. Appliances and furniture. They claimed they couldnt find my street, twice.( All my other deliveries found us on the day scheduled). No calls no communications. Left me waiting and rescheduled for another date without notifying me. Only found out about new dates when I called to find out where my items were. Will never do business with Home Depot again.

Frustrated from the the start of this post . we started working with home depot almost 2 months back from now to get the flooring project done for our single family residence . there was a deal on installation that i wanted to get . i believe 89 c installation with some conditions which i went through in detail and was ok with it . the whole thing started with a wrong sku plugged in the system . numbers were all haywire since the sku were not punched in correct . the rep at home depot tells me that on the papers it would not show a 89 c install and he would adjust the price with the material .i admit we had some modifications made to the order to check which options suits us the best as per the budget and convenience . now when i get the quote it does not match what was said .. this is so frustrating . stop working like a mom and pop shop . you dont my business i will take it somewhere else but definately dont want to deal with business that does not care about their customers and keep customers in loop of false commitments and promises .. 2 months down havent got anywhere .. hope shannon would look into it .. south fontana santa ana home depot .. 92337 .. i wasted so much of my time ..everytime i was called we had to sit there for hours and again had to wait for quotation ... u lost me as ur customer .. not comming back .. friends and family and community members take your business to a place where people care .. ##Home DEpot # too BiG ## zero customer services ##

While shopping online at Home Depot I came across a promotion offering $100.00 off a purchase of over a $1, 000.00 if you open a Home Depot credit card online. The incentive encouraged me to order my bathroom renovation purchases through this offer. So I shopped online and proceeded to fill out the credit card application. I received a notification that further info was required before the order could be processed.
I was told I needed to go into my local Home Depot store in person with a drivers license and a major credit card for identification verification in order to complete the application process. I proceeded to my local Home Depot store and the customer service representatives were all unfamiliar with this request. They called the manager down to assist and although she informed that no one has ever presented with this request before she would try to help me. I offered my ID and the major credit card. The manager tried various mechanisms to no avail and then tried calling the credit department herself. After much effort she was not able to verify that there was even a record that I applied for an account. There was nothing she could do further. I went home and called back to customer service who had my application and they told me there was no record of the store contacting them and that I would have to go back to the store again. I asked them if they could please call the store manager to get this straightened out and they refused. I don't think it is fair to put a customer who has no authority in this mess in the position of being in the middle of resolving a Home Depot dysfunction. Extremely poor customer service and disregard.